Bank Operations Manager Resume Samples

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Bank Operations Managers work with loan officers and bank tellers to assist customers of the bank on a daily basis with such needs as loan applications and cash flow. Example resumes of Bank Operations Managers highlight skills like approving customers' online banking applications, assisting customers with troubleshooting of the bank's website, and answering incoming phone calls to provide excellent customer service. Typically, those applying for a Bank Operations Manager position should have a bachelor's degree in a related field, like finance, accounting, or business administration, along with five years of prior experience.

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1

Bank Operations Manager II

Responsible for daily operations of a group providing services to 65 client institutions and a $9.5 M P&L and budget. Led a team of professionals responsible for accurate and timely delivery of products, quality assurance, product development, and client satisfaction. Tasked with improving service and reducing expenses. Other responsibilities include audit, business resumption planning, evaluating emerging technologies, contract review and negotiations, human resources, salary administration, employee development and recognition programs, and defining the strategic direction of the business unit.

  • Significantly reduced group budget by over $852K, or 8.9%, in 2009. Forecasted goal was $9.5M and actual costs totaled $8.7M
  • Achieved expense reductions of $600K annually through the successful renegotiation of a service
  • Successfully converted 100% of First Express Retail Lockbox to x9.37, thus eliminating the need for paper capture
  • Consolidated multiple operations sites in one central location for increased efficiency and quality
  • Sourced, cultivated, and created key business relationships with internal business partners thru
  • Reengineered workflow, critical task and operating procedures for risk assessments and quality
Candidate Info
11
years in
workforce
6
years
at this job
2

Bank Operations Manager II, Ideal Lockbox

Managed the extraction of 10,000 consumer payments and same-day processing for 90 corporate customers.

  • Verified daily deposits to client's business accounts in excess $2 million.
  • Ensured timely delivery of customized reports and transmissions to business clients.
  • Oversaw the daily functions of three shifts by leading group leaders and workflow coordinators to guide their personnel to meet production standards of 2,800 items per day and quality ratio of 99.90% or better.
  • Assisted with the implementation of an Image software system. Conducted user and quality testing.
  • Performed Disaster Recovery testing, ensured equipment and software worked properly at recover site.
Candidate Info
8
years in
workforce
3
years
at this job
AS
Marketing
3

Bank Operations Manager

Responsible for gateway operations in JFK pertaining to the pick-up and delivery operation of documents for financial institutions in NYC, NJ and Philadelphia.

  • Reduced seven FTEs through improving sort processes and route restructuring in Manhattan for an annualized savings of $240k.
  • Traveled to hubs in Brussels, London and Frankfurt to improve routing and sorting of shipments destined for the United States.
  • Improved service levels from 88% to 98% within two years.
  • Recognized as Manager of the Year for the Northeast Region in 1986.
Candidate Info
2
years in
workforce
2
years
at this job
Project Management
4

Bank Operations Manager

Supervised staff of twenty one bank personnel

  • Provided training for new and existing bank personnel
  • Provided details for overdrafts, maintained cash limits for branch and monitored security equipment, and completed monthly branch audits.
  • Responsible for improvement of error rate from 12% to less than 1%
  • Advised upper management of employee development, performance and recruitment
  • Treasurer/Bookkeeper (January 2002 - Present)
Candidate Info
6
years in
workforce
6
years
at this job
Completed Principles Of Banking, Supervisory Training, Consumer Lending And Accounting
5

AVP, Bank Operations Manager, Bank Operations

Selected to lead the PNC Exceptions Backlog Project Team. Promoted year to year Eastern Region Research & Adjustments/Customer Service Manager, Regional Manager of Incoming/Outgoing Returns and Statement Rendering/Check Files. Led staff of 150 with budgetary accountability, $3M.

  • Successfully managed and centralized PNC Incoming Returns. Participated in project to select image processing vendor for system, unit testing and implementation that resulted in improved processes and customer service. Saved $160K net. Developed Check safekeeping procedures to manage paper risk/compliance.
  • Exceptionally managed functional Regional Adjustments and implemented process improvements, realized during Backlog initiative. Reduced outstanding exceptions by 50% over 1 year via key performance indicators, management aging reports, scorecards, training and quality manuals and programs. Revised customer service workflow that produced same day customer crediting.
  • Served as SME in developing a vendor system, Adjustment Express (AE). Led to leading industry image base workflow adjustment system. Effectively implemented AE to manage and control exposure due to outstanding exceptions. Significantly reduced (20%) staff from 40-32 by managing teams investigative actions and progressive case reviews, which increased productivity and closed customer exceptions.
  • Assigned to manage PNC Backlog project initiative, successfully collecting $100M in Aged Adjustment Bank Exceptions. Coordinated with Legal, Treasury, and Customer Fulfillment to manage high profile customer resolution and satisfaction. Ensured compliance with operational practices.
Candidate Info
13
years in
workforce
10
years
at this job
BS
Business Administration
MBA
Business Management
6

Retail Bank Operations Manager

Provided daily service made recommendations to existing clients on investment, deposit accounts, and Home Loan Refinance Options

  • Met and discussed with upper management on how the Bank could increase Business deposit accounts
  • Gather and analyzed client information to determine the best rate of return on investment & other deposit accounts
  • Resolved escalated customer's issues by communicating and working closely with internal business partners
  • Named & Recognized with the Texas/ New Mexico Top Producer award - 2 years consecutive
Candidate Info
1
year in
workforce
1
year
at this job
BA
Business Administration
MBA
Business Administration
7

Retail Bank Operations Manager

Provided daily service made recommendations to existing clients on investment, deposit accounts, and Home Loan Refinance Options

  • Met and discussed with upper management on how the Bank could increase Business deposit accounts
  • Gather and analyzed client information to determine the best rate of return on investment & other deposit accounts
  • Resolved escalated customer's issues by communicating and working closely with internal business partners
  • Named & Recognized with the Texas/ New Mexico Top Producer award - 2 years consecutive
Candidate Info
1
year in
workforce
1
year
at this job
BA
Business Administration
MA
Project Management
8

Bank Operations Manager

Successfully handled and approved daily branch reports.

  • Supervised four tellers, scheduled work hours, resolved conflicts, and determined salaries, achieved significant improvement in their productivity.
  • Was instrumental in completing monthly branch audits.
  • Inspected branch office installations and facilities to ensure that company service and operating standards were followed.
  • Successfully handled applying and removing fees on client accounts.
Candidate Info
9
years in
workforce
2
years
at this job
HS
High School Diploma
9

Loan Servicing/bank Operations Manager

Supervised loan 4 loan servicing representatives, bank operations supervisor, head teller, and 6 tellers in their daily operations.

  • Completed monthly reports for Board of Directors.
  • Monitored Federal and State banking regulations.
  • Interviewed and hired new employees; trained new and existing employees.
Candidate Info
2
years in
workforce
2
years
at this job
AS
Business
10

Bank Operations Manager

  • Directly supervised and coordinated the activities of the team consisting of over 24 employees
  • Responsible for hiring, training, promotions, transfers, and terminations
  • Analyzed employee work history and submitted performance appraisals
  • Used training, counseling, and motivational techniques to improve group production
Candidate Info
6
months in
workforce
6
months
at this job
Communications

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