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Retail Assistant Manager Resume Samples
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0-5 years of experience
- Prepared and entered financial data for Operations Performance Management report
- Increased net and revenue by 8 percent by increasing production to meet consumer demand, providing quality customer service, and monitoring food and labor cost
- Reduced food costs by 4 percent by monitoring production par levels daily
- Managed Infogenesis database and generated financial reports encompassing total sales, net sales, profit margin, revenue, and operating expenses
- Assisted with employee development by providing training, counseling, performance appraisals, and promoting teamwork
6-10 years of experience
Worked in busy, customer-focused retail environment overseeing and supporting 40+ person staff in driving revenue for cellular phones while ensuring superior customer service. Conducted a variety of administrative operations tasks, including: opening/closing store, cash reconciliation/management, and developing staff assignments according to operational expectations.
- Developed and implemented performance development and training initiatives which optimized staff performance and resulted in continuous surpassing of sales quotas.
- Executed innovative sales expansion strategies which resulted in a 12% increase in monthly sales.
- Received [company name] Employee of the Year Award, for perfect attendance for 3 years.
0-5 years of experience
Generated sales, and demonstrated and maintained a professional standard of world-class guest service
- Provided training resources in POS, product knowledge, guest service, resort information, and sales
- Recruited, hired, and retained a quality core staff
- Coached and trained team to achieve maximum results
- Managed inventory control and met inventory goals
- Enforced company cash handling policies and procedures, and other loss prevention policies
0-5 years of experience
Exceeded daily sales goals, communicating and demonstrating men's/women's skincare and fragrance.
- Increased customer satisfaction by interfacing directly with customers to provide assistance.
- Ensured excellence in customer service and resolved all problems at the store level.
- Demonstrated leadership, and provided assistance to management by conducted sales training classes for new employees.
- Maximized daily sales, attracted, engaged and motivated customers to make purchases by merchandizing, window displays.
0-5 years of experience
Answered customers' questions and addressed problems and complaints in person and via phone.
- Maintained visually appealing and effective displays for entire store.
- Displayed the appropriate signage for products and sales promotions.
- Consulted with customers on the latest styles and trends.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Marked clearance products with updated price tags.
- Assisted in gatherings to move materials and equipment for the assigned displays.
10+ years of experience
Numerous management positions in Bank's Deposit Services and Payment Services departments with the following highlights:
- consolidated Lockbox processing area resulting in cost savings and efficiency
- designed and implemented preprocessor for customer ACH files to allow for Credit Risk Verification checking and safeguarding against fraud
- designed and implemented ACH stop payment function resulting in increased fee revenue
- selected to implement new systems(IRA, Safe Deposit, 1099 Production, Central Information Files) providing increased efficiency and lower costs
0-5 years of experience
- Maintained store site with two lead Assistant Managers and Store Manager and generated over $130K in one day
- Supervised and monitored all Associates on shift / Train new hires on program expectations and safety guidelines / Set up schedules and confirmed completion of assignments each day for 56 Associates / Covered all call ins.
- Opened and closed store and served as 24 hour on-call security
- Order product inventory requiring daily shipment, load and unload trucks with forklift / Utilized hand held scanner to price and count product.
- Balance store monies and reconcile office paperwork.
0-5 years of experience
Surpassed requirements for top sales incentive programs by selling over $80,000.00 of product in less than a year
- Consistently received recognition and incentives for surpassing weekly sales goals
- Promoted to assistant manager, brought Platinum Sales figures to the store for the first time ever
- Created unique atmospheres for store events to promote and advertise seasonal items
- Coached and motivated employees to achieve the most from each and every sale
- Sent to other stores as manager to boost sales figures and share sales insight.
0-5 years of experience
Responsible for the managing of a high volume national children's ready to wear specialty store.
- Maintained daily comprehensive reports of current year versus prior year sales volume.
- Developed and instituted strategic sales measures to increase overall store volume.
- Hired and Trained employees in all retail areas.
- Presented sales reports to regional management on a daily to weekly basis.
0-5 years of experience
Managed retail store and supervised employees.
- Planned and prepared work schedules, assigning employees to specific tasks.
- Coordinated sales promotion activities.
- Supervised employees engaged in sales work, taking of inventories, keeping operating records and preparing daily record of transactions.
- Assisted subordinates and supervisors in identifying and resolving problems.
- Consistently met or exceeded daily and quarterly goals.
