Data and Process Analyst
Analyzed multiple disparate data sets to analyze and predict costing, staffing and revenue generation. Proactively designed and implemented semi-automated reporting system to expedite operational reporting. Implemented workforce management solution (Shiftboard) across multiple channels. Provided HR support to project managers. Standardized processes, data and metrics to identify operational shortcomings.
- Reduced proofing cost from $6.00 to $4.50 (per report, $330k annualized savings.)
- Improved shops assigned per hour by 46% (recruiting department.)
- Implemented methods for identifying employee timecard fraud (annualized losses of $40k.)
- Created, implemented and managed scheduler bonus program to incentivize reduced shopper fees.
- Developed tracking reports to provide CEO early warning of missed completion % targets.
- Created and distributed employee KPI scorecards for multiple departments from disparate data sources.