Responded to inquiries and provided high-volume problem resolutions for customers, warehouses and carriers via email and phone.
- Directed customer inquiries to appropriate persons who could assist with providing information
- Entered customer orders and built loads to be tendered to the carriers
- Maintained daily tracking reports to ensure all orders delivered on time to various warehouses and to the customers.
- Maintained updated Status Edit and Volume Reports to ensure all loads were emptied and closed.
- Assisted with scheduling loading and delivery appointments and resolved scheduling issues.
- Built loads to tender to carriers.
- Closed out loads that delivered for billing purposes.
- Obtained bills for carrier for proof of delivery for customers.
- Assisted with OS&D issues with deliveries.