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Chief Operating Officer Resume Samples
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6-10 years of experience
A major youth character development organization with assets of $7M and an operating budget of $1.6M. Reported to the CEO and managed a staff of 4 field district executives. Directed agency fundraising revenue generation, day-to-day program business operations, community outreach membership recruitment, and human resources in 31 Western suburbs of the greater Chicagoland area. Generated fundraising revenue of $1M annually.
- Increased membership by 4%, serving 7,000 youth and 2,000 adult volunteers in 225 community based programs.
- Implemented customer service improvement solutions, resulting in a 7% increase in participant retention from 66% to 73%.
- Created a unique year-round adopt-a-school recruitment program which grew Cub Scout market share from 10% to 13%.
- Directed the Annual Giving Fundraising Campaign. Total annual dollars raised grew from $298,235 to $336,895, a 13% increase.
- Served as the product sale fundraising campaign manager and directed 110 volunteer chairpersons. Increased fundraising donations by 38%, from $499,620 to $692,730.
- Led the council’s marketing and public relations initiatives. Developed the fundraising marketing video and script, program guidebook, annual report, and electronic newsletter.
- Mentored and advised various Board Members which included the Vice President of Membership, Vice President of Development, Vice President of Operations, and Vice President of Commissioner Customer Service.
6-10 years of experience
Provide strategic oversight of operational and financial functions for this national law firm specializing in debt settlement and bankruptcy, including the establishment of annual and quarterly planning processes, profit and operations reporting, and Human Resources functions.
- Lead renegotiation activities of major vendor service contacts.
- Credited with successful development of staffing, recruiting, space, and workflow models as a troubled economy expanded clientele from 20,000 in 2009 to 50,000 in 2010, and strategic management of the contraction of business as the economy improved and client base reduced back to 20,000.
- Recognized for the implementation of technology and service strategies to support increased workflow reducing headcount/client ratio by 50% while maintaining service levels.
- Managed client data migration to a new platform.
0-5 years of experience
Promoted to hold full P&L accountability for $12M and was responsible for full operational control as well as regional sales representatives. Managed 12 direct reports and 180 full time employees.
- 2010 Financial result. Developed and implemented new cost analysis/production tracking tool, resulting in division going from ($700K) EBITDA in 2009 to $500K EBITDA in 2010 on identical year over year revenue. Received financial award from BOD for $1.2M turnaround.
- New business opportunity developed in late 2011. A new line of business was acquired, which would require new, high speed equipment in order to achieve the financial result as well as meet customer expectations of deliverables.
- Additional new business opportunity developed in 2012 required extensive capital investment and planning. Sourced / secured appropriate equipment, space and capital to produce new volume as well as develop and institute implementation plan for on loading new business.
- Reduced operating costs.
- Researched and negotiated new rates for temp services.
- Negotiated contracts, controlling costs.
- Researched / negotiated for energy saving equipment, saving thousands of dollars.
0-5 years of experience
Recruited by CEO/Founder and charged with building infrastructure to help this $10MM annual revenue non-public school reposition itself in a competitive market. Led and directed all Operations, Strategic Planning, Business Development and Conflict Management with 100+ employees and a network of 50+ providers. Established and maintained operating standards, regulatory compliance and total quality management while maintaining a current level of knowledge industry-related trends and compliance standards to ensure a cohesive structure within the school and organization.
- Orchestrated the development of Mission Statement & Corporate Values, as well as detailed action plan.
- Refined organizational structure to consolidate, streamline and delineate necessary functions. Achieved fill-in rate of 90% for all leadership roles.
- Built high performance organization and teams by revamping HR structure and aligning decision making with strategic goals, resulting in happy, hardworking employees emotionally vested in success of the organization.
- Oversaw all master contract renewals and ensured contractual obligations were being met by all contracting parties.
- Ran successful day to day operations of this complicated multi-disciplinary organization.
0-5 years of experience
Oversaw 500% growth in number of registered representatives over prior 8-year period, while still maintaining excellent oversight of securities transactions
- Approved hiring of new registered representatives and incoming Senior Managers for the entire firm
- Developed program and trained staff of Fifteen Series 24 supervisors in securities approval and compliance procedures for Branch Managers
- Reorganized both physical and organizational structure of firm to increase efficiency and drive productivity to new levels
- Coordinated all senior staff members for both Broker-Dealer and Advisory divisions
0-5 years of experience
Planned and implemented specialty club events, major golf tournaments, and private functions – including a 3-day interclub swim meet serving over 1000 participants and guests
- Complete accountability for all operations of a prestigious five million dollar per year Golf and Country Club
- Created and facilitated intensive training programs
- Established departmental standard operating procedures and purchasing specifications
- Purchased, installed, programmed, and trained all staff on a touch screen point-of-sale system
- Coordinated with committees, membership, and staff striving to ensure complete member satisfaction
0-5 years of experience
Managed the development of a start-up waste tire pyrolysis business including technology deployment, engineering integration, business establishment, and construction developments
- Managed the core technology reengineering and rebuild projects of the pyrolysis and oil handling
- Recovered carbon black, pyrolysis oil and syngas from waste tires within the targeted
- Spearheaded an engineering analysis and technology retrofit project intended to enable industrial- scale operations (targeting ~85% production capacity)
- Developed business operations and management tracking systems, budgeting, P/L, sensitivity
- Implemented the company’s growth strategy by establishing strategic partnerships and identifying
6-10 years of experience
Company co-founder and head of operations and compliance departments for a Registered Investment Advisory firm managing over $300 million in client assets.
- Directed company strategy and operations as part of the Executive Committee.
- Oversaw two mergers & acquisitions, one involving private equity and one by a large public financial company.
- Regular interaction with C-level executives throughout the merger & acquisition process.
- Negotiated and drafted contracts with business partners, clients, and vendors.
- Served as the company’s spokesperson with local and national media.
0-5 years of experience
Provided the leadership, management and vision that was necessary to ensure that the company had the proper operational
controls, administrative procedures, reporting procedures and people systems in place to effectively grow the company and to ensure financial strength and operating efficiency.
- Oversaw Chart Prophet’s day-to-day operations.
- Ensured that the company was compliant with industry rules and regulatory matters.
- Drafted the company’s Limited Partnership Agreement, Private Placement Memorandum, Subscription Document,
- Directly oversaw all matters in relation to investors and client accounts, from the intake process to the administration of
- Assembled and oversaw 5-10 person sales team.
- Maintained company bank accounts and trading accounts.
0-5 years of experience
- Saved the company thousands of dollars by cutting unnecessary expenses
- Managed the Sales, Marketing, HR, IT, and supported other departments
- Hired, trained, and evaluated employees
- Implemented new policies/processes to strengthen and streamlined operations
- Developed and maintained websites, which accounted for 1/3 of the company’s sales
- Lead special projects at the request of the CEO
Business Operations Cover Letter Examples
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[Chief Operating Officer]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
