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Process Analyst Resume Samples
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Candidate Info
years in workforce
years at this job
English
Economics
Data and Process Analyst
Analyzed multiple disparate data sets to analyze and predict costing, staffing and revenue generation. Proactively designed and implemented semi-automated reporting system to expedite operational reporting. Implemented workforce management solution (Shiftboard) across multiple channels. Provided HR support to project managers. Standardized processes, data and metrics to identify operational shortcomings.
- Reduced proofing cost from $6.00 to $4.50 (per report, $330k annualized savings.)
- Improved shops assigned per hour by 46% (recruiting department.)
- Implemented methods for identifying employee timecard fraud (annualized losses of $40k.)
- Created, implemented and managed scheduler bonus program to incentivize reduced shopper fees.
- Developed tracking reports to provide CEO early warning of missed completion % targets.
- Created and distributed employee KPI scorecards for multiple departments from disparate data sources.
Candidate Info
years in workforce
years at this job
Aerospace Engineering
Sr. Logistics Business Process Analyst
Principal analyst designing processes and integrating business applications to supply chain and logistics operations.
- Function as technical expert by creating automated, dynamic database driven reporting tools and user applications.
- Site lead for training and documentation of system enhancements and warehouse management implementation.
- Established a server database as a cross-functional global reporting tool and limitless resource for historic ERP data.
- Implemented front-end database applications that helped deliver $1.15 million in freight cost savings.
- Developed processes coordinating assembly and shipping operations, yielding a 99.7% customer OTD for 8 quarters.
- Managed both physical and data transfer of production inventory valued at $24 million to overseas manufacturing plant, completing $1.5 billion acquisition.
Candidate Info
years in workforce
years at this job
International Affairs
Process Analyst
Analyzed and implemented 150+ processes documenting the internal workings of AIR
- Trained 100+ staff within AIR's Assessment Department on IBM's Blueworks Live process documenting program
- Developed and implemented internal training for Program Managers and new hires as well as auditing tools and techniques for senior management resulting in increased efficiency and standardization of products
- Primary point of contact between AIR's Educational Assessment team and vendors and contractors and facilitated the logistics of strategy meetings and product updates.
- Implemented strategic decisions as a result of meetings between vendors and clients allowing major products and milestones to be reached with over two dozen state clients.
- Managed the workflow of over 30 state projects utilizing KnowledgeTree and other secure File Transfer Protocol programs ensuring a secure and efficient workflow from client to contractor.
Candidate Info
years in workforce
years at this job
Associate of Arts
Business
Accountant (process Analyst) - Property Management Accounting
Provided financial reporting and analysis of common area maintenance (CAM) expense; established long range plan; ensured proper GAAP treatment of expenses; created and developed ad hoc reporting; developed and maintained relationships with internal and external partners; conducted common area maintenance reconciliation and budget reviews; assisted Senior Accountants with new store audits.
- Established reporting and analytical tools, accurately and timely forecasting $98M in CAM expense
- Contributed $1M in savings by negotiating audit settlements.
- Developed Key Performance Indicator (KPI) dashboards of financial statistics to assist partners with monitoring, controlling and negotiating costs.
- Created ad hoc reports upon request, supporting senior management with crucial business decisions.
Candidate Info
years in workforce
years at this job
Bachelor of Arts
Master of Arts
Lean Six Sigma Black Belt
Senior Process Analyst
Responsible for helping to establish the process improvement discipline in IT. Provided input into CIO's desktop performance management tool.
- Authored the process improvement methodology located on the firm's intranet.
- Met with and coached executive directors to provide/obtain status and remove barriers to secure funding for root cause solutions.
- Led several process improvement teams, including one which reduced Service Center calls and service dispatches on printer issues and developed better processes between the vendor and dispatched technicians.
- Analyzed data to determine the priority of problems, ensuring effort was spent on critical areas.
- Mentored new team members on process meeting facilitation to mitigate risk of single-source expertise.
