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Gas Attendant Duties and Responsibilities
Job responsibilities for gas attendants vary based on the services and products offered by the gas station. However, these core duties are generally the same:
Greet Customers Gas attendants greet customers when they approach the station and ask if they need assistance with anything provided by the store.
Pump Gas Gas attendants pump gasoline into customer vehicles based on their fuel type selection and the amount of gas they request.
Wash Windshields Gas attendants wash vehicle windshields and windows.
Conduct Customer Transactions Gas attendants sell and process cash and credit payments for items such as food, beverages, and lottery tickets. They also check customer identification before selling items like cigarettes and alcohol.
Clean the Gas Station Gas attendants keep their work station and customer areas clean and organized by taking out the trash, sweeping floors and parking lots, and performing general housekeeping tasks. This includes keeping the bathrooms clean.
Restock Supplies Gas attendants refill outdoor gas station supplies, such as window washing fluid, ice coolers, and paper towel dispensers. They also help stock display shelves inside the store.
Check Vehicle Fluids Gas attendants check and top off common vehicle fluids such as oil, transmission fluid, and antifreeze.
Inspect Tire Pressure Gas attendants check tire air pressure and add more air if needed.
Maintain Awareness Gas attendants watch for potential criminal activity and report any suspicious-looking characters near the station to the manager or the police department.
Gas Attendant Skills and QualificationsGas attendants use customer service and sales skills to fulfill customer requests. They work outdoors in all weather conditions while maintaining a quick, efficient pace. Gas stations prefer candidates who have the following skills:
- Physical fitness - gas attendants handle gas pumps, lift car hoods, carry inventory items, and work quickly in cold conditions, hot temperatures, and inclement weather, tasks that all require stamina and endurance
- Customer service - gas attendants use customer service skills to greet and interact with customers
- Mathematics - because gas attendants collect payment for sold products and services and make change, some basic math skills are required
- Salesmanship - gas attendants use sales skills to sell extra products and services to customers
- Multitasking - because gas attendants service multiple vehicles and customers at once, and also tend to several tasks at the same time, good multitasking skills are essential
- Attention to detail - gas attendants notice even small problems when cleaning and performing vehicle maintenance tasks, so employers look for professionals who maintain good attention to detail
Gas Attendant Education and TrainingGas attendant education requirements vary by employer. Some gas stations may require gas attendants to have a high school diploma or an equivalent degree. Other stations may have specific age requirements for gas attendants based on state law, as some states require that workers be 21 years of age or older in order to sell alcohol to customers. As this is an entry-level job, gas attendants need no prior training or special education. Paid job training is provided by employers. While in training, gas attendants perform their duties under supervision from a manager or assistant manager. The training period varies by employer but typically lasts one to two weeks.
Gas Attendant Salary and OutlookPayScale data shows that gas station attendants earn a median wage of $9.41 an hour. The Bureau of Labor Statistics (BLS) classifies gas attendants as cashiers and reports a salary of $21,030 annually, or $10.11 an hour. The BLS projects that this field will experience little to no growth through 2026. Less than half of gas station employers provide full-time gas attendants with medical insurance benefits, which rarely include dental and vision coverage when offered. Vacation days and paid sick days may be offered to employees who remain with the same employer for three months to one year. Part-time gas attendants typically do not receive any benefits.
Learn tricks and techniques for customer service and successful selling with these informative books and websites:
NCAS: Advancing Convenience & Fuel Retailing - get up-to-date news about the fuel retailing industry, find professional networking events, and study the latest fuel research at this website
The Ultimate Beginner's Guide to Basic Gasoline, Electric, and Hybrid Car Maintenance and Repair - read this book to learn how to perform basic vehicle maintenance tasks, like how to top off fluids
National Retail Federation - made for all retail professionals, the NRF website has job listings, networking events, retail resource information, and important news updates
Ready to Sell: Your Insider's Guide to Selling Consumer Products for Retail - get tips for becoming an effective salesperson from this guidebook written especially for professionals in the retail industry
National Association of Sales Professionals - this website for all sales professionals has a career center with up-to-date job listings, training materials, and articles with sales tips and strategies for successful selling
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - use this book to learn customer service techniques that work in all retail environments
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