0-5 years of experience
Assisted the store management team by ensuring a customer focus on the sales floor with exceptional floor
supervision; helping to maximize store productivity and profitability by assisting in teambuilding and staff
development, goal setting and by ensuring compliance with all Coach Standards.
- Ensured that customers received outstanding service by providing an attractive shopping environment and knowledgeable, friendly associates who were responsive to customer needs.
- Used sound judgment when planning and executing strategies and making decisions. Anticipated needs and obstacles and reacted to changes by using creative solutions to enable timely execution of priorities.
- Ensured proper merchandise presentation, inventory levels, assortments and signage.
- Ensured that assigned departments were properly staffed by interviewing and selecting associates, providing
- Supervised and directed associates, determined schedules, assigned work, evaluated performance and provided
- Identified and communicated potential opportunities for increased sales and market share to corporate
0-5 years of experience
Communicated with supervisors and subordinates via email, telephone, or in writing.
- Motivated and trained staff to meet daily sales goals.
- Maintained inventory levels and ordered necessary stock.
- Prepared work schedules and monitored customer service levels.
- Assisted in production area and equipment maintenance.
0-5 years of experience
Increased monthly sales and units sold by nearly 80%
- Raised and maintained a high level of customer satisfaction.
- Created and administered social media promotions that increased daily in-store traffic.
- Managed online sales through multiple marketplaces such as Amazon, eBay, and Craigslist.
- Other responsibilities included in-store sales specializing in jewelry and electronics, maintaining accurate inventory records, and general computer systems administrator work.
0-5 years of experience
- Conducted Day-to-Day Business operation of a small retail store
- Supervised and trained a team of 10 employees, meeting all weekly sales goals
- Scheduled and maintained store inventory
- Oversaw all aspects of customer service
- Responsible for all cash handling, including accounts receivable and accounts payable
0-5 years of experience
Handled money with Point-of-Sale system including checkout, returns and exchanges.
- Designed marketing materials including business cards, website graphics, and circular ads.
- Ordered, received, priced, and displayed inventory.
- Maintained cleanliness and visual ordinance of the store.
0-5 years of experience
- Performed sales duties for couture clothing and accessories boutique, including working with high-profile clients
- Day-to-day store management including answering phones, utilizing cash register, and managing appointment schedule
- Responsible for opening and closing duties, as well as large cash drops
- Created unique window displays to increase customer traffic and distinguish designers' clothing lines
- Arranged after-hours appointments for high-profile clients
- Introduced creative promotion, using models to display product lines, which led to increased revenues
0-5 years of experience
Performed store opening and closing duties.
- Achieved daily sales goals.
- Ensured the store staff maintains and exceeds established customer service standards.
- Responded to customer concerns in a timely and appropriate manner.
- Prepared, maintained, and submitted reports and records, such as budgets, operational and personnel reports.
0-5 years of experience
Achieved 84 new activations in 6 months, surpassing the target goal of 55 over 6 months
- Achieved 192 upgrades, 52 upgrades above the 6 month target goal
- Grossed over $45,000 in 6 months for personal sales made
- Between 2 locations: 200 activations (121% of goal), 454 upgrades (108% of goal), grossed over $101,000 in 6 months
- Hire and fire, lead 2 store locations, train employees on sales process and company policies
0-5 years of experience
Responsible for branch attaining consumer product goals
- Partnered with lead teller to maintain high compliance standards and achieve 100% audit scores
- Responsible for coaching and training staff of seven
- Team lead for the expansion / acquisition team
- Managed the overall sales, service and operational performance of a branch banking office in unison with the Branch Manager
- Opened checking and savings accounts, handle loans, order checks and provide other customer services
- Coached, guided and directed branch staff, on sales and service activities related to consumer and small business deposits, investments, lending and other products
- Developed and maintained close relationships with assigned internal partners, such as Mortgage Loan Originators, Business Banking Officers, Cash Management Officers, Financial Advisors and Commercial Banking Relationship Managers
- Hired, trained, managed and motivated team members
- Made decisions regarding branch employees and customers
- Facilitated branch staff meetings to recognize team successes, changes to products, systems, policies and procedures
0-5 years of experience
Developed employees through Earn the Right coaching and goal setting
- Performed daily cash management and key holder duties
- Oversaw monthly physical counts and inventory control through box counts
- Handled customer escalations and employee concerns
- Scheduled and conducted interviews in search of quality team members
10+ years of experience
Trained and scheduled cashiers, provided counseling and coaching.
