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Telephone Sales Representative Resume Samples
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Candidate Info
years in workforce
years at this job
High School Diploma
Telephone Sales Representative
Expanded customer base by more than 100 percent, soliciting sales, introducing the product to customers using specific marketing intelligence
- Managed all aspects of customers' account ensuring outstanding debts are paid and reconciling
- Increased monthly sales on average of 80 percent
- Maintained strong professional relationship between the customer and organization, leading to long term customer relations and increased sales in all divisions
- Introduced and organized mobilized sales to the company gaining over $750,000 in mobilized
Candidate Info
years in workforce
years at this job
Telephone Sales Representative
Assisted 75-100 customers per day in filing auto claims and scheduling their auto glass repair or replacement while promoting the benefits of using [company name].
- Led a sales floor of over 300 people in net profit, customer appointment rating, customer retention and customer approval for the months of January, February, March, April, and May of 2015.
- Was awarded associate of the months for five months in a row.
- Negotiated deals with customers nationwide creating a "win win" for the customer and the business.
- Supplied knowledge and quality customer service to customers creating customer satisfaction.
- Trained new over 500 new hires freeing time for hiring managers and training personnel.
- Answering and directing customers' issues with efficiency, knowledge and professionalism.
- Maintained and exceeded weekly customer retention and appointment rates satisfying both the business and the customer.
Candidate Info
years in workforce
years at this job
Business Management
Telephone Sales Representative
Consistent top seller of credit card enhancements for a Fortune 100 client company.
- Expanded sales of card products to business customers by 30%
- Effectively coached and mentored new team members in B2B campaign
- Continually exceeded sales goals rewarded with maximum bonus payouts.
- Excellent VoCM scoring attained
Candidate Info
years in workforce
years at this job
Systems Management
Computer Aided Drafting And Systems Management
Human Resources
Telephone Sales Representative
Employed by [company name] as an inbound call representative providing billing and ordering support to Verizon residential services.
- Provide billing support to customers to resolve billing issues for first bill explanation, sustaining valid charges, and providing account credits when necessary for billing errors
- Assisted customers in ordering new service and adding or removing services to their orders.
- Resolved problems with orders that were improperly placed or were in fallout due to processing errors, and performed follow up tasks to assure that the problems were resolved.
- Crossed trained to assist with Verizon Wireless telesales adding new lines of service, upgrading handsets, selling the additional accessories, and making plan changes.
Candidate Info
years in workforce
years at this job
International Relations
Telephone Sales Representative
Direct selling of protection agreement for appliances purchased at Sears.
- Offer the best value for customer in terms of price, discounts and insuring products to maximum term.
- Persuade established customer to renew their protection agreements that are about to expire.
- Have achieved top sales performer several times.
- Average forty thousand in sales revenue per month during the 2014 fiscal year.
Candidate Info
years in workforce
months at this job
Computer Information Systems
Telephone Sales Representative
Provided telephone sales and customer support for a wide variety of products and services.
- Met or exceeded monthly sales targets on average 3 weeks out of every month.
- Won "exceptional seller" award for having outstanding sales conversion rate
- Demonstrated effective selling methods to other representatives
Candidate Info
years in workforce
years at this job
Telecommunications
Telephone Sales Representative
- Conducted and closed phone sales for multiple Fortune 500 clients (Laithwaites & 4 Seasons Wines, Virgin Wines, and WSJ Wine), creating over $3,000 in profits for Direct Wines
- Achieved top seller of the week, earning 75% commissions
- Trained new sales associates on the company’s policies and products
- Used selling skills to identify opportunities, overcome objections, build relations and turn all phone calls into sales
Candidate Info
years in workforce
years at this job
Fashion Merchandising
Telephone Sales Representative
Served as telephone Sales Representative for assigned territory
- Responsible for managing accounts with sales up to $50,000 plus.
- Consistently exceeded monthly and annual sales goals.
- Established and maintained integral relationships with account holders
- Provided excellent service to customers, as well as understanding customer needs and exceeding their expectations.
Candidate Info
years in workforce
years at this job
Telephone Sales Representative
Sold Vacation packages to new and existing customers across the United States in order to generate timeshare sales.
- Achieved outstanding sales performance by meeting or exceeding quota 98% of the time.
- Received certification for the Top Gun Program offered only to "The Best of The Best in sales.
- Received certification for Management Training which demonstrated my ability to show leadership.
- Received recognition for Overall Top Sales Representative in 2004.
