Drive the Interactive Display Issue Log process for 25 retail locations through training and support of store associates and store leadership. Provide high level technical support for interactive displays and store network infrastructure. Train and coach a network of Level 2 certified functionality associates. Use key performance indicators to identify process gaps and work with store, district and market leadership to both develop and execute strategic plans to improve business results. Work cross functionally with business teams and corporate partners to deliver training program objectives and materials. Improve solar project team functionality competency through Level 2+ functionality trainings.
- Member of ITS training team, which delivered comprehensive training to project team Deployment Functionality Technicians.
- Participated in parts recovery and consolidation project that saved the company over $350,000 in repair and maintenance charges
- Worked with ITS Operations Manager to develop and produce materials for ongoing quarterlyTechnology Program