Candidate Info
years in workforce
years at this job
Business Administration
Mechanical Engineering
Business Process Analyst
Lean/six Sigma greenbelt: Leading Spares Maintenance Improvement project: introduced Product Group (SAP) to Cleveland; reduced the cycle time for Spares Process by 37%; standardized the work flow and documented related procedures
- Inventory reduction project: led discussion with buyers/planners to design solutions and successfully hit the year-end inventory target in 2011, currently leading the project for 2012; introduced new tool for inventory reduction into Cleveland Site
- ABC analysis and Nocturne limits analysis; designed key performance indicator dashboard for Planning and Material Group
- Designed and documented processes/work instructions such as Cycle Count, Bar-coding, Work Order Release, Kanban, SOI
- Key user of SAP and Every Angle. Support inventory related analysis for Materials, Planning and Purchasing Group
Candidate Info
years in workforce
year at this job
Finance, Strategy, And Operations
Business Process Analyst 1
- Executed several process improvement initiatives, resulting in cost savings of $200,000 in 2009.
- Supported Inside Sales Relationship Management key initiative by performing rigorous statistical tests to establish relationship between inside sales relationships calls and merchant volume.
- Developed recommendations for improving the robustness of the annual dealer survey.
- Analyzed dealer surveys and presented results emphasizing the voice of customer to alleviate sales barriers.
- Identified and executed projects out of dealer surveys to improve customer satisfaction.
- Developed a robust Rewards and Recognition strategy for the Strategic Planning team with a view to increase team cohesion and morale.
Candidate Info
years in workforce
year at this job
Business Process Analyst
Analyzed details pertaining to dispute cases with volumes totaling over 180 million transactions totaling more than $16.2 billion while making independent decisions governed by the company's internal compliance rules for payment services.
- Managed network adjustments and corrections on behalf of the client and network processor participants.
- Conducted assessments on decision dispute cases throughout various stages of a dispute lifecycle for Multi-Billion dollar merchants and card issuers.
- Analyzed complex network rules, case notes, documentation, previous actions and decisions, and review all new documentation received.
- Researched network transactions and conducted analysis on behalf of client and network processor participants.
Candidate Info
years in workforce
years at this job
Business Administration
Master of Arts
Process Analyst
Manage operational aspects of tax compliance for US registered entities conducting business in 27 countries, Ex-Patriots and US tax payers working abroad and non-US based employees who incurred tax liability in the US.
- Lead analysis to gather detailed requirements of business functions, identify gaps in process, and evaluate potential solutions.
- Quantify business requirements and complete functional specifications. Manage projects through design, test, and implementation.
- Spearhead collaboration and documentation of standard onboarding and ongoing operational procedures with Finance, Corporate Tax, and Operations.
- Manage operational process and function as liaison between cross functional teams and vendor to ensure taxes are identified, reported and remitted in a timely manner.
- Decreased turnaround time between initial request to delivery of W2C's from 39 days to 9.5 days
Candidate Info
years in workforce
years at this job
Business Administration
Business Management
Project Manager/process Analyst
- Expert in the area of service management, support operations and software development
- Successfully delivered $1.5M process improvement project resulting in widespread measurable
- Project Manager for $5M base-wide paperless installation, and presented weekly status reports
- Developed an Access-based system that reduced reporting time for the customer by over 750%
- Prepared marketing plans, contract bids, sales proposals, and developed marketing material
- Responsible for personnel duties including: timecards, billing/invoicing, hiring and training
Candidate Info
years in workforce
months at this job
Finance
Business Process Analyst Associate
Overseeing process improvement on the Sales to Order Entry process based on my recommendations
- Project Manager for ISO Quality Management Systems internal and external audits
- Developed and implemented Standard Operating Procedures for root cause analysis across all business units
- Collaborated with all business units to collect and present monthly data on financial, operational, and customer
- Developed the process and flow for service and hardware billing on a new product for direct and indirect channels
- Researched and presented a report on Supply Chain Operational financial ratios for [company name], competitors, and other Software As A Service firms
Candidate Info
years in workforce
years at this job
International Studies
Juris Doctor
Business Process Analyst/disability Adjudicator
Applied subject matter expertise of structure, operations, and current regulations of various organizations.
- Identified and composed requirements to automate healthcare records management.
- Supported healthcare software product implementation for management of applicant medical records.
