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Banking Center Manager Resume Samples
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10+ years of experience
Developed and implemented aggressive marketing plans to ensure banking center's daily sales, service, and customer base expansion goals were met.
- Earned quarterly incentive for meeting and exceeding sales goals. Top Banking Center for the first two quarters of 2014.
- Appointed Chairperson for volunteerism in the Greater Buffalo Niagara Market
- Built a high-performing team by selecting the right team members and providing the team with the appropriate direction, training and rewards.
- Appointed Business chairperson for the Buffalo Niagara market. Communicated updates, current promotions and tracked results on a monthly basis via our banking center manager's meetings.
0-5 years of experience
High-profile management position accountable for soliciting business accounts and developing strategic alliances with clientele.
- Devise and implement innovative marketing principles and promotional sales events for projects to further support financial growth.
- Cross-sell banking services and products to clientele.
- Participate in community events to position the bank as a leader within the territory.
- Exceeded customer experience score six concerant quarters.
- Developed a strategic marketing campaign targeting accountants, attorneys, and medical professionals which has generated substantial referrals.
0-5 years of experience
- Manage all activities around daily Operations of a Multi-million dollar banking center including reviewing/auditing new account documentations, teller transactions, CTR'S, SAR's, suspicious account acitivty, etc.
- Strong emphasis on perfection of procedure to minimize risk within the banking center.
- Coached and developed employees around sales/operations commitments and results.
- Ensured balanced performance between sales & operations within the banking center in order to minimize risk and maximize results.
- Championed operations/audit clinics for underperforming associates with improved performance and minimized risk as end goal.
- Ensured completion of all Bank Required compliance and regulatory computer module training.
0-5 years of experience
- Manage a team of 7 associates, participated and sent to other branches to develop teams and train associates.
- Grew lending within the local community, currently maintaining $685,000 worth of lending in pipeline.
- Exceeded company expectations by opening over 106 new deposit relationships within the branches.
- Assisted the growth of Merchant services relationships within the community by partnering with Merchant Services Team.
- Marketing and New Account Growth
0-5 years of experience
Create a strong sales and service culture fostering an environment in which all branch employees' work together to achieve branch goals and objectives.
- Direct branch business development through outside sales calls, in-branch selling marketing, branch campaigns and targeted direct mailing.
- Support the portfolio growth in the branch identifying cross-sell opportunities, deepening relationships and increases client acquisition being an active participant as needed.
- Develop and execute integrated sales, relationships and credit strategies that are aligned with the area business plan to achieve desired revenues, expense and service goals.
- Ensures that the branch meets all regulatory compliance standards and follows all operating policies and procedures.
- Provide inspiration and leadership to branch staff daily through one-on-one coaching, morning huddles and end of day debriefs.
- Ensure effective lobby and line management to deliver exceptional customer service.
0-5 years of experience
- Manage small business clients and bankers in the branch.
- Work a book of business including business up to $5MM in revenues selling checking, savings, loans, lines, credit cards, merchant processing, and other treasury products.
- Prospect for new small business clients and gain new relationships.
- Consistently growing my book of business and the branch.
- Manage bankers and help them reach their goals.
0-5 years of experience
- Maintaining daily operations at the banking center including correcting audit findings, problem solving, processing transactions and completing corrections
- Directly supervising a staff of 4
- Processing and managing loan applications from beginning to end
- Working closely with customers to insure they are serviced quickly and efficiently
- Maintaining and organizing daily reports to insure productivity and increased performance
0-5 years of experience
- Responsible for contributing to the overall success of the banking center through leadership, client service, risk management and sales.
- Create, train and coach a successful sales, service and referral team.
- Provide excellent client service.
- Sell all consumer and small business products and services to clients and prospects.
- Develop and maintain relationships with business partners to maximize sales opportunities.
- Provide broad base of financial and credit services with the goals of earning 100% of the client's business
6-10 years of experience
- Sell retail banking (business and consumer) products and services.
- Develop and manage customer portfolio relationships over $1M and cross-sell all consumer and business products and services including home mortgages and personal lending.
- Provide a broad base of financial and credit services with the goals of acquiring 100% of the customer's business.
- Develop and maintain relationships with Comerica partners to maximize and increase sales goals based on opportunities and sales standards.
- Use profiling analysis tools to identify cross sell opportunities and make outbound sales to increase product to customer ratio (Financial Analysis and Development).
- Handle cash and monetary instrument transactions such as deposits, withdrawals, and cashier's checks.
- Implement policy and procedures among team members, products and services and train new and current team members (Compliance, Audit and Risk Management).
- Coach team members on skill development and knowledge to achieve quarterly and yearly sales goals.
10+ years of experience
- Engaged customers and prospects in sales activities to obtain new accounts and loans
- Originated new consumer and small business loans with repeated positive loan
- Managed 6 employees at banking location
- Fiscally responsible for branch's profitability including loans and deposits
- Conducted weekly sales training meetings
- Created promotional campaigns and incentives for employees
- Obtained banking industry market share in our community
0-5 years of experience
- Oversee all operational aspects of the branch including distribution operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals for the branch.
- Provide training, coaching, and development to the Teller team while maintaining a high level of compliance understanding for procedure implementation.
- Select, promote and discharge employees within the branch in accordance with basic personnel policy
- Audit all teller drawers at prescribed intervals, maintains records of all audits. Complete reports on Teller balances, currency transactions, and other reports as necessary.
- Assist with corporate/community image: attend sponsored events maintaining a professional image, keeping an adequate knowledge of Viewpoint Bank products and services in order to promote the Bank and address any inquiries that come up.
0-5 years of experience
- Routinely provide staff scheduling, Incentive Reports and Budget Reports
- Promote our business on consumer loan products to new and existing customers through a variety of marketing strategies
- Balance vaults, coin machines, taxes and branch efficiency logs
- Oversee Teller duties and assist with customer transactions such as opening/closing of personal or business accounts and loans
- Ensure superior customer services skills are demonstrated by all Teller and Staff members
10+ years of experience
- Ensured that the customers had a positive experience and felt valued
- Supervised staff
- Processed loans from application to funding
- Served as central contact between customers and all centers of the bank
- Served as mentor to incoming new hires
0-5 years of experience
Balance teller over/short General Ledger monthly.
- Analyzes customer's financial history to grant loans in accordance with risk management.
- Call on business customers and potential clients
- Hire, coach and give annual reviews to banking center staff.
- Work with past due loan customers to come up with repayment plans.
0-5 years of experience
- Direct Supervision of Teller Line
- Provided coaching, training, and feedback
- Operations
- Responsible for branch sales goals
- Scheduling
- Managed referal distribution
- Team Building
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