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Branch Manager Resume Samples
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0-5 years of experience
Selected to manage flagship national account with Caterpillar. Responsible for all aspects of the Peoria branch, including full P&L responsibility and management of human resources administration for over 500 employees at 45 sites across 12 states
- Increased annual sales by 16.4% per annum over 3 years, from $13.4MM to $20.1MM
- Increased gross profit by 34% per annum during same period
- Managed all HR functions, including recruiting, interviews, counseling and corrective action, benefits administration, payroll, employee terminations, etc.
- Improved profitability through sales, forecasting, and negotiation; decreased expenses by streamlining training and reducing unbilled overtime; negotiated account-wide rate increase to cover increased healthcare costs under ACA
- Built and implemented extensive plan to mitigate risk during contentious labor strike at client site, increasing revenue and client satisfaction
- Executed multiple job functions during departure of HR Manager and Director of Operations
0-5 years of experience
Promoted to Branch Manager after 6 months with [company name], a faster than average promotion.
- Created marketing strategies to expand existing customer sales, resulting in 125% increase in annual sales.
- Initiated and built new hire training programs and achieved the highest staff retention rate in the district.
- Managed branch size of over $250 million in deposits and team of 20 employees.
- Originated, reviewed, processed, closed, and administered client loan proposals. Closed approximately 60 loans per month, averaging $1.5 million in total loan volume.
- Developed expert working knowledge of regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
- Analyzed and created financial reporting to increase efficiency and effectiveness in production.
0-5 years of experience
Overseeing staff and emphasizing on branch production and superior customer service.
- Recognized as top performing branch in customer service Q1 2013.
- Responsible for producing consumer and business loans, as well as prospecting small business clients.
- Achieved Pinnacle Awards Q1, Q2, and Q3 of 2013.
- Coached employees, focusing on success and addressing areas in need of improvement.
- Motivated staff through leading by example and being consistent with expectations.
- Ensured daily branch operations follow regulatory guidelines and successfully passed annual internal audits.
0-5 years of experience
Manage sales of bank products, new business, operations, customer service, and teller activities while ensuring regulatory compliance, and internal policies and procedures.
- Trained team of 5 banker's on opportunity identification techniques resulting in 3 of 5 banker's ranking in 10% of district.
- Increased small business portfolio by 100% over course of 6 months
- Grew consumer lending and deposit portfolios to over $1.3 million dollars
- Led branch to over 103% Sales Production Scorecard YTD, and ranking 3rd in District
- Received Excellent Ranking in 2 consecutive Quarterly Audits
- Maintained over 90% Branch Customer Service score for 3 consecutive quarters.
0-5 years of experience
Reestablished suffering office (#42 out of 62) to one of the top performing offices (#6) with 6 month period
- Improved turn time, lead conversion and closing ratios to top 5 office in the country
- Lead and managed a team of 15 sales people, 2 subordinate managers and 2 processors in a call center environment
- Coordinate with Senior Management in developing strategies in order to maintain and increase persistency through marketing and operational reports
- Coordinated all office trainings and operations including budgeting, P&L, AP, HR duties and vendor/provider relationships
0-5 years of experience
Overseeing, recruiting and dispatching of over 750 temporary and permanent assignments to various clients on a daily basis. Duties included the hiring/terminating, training and supervising of office staff. Maintaining and fulfilling all clients needs through direct communication and email. The daily maintenance of various databases and spreadsheets to efficiently keep temporary personnel contact information and performance records, produce assignment reports, and payroll. Overseeing Client follow-ups and payroll distribution.
- Successfully restructuring and organizing "problematic office that lacked leadership" and making it one the top offices in terms of temporary assignment output. Transformed and raised the bar in terms of the quality of the associates assigned. Output increased to over 750 associates dispatched from said branch alone .. in a matter of months.
- Recognized for the recruitment of high caliber labor force, quantity and quality
- Cross trained staff of 7 team members and raised their output and production levels to new heights instead of the option to bring in a new team
- Maintained high office moral level even while facing company bankruptcy and sale
- Reinforced relationships between company and client .. saving and stopping clients from "jumping ship"
0-5 years of experience
Increased savings account sales by 18%
- Lead market in Business loans 4th quarter 2014
- Doubled credit cards year over year
- Turned operations from a negative to a positive for branch
- Analyzed branch profit and loss to maximize profits
- Managed and trained tellers, personal bankers and relationship bankers
- Maintained constant knowledge of policy changes and competitors' products
0-5 years of experience
My responsibilities included managing and leading the branch team, all branch lending and operations functions, building relationships with community business partners and fostering an environment of exceptional member service.
