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Salesforce Business Analyst Resume Samples
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0-5 years of experience
Implemented and Maintained 200 Global core accounts for relay products business with all related information. Managed projects and work order for those accounts. Controlled opportunities based on product availability and time. Forecasted pipeline for couple of months to next couple of years. Prepare the org to merge with main org.
- Modified Business Requirement Document, Identified process repetitions, bottlenecks and infrequent routes
- Created Environment setup plan, Migration document and checklist
- Maintained and populated configuration workbook
- Planned testing strategy, created and signed off test-script, executed User Acceptance Test
- Configured products and price book
- Configured out of the box reports and dashboards as well as custom reports.
0-5 years of experience
Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
- Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
- Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
- Worked towards preparation of requirements management plan, business and functional requirement documents.
- Created data flow diagrams and process flow diagrams to facilitate better system understanding.
- Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
- Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
- Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
- Designed different custom dashboards for various user groups based on their business functionalities and needs.
- Created and deployed several reports for different user profiles based on the need in the organization.
- Designed various types of email templates for auto response to customers.
0-5 years of experience
Responsible for analyzing and documenting business requirements, business workflow, developing
file mapping and technical specification and working with business partners/stakeholders to determine details and priority of requirements
- Responsible for creating, managing, and delivering of required documents for application
- Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationships
- Work with end users and management to document, design, test and deploy complex processes
- Prepare training material and provide in person training, and also training via web conferencing
- Monitor new Salesforce released features and functionality to provide recommendations for process
- Conduct business analysis by working with end users to identify system, operational requirements,
0-5 years of experience
Collaborate with information technology and business management to establish a strategy and architecture of new CRM to meet business needs.
- Prioritize and manage projects and initiatives in accordance with the requirements of business needs.
- Delegate project roles and managed deadlines.
- Collaborate with Business Sponsor to define scope of projects and timelines associated with completion of project.
- Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs.
- Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
- Gather, document, and analyze data and information; develop and execute training materials and training activities to high-level operators.
- Define and implement improvements to business process and ad-hoc projects in the face of ever-changing marketplace and consumers.
