Service Crew Job Description
Service crew members prepare and serve food, process customer payments, and provide customer service. Restaurants primarily hire service crew members to work full- and part-time hours during all shifts, including nights, weekends, and holidays. Service crew members work in a team-oriented environment with other service crew staff members, and typically report to the shift manager, assistant manager, and manager. Service crew members work within the restaurant itself, and do not travel outside the property to perform their regular work duties.
Service Crew Duties and Responsibilities
Service crew members perform daily duties that change depending on the number of customers they serve and the number of other staff members present to assist with work tasks. However, there are several core responsibilities associated with this job that are universally the same in all restaurants and service-based environments.
Service crew members process cash, check, and credit card payments using cash registers and digital systems.
Interact with Customers
Service crew members respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed.
Use Selling Techniques
Service crew members use various selling techniques to suggest additional purchases and upsell to customers.
Service crew members keep work areas, such as food preparation areas, and customer areas clean and organized.
Service crew members stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.
Service crew members greet customers who enter the business and answer phone calls from customers.
Fill Food Orders
Service crew members assist with food prep and cooking to fill customer orders.
Service crew members serve food to customers.
Service Crew Skills and Qualifications
Service crew members are customer service oriented. They have great communication skills, are able to work well with others, and are able to juggle multiple tasks at once. Employers seek out service crew members who have the following skills:
- Customer service – service crew members work in service-based businesses, so employers seek professionals with strong customer service skills to fill this role.
- Sales – because service crew members interact with customers and take orders, employers look for professionals with excellent sales skills for this job.
- Communication – service crew members frequently interact with customers and other crew members, which requires excellent verbal communication skills.
- Math skills – service crew members process payments for customers, which requires basic mathematical skills.
- Computer skills – because many register systems and payment programs are digital, service crew members use basic computer skills to process customer payments.
- Physical ability – service crew members spend hours walking and standing, and must lift heavy stock items, which requires physical ability.
Service Crew Education and Training
Most employers have very few educational and training requirements for service crew members. Because this is an entry-level position, most service crew members are only required to be at least 16 years of age to obtain this job. Some employers do require service crew members to have a high school diploma or GED, but this is not common.
Because this is an entry-level job, paid training is provided to service crew members. This training period varies by employer based on company standards, but generally lasts no longer than one to two weeks. New service crew members are typically trained by senior staff members and members of the management team.
Service Crew Salary and Outlook
There were more than 5 million jobs for food and beverage serving and related workers in 2016, according to information provided by the Bureau of Labor Statistics. These jobs are projected to increase by 14 percent through 2026, a faster-than-average growth rate. In 2017, food and beverage serving and related workers earned a median income of about $10 per hour and $20,410 annually. Service crew members are food and beverage serving workers, and both job titles are associated with providing customer service, performing food preparation, and cleaning restaurant and dining areas.
Most full-time service crew members are provided with basic benefits packages by employers that include major medical insurance. Additional insurance benefits, such as dental and vision coverage, are provided rarely. Part-time service crew members are less likely to receive healthcare benefits from employers. A majority of employers do offer free or discounted food to service crew members, along with some paid time off. Rarely, restaurants offer tuition assistance programs to full- and part-time service crew members.
Use these resources to find job openings and learn essential skills and strategies for service crew members:
Restaurant Workers Association – visit this website to search for restaurant jobs, read industry news, and find various discounts and deals on health and wellness programs.
Math Principles for Food Service Occupations – learn the essential math skills service crew members need with this in-depth book that provides tips for performing the math that restaurants workers need to know to be more efficient and effective when processing customer orders.
National Restaurant Association – read news updates and research information, find upcoming professional events, search for restaurant jobs, and learn more about restaurant management at this website for service crew members and all restaurant workers.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations – get tips for calming down the most volatile customer situations with the techniques provided in this book that offers actual examples and useful strategies for delivering great customer service to even the most dissatisfied customers.
National Customer Service Association – explore member benefits for service crew members and other customer service professionals at this website.
Selling 101: What Every Successful Sales Professional Needs to Know – this book is written in a concise, simple way to provide quick, practical tips for using great selling techniques to sway customers.
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