- Instrumental in developing alternative sales scripts used by all employees to widen sales potential.
Candidate Info
years in workforce
months at this job
Family & Consumer Science
Telephone Sales Representative
Represented Verizon Wireless on outbound sales calls to existing customers
- Upgraded talk, text, and data plans and established new mobile devices for existing Verizon customers
- Performed an Account Analysis for existing Verizon customers to make sure they are getting the best option for what they are currently paying for.
- Provided the terms and conditions for each customer where the plan was adjusted, an additional line was added or an mobile device upgrade was performed
Candidate Info
years in workforce
years at this job
Nursing
Biology
Telephone Sales Representative
Mentored new employees in order to enhance efficiency, time management, consumer service techniques, and product accuracy.
- Promoted integrity and maintenance of high ethical standards which is essential in an insurance sales representative.
- Accepted calls for new insurance quotes, requests for new policies, serviced and retained existing policies, and ensured consumers received product knowledge.
- Continually strived toward improving personal and professional development in product knowledge and proper techniques for servicing policies.
Candidate Info
years in workforce
years at this job
Crime Scene Technology
Criminal Justice
Business Management
Telephone Sales Representative
- Delivered & prepared sales talks that describe products or services, in order to persuade potential customers to purchase a product or services.
- Called small businesses ensuring that FedEx was meeting our customers shipping needs.
- Assisted existing and new customers with adding to their plans as well as submitting new lines of service.
Candidate Info
months in workforce
months at this job
Research
Telephone Sales Representative
- Advised present or prospective customers by answering incoming calls on a rotating basis
- Operated telephone equipment, automatic dialing systems, and other telecommunications technologies.
- Influenced customers to buy or retain product or service by following a prepared script to give product reference information
- Documented transactions by completing forms and record logs
- Maintained quality service by following organization standards
- Maintained technical knowledge by attending educational workshops; reviewing publications
Candidate Info
years in workforce
years at this job
Accounting
Telephone Sales Representative
- Worked 20-35 hrs. /wk. while in high school, and maintained a 3.0 G.P.A.
- Assisted customers with credit card billing and payments.
- Maintained 20 sales/hr. and three certificates for top sales of the month.
Candidate Info
years in workforce
year at this job
Computer Application
Telephone Sales Representative
Provided exceptional customer service to our customers and potential customers
- Educated customers on the benefits and cost saving potential by going solar
- Called customer leads form a CRM database through an automatic dialer or by manually dialing
- Qualified potential customers by asking specific questions and enter customer information in CRM database
- Scheduled customer appointments for solar experts to call or visit potential clients homes to discuss their options
Candidate Info
years in workforce
years at this job
Business Administration
Telephone Sales Representative
Responsible for outbound and inbound sales activity. The [company name] is a high-energy sales organization that expects the best from its account representatives.
- Delivered excellent customer service to clients and prospective customers
- Demonstrated high-level of activity - met or exceeded quotas for telephone talk time, contacts, sales and up-sells
- Excelled in both in-bound and out-bound call activities
- Responsible for self-management of activities and results
- Excellent computer skills using both commercial and proprietary software
- Outstanding telephone skills
Candidate Info
years in workforce
year at this job
Business
Outbound Telephone Sales Representative
- Performed inbound and outbound sales calls.
- Third-party sales and business development for Doctors Offices, offering Care Credit financing to patients.
- Document sales calls and customer interactions.
- Conducted market research, identified emerging market trends, and introduced marketing strategies.
- Provided superior customer service.
Candidate Info
years in workforce
months at this job
Telephone Sales Representative/highmark
Sold Medicare Advantage and Medicare Prescription Health Insurance to Medicare Customers
- Advised customers on advantages of Medicare Supplement Plans
- Met or exceeded all sales and customer service goals set by company
- Was selected to stay after original assignment was completed
Candidate Info
years in workforce
years at this job
Office Administration Technology
Telephone Sales Representative
- Renewed magazine subscriptions to existing business and individual customers.
- Entered personal data, accurately completed orders via outbound calls.
- Provided excellent customer service and top seller with credit card payments.
Candidate Info
years in workforce
years at this job
Electrical Engineering
Inbound Telephone Sales Representative
I took inbound calls from prospects Nationwide interested in ordering DISH NETWORK satellite TV service.
- I Branded calls according to screen prompts, checked for service availability by zip code, confirmed bank issued Credit or Debit card needed to start service, asked probing questions to fit prospect with wright program package.