- Doubled branch account and loan growth by networking and increasing visibility in the community
- Increased branch assets by $10 million in three years
- Coached staff to effectively meet and increase monthly sales goals
0-5 years of experience
Managed over 30 employees throughout duration of employment
- Trained and developed employees in sales, customer service, and gaining market growth
- Identified new market segments and significantly expanded the customer base by 20%
- Demonstrated ability to quickly learn, understand and internalize sound business practices
- Earned several MVP awards for Service Quality Index (SQI) and sales
- Recognized for achieving the lowest bad debt ratio as well as breaking record for highest Income Per Car (IPC) within region
0-5 years of experience
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates of customer households and increase customer service scores.
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Coached and developed branch staff by offering constructive feedback and taking interest in their long-term career growth.
- Accountable for day to day operations, and risk management of banking center.
- Increased branch revenue with deposit and investment balance growth of over 31% year to date.
- Mentored and onboarded new Branch Manager Trainees.
0-5 years of experience
Directly responsible for overall profitability, sales and service as well as financial oversight for the 3rd largest branch in Kentucky. Defined and implemented long and short-term objectives; oversaw daily operations, regulatory compliance, policy enforcement, internal auditing/loan reviews, sales/marketing and strategic direction. Set and administered budget; institute cost control to ensure profitability. Recruited, hired and motivated team through effective coaching, leadership, support and guidance. Established and monitored revenue and productivity goals, based on exceeding the expectations of customers through continuous improvement of loan options and terms. Promoted an environment of mutual trust and respect, demanding the highest ethical standards from staff and management.
- Increased overall sales volume YOY within during tenure.
- Took over management role when branch held 40.9% debt; utilized banking knowledge/background and collections efforts to reduce debt to 9% within one year, significantly under the company expectations/average.
- Delivered exceptional customer experiences that earn trust, loyalty and retention.
- Significantly increased new business through the introduction of strategic marketing initiatives.
- Hold full P&L responsibility; drive sales and cost containment initiatives to maximize profit.
- Developed and continuously monitored key performance metrics to maintain competitive market positioning.
- Recruited, screened, hired, trained and managed team, while ensuring compliance with established standards and government regulations.
- Coordinated staff schedule, ensuring adequate coverage at all times.
- Cultivated strong relationships with vendors and suppliers to secure competitive pricing and product availability; handled all purchasing/procurement tasks.
0-5 years of experience
Directed all daily rental branch operations within a fast paced environment.
- Managed a fleet of 250+ cars and $3 million dollars in annual revenue.
- Developed and maintained a branch operational plan focusing on maintaining low operating costs, while simultaneously driving revenue growth for maximum profitibility.
- Wrote and administered employee performance reviews to monitor customer service and personal sales.
- Promoted 2 Assistant managers to Branch manager level, and 6 Management Assistants to Assistant Manager level.
- Reduced branch bad debt by 83% through efforts of managing and collecting receivables, negotiating payment plans, and preparing write offs for uncollectible amounts.
- Maintained a constant presence in the marketplace by spending 15 hours per week assessing competitors, aggressively pursuing their marketshare, and maintaining relationships amongst dealership, body shop, and insurance accounts.
- Lead branch to highest 3 month average customer service score in over 4 years by establishing a branch culture which prioritized customer care
- Attained #1 Quarterly Branch Manager amongst 40 branch managers
0-5 years of experience
Provided leadership and direction to all aspects of branch management, sales, revenue growth, and business development. Executed operations management and staff supervision initiatives. Coached, motivated, and mentored teams in optimizing revenue potential. Facilitated consultative discussions with current and prospective customers to determine and analyze financial needs while providing solutions to satisfy needs. Established customer service standards, enforced sales activities, and prepared weekly call reports and branch sales plans.
- Cultivated ensuring relationships with customers and delivered superior level of service while enhancing retention.
- Maximized revenue potential and expanded the customer footprint using sound sales acumen.
- Implemented marketing and promotional programs to boost sales.
- Surpassed sales targets on a consistent basis.
- Maintained accountability for outside B2B, COI, and networking events to broaden branch reach while enhancing brand awareness.
