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Alarm Dispatcher Resume Examples

Alarm Dispatchers are in charge with dispatching fire, medical, and security alarms for community members and business customers. Activities usually performed by Alarm Dispatcher are taking incoming emergency calls, determining nature of emergency, forwarding the request to suitable services, providing instructions to callers, and reporting to supervisors. The ideal candidate should be able to demonstrate the following skills throughout their resumes: customer service, a clear speaking voice, emotional stability, being able to work under pressure and good communication and listening abilities. Successful resume samples highlight at least a high school diploma.

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Alarm Dispatcher Resume Samples

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Candidate Info

6

years in workforce

1

year at this job

APS Scheduler/alarm Dispatcher/ Receptionist

Responsible for providing customer service to APS, various alarm companies, and all guards

Scheduling security guards for APS sites at all hours
Cancelling sites when APS is done with the work and recording the times
Answering phone calls on multi line phones, and covering 12+ hour shifts at little to no notice
Managing hundreds of people a day, building interpersonal relationships
Providing administrative support to management
Entering sites into Valiant and writing out physical copies of the sites

Candidate Info

7

years in workforce

2

years at this job

HS

High School Diploma

AS

Associate of Science

Alarm Dispatcher/shift Trainer

Responsible for training both new and current employees on skills to help them excel as operators in an emergency call center setting.
Pulled employee calls and evaluated them to maximize training opportunities
Answered calls using multi line phone
Handled life threatening alarms where paying attention to details was crucial.
Organized employee training files

Candidate Info

7

years in workforce

3

years at this job

Alarm Dispatcher

Answered multi phone lines to a 24/7 monitoring center
Dispatched proper authorities
Data Entry 43-wpm
Resolved customer complaints.

Candidate Info

6

years in workforce

1

year at this job

HS

High School Diploma

C

Certificate

Alarm Dispatcher

Monitored low/ high priority security alarms for residential and commercial

Dispatch appropriate fire and police response to each alarm and call
Assist customers on all outbound/ inbound calls
Conduct alarm test/ update contact list information/ Set up tech service
Log all alarm activity information.

Candidate Info

12

years in workforce

11

months at this job

HS

High School Diploma

Communications

Alarm Dispatcher

Monitor, advise, and dispatch on commercial, residential, and municipal accounts for; fire/CO, burglary, medical, and environmental alarms.
Use multiple phone line system to route calls and answer inquires, as well as up sell products and field sales leads. Handle office administrative/billing duties.
Process invoice payments and make master account changes. Uphold high security and confidentiality for sensitive national corporate buildings, local banks, government property, and high profile residential accounts.
Expand tech knowledge to trouble shoot alarm panels.

Candidate Info

7

years in workforce

3

years at this job

Business Administration

Alarm Dispatcher

I was responsible for answering calls that came in from residents and business owners

Investigate alarms to see what response was needed
Dispatch police, fire, etc.
Contact families or business owners with any reports needed
Dispatch service trucks and techs

Candidate Info

7

years in workforce

6

months at this job

AS

Associate of Science

ALARM DISPATCHER, AMERICAN ELECTRIC POWER

Responsible for 10k alarm points related to national critical infrastructure protection
Dispatcher and liaison between AEP personnel and various Law Enforcement agencies
Performed access control and accountability of all AEP personnel in compliance with NERC CIP standards

Candidate Info

7

years in workforce

5

months at this job

HS

High School Diploma

Business Administration

Alarm Dispatcher/ Call Center Customer Service

Transcription of key information from telephone conversations into client accounts or into emails to other departments
Answering Multiple phone lines and simultaneously documenting information into client history
Verifying pass codes and dispatching fire or police in response to alarms
Attempting to get a responder by calling the contact list to meet police or fire authorities onsite
Trouble shooting to assist clients with resetting, bypassing and general help with their alarm system
Interface with all departments within the company in response to client requests for service or problems with billing or general inquiries about alarm system purchases, etc.
Proper documentation of events that occurred during an alarm activation (can be used in court if necessary)

Candidate Info

8

years in workforce

1

year at this job

BA

Human Communications

Alarm Dispatcher

Providing customers with enhanced safety
Calling out to First Responders when needed
Video monitoring
Medical alarm monitoring

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