Patient Advocate Resume Samples

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Patient Advocates work with patients to help them with issues pertaining to healthcare, from insurance to costs for procedures. Responsibilities highlighted on example resumes in this field include providing medication administration via gastric tubes, nebulizers, oral, intradermal, subcutaneous, intramuscular, and intravenous; and providing therapeutic communications and patient education. Since this is a rather new job, few degree or accreditation programs exist as of yet that are tailored for the role, but because of the highly technical and medical nature of the job, those who can show a nursing or similar healthcare background on their resumes may be preferred candidates.

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1

Sales / Patient Advocate

Provided initial point of contact for patients seeking care for cancer. Assessed situation through active listening and questioning and guided patient into initial sales cycle

  • Responded to all patients and chatters regarding treatment options and questions about Cancer by providing smooth transition for them in moving closer to treatment with CTCA.
  • Worked with other members of empowerment team, helping patients achieve appointment and treatment goals and translating into organization meeting goals.
  • Established and gained rapport with potential clients, enabling them to make decision to seek treatment with CTCA.
  • Ensured that every client was served regardless of treatment decision in keeping with organizations reputation for excellence.
  • Created and maintained complete and accurate records via CRM, providing accurate information for all team members.
  • Increased ongoing knowledge base by both departmental and personal research to better serve clients.
  • Delivered and exceeded established departmental goals, demonstrating dedicated performance.
Candidate Info
4
years in
workforce
1
year
at this job
BA
Sociology
2

Patient Advocate

Patient Advocate helping people all over the nation acquire prescription medications from government sponsored programs for those without insurance.

  • After one month with the company showed highest conversion rate for qualifying patients that met federally required criteria to be enrolled in various programs.
  • As top performer in advocacy to patients, converted over 70 patients weekly out of an average of 200.
  • Handled personal, financial and medical information as per HIPPA regulations.
  • Assisted in customer service with patients and also processing patients paperwork.
Candidate Info
7
years in
workforce
1
year
at this job
HS
Business
3

Patient Advocate

Followed up with Doctors offices via patient request

  • Received coverage for medically necessary DME under patient's insurance
  • Verified Diagnosis codes Medical Necessity on prescriptions
  • Scheduled patient doctor's appointments, verified medical records, performed EOB with Medicare
  • Exceeded 10 lead goal by achieving 16-20 leads daily
Candidate Info
5
years in
workforce
1
year
at this job
HS
High School Diploma
Sociology
4

Patient Advocate

Assisted with scheduling patient appointments via phone calls for various clinics

  • Outbound calling or answer general inquiries
  • Maintained goals for all expectations for quality service
  • Provided information for patients for use of health system internet
  • Provide assistance for department/internal inquiries
Candidate Info
35
years in
workforce
2
years
at this job
BA
Speech Communication
5

Patient Advocate

  • Under general supervision, followed established protocols to schedule patient appointments for specified practice groups and multiple locations.
  • Performed new patient registration; updated registration and insurance information.
  • Responded to telephone inquiries from all callers, following established protocols for prescription request and messaging.
  • Acted as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs while providing efficient, effective customer relationship management.
  • Acted as a trainer responsible for providing support to new trainees through mentoring, observation, and feedback.
  • Valued member of the contact center's heart walk committee, wellness committee, and the employee advisory committee.
Candidate Info
6
years in
workforce
1
year
at this job
Psychology, Sociology, And Criminal Justice
6

Patient Advocate

As a patient advocate I assisted patients in finding free and affordable medication through patient assistance programs from the leading pharmaceutical companies.

  • Took calls from patients who needed assistance in obtaining their prescriptions because they didn't have insurance or couldn't afford their medication
  • Screened patients to make sure they were eligible for assistance
  • Assisted in the training of new representatives
Candidate Info
5
years in
workforce
1
year
at this job
HS
High School Diploma
Nursing
7

Emergency Department Patient Advocate

  • Cultivate a proactive approach to patient service excellence in the Emergency Department to establish outstanding service practices with minimal recovery for patients.
  • Responsible for administering continued education training to staff and leadership on facility specific customer service program focused on maintaining excellent patient relationships.
  • Consulted directly with former CFO to produce and maintain Patient Portal program to ensure continual compliance with the federal government’s Meaningful Use Initiative.
  • Orchestrated a Development Training Program to educate and instruct new hire Patient Advocate employees focused on building customer service skills and enhancing patient experience.
  • Manage, coordinate, and monitor daily phone calls to discharged patients, thereby increasing patient satisfaction scores quarterly.
  • Present monthly data to leadership team on patient satisfaction improvements within Emergency Department and updates on future initiatives.
Candidate Info
8
years in
workforce
2
years
at this job
BA
Health Care Management
MA
Business Administration
8

Patient Advocate

  • Took over 30 inbound calls a day
  • Scheduled for UCLA pediatric doctors for general pediatrics and sub specialties
  • Trained to deliver expert customer service and care
  • Cross trained in taking informational calls for various hospitals, including Johns Hopkins, Baylor, and New York Presbyterian
Candidate Info
14
years in
workforce
1
year
at this job
Sociology
9

Patient Advocate

Received "exemplary" and "exceed expectations" ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, flexibility and reliability.

  • Sensitive to the Special Needs population, with daily tasking.
  • Skilled at daily assement of vital signs.
  • Commended for multitasking abilities; frequently assigned to many students, with various special needs.
Candidate Info
4
years in
workforce
2
years
at this job
10

Patient Advocate

  • Complete screening assessments for referred patients for Medicaid eligibility and Social Security.
  • Collect and verify insurance benefits for patients using State Systems and Commercial insurance website. Upload insurance information to hospital system for billing purposes.
  • Document screening results and all patient and provider interaction in database system.
  • Assist patients with apply for Missouri and Kansas Medicaid programs and contact state monthly though phone or email to inquire about updates on submitted applications for patients until decision of denial or approval has been determined.
  • Complete referrals to disability department for assistance with applying for Social Security benefits.
Candidate Info
9
years in
workforce
1
year
at this job
Human Services

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