- Monitored and facilitated operations in accordance with federal and state regulations, policies and procedures.
- Performed audit of operational processes and procedures to identify compliance issues.
- Analyzed process metrics to make process improvement recommendations.
- Responsible for compliance issue resolution and solution implementation.
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Process Analyst Resume Success Stories
Process Analyst Duties and Responsibilities
The type of organization a process analyst works for will determine the exact roles and responsibilities. Based on job listings we analyzed, a process analyst's duties typically involve:
Researching Processes Process analysts interview personnel and conduct site observations to ascertain the equipment, methods, and personnel needed for effective processes. This also involves staying up to date with the latest business best practices and technological developments that can help to automate and streamline processes to help businesses perform more efficiently.
Gathering Data Process analysts gather information through process mapping, flow-charting, and workshops. This information can then be used to develop better process engineering.
Meeting with Clients As part of the data gathering element of this job, process analysts meet with clients and carry out workshops to help them document any valuable information and to determine the business goals that clients want to achieve and work towards.
Monitoring Process Performance Process analysts look at the business and workflow processes to find out how they can be improved or automated. This involves using analytical software to document procedures and map processes.
Writing Reports Process analysts apply their knowledge of business process modelling, and present the data they've gathered to stakeholders for further discussion and opportunities to outline how processes and performances can be improved.
Process Analyst Skills and Qualifications
Process analysts should have great interpersonal and communication skills, as well as be comfortable using different computer programs, and have excellent report writing abilities. Typically, employers will require a bachelor's degree in business or economics, as well as the following abilities:- Analytical skills - this job involves analyzing data and processes, as well as interpreting information from customers, vendors, and key stakeholders, so analytical skills are a must
- Communication skills - process analysts work closely with clients, colleagues, and customers to gather information, so they need to have strong verbal and written communication skills, as well as be good listeners
- Computer knowledge - process analysts are proficient in using analytical programs, as well as spreadsheet software and flow-charting tools, so computer competency is important
- Problem-solving abilities - process analysts think creatively to solve their clients' problems, so they need to have strong troubleshooting skills to find new ways to help clients achieve their goals
- Writing skills - Process analysts have excellent writing skills in order to produce presentations and reports on their findings.
Process Analyst Education and Training
The minimum requirement to become a process analyst is a bachelor's degree in business, accounting, economics, or a similar subject. Employers expect candidates to have an in-depth and practical knowledge of computer systems as well. While there is no set path to becoming a process analyst, a master's degree in one of the previously mentioned subjects can help to set applicants apart from others in the job market, along with certification from the International Institute of Business Analysis.
Process Analyst Salary and Outlook
The median annual salary for process analysts is nearly $60,000, according to PayScale. Process analysts in the 10th percentile earn around $42,000 annually, while the highest paid earn $87,000 a year. Some companies offer packages that can reach up to $8,000 from bonus structures based on individual or group performances, and profit sharing opportunities of up to $15,000. The majority of employers offer dental plans and medical insurance as part of their benefits package. The Bureau of Labor Statistics predicts that the growth rate for this sector is expected to grow by 14 percent through 2026.
Helpful Resources
We've collected some of the best resources to help you learn more about a career as a process analyst.
"7 Key Ways A Business Process Analyst Can Improve Your Company's Output" - Business Analyst Learnings site is packed with useful information, but this post in particular will benefit those developing a career as a process analyst. The article highlights some of the key ways businesses can benefit from process analysts working with them, and how process analysts can market themselves to organizations.
Process Control - this LinkedIn group, with over 32,000 members, is a great way to build contacts and develop a network of clients. For process analysts who are new to the industry, this group is a great way to learn new skills and share knowledge.
Business Process Analyst Career Guide - from problem solving to how to remove obstacles in a business, this book provides over 2,500 questions that will help aspiring process analysts to succeed in interviews as they progress through their career.
The Certified Quality Process Analyst Handbook - now in its second edition, this handbook has been designed as a reference for process analysts to prepare for the CQPA examination. It covers the five main sections of Quality Concepts and Tools, Problem Solving and Improvement, Data Analysis, Customer Supplier Relations, and Corrective and Preventative Action.