- Attained 149% 2013 Consumer Deposit Production, 105% 2013 Total Core Deposit Production, 105% 2013 Consumer Deposit Growth, 121% 2013 Small Business Deposit Growth, 108% 2013 Total Core Deposit Growth, 247% 2013 FNIS (Investment) Revenue, 117% 2013 Mortgage Referrals, and 186% 2013 FNIS (Investment) Referrals.
0-5 years of experience
Progressed through a series of roles with increased managerial responsibilities to maintain ownership for all facets of branch operations. Displayed decisive leadership skills throughout multiple locations throughout tenure.
- Rapidly identified fraudulent activities and recommended long-term process enhancements to prevent long-term obstacles.
- Mentored and coached new and existing staff members on company best practices and customer satisfaction procedures.
- Cultivated and maintained strategic partnerships with third parties and loyal customers.
- Liable for processing loans and creating loan documents guaranteeing alignment with the entity's lending regulations.
0-5 years of experience
Set and achieved aggressive yet obtainable goals; turned poorest performing branch, profitable in six months.
- Recruited, interviewed, hired, and trained all new sales associates.
- Directed and developed staff of 3-8 sales associates.
- Mentored new Branch Managers.
- Implemented and enforced corporate strategies to achieve top sales goals.
- Exceeded Gross Profit goals by up to 15%.
- Provided superior customer service and resolved all escalated issues.
- Managed records related to sales, profits and losses, and trained to recognize and respond to security risks and thefts.
- Achieved Top Manager Status by building relationships and establishing regular customers and accounts.
- Sold top wireless phones for carriers, such as AT&T, Verizon, Sprint, T-Mobile; and non-contract carriers such as GoPhone, Virgin, Boost, TracPhone/Net 10, and [company name] through Cricket, and Defense Mobile.
- Deposited daily cash amounts into corporation's bank account and handled over/short inquiries throughout the day.
0-5 years of experience
Responsible for all aspects of branch management including scheduling of branch staff, adhering to federal and bank regulations, motivation of positive team productivity
- Expanding business development of the branch
- Maintained high customer satisfaction scores and sales figures by proactively selling [company name] products and services
- Met and exceeded all goals consistently for over 3 years
- Successfully coached and developed my team for advancement within the bank corporation
0-5 years of experience
Monitored branch office operations to ensure that policies and procedures were being met consistently
- Trained new employees, prepared work schedules, and monitored work performance
- Provided one on one coaching sessions for performance improvement and motivation
- Engaged clients with appropriate solutions in order to deepen relationships
- Ensured that our customer service model was followed using lobby management and that customer service was maintained to the highest level
- Managed Financial Center in absence of Branch Manager
- Worked closely with tellers, universal bankers, and personal bankers in order to exceed sales goals
- Supported Branch Manager implementing new strategies and ideas to achieve and exceed sales goals
0-5 years of experience
Branch manager for Indiana's top producing banking center with an access of $110,000,000 in total assets. Manage all compliance and regulations set forth from corporate and federal regulators.
- Internal communications as consultant with key clients to solve specific challenges and leverage growth opportunities with mortgage and banking division.
- Originate mortgage loans with an access of 1MM in funding 2013.
- Increased deposits 9.8% in revenue first six months of assuming Branch Manager position.
- Analyzes data of past and current operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred.
- Industry experience of commercial credit policies and regulations.
- Demonstrated ability to integrate financial, economic and decision analysis skills to drive decision making.
0-5 years of experience
Managed critical success factors such as risk and expense control, sales production and cash management.
- Demonstrated sound judgment in coordinating daily assignments and allocating resources.
- Empowered and developed employees through one-one coaching and training, while implementing strong performance goals and standards. Ensured all employees receive adequate training in operational procedures and controls.
- Managed branch cash to maintain insured limits.
- Complied with all record keeping requirements of the Banking Secrecy Act.
- Conducted management reviews, internal monthly and quarterly operational audits.
0-5 years of experience
Established business, employee, and community relationships, as well as guided existing and prospect members about SEFCU
- Directed and operated three branches while handling 15 indirect reports and 4 direct managerial reports
- Acted as primary liaison among the client and multiple internal groups while also dealing with project management to ensure goal clarity, quality, and adherence to deadlines
- Implemented business plans as well as developed and directed staff
- Authored and employed a new branch procedure book on new technology for a guaranteed timely and cost-effective rollouts
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