- Ensured customer satisfaction by interacting with them and provided
- Supervised associates with day to day tasks and assignments.
- Performed cash audits, ordered large amounts of change for the banks in the shops.
- Responsible for store presentation, ordered merchandise.
- Volunteered to work in both terminals 1 & 2 when necessary.
10+ years of experience
Trained and scheduled cashiers, provided counseling and coaching.
- Ensured customer satisfaction by interacting with them and provided
- Supervised associates with day to day tasks and assignments.
- Performed cash audits, ordered large amounts of change for the banks in the shops.
- Responsible for store presentation, ordered merchandise.
- Volunteered to work in both terminals 1 & 2 when necessary.
0-5 years of experience
Supervised and managed team to drive product sales and customer engagement.
- Interfaced with clients and educated them about products and services.
- Participated in planning and driving all retail and sales activities at my branch.
- Developed and executed sales promotions ideas and concepts for different product units and categories.
0-5 years of experience
Ordered office stock for daily work performance
- Increased sales with excellent customer service levels and developed good
- Assisted with small business management for leads on potential leads
- Trained new sales associates with sales and product knowledge
- LG ambassador, educating colleagues and consumers of the brand and specifications
0-5 years of experience
Assisted various customers with inquiries and purchases
- Balanced cash register and exceeded sales expectations
- Assisted in displaying merchandise throughout the sales floor
- Maintained cleanliness and appearance of the store
- Entrusted as a key holder to the store
0-5 years of experience
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling
- Instructed staff on how to handle difficult and complicated sales.
- Trained, and evaluated personnel in sales or marketing establishments.
- Assigned employees to specific duties.
0-5 years of experience
Opens/closes store in absence of store manager. Assists in operating the retail store to include: managing retail team, safe accountability, exchanging money, customer service, setting up displays and other merchandise, cleanliness of store.
- Assisted with management of the production side of the store to include: running the production team with production manager was unavailable, pricing/producing merchandise for sales floor, accepting donations.
- During time as assistant manager, increased sales in all the different departments. Worked with and trained team with the proper way of placing products on the floor.
- Brought energy and charisma to the store. Always on the move, helping all other team members.
0-5 years of experience
Quality control; assist store manager in meeting monthly production plan as directed.
- Assist in completion of store staff work schedules, as directed by store manager; met company needs while staying within budgeted hours.
- Maintain proper opening and closing procedures; ensures safety and security measures at all times.
- Effectively maintain a safe environment for all employees, participants and customers.
- Ensure 100% cash register accountability and accuracy for all employees on a daily basis.
- Assist customers with questions and concerns; consistently maintain customer satisfaction.
0-5 years of experience
- Promoted from Lead retail consultant in November 2008
- Supported store manager in the daily operations of one of the highest traffic stores in the area.
- Assisted store manager in managing and developing over 20 employees
- Drove store sales and put procedures and tools in place to create a successful sales environment
0-5 years of experience
- Maintained hours and budgets required of the company.
- Composed and prepared weekly employee schedules and trained new hires.
- Built and merchandised store displays and stock.
- Counted and prepared daily sales and bank deposits.
- Provided excellent customer service.
- Continually worked to increase growth thru sales and creative merchandising.
0-5 years of experience
Manage store operations with key-holder responsibility; open/close store
- Contributed to highest percentage to plan in spring/winter of 2013
- Emphasizes customer loyalty program to customers
- Increase repeat business by confirming customer satisfaction before closing Interaction
- Observe and coach associates in sales floor techniques and customer service skills
- Accountable for overall visual appearance of store, cash wrap, and daily bank deposits/verifications
- Restored organization to stockroom, financial, and operational reports, records and documents
0-5 years of experience
Managed three (3) 24-Hour Stores and Twenty-two (22) Associates, across two shifts, $6M+ budget
- Provide operational and personnel guidance/support, research/troubleshooting, product and supply distribution
- Prepare daily, weekly and monthly financial/product reports using STS Systems Management
- Initiate/maintain/implement procedural operations; Create/maintain product Records/Ordering thru PeopleSoft.8
- Working, in-depth knowledge of POS Transaction, STS Merchandising Systems
- Increase revenue through creative merchandising, create/maintain product handling records
- Achieve sales/profit goals through effective integration of creative merchandising, financial planning and controls
6-10 years of experience
Manages quality operations, evaