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Executive Casino Host Resume Samples
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0-5 years of experience
Develops and builds guest relationships, promptly respond to guest's needs, and execute promotions and events to increase revenue. Responsible for ensuring total satisfaction during visit through providing the highest level of professional guest service. Establish new clients from referrals or by meeting on the casino floor.
- Managed 500 guests with quarterly Net Theo Contribution of $750K to $1M.
- Earned over $25K in bonuses for Q1, Q2 and Q3 by consistently surpassing quarterly revenue goals.
- Top revenue earning Host team in the Caesars Entertainment Brand.
0-5 years of experience
Cultivated a high-end casino guest database by maintaining close ties with target guests through personal contact. Augmented special events through telephone contact and/or personal communication, attending such events and participating when appropriate
- Developed new business and exceeded bench mark expectation three years in a row
- Coordinated tele-market events and casino promotions to new and inactive customers by mail/email/phone
- Developed relationships with new customers using appropriate recruiting and enrollment procedures and be responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments, etc
- Assisted other departments in their relationship with high-end guests by acting as liaison, participate in special & social events and assisted in the event of collection issues
10+ years of experience
Greeted customers in the casino and participated in off site and on site special events.
- Accomplished to maintain a database of over six hundred guest.
- Facilitated prudent decisions regarding complimentary based on recorded play, earned points, comp availability and customer profitability.
- Utilized telemarketing, correspondence, referrals, email, and events to solicit and grow the business.
- Achieved personal and departmental sales/growth goals.
- Provided resolution for customer concerns and disputes, maintained customer accounts, special attention to detail, with guest that met specific levels of play.
- Assisted VIP customers with hotel, dinner, limo and event reservations in an appropriate and professional manner, provided outstanding customer service.
6-10 years of experience
A casino resort generating approximately $400M in annual gaming revenue. A member of the world's largest casino company.
- Managing a portfolio of 700 VIP clients, while generating approx $48M in gaming revenue annually.
- Only member of account development team to be awarded Senior Host of the Month twice.
- Consistently outperformed benchmarks set by Harrah's and Caesars related to revenue and measurable objectives related to job performance.
- Utilized a variety of sales techniques to meet or exceed a YOY revenue growth of 22% for my portfolio of clients.
- Second highest producing Senior Host on a team of 30 that generates $190M in gaming revenue for the resort.
- Directly involved in the training of new members of the Account Development Team.
0-5 years of experience
Built lasting relationships with profitable guests to make service personalized to specific needs.
- Coordinated and promoted special events and promotions to attract new guest.
- Resolved guests' complaints and service issues. Notated and monitor guest accounts.
- Drove revenue and profits from guests through comping, travel, and various accommodations at all Caesar's Entertainment properties.
- Remained aware of competitor's promotions and offers to ensure retention of loyal guests.
6-10 years of experience
Evaluated High End Players, used sound judgment and made decisions in accordance with established complimentary expense guidelines
- Captured, developed and serviced new/inactive mid-level casino customers
- Maintained confidentiality of sensitive information and provided guests with an exceptional experience and excellent guest service
- Greeted guests in VIP check in and high limit gaming areas
- Placed telemarketing calls leading to repeat business
- Made reservations for rooms, suites and limo arrangements; placed RSVPs for concerts, special events, tournaments
- Assisted and participated in special and social events; coordinated with VIPs and employees throughout the property to deliver superior customer service
0-5 years of experience
Responsible for cultivating and maintaining relationships with VIP customers to increase service scores
- Increased revenue of target customers by 120% in only two quarters and maintained growth
- Create and implement marketing plans to increase both customer satisfaction and revenue
- Plan and host events to draw target customers to the property
6-10 years of experience
- Promoted to Executive Host and supervised as interim manager.
- Responsible for over $5 million in revenues; improved declining revenues by 10% or better year over year through keeping current accounts, the activation on new and inactive accounts.
- Increased the ROI for events by 20% utilizing in house food outlets. Generating an extra $25,000 a month.
0-5 years of experience
- Provided personalized service to high net worth casino guests
- Consulted with casino operations to establish relations with previously unsolicited customers and affiliated guests
- Developed new business by actively prospecting for new clientele
- Generated over $500,000 USD from inactive business in 6 months
- Managed a customer base of over 250 clients with an Average Daily Theoretical of 400+
0-5 years of experience
Hired to organize and educate player development team to increase revenue and improve return on investments for comps
- Pioneerred comping procedures for VIP guests
- Assisted in implementation of new card tier system
- Provided detailed reports for analysis of return on investments
- Ensured VIP guests were always informed of special events and offers
- Increased Asian clientele traffic in property
0-5 years of experience
Administration of casino host department with the supervision of 18 casino host members for the property's grand opening.
