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Reservationist Resume Samples
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Candidate Info
years in workforce
years at this job
Liberal Arts
Travel Planner/lead Agent/reservationist
Responsible for providing professional customer service in a call center setting to honor MTA's Access-a-ride voucher service; fulfilled and scheduled transportation requests from clients, clarifying trip destination and time; updated account information and maintained accurate call log.
- Served as point of contact for escalated calls from reservationists regarding complex customer issues; clarified issues, identified root cause, researched problem and implemented solutions.
- Leveraged opportunities to upgrade customer accounts by up-selling/cross-selling additional services or incentive programs.
- Assisted supervisors with floor management of reservationists pertaining to breaks, assignments, etc.
- Trained and coached new hires on reservation duties, travel protocols, and regulations.
Candidate Info
years in workforce
years at this job
High School Diploma
Accounting
Healthcare Administration
Customer Service/reservationist
Managed and responded to all correspondence and inquiries from customers and vendors
- Responsible for daily shift reports and posted receipts to the appropriate general ledger
- Communicated with customers in making reservations and payments of their stay in person and via telephone
- Provided and elevated customer experience to generate loyal clientele
- Monitored payments due from clients and promptly contracted clients with their past due payments
Candidate Info
years in workforce
years at this job
High School Diploma
Reservationist/transit Control Officer
Confirmed customer travel plans with transportation reservations in order to prevent no shows.
- Answered inquiries regarding such as schedules, estimated time of arrival, and pick up locations.
- Prioritized trips based on medical necessity.
- Adjusted drivers' routes based on delays or changes in customer medical appointments.
- Assigned new return trips and adjusted customer schedules due to changes in treatment time requirements.
- Used GPS and ADEPT system to track transportation vans in the field and obtain needed location and time estimate information.
- Entered details of trips in computerized log system.
Candidate Info
years in workforce
years at this job
Biology
Molecular Biology
Sales Network
Paratransit Dispatcher/reservationist
Provide on-time performance through two-way radio dispatching and specialized computer software to over 77 tours at once
- Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity
- Comply with transportation contractual agreements for Medicaid and DMH clients and numerous other private contracts
- Efficiently and courteously schedule trips for customers in Call Center
- Promoted to Paratransit Dispatcher in 3 months
Candidate Info
years in workforce
years at this job
Sales And Business Marketing
Concierge/reservationist/server
Met and greeted customers, staff and vendors at fine dining establishment
- Answered, screened and managed telephone calls
- Scheduled reservations and managed cancellations; provided customer service following through to client satisfaction
- Assisted manager with staff scheduling
- Liaised with vendors for inventory shipments; placed orders and verified shipments
- Utilized effective teamwork skills
- Maintained a professional, responsible work environment
- Assisted web developers in compiling marketing information
Candidate Info
years in workforce
years at this job
Business Education
Conference Room Reservationist/receptionist
Responsible for reserving and coordinating conference room reservations in the (28 rooms) conference center utilizing the "Hospitality Suite" reservations program.
- Fast paced phone activity reserving conference rooms.
- I've hosted large seminars and meetings when required.
- Interacted, directed and serviced client needs.
- Responsible for ordering food and beverages for the scheduled meetings.
- Responsible for overseeing waiter services for prompt clean-up and set-up.
- Arranged hotel and car services for clients.
Candidate Info
years in workforce
years at this job
International Politics
International Politics
Head Hostess Reservationist
Accepted and directed phone calls, made reservations for guests.
- Greeted guests, and seated according to server rotation.
- Conducted training for new Host Staff.
- Assisted in creation of Front of House schedule, and arranged the schedule for Host Staff.
- Administrative Assistant for upper management.
Candidate Info
years in workforce
years at this job
Kinesiology
Reservationist
Provided professional customer service at the highest caliber for a family owned tourist industry company.
- Performed complex tracking, credit transactions and filing
- Maintained accounts receivable
- Collected and tracked all company coupons
- Made and maintained reservations for inbound customers
- Proficient in counterpoint and outbound
Candidate Info
years in workforce
years at this job
Ma
High School Diploma
Certified Nurse Assistant
Reservationist
- Answered telephones, received/provided information, directed calls, and received messages
- Made and confirmed reservations for transportation to and from destinations
- Conferred with customers to determine their service requirements
- Verified customer information to ensure that information, requirements, and date/time are accurate
- Scheduled drivers for transporting clients
Candidate Info
years in workforce
years at this job
Political Science
Reservationist/maintenance
Managed staff and assisted motel owner in daily operations.
- Introduced a new digital reservation system that has been successful utilized by staff and customers.
- Interacted with customers to insure return business and enjoyment throughout stay.
- Organized front desk check in/check outs and office bills and staff schedule.
- Maintained motel website
Candidate Info
years in workforce
years at this job
Counterterrorism And Terrorism Studies
Business
Reservationist Specialist
Performed all customer service and clerical duties as assigned
- Answered phones connecting customers to the right department in a timely manner
- Handled on average of 400,000 calls a year
- Worked Microsoft office to complete any given task
- Able to analyzed and troubleshoot problems quick and effectively
Candidate Info
years in workforce
months at this job
High School Diploma
Hostess/ Reservationist
Greeted guests as they arrive and offer assistance
- Processed reservations over the telephone and in person
- Provided information to guests regarding rental space and catering services
- Maintain and managed work area
- Liaison to the catering department to ensure proper filling of reservations, orders, and requests
- Confirmed all reservations at the beginning of shift
- Resolve guests issues as and when required
Candidate Info
years in workforce
years at this job
Anthropology, Archaeology
Anatomy And Pathology
Reservationist
Process reservations for select VIP clients, per the reservation department manager.
- Handle a high-volume of calls on a daily basis, with accuracy and expediency of utmost importance.
- Often commended for outstanding attention-to-detail, professionalism, and courtesy by coworkers, management, and clients.
- Possess the ability to work independently with required tasks as well as coordinate with others within and outside of the department.
- Communicate with affiliates nationwide and internationally through verbal and written communication in order to schedule transportation for clients outside of the company's normal service radius.
Candidate Info
years in workforce
years at this job
Marketing
RESERVATIONIST - CH ICAGO
Create, modify, and send out custom reservations regarding fully escorted vacation packages.
- Responsible for handling incoming calls to the reservations department in a professional, efficient, and friendly manner.
- Responsible for keeping accurate records of all payment transactions.
- Operate reservations system by entering and accessing data in order to provide callers with accurate tour information.
- Answer and route incoming calls on a multi-line telephone system when covering reception desk.
Candidate Info
years in workforce
years at this job
Clinical Skills & Certifications
Lead Reservationist
Responsible for making reservations for overnight cabin rentals
- Answered online reservations/utilizing a chat system for any questions
- Balanced all paperwork at closing which included: Counting the cash register, Balancing money in and out, and making sure it was correct
- Handled guest calls and needs which included: Dispatching maintenance personnel to handle situations to help with directions, and cleaning the cabins
- Often stepped in to help with other positions (Would clean cabins if needed)
Candidate Info
years in workforce
year at this job
Associate of Arts
Cruise Line Reservationist
Promoted and sold cruise vacation packages to a portfolio of guests
- Identified documents required for travel
- Explained requirements for obtaining passport and visa
- Proactively assisted consumers with problems that might occur on a reservation and work across departments to provide seamless resolution
Candidate Info
years in workforce
months at this job
Medical
Front Desk Agent/reservationist
Interacted with Guests from all over the world in a positive manner.
- Scheduled Reservations, Handled multiple phone lines, kept a busy office area tidy and well organized.
- Helped with printing, emails, faxes and filing within the department.
- Proficient in Maestro and Integra Systems
Candidate Info
years in workforce
months at this job
Medical Assisting Program
Reconciler/reservationist
Collect all necessary trip information for the permissible time period including multiple reservations.
- Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
- Use Microsoft based software to do a combination of data entry and analyzing to schedule trips.
- Identify problem accounts escalated and recommend appropriate course of action to senior management.
- Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
- Communicate effectively with operations staff regarding scheduling or passenger issues.
