Shift Leader Resume Samples

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Shift Leaders work primarily in the food industry and run the staff when managers are not on duty by directing their fellow employees through daily routines and by interacting with customers to ensure a satisfactory experience. Sample resumes for this position highlight skills like managing the cash register, greeting guests, stocking merchandise, making coffee, opening the store, and counting the registers. Shift Leaders typically do not need to show high school diplomas on their resumes, and most training for this position is done on the job.

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1

Shift Leader/csr/delivery

Promoted to Shift Leader within 6 months of exceeding performance expectations as Customer Service Representative (CSR)/Delivery Driver

  • Trained and supervised staff members. Provided input for new hire performance reviews and identified areas for additional training
  • Provided excellent customer service using effective interpersonal and problem-solving skills
  • Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits
  • Maintained accurate inventory counts and proper food sanitation policies with team members
  • Worked 20 hours per week while attending school full time
Candidate Info
4
years in
workforce
4
years
at this job
BS
Applied Mathematics / Economics
2

Shift Leader

Took customers' orders, handled payments and change, then made their drinks and sandwiches

  • Completed the daily cash ensuring every employees drop is correct and entered the data into Radiant, brought the deposit to the bank, and retrieved rolled change
  • Handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly
  • Conducted weekly inventory then prepared and sent weekly Cost Analysis, also including payroll and man hours to ensure finances on are track
  • Conducted weekly order through DCP to be sure there is enough product to better serve our customers. Ensured daily portioning was completed for the next day
Candidate Info
8
years in
workforce
2
years
at this job
HS
High School Diploma
AS
Liberal Arts And Science
3

Shift Leader

Managed the daily shift operations and oversaw all phases related to administration requirements for operating the restaurant; opening/closing of the restaurant, adequacy of headcount, cash collection procedures, proper utilization of resources, inventory control, food preparation, staff scheduling to support all activities, sales support functions, and customer service.

  • Directly supervised, evaluated, and supported a team of over 15 staff members; managed the professional development and certification of the staff to ensure that all regulatory and customer service standards were met and maintained.
  • Managed all general housekeeping duties to ensure safety and sanitary standards are met throughout all phases of food preparation and cooking. Implement all measures and actions to ensure food acceptability, safety control, and sanitation, dining facility décor, and enhancement of customer service.
  • Ordered, received, stocked, and managed inventory; oversaw daily, weekly, and monthly audits of inventory to ensure accuracy in cost-control and waste control procedures to prevent shrinkage.
  • Coordinated all financial and general accounting functions for the shift, handling all accounting procedures and related administrative management to include records management and reporting of shift sales statistics.
Candidate Info
8
years in
workforce
6
years
at this job
BA
Multi-media Journalism
Campaign And Roll-out
4

Shift Leader

Met customer needs and supported managerial staff

  • Anticipated customer and store needs by constantly keeping a watchful eye on * both the customers and environment for cues.
  • Maintained a composed character during times of high volume or atypical dealings to keep the store working to the standard and to be a positive role model for the team.
  • Assisted with new employee training
  • Carried out store procedures during scheduled shifts. Organized opening and * closing duties as assigned.
  • Followed operational policies and procedures, including those for cash
Candidate Info
2
years in
workforce
2
years
at this job
5

Assistant Shift Leader

Utilized effective communication skills and positive work ethics to increase employee performance and output.

  • Produced over 1000 Bill of Ladings with a 99% accuracy rate.
  • Increased efficiency by reorganizing teams and warehouse layout.
  • Maintained accountability for over 30 inbound and outbound containers daily.
  • Meet with clients daily to ensure organizational goals were met.
  • Trained eight new employees on warehouse operations
Candidate Info
10
years in
workforce
9
months
at this job
AA
Associate of Arts
BS
Business Administration
MBA
Leadership
6

Shift Leader

Worked with a team of 2-8 people to produce high quality food

  • Directed and coached crew members to optimize food production
  • Controlled the cash flow of the registers and safe, totaling more than $1,500
  • Adhered to food safety and quality standards
  • Assessed crew weaknesses and corrected where needed
Candidate Info
4
years in
workforce
2
years
at this job
BA
Spanish
7

Shift Leader

Clerk, Cashier, Customer Service Specialist, appointed key holder. Boosted retail sales

  • Lead by example and ensure the execution of all safety, security, quality and store operations policies, while working in a fast retail environment. Promoted to shift manager position to recruit, train and supervise 6+ cashiers.
  • Skills in interpersonal communications, teamwork, customer service, flexibility and reliability
  • Worked shifts alone, demonstrating responsibility and proven confidence of supervisors
  • Balanced cash drawer at the beginning& end of each shift, Inventory, POS system exp, loss prevention, & company marketing.
Candidate Info
9
months in
workforce
9
months
at this job
8

Waitress/ Shift Leader

Ensured that proper customer service and food serving guidelines were met during shift.

  • Lead and trained new staff on proper procedures and expectations within establishment.
  • Resolving customer and staff complaints and concerns daily.
  • Counted daily generated revenue for reports.
  • Assisted manager in facilitating refresher training for employees.
Candidate Info
4
years in
workforce
4
years
at this job
BA
Social Psychology
9

Shift Leader

Maintained organization within the company during normal business hours and was responsible for the overseeing of several employees.

  • Responsible for opening and closing the store.
  • Accountable for making sure that the monetary flow of revenue was accounted for.
  • Maintaining and overseeing several employees.
  • Provided customers with a joyful experience by creating a pleasant atmosphere.
  • Dependable to work while other employees were out.
  • Responsible for making sure the store was clean and organized to attract customers.
Candidate Info
7
years in
workforce
2
years
at this job
10

Shift Leader

Load and maintain racks of steel parts and sheets for Genie Industries. Load and unload trucks. Operate forklift. Inventory management and report preparation. Work within a deadline.

  • Establish and maintain open communication, support the functions of one another and ensure productive working relationships with all team members, shift support personnel & management.
  • Ensure a clean and safe working environment. Packaging and warehouse distribution.
  • Use the Lean Manufacturing guidelines and Six Sigma to benefit company growth and development.
  • Lead a team of up to 8 employees on a shift.
Candidate Info
7
years in
workforce
1
year
at this job

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