Dispatch Manager Resume Samples

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Dispatch Managers are responsible for supervising employees working in a warehouse or at a call center. Their responsibilities include recruiting and training employees, maintaining an efficient workflow, handling calls from different geographic areas, liaising with vendors and clients, and making sure company standards are attained. Based on our collection of resume samples, these professionals should demonstrate leadership, organizational skills, excellent communication and networking skills, attention to details, and time management. Dispatch Managers come from various educational backgrounds, depending on the area where they work, and eligible candidates often highlight a college degree in their resumes.

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1

Dispatch Manager

Provide high level of product and leadership support to service representatives and clients.

  • Exceeded company budget objectives on a monthly basis.
  • Facilitated the client decision making process by up selling products as needed.
  • Establishes rapport over the phone quickly, remains positive and upbeat while resolving customer issues.
  • Maintained scheduling and forecasting for 25 technicians.
  • Effectively trained and communicated with team members to maintain clear expectations of policies and procedures.
Candidate Info
10
years in
workforce
2
years
at this job
BS
Business Administration
2

Dispatch Manager

Led a staff of 12 dispatchers and planners

  • Improved monthly on time freight pick up/delivery from 50%-60% to 80%-100%
  • Directed daily work activity and priorities for the team; load planning and execution
  • Successfully created and implemented processes to maximize efficiency and quality
  • Reviewed and authorized on-boarding requirements for all new customers
  • Developed and maintained successful working relationships with owner-operators, carriers, inside and outside customers
Candidate Info
14
years in
workforce
3
years
at this job
3

Dispatch Manager / Glazier

Largest manufacturer and distributor of residential and commercial glass, windows and door products in Alaska.Promoted quickly up the ranks to Dispatch Manager with expertise in residential and commercial projects ranging from simple, to large and complex. Emphasis on high standards of customer service and quality.

  • Scheduled crews and coordinated up to 20 projects simultaneously in a timely and efficient manager. Routinely met or exceeded all performance standards and company goals.
  • Collaborated with contractors and vendors to ensure quality of products met specific company standards.
  • Submitted reports on production and estimates to management, ensured each job was profitable. Attended weekly and monthly manager meetings.
  • In charge of all shipping and receiving into and out of the Production Department.
  • Followed-up on work orders, collected outstanding balances and made company deposits.
  • Glazier, Residential and Commercial projects, 1999 - 2002.
Candidate Info
30
years in
workforce
21
years
at this job
4

Dispatch Manager U.s Marine Corps

Managed 17 vehicles valued with excess over $500K and coordinated maintenance and repairs at $15K per year.

  • Compiled a document for over 3,000 pieces of equipment resulting in improved organization and tracking.
  • Managed and trained 10 employees in equipment handling and shipping
  • Oversaw the plane manifest of over 1,000 employees for deployment in combat operations.
  • Arranged transportations for over 20,000 pounds of equipment and 1,500 employees to training exercises inside the U.S.
Candidate Info
8
years in
workforce
8
years
at this job
Logistics Specialist
5

Fedex Dispatch Manager

Lead 25 employees at 3 Michigan dispatch locations supporting 22 stations for 9,000+ daily pickups and 70,000 deliveries

  • Provided sales support for new and existing customers, defining service-based solutions and customer problem resolution
  • Member of 9-person team involved in corporate wide effort to streamline failure code reporting process. Reduced failure codes from 54 to 17 reportable codes corporate wide
  • Executed internal audit processes to comply with Sarbanes-Oxley and state and federally mandated requirements with 100% successful pass rate
Candidate Info
36
years in
workforce
9
years
at this job
6

Customer Order Management & Dispatch Manager

Service Leader providing solutions that assure customer satisfaction, sales support, and operational efficiency through a 23 member team of Call Center and Field Service Providers in the Crushed Stone industry.

