911 Operator Resume Samples

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911 Operators receive and handle emergency calls and offer assistance to people in emergency situations. They also need to maintain contact with the assigned units and operate communication equipment. In order to become 911 Operators, candidates need to display in their resumes a variety of assets, such as very good speaking skills, being able to make sound decisions, having a thorough knowledge of emergency procedures and feeling comfortable with assisting people in various emotional states. 911 Operator example resumes should mention a high school diploma and emergency training certification.

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1

Police Dispatcher/911 Operator

Received and prioritized calls and complaints from the public regarding crimes, fires and emergencies and questioned the caller to determine nature of the call

  • Entered information into CAD to conclude appropriate responder.
  • Organized, processed and disseminated information on a two-way radio
  • Performed computer record searches, warrant searches and provided information to other agencies and field officers
  • Prepared Criminal History packets on various detainees.
  • Maintained logs of calls made and received.
Candidate Info
6
years in
workforce
1
year
at this job
AS
Paralegal Studies
2

Dispatcher / 911 Operator

Answered emergency and non-emergency calls for service and determined adequate coding for incident.

  • Coordinated response personnel for seven police agencies, nine municipal and volunteer fire departments and one independent ambulance service to ensure adequate public and personnel safety.
  • Provided pre-arrival medical instructions to emergency callers to mitigate the effects of adverse physical conditions.
  • Trained new employees for all positions and provided feedback to improve training procedures.
  • Performed emergency weather notifications via television and radio.
Candidate Info
4
years in
workforce
4
years
at this job
BS
Economic Crime Investigation - Financial Investigation
Criminal Justice
3

Dispatch/911 Operator

Received incoming telephone or alarm system calls regarding emergency and non-emergency services.

  • Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Recorded details of calls, dispatches, and messages.
  • Entered, updated, and retrieved information from computerized data systems.
  • Maintained files of information relating to calls.
Candidate Info
8
years in
workforce
1
year
at this job
HS
High School Diploma
Elementary Education
4

Police Dispatcher/911 Operator

Interacted with the public on a daily basis in emergency and non-emergency situations.

  • Acquired the ability to handle high-stress incidents and make immediate decisions when necessary.
  • Learned how to work as a team member with other operators, .dispatchers, and officers.
  • Strengthened communication skills.
Candidate Info
5
years in
workforce
5
years
at this job
BS
Biology / Chemistry
MS
Biotechnology And Medical Device
5

Police Communications Technician/ 911 Operator

Handled heavy/ demanding/busy phone calls from general public

  • Provided rapid emergency police, fire and ambulance service
  • Exercised courtesy, sympathy, understanding, dignity towards each callers' request.
  • Selected incidents and units for assignment
  • Transmitted emergency information, and handled interim messages and notifications
  • Entered final disposition as units reported completed jobs
  • Maintained full control over field units and radio frequency.
Candidate Info
18
years in
workforce
8
years
at this job
HS
High School Diploma
BS
Criminal Justice
6

Police Dispatcher/911 Operator

Prioritized, managed and dispatched emergency and non-emergency calls for service while retrieving critical information from officers and the public.

  • Answered multiple telephone lines with the ability to provide precise, sometimes life threatening, information in a timely, professional manner.
  • Communicated with several law-enforcement and public agencies.
  • Accountable for location and status of up to thirty or more officers during a shift.
Candidate Info
11
years in
workforce
4
years
at this job
7

Switchboard & 911 Operator

Operated the answering service.

  • Operated and maintained the switchboard service.
  • Answered and coordinated all 911 emergency calls
  • Communicated all emergency calls with doctors on duty.
  • Implemented and followed all hospital emergency procedures and all safety and SOP's (Standard Operating Procedures).
Candidate Info
10
years in
workforce
2
years
at this job
8

Communications Dispatcher/emergency 911 Operator

  • Answered multiple telephone lines for emergency and non emergency calls for police and fire services for seven communities, and dispatched out appropriate responses.
  • Entered information into Computer Aided Dispatch and monitored 23 police and fire radio frequencies.
  • Obtained National Crime Information Center (NCIC) certification to legally perform criminal history, driving record, and background checks for criminal justice information.
Candidate Info
24
years in
workforce
7
years
at this job
Accounting, Income Taxes And Business Finance
9

Police Communication Technician - 911 Operator/ Radio Dispatcher

  • Promptly answered 911 emergency calls in both English and Spanish
  • Assigned police officers to various emergency incidents and made
  • Communicated with other agencies concerning involvement in emergency situations.
Candidate Info
9
years in
workforce
2
years
at this job
AS
Paralegal Studies
Nursing
10

Police Communications Technician (911 Operator/dispatcher)

  • Supervised floor coordinators.
  • Evaluated employee performance to recommend retention or termination.
  • Trained newly promoted supervisors
  • Interviewed prospective 911 operators
  • Received call for emergency assistance from the public as a 911 operator.
  • Dispatched Police Officers to emergency incidents.
Candidate Info
9
years in
workforce
9
years
at this job
HS
High School Diploma

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