Process Analyst Resume Examples

Data and Process Analyst

Analyzed multiple disparate data sets to analyze and predict costing, staffing and revenue generation. Proactively designed and implemented semi-automated reporting system to expedite operational reporting. Implemented workforce management solution (Shiftboard) across multiple channels. Provided HR support to project managers. Standardized processes, data and metrics to identify operational shortcomings.

• Reduced proofing cost from $6.00 to $4.50 (per report, $330k annualized savings.)
• Improved shops assigned per hour by 46% (recruiting department.)
• Implemented methods for identifying employee timecard fraud (annualized losses of $40k.)
• Created, implemented and managed scheduler bonus program to incentivize reduced shopper fees.
• Developed tracking reports to provide CEO early warning of missed completion % targets.
• Created and distributed employee KPI scorecards for multiple departments from disparate data sources.

Sr. Logistics Business Process Analyst

Principal analyst designing processes and integrating business applications to supply chain and logistics operations.

• Function as technical expert by creating automated, dynamic database driven reporting tools and user applications.
• Site lead for training and documentation of system enhancements and warehouse management implementation.
• Established a server database as a cross-functional global reporting tool and limitless resource for historic ERP data.
• Implemented front-end database applications that helped deliver $1.15 million in freight cost savings.
• Developed processes coordinating assembly and shipping operations, yielding a 99.7% customer OTD for 8 quarters.
• Managed both physical and data transfer of production inventory valued at $24 million to overseas manufacturing plant, completing $1.5 billion acquisition.

Process Analyst

Analyzed and implemented 150+ processes documenting the internal workings of AIR

• Trained 100+ staff within AIR's Assessment Department on IBM's Blueworks Live process documenting program
• Developed and implemented internal training for Program Managers and new hires as well as auditing tools and techniques for senior management resulting in increased efficiency and standardization of products
• Primary point of contact between AIR's Educational Assessment team and vendors and contractors and facilitated the logistics of strategy meetings and product updates.
• Implemented strategic decisions as a result of meetings between vendors and clients allowing major products and milestones to be reached with over two dozen state clients.
• Managed the workflow of over 30 state projects utilizing KnowledgeTree and other secure File Transfer Protocol programs ensuring a secure and efficient workflow from client to contractor.

Accountant (process Analyst) - Property Management Accounting

Provided financial reporting and analysis of common area maintenance (CAM) expense; established long range plan; ensured proper GAAP treatment of expenses; created and developed ad hoc reporting; developed and maintained relationships with internal and external partners; conducted common area maintenance reconciliation and budget reviews; assisted Senior Accountants with new store audits.

• Established reporting and analytical tools, accurately and timely forecasting $98M in CAM expense
• Contributed $1M in savings by negotiating audit settlements.
• Developed Key Performance Indicator (KPI) dashboards of financial statistics to assist partners with monitoring, controlling and negotiating costs.
• Created ad hoc reports upon request, supporting senior management with crucial business decisions.

Senior Process Analyst

Responsible for helping to establish the process improvement discipline in IT. Provided input into CIO's desktop performance management tool.

• Authored the process improvement methodology located on the firm's intranet.
• Met with and coached executive directors to provide/obtain status and remove barriers to secure funding for root cause solutions.
• Led several process improvement teams, including one which reduced Service Center calls and service dispatches on printer issues and developed better processes between the vendor and dispatched technicians.
• Analyzed data to determine the priority of problems, ensuring effort was spent on critical areas.
• Mentored new team members on process meeting facilitation to mitigate risk of single-source expertise.

Business Process Analyst

Lean/six Sigma greenbelt: Leading Spares Maintenance Improvement project: introduced Product Group (SAP) to Cleveland; reduced the cycle time for Spares Process by 37%; standardized the work flow and documented related procedures

• Inventory reduction project: led discussion with buyers/planners to design solutions and successfully hit the year-end inventory target in 2011, currently leading the project for 2012; introduced new tool for inventory reduction into Cleveland Site
• ABC analysis and Nocturne limits analysis; designed key performance indicator dashboard for Planning and Material Group
• Designed and documented processes/work instructions such as Cycle Count, Bar-coding, Work Order Release, Kanban, SOI
• Key user of SAP and Every Angle. Support inventory related analysis for Materials, Planning and Purchasing Group

Business Process Analyst 1

• Executed several process improvement initiatives, resulting in cost savings of $200,000 in 2009.
• Supported Inside Sales Relationship Management key initiative by performing rigorous statistical tests to establish relationship between inside sales relationships calls and merchant volume.
• Developed recommendations for improving the robustness of the annual dealer survey.
• Analyzed dealer surveys and presented results emphasizing the voice of customer to alleviate sales barriers.
• Identified and executed projects out of dealer surveys to improve customer satisfaction.
• Developed a robust Rewards and Recognition strategy for the Strategic Planning team with a view to increase team cohesion and morale.

Business Process Analyst

Analyzed details pertaining to dispute cases with volumes totaling over 180 million transactions totaling more than $16.2 billion while making independent decisions governed by the company's internal compliance rules for payment services.

• Managed network adjustments and corrections on behalf of the client and network processor participants.
• Conducted assessments on decision dispute cases throughout various stages of a dispute lifecycle for Multi-Billion dollar merchants and card issuers.
• Analyzed complex network rules, case notes, documentation, previous actions and decisions, and review all new documentation received.
• Researched network transactions and conducted analysis on behalf of client and network processor participants.

Process Analyst

Manage operational aspects of tax compliance for US registered entities conducting business in 27 countries, Ex-Patriots and US tax payers working abroad and non-US based employees who incurred tax liability in the US.

• Lead analysis to gather detailed requirements of business functions, identify gaps in process, and evaluate potential solutions.
• Quantify business requirements and complete functional specifications. Manage projects through design, test, and implementation.
• Spearhead collaboration and documentation of standard onboarding and ongoing operational procedures with Finance, Corporate Tax, and Operations.
• Manage operational process and function as liaison between cross functional teams and vendor to ensure taxes are identified, reported and remitted in a timely manner.
• Decreased turnaround time between initial request to delivery of W2C's from 39 days to 9.5 days

Project Manager/process Analyst

• Expert in the area of service management, support operations and software development
• Successfully delivered $1.5M process improvement project resulting in widespread measurable
• Project Manager for $5M base-wide paperless installation, and presented weekly status reports
• Developed an Access-based system that reduced reporting time for the customer by over 750%
• Prepared marketing plans, contract bids, sales proposals, and developed marketing material
• Responsible for personnel duties including: timecards, billing/invoicing, hiring and training