  • Realigned business processes that interfaced with the customer, increasing approval to a 98% satisfaction rating in the annual Customer Engagement Survey.
  • Created a "POD" call center structure to provide consistent customer support, including a Priority Customer Specialist position to offer top line customer a single point contact.
  • Established annual contractual hauling lanes with Independent Fleet Companies securing freight costs and minimum tonnage expectations to assist Sales quoting efforts.
  • Redirected lines of communication with "on-site" Owner Operators to assure B2B interaction is safeguarded, further securing the contracted agreement as a non-employee status service provider.
Candidate Info
16
years in
workforce
2
years
at this job
BA
Bachelor of Arts
7

Dispatch Manager

  • Answered and directed incoming calls, responded to customer inquiries, managed company files, and created system to bill customers for services rendered.
  • Received service calls for leased equipment, routed specific service technician trained to work on model to correct or fix problem.
  • Created invoices for supplies, usage, moving, and service not covered under contract for leased and new equipment.
  • Implemented system by which automated tally for use of leased equipment increased billing accuracy by 15%.
  • Remained after hours to contact clients regarding billing information whose business hours differed from typical working hours, and to ensure that monthly invoices dropped correctly.
Candidate Info
11
years in
workforce
1
year
at this job
C
Certificate
BA
Accounting And Finance
8

Dispatch Manager

Guarantee safe operations of trucks and all related intermodal operations. Forge and sustain open communication and relationships with outside carriers. Provide keen oversight to the entire business operation that includes directing, coordinating, and evaluating the department as well as establishing key performance indicators for all direct reports in the department to keep abreast of performance and effectiveness of staff activities, and create appropriate action for enhancement as required. Render assistance and support to Manager of Truck Operations in selecting and retaining qualified and quality pool of drivers. Played a pivotal role in coaching, training, and mentoring direct reports; held responsible for providing career development opportunities through training and quality management activities. Demonstrated adeptness in conducting annual performance reviews for all staff within department. Provided direction to six directs reports to ensure accuracy of attendance records including overtime to ensure proper compensation. Assumed full accountability in monitoring every load and report, and estimated time of arrival to the port to keep marine operators informed of every door-to-door load to stow vessel properly. Led and managed complex accounts that require team drivers which are generally complex due to the product value in excess of $1M; trained new drivers on how to properly transport them while maintaining safety measures. Solely managed and supervised staff; directed and resolved any issues among staff and departments. Negotiated and secured services with outside carriers involving dispatch, payments, invoices, accessorial, and on-time tracking and reporting.

  • Released reports that discussed the performance on the different terminals/trucks (KPIs) to be submitted to the director.
  • Administered and provided trucking services as required, meeting customer's extended haul shipping requirements and standards.
  • Consistently met customer dispatch needs through efficient dispatching of trucks to haul, balancing cost minimization, driver utilization, and driver preference.
  • Directed the efficient operation of shipment tracking and billing.
  • Created designs and assessed feasibility of alternative system approaches; dealt with gathering and evaluating system performance data.
  • Checked and assessed transportation costs and trends, and managed the preparation and submission of routine reports identifying actions for improvement.
  • Produced and coordinated with issue resolution with other departments and terminals.
  • Successfully improved process through identifying and providing cost-effective solutions.
  • Consistently ensured strict compliance mandated by the local, state, and federal government, such as DOT adherence.
Candidate Info
6
years in
workforce
2
years
at this job
BA
International Studies
Transportation And Logistics
Lean Six Sigma Black Belt
9

Back-haul Dispatch Manager

  • Coordinated 30+ trucks with freight brokers nationwide on shipments to various customers within timely detailed requirements.
  • Generated outside new business via email / phone with consistent satisfactory customer service that generated profit within the company.
  • Provided troubleshooting and detailed support for customers throughout every order with constant driver contact and updated information.
  • On-call 24/7 for any breakdown or order support for all of the trucks in fleet.
  • Paid and set up payment options nationwide for tank cleanings and worked with facility managers on lower fees for productivity and profitable margins for overall company orders to achieve a greater work relationship for future business.
Candidate Info
16
years in
workforce
8
years
at this job
Technology
10

Dispatch Manager

  • Oversaw crew of 12 dispatchers working with over 100 medical courier drivers
  • Worked with hospital coordinators to continue to implement successful and agreeable route/delivery strategies and to assure above average customer service
  • Interviewed, hired, and managed route drivers
  • Provided daily detailed and timely route stats for operations managers
  • Designed route layouts to maximize productivity and minimize time delays and fuel costs
Candidate Info
10
years in
workforce
2
years
at this job
BS
Business Administration

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