Aggressively maintains high standards and in-depth product knowledge through continuous training and high quality customer satisfaction goals. Proven ability to build dynamic teams and foster a highly productive workplace environment. Possesses outstanding success in motivating, training, and retaining employees. Selected by the Chief Executive Officer to take part on the Presidential Advisory Board of SD&A Teleservices, Inc. Managed successful marketing campaigns for Michigan Opera, Opera Cleveland, Rochester Philharmonic Orchestra, Oregon Symphony, Houston Symphony, and Philadelphia Orchestra.
- Increased sales at every location by up to 70% within first month under management.
- Reduced employee turnover and boosted morale/through motivation, rewards, and training.
- Exceeded all new acquisition campaign goals for various organizations, which generated over 6 million dollars in subscription sales.
- Increased percentage and productivity of time on phone per work hour by up to 27%.