Switchboard Operator Cover Letter
Switchboard Operators are in charge for answering phone calls using a computerized switchboard system. Essential job duties seen on a Switchboard Operator resume are taking and passing on messages, handling administration work, updating records, directing calls to the party requested by callers, collecting information about the purpose of the call, and asking follow-up questions. A typical situation where a Switchboard Operator is being used is when a client requires specific information and it is necessary for the company to route the call to a certain department.
A cover letter sample for Switchboard Operator should focus on the following skills and qualifications:
- Telephone etiquette
- Patience and diplomacy
- Organizational skills
- Good listening and communication skills
- Computer competences
- Attention to details
- Time management
Similar skills and abilities can be seen on the Switchboard Operator example cover letter provided below.
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Dear Mr. Garcia:
Upon learning of your opening for a Switchboard Operator, I hastened to submit my resume for your review. As a highly organized and customer-service-oriented professional with comprehensive reception and general administrative support experience, along with exceptional interpersonal and time management abilities, I am prepared to significantly contribute to Primera Health’s objectives in this position.
My background includes courteously yet quickly answering and routing a high volume of phone calls for busy medical offices. Adept at answering caller inquiries and directing them to the appropriate provider’s office, I possess additional skills in updating records, operating pager systems, and tracking daily staff schedules while maximizing efficiency and productivity. With a firm commitment to providing outstanding customer service, I excel at prioritizing tasks, demonstrating superior telephone etiquette, and complying with confidentiality regulations and service standards.
Highlights of my experience include…
- Delivering live operator assistance for fast-paced hospitals, physician offices, and off-site medical facilities, processing all communications through multi-line, unlimited extension switchboards and answering and directing up to 225 calls each workday.
- Managing operation of overhead/beeper paging system to maximize patients’ ability to reach their providers in urgent and/or off-hours situations.
- Coordinating, updating, and executing proper hospital emergency procedures.
- Ensuring prompt attention to callers and providing consistently outstanding customer service.
- Demonstrating a solid commitment to providing excellent support within high-pressure environments to facilitate achievement of organizational success.
- Excelling at balancing multiple tasks while providing top-level organization and communication skills.
My skills in switchboard operation within busy healthcare facilities position me to excel in this role, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be appreciated. Thank you for your consideration, and I look forward to speaking with you soon.
Irene R. Porter