Salesforce Consultant Resume Samples

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Salesforce Consultants help companies develop better business solutions by using the tools provided by the Salesforce platform. Common duties listed on a resume example for Salesforce Consultant include consulting with clients, assessing their business, coming up with solutions, providing technical assistance to end users, migrating databases, and training employees. The ideal candidate should showcase in his or her resume Salesforce expertise, analytical thinking, communication and interpersonal skills, customer focus, networking, and computer proficiency. Most eligible candidates hold a degree in information technology or computer science.

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1

Salesforce Consultant

  • Identified and executed efficient processes for companies owned by acquaintances
  • Assisted in writing/delivering lectures for Dreamforce 2014
  • Active participant in the Force.com Success forums with 100% positive reviews
  • Produced and delivered a number of training tools (video, apps, dashboards) to facilitate quick and easy user
  • Key contributor to defining SLA terms and pricing for Outbox Systems' products
  • Pioneered technique for lead conversion tracking
Candidate Info
8
years in
workforce
4
years
at this job
2

Salesforce Consultant

Conducted Design workshops with various stakeholders from business and sales teams for gathering requirements.

  • Worked closely with various tracks to ensure consistency of requirements and setting right expectations for the design.
  • Prepared High Level design and technical design documents.
  • Developed Proof of Concepts and design prototypes for requirement and design validation with the stakeholders.
  • Worked on fitment analysis for categorization of all requirements according to complexity and implementation feasibility in Salesforce platform.
  • Worked on gap analysis of requirements with upstream and downstream teams to ensure accuracy in designs.
  • Conducted breakout sessions with other teams to resolve design conflicts and address concerns.
  • Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities.
  • Development of various functionalities using point and click capabilities and Force.com features.
  • Implemented security and sharing rules at object, field, and record level and created roles for Support agents and managers. Created various profiles and configured permissions for the business users according to the organizational hierarchy.
Candidate Info
5
years in
workforce
7
months
at this job
3

Salesforce Consultant

Data analysis, management, and migration.

  • Establish, Maintain & enhance security, using profiles and role hierarchy.
  • Design, document, build, test and deploy enhancements to Salesforce instance
  • Project management: Planned and outlined project requirements, and resources. Maintained budget and deadlines.
  • Managed project deployments and rollouts using agile and waterfall methodologies.
  • Create and manage workflows, complex formulas, basic triggers and flows.
  • Designed and implemented custom Visualforce pages and apex classes.
Candidate Info
3
years in
workforce
9
months
at this job
AS
Associate of Science
4

Salesforce Consultant

  • Gathered requirements and prepared requirement documents and technical design documents to meet the business rules.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Created Validation Rules, workflow rules, time triggered tasks, email alerts, filed updates to implement business logic.
Candidate Info
2
years in
workforce
2
years
at this job
MS
Management Information Systems
Information Science & Engineering
5

Salesforce Consultant

  • Served as the Communications Lead on an Accenture-led implementation of Salesforce Service Could and Sales Cloud at the United States Postal Service
  • Led a team of 6 Analysts who managed the change agent network, conducted focus groups, diagnosed change readiness, and communicated to end users about the implementation
  • Created and managed a project plan with 500+ rows of tasks, milestones and deliverables. Communicated progress as part of a large implementation project. Led all communication to both the Sales and Service organizations as part of the change management team.
  • Facilitate a week of Service Cloud training as part of an elaborate train-the-trainer initiative. At the end of the implementation, the Change Management team transitioned into one unified training team focused on end user readiness.
Candidate Info
14
years in
workforce
5
months
at this job
BA
International Studies
MA
Master of Arts
6

Salesforce Consultant

Create and administer training programs for companies based on their specific Salesforce Customizations from Contact Manger to Enterprise Editions

  • Setup and configure custom fields, objects, reports, and dashboards to help companies optimize their use of time and data, with initial and reimplementation of Salesforce
  • Review business processes with companies to implement best practices from marketing through customer retention
  • Work with developers and install applications to create the most simplistic and automated process possible to save on cost per customer
  • Connect salesforce.com to company websites for increased automation
  • Develop workflow rules, approvals, and validation rules to keep data clean
  • Clean data with pre-implementation and within Salesforce with preventative measures to assist clients with data quality moving forward with Salesforce
  • 24/7 one on one customer support
Candidate Info
14
years in
workforce
7
years
at this job
BA
Hebrew Studies
7

Student Salesforce Consultant

  • Managed overhaul of sales database from Filemaker and Microsoft Excel to Saleforce CRM
  • Educated full time staff on how to implement Salesforce CRM into their respective positions
  • Developed successful marketing campaign to identify and contact entrepreneurial Haas alumni
  • Researched and implemented Social Media marketing and analytics strategies
Candidate Info
2
years in
workforce
7
months
at this job
BA
American Studies
8

Salesforce Consultant

Interacting with Executive Management Team to customize SFDC merged with Property Base for unique needs of Real Estate company.

  • Creating custom objects and fields- using Force.com developer toolkit as well as App Exchange to develop custom business logic.
  • Defining and creating custom reports- using function analysis to determine which fields are necessary for various level reporting- assisting managers better utilize SFDC as a sales and efficiency tool.
  • Defining and creating custom workflow to replicate multiple scenarios of various real estate deals
  • Defining and creating custom action plans to implement based on the multiple scenarios of various real estate deals
Candidate Info
8
years in
workforce
2
months
at this job
9

Salesforce Consultant (sales and Service Cloud Implementation)

Performed an architectural audit on the custom application; identified and prioritized risks and problems related to performance, stability and security.

  • Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and VisualForce, which support most critical processes and workflows at Hilton.
  • Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
  • Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
  • Designed and implemented a team development methodology that allows teams in the USA and India to independently work on features. This resulted in higher development productivity and lower number of regression issues.
  • Continuous Integration with automated continuous unit test runs and automated deployments to QA, UAT and Production.
  • Created data migration strategies and solutions (based on Apex Data Loader scripts) for the automated migration of complex datasets from one org to another; while maintaining referential integrity between different tables.
  • Improved and extended the functionality of the existing custom application; designed and built multiple client facing custom modules with Apex and VisualForce.
  • Designed and implemented critical business processes, workflows and tool on the Salesforce platform.
  • Implemented and managed SCRUM based agile software development; managed a team of 15 professionals on a day by day basis. Chaired the weekly management meeting and played a crucial role in initiating and managing business improvement initiatives.
Candidate Info
12
years in
workforce
2
years
at this job
10

Sr. Salesforce Consultant

Working for Opportunity to Quote Team on Specialist Forecasting.

  • Designed Customized Forecasting system for the internal sales team at [company name]
  • Designed Workflow rules, VisualForce pages and using Apex Code created triggers and classes.
  • Created Batch Scheduler to be scheduled at specific time and also run the process on demand to meet the business requirement.
  • Created Sharing rules and Permissionsets for user groups to share the records.
  • Handled Security related Issues XSS and XSRF as needed to meet salesforce security standards.
Candidate Info
16
years in
workforce
6
months
at this job
BS
Computer Science

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