Candidate Info
years in workforce
years at this job
Psychology
Hostess & Reservationist
Assist training of new hosts, servers, and reservationists in conduct, software, telephone etiquette, table placement, and duties
- Progression of status from "seater" to part-time supervisory role
- Work alongside management to optimize guest experiences and delegate tasks to host staff
- Schedule and confirm reservations in person and via telephone using OpenTable software
- Maintain the filing and distribution of special order forms
- Attention to reservation details and guest relations
- Maintain confidentiality when accepting credit cards for reservations and gift card sales
Candidate Info
years in workforce
years at this job
Computer Information Systems
Reservationist/billing Specialist/dispatcher
Responsible to respond to client request for ground transportation service by telephone and e-mail in an efficient time frame.
- Enter reservation information accurately using the LMS system.
- Answer customer questions in regards to schedule changes; availability of vehicles, and existing reservations.
- Timely and accurate invoicing of all assigned accounts.
- Compile daily bank deposits.
- Create and maintain specialized account invoicing spreadsheets.
- Utilize Microsoft Excel and Word daily.
Candidate Info
years in workforce
years at this job
Hospital And Nursing Home
Nursing
Psychology, Medical
Reservationist
Developed and maintained a strong personal relationship with guest
- Monitor and follow up with Navis/main lone voicemails, inquires and personal emails
- Utilized all functions of the two separate reservation software
- Maintained ELMS and compliance follow ups
- Provide area information as well as individual house information
Candidate Info
years in workforce
months at this job
Business Management
Criminal Justice/business Management
Receptionist/reservationist
- Responsible for clock-in & clock-out of all employees.
- Scheduled daycare & boarding reservations
- Filed payment transactions, receipts, records and all documents accordingly.
- Managed all e-mail addresses & social networks.
- Conducted interviews for future customers and their pets for daycare & overnight boarding enrollment.
Candidate Info
years in workforce
year at this job
Creative Writing And English
Reservationist
Making rental accommodations for guests, interpreting how to assist them in the most appropriate
fashion based off their personal situation and specifications.
- Recording and organizing all aspects of reservations, such as scheduled payments, rental
- Maintaining [company name]'s online presence through the use of social media and travel sites, as well as researching new strategies to better use these mediums.
- Developing and building property listings on our website by incorporating images, descriptions and lists of included amenities in order to best represent the rental to potential guests.
Candidate Info
years in workforce
year at this job
Human Services
Medical Assistant Program
Reservationist
Handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to hotel standards
- Communicate and work closely with the revenue and sales department concerning group bookings.
- Process advance deposit/balance sheet.
- Handle all special reservations, to include V.I.P. reservations, packages and discounts
- Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions.
Candidate Info
years in workforce
years at this job
Paratransit Reservationist
Accurately and timely scheduled trip requests in the windows-based paratransit computer system PASS.
- Processed telephone reservation requests and general inquiries.
- Utilized computerized digital maps to validate trip information.
- Interpreted trip itineraries to determine trip eligibility and fares
Candidate Info
years in workforce
years at this job
Computer Information Systems
Reservationist/billing Specialist/dispatcher
Responsible to respond to client request for ground transportation service by telephone and e-mail in an efficient time frame.
Enter reservation information accurately using the LMS system.
- Assign and dispatch chauffeurs to fulfill reservations and requests.
- Answer customer questions in regards to schedule changes, availability of vehicles, and existing reservations.
- Timely and accurate invoicing of all assigned accounts.
- Compile daily bank deposits.
- Create and maintain specialized account invoicing spreadsheets.
- Utilize Microsoft Excel and Word daily.
Candidate Info
years in workforce
years at this job
Marketing Reservationist
- Presented and sold company products and services to current and potential clients.
- Responded to customer inquiries.
- Operated heavy call volume
- Established and maintained current client and potential client relationships.
- Identified and resolved clients concerns.
- Processed orders, forms and applications.
- Data entry and maintenance of clients/potential clients’ data bases.
Candidate Info
years in workforce
years at this job
High School Diploma
Human Resources Business
Reservationist
Resolve any problems with itineraries, service, or accommodations.
- Book transportation using computer terminal or telephone.