- Instituted instructional programs for host staff members ensuring proper company
- Developed new business with emphasis on credit decisions, problem resolutions, and comping decisions.
- Instrumental on increasing company's revenue and managed expenses accordingly.
0-5 years of experience
Managed and drove responsibly for improving customer service, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers.
- Developed and managed a $2M database of over 800 local, regional and national VIP players across two properties. Led the creation and distribution of marketing for various offers and events to promote player growth and increase revenue.
- Recommended and implemented strategies to develop new players and increase return visits for high level casino guests to increase profits.
- Communicated with premium/rated guests through marketing, letter writing, email, or in-person about services, promotional opportunities and special events.
- Acted as a liaison between the executive team and VIP players to resolve issues when they arose.
0-5 years of experience
- Managed 600-900 guests/clients with quarterly revenue ranging from 1.6M to 2.3M
- Successfully met or exceeded monthly sales quotas attaining bonus status
- Collaborated with marketing, customer service, VIP department and others to assist them in customer requests
- Achieved top revenue producer in domestic player development
0-5 years of experience
- Contributed to re-branding The D and Golden Gate Casinos.
- Developed strategies to market Hawaiian customers to both properties, a 42.3 million annual visitor database.
- Introduced high end customers to both properties; increased gambling revenue by 8%.
0-5 years of experience
- Consistently surpassed quarterly sales goals through a combination of developing new relationships, while up selling current relationships.
- Managed CRM (Salesforce) database of current and potential clients.
- Exceeded monthly sales goals through cold calling, email, letters, and personal contact.
- Handled problem resolution and customer appeasement in a timely manner by phone and personal contact.
- Developed lists from scratch focusing on year over year revenue growth.
0-5 years of experience
- Identify and grow casino business by liaising with existing and prospective players, ensuring compliance with gaming policies and regulations.
- Assist and attract players. Plan promotions as well as VIP events, tournaments, and special activities.
- Generated player revenue 20% above benchmark in Q4 2016, ranking Top 5 Executive Host in 2016.
0-5 years of experience
Indian-owned casino located in North San Diego County with over 1050 hotel rooms including suites, 1,600 slot machines, and 50 table games. Member of the Caesars Entertainment Brand.
- Managed, maintained, and expanded a database of VIP clientele ranging from 500 to 1200 clients
- Actively converted sales activities including telephone solicitation, personalized email campaigns, face-to-face communication into client visits while leading the on-property service team
- Coordinated and carried out thousands of VIP guest experiences including travel arrangements, hotel accommodations, dining/spa reservations, and numerous other guest experiences
- Communicated with Executive Management Team regarding all new programs & services by seeking their support as well as keeping them informed of changes that may impact the business
6-10 years of experience
- Established and maintained relationships with premium-valued gaming guests. Promoted gaming experience to potential high-worth guests.
- Identified premium players and assisting guests with any VIP requests and amenities. Maintaining a professional demeanor at all times and providing excellent customer service by making sure all the guests' needs are being met.
- Creating an inviting and excellent atmosphere every time guests come to the casino and help de-escalate any aspiring problems with the casino guests.
- Managed five to eight employees.
0-5 years of experience
- Managed host hotel block to assist property of maximum occupancies through database marketing
- Worked closely with other departments to assist them in customer requests and promotions; became a top revenue producer in domestic player development. Increase non-active local players to 15% in 6 months,
- Evaluated Hosts for their annual reviews
- Used and trained users of LMS, Oasis, Table Manager and POS.
0-5 years of experience
- Cultivated new business, recruiting and enrolling new customers.
- Strengthened ties to existing customers, establishing and managing rewarding relationships.
- Coordinated telemarketing events and other promotions.
- Liaised between multiple company teams and high-end customers.
- Maintained personal contact with customers and participated in off-property functions like golf tournaments.
- Surpassed benchmark expectations three years in a row.
0-5 years of experience
- Built Customer Base of more than 400 players through development of strong relationships and strategic use of perks and incentives.
- Enhanced the growth of gaming revenue through the development of our targeted customer base.
- Provided special services to quests such as food, entertainment events, and gifts through the TROP Advantage program.
- Reached out to inactive customers by mail or phone and reported the results of the efforts.
0-5 years of experience
- Fostered loyal relationships with guest which resulted in increased player return rate by 25%.
- Built Customer Base of more than 350+ players through development of strong relationships and strategic use of perks and incentives.
- Strong working relationships with Hotel, Food and Beverage department.
- Promoted special events and drawings to VIPs, new members and returning guest resulting in increased participation.
- Attracted loyal customer base from outside regional markets and competitor casinos.
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