- Explained pricing and Promotions, Overcame Objections and entered prospects information in Order Entry Tool.
- I ran Prospects Credit, processed order, collected payments and read disclosures.
- One of the first Reps to reach 100 Sales, I consistently achieved or exceeded my sales goals.
Candidate Info
years in workforce
years at this job
Information Systems And Operations Management
Information Systems And Operation Management
Information Systems And Operations Management
Telephone Sales Representative
Responsible for development of unscheduled clients to regain rapport, renegotiate price and book sale.
- Answer inbound call volume to negotiate price, schedule and file insurance claims if needed on new client inbound calls.
- Maintain product knowledge to inform, and educate new client prospects to maintain production levels.
- Responsible for quoting price for new auto glass requests in a high call volume call center.
- Price, schedule and negotiate products as needed for clients.
- File insurance claims for customers on their behalf as requested.
Candidate Info
years in workforce
years at this job
High School Diploma
Telephone Sales Representative
Represented the brand of American Express by delivering excellent customer service
- High call volume within a call center environment
- Met and exceeded daily sales quotas on a month to month basis
- Received several awards for consistency in highest sales numbers
- Maintained financial accounts by processing customer adjustments
- Attracted potential customers by answering product and service questions; suggesting information about other products and services
Candidate Info
years in workforce
years at this job
Telephone Sales Representative
- Interested previous customers in new books music and video collections
- Trained classes in sales techniques
- Earned various rewards for top sales.
Candidate Info
years in workforce
months at this job
Mass Communications Broadcasting
Telephone Sales Representative
- Answered and placed telephone calls to complete sales
- Assist clients in choosing correct package providing perceptive support
- Collected client data; organized client's electronic and paper files
Candidate Info
years in workforce
year at this job
High School Diploma
Telephone Sales Representative
Advise present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
- Influence customers to buy or retain product or service by following a prepared script to give product reference information.
- Document transactions by completing forms and record logs.
- Maintain database by entering, verifying, and backing up data.
- Manage operations by following policies and procedures; reporting needed changes.
- Maintain quality service by following organization standards.
- Maintain technical knowledge by attending educational workshops; reviewing publications.
Candidate Info
years in workforce
months at this job
High School Diploma
Telephone Sales Representative
Upselling current customers with available promotions.
- right fit customers to service accounts
- I've made the top charts twice at best top selling agent for the week i averaged out of the entire network 110% out of 100%.
- relating to customers feelings and answering questions asked and helping customers
- Persistent, hard worker, social, outgoing, determined, and focused.
Candidate Info
years in workforce
years at this job
Communications / Human Services
Telephone Sales Representative
- Operate dual computers to conduct incoming calls to communicate with 300 or more donors via telephone to raise funds for charities.
- Record and input client’s demographic information when agreed to donate to charity.
- Two years of direct sales using persuasion, and recruitment, and interact in team based setting to achieve successful sales.
- Selling, influencing, and persuading others to change their mindset in order to receive a monetary donation.
- Effectively utilizing dual personal computers at same time with computer software.
- Complete multiple tasks thru time management and organization.
Candidate Info
year in workforce
months at this job
Pharmacy Technician
Telephone Sales Representative
Contacted businesses and private individuals by telephone to promote products, services.
- Solicited orders for goods and services over the telephone.
- Explained the product or service to potential customers.
- Delivered scripted sales pitch to the customer.
- Provided pricing details.
- Obtained customer information including names and addresses.
- Recorded customer details including reaction to the product or service offered.
- Documented order details into the computer system.
- Confirmed orders placed with field sales representatives
- Obtained contact details of potential customers from sources including telephone directories and purchased lists.
Candidate Info
years in workforce
years at this job
To Be; Cinema And Television Arts; Multimedia Productions -general Education
Telephone Sales Representative
- Telephone Sales Representative – Acquiring new business and building rapport
- Acquisitions (August – November: 3%-5%; […]
- Bundles and packages (November – Present: 11% - 13%; […]
- Renewals (December – Present: 13%-24% $1,000+)
Candidate Info
years in workforce
month at this job
High School Diploma
Education
Telephone Sales Representative
- Make phone calls and receive phone calls from different states.
- Customer service through a three way party verification.
- Input account numbers and general information into the computer while speaking on the phone and informing customers of their benefits.
- To be proficient in communication skills to better assist the customers.
- Working in a team to reach a daily and weekly goal.
- Maintains accurate information for my customers concerns and questions.
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