- Compute and/or quote cost of travel and accommodations, using calculator or computer.
- Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Candidate Info
years in workforce
years at this job
Reservationist
Establish how the customer will pay for the accommodation
- Give information regarding accommodation details, fees and activities
- Prepare customer invoices and accept payment
- Answer inquiries regarding information such as schedules, accommodations, amenities of resort, procedures, and policies to the best of my knowledge
- Make and confirm reservations and accommodations using telephones, faxes, mail and computers
- Process third party reservations and make packages for various in house promotions and group functions
Candidate Info
years in workforce
years at this job
High School Diploma
Reservationist
Managed inbound calls and maintained superior customer support for call center
- Responded to customer inquiries and requests in scheduling client transportation
- Developed schedule to maximize client's rider experience and overall satisfaction
- Exercised strong interpersonal communication skills with customers and department
- Effectively and professionally dealt with conflict resolution to ensure retention
Candidate Info
years in workforce
years at this job
Business Development Center Reservationist
Help assist customers over the phone with scheduling an appointment to bring their vehicles into the Service Department.
- Handle returning outgoing mail and correcting the customers addresses in our system.
- Follow up on customers that just purchased a vehicle and see how their sales experience was and how they like the vehicle.
- Handle special order parts, call the customers when parts are in, schedule them in, and email dispatch and the Service Advisor information on when customer is scheduled.
- Handle "We Owes", which is when a customer buys a new vehicle and there is something wrong with it whether it is cosmetic or technical.
Candidate Info
years in workforce
year at this job
Applied Science
Weekend Dispatcher/ Reservationist
Schedule or dispatch service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Verify customers' credit, and establish how the customer will pay for the transportation accommodation.
- Make and confirm reservations.
- Confer with customers to determine their service requirements and travel preferences
- Quote rates for their traveling needs.
Candidate Info
years in workforce
months at this job
Medical / Billing Coding
High School Diploma
Rss/hotel Reservationist
Answer inbound calls for [company name] brands and accommodate the guests' needs
- Quickly and effectively making reservations at the different brand of hotels
- Data entry, communication skills and a positive attitude in this position
- Learning the region and hotels in that region assigned to give the best service to the guest and assist in making their stay very pleasant
Candidate Info
years in workforce
years at this job
Medical Errors
Reservationist/ Events/ Host
Warmly greet guests and bid a tender departure and invite to visit again.
- Insure proper seating, rotation, of guests as per requirement.
- Ensure that requirements for all guests are met; including small children, disabled or food allergic guests.
- Run waitlist, gauge kitchen, servers and general dining room performance.
- Create new settings as per requirements and clear additional settings if not needed.
Candidate Info
years in workforce
months at this job
Reservationist/ Receptionist
Assisted with taking down reservations for customers to come in and shoot firearms through hand written appointment sheets and entering them into the computer.
- Assisted with making sure my work environment was clean of debris.
- Assisted with running payments through the computer through Authorize.net.
- Assisted with making sure the bus drivers where they needed to be at the correct time to pick up or take back our clients.
- Assisted with selling/ persuading customers to buy packages through phone calls and emails for the company.
- Assisted with talking through concierges to book reservations and giving concierges their confirmation codes.
- When I worked the closing shift, I had the responsibility of making sure the office was always locked and the alarm was set.
- I had the responsibility of activating and deactivating the alarm code when working shifts.
Candidate Info
years in workforce
years at this job
High School Diploma
Reservationist
Answer multi-phone lines pertaining to customer needs.
- Assist customers with questions and/or concerns they have.
- Schedule transportation services for customers.
- Responsible for preparing services for customers via phone calls.
- Confirm reservations and assign buses.
- Data entry/organize customer reservation lists.
Candidate Info
years in workforce
years at this job
High School Diploma
Reservationist
Place a high volume of outbound calls daily.
- Keep track of a multitude of owners referral accounts.
- Complete reservations for tours of resorts in multiple states.
- Effectively communicate with management to resolve problems.
- Provide information about promotions and facilities.
Candidate Info
years in workforce
year at this job
Broadcast Journalism
Reservationist
Manages high call volumes within a call center environment
- Handles scheduling, cancellations and overall maintenance of client transportation
- Establish daily contact with outside agencies to ensure the overall operation and effectiveness of client transportation experience
- Personally assists with overall client satisfaction including conflict resolution as well as strategizing to improve quality of service through many problem solving techniques
- Proficient as well as daily use of Routematch, Outlook, and KYMMIS information systems
Candidate Info
years in workforce
year at this job
High School Diploma
Reservationist
- Answering phones and making reservations for six separate properties in a fast paced office.
- Verifying internet reservations for accuracy and emailing confirmation letters.
- Completing additional tasks when assigned by a supervisor or management.
Candidate Info
years in workforce
year at this job
Criminal Justice
Certified Nurse Assistant
Customer Information Agent & Reservationist
Responsible for 200+ incoming calls daily.
- Properly ascertain passenger's information for booking & cancelling Para Transit trips.
- Solve all passenger same day issues.
- Contact Bus companies to ascertain certain information for passengers.
- Book passenger trips effectively and efficiently.
Candidate Info
years in workforce
years at this job
Reservationist
- Answering phones in a consistent manner.
- Speaking to clients with common courtesy, and respect.
- Using Microsoft based software to do a combination of data entry and analyzing to schedule trips.
- Assisting in the entry of clean, correct data.
- Ability to maintain the highest standards of excellence in appearance and attitude.
- Performs other duties as assigned.
Candidate Info
years in workforce
months at this job
English Language And Literature
Hospitality And Tourism Management
Reservationist
- Handle guestroom reservation requests for the hotel
- Build group blocks and rates in Property Management System and Passkey
- Manage and oversee group reservations and rooming lists
- Manage hotel guestroom inventory
- Assist internal departments with various reservation and billing requests
Candidate Info
years in workforce
months at this job
Fashion Merchandising
Reservationist
- Schedule trips for elderly and disabled clients in an expeditious, professional, and courteous matter.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Use questioning and listening skills that support effective telephone communication.
- Informs clients by explaining procedures; answering questions; providing information
Candidate Info
years in workforce
years at this job
Psychology
Group Sales Consultant/reservationist
Answer high volume multi-line phones with great hospitality.
- Assist customers with our transportations services such as charters, tours, shuttles to and from the airport.
- Create files for future and present transfers.
- Log in pending and confirmed services on our spreadsheet
- Follow up via email or phone with our clients and vendors
- Create maps and signs for our dispatchers, drivers and porters.
Candidate Info
years in workforce
months at this job
Criminal Justice
Sociology
Hostess/ Reservationist
Confirm guest check-ins/ checkouts.
- Make restaurant reservations; handle requests, cancellations, and changes.
- Work with the Host/ reservationist team to ensure the proper notes are input in the system and chits are delivered properly.
- Proper menu distribution throughout restaurant.
- Provide guests with service information, hours of operations, and local areas of attraction.
- Anticipate and address the needs of the guests.
- Multitask in a high volume environment.
Candidate Info
years in workforce
months at this job
Human Services And Corrections
Addiction Studies
Front Desk Reservationist
Greet, register, and assign cabins to guests of lodging facility.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Make and confirm reservations.
- Keep records of cabin availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such as those for cabins or add-on services, to ledgers, manually or by using computers.
- Answer inquiries pertaining to lodging services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Candidate Info
years in workforce
years at this job
Communication Studies / Business
Reservationist
- Leading reservationist/hostess team in the creation of a successful operating system
- Development of a hospitable customer service answering line for prospective guests
- Planning and scheduling of meetings and events
- Providing strong written and oral communication skills in the organization of the reservationists' tasks
Candidate Info
years in workforce
months at this job
Graphic Design
Fine Art
Marketing
Reservationist/receptionist
- Serve as liaison between company and clientele, communicating various topics and troubleshooting and resolving problems.
- Support development and implementation of quality improvement functions, ensuring compliance with reservation and booking procedures.
- Assess client needs related to reservations and refer findings to management for future implementation and improvement.
- Partnered with various department staff and management to perform monthly focus group meetings to create improvement plans and properly interpret standards.
- Train and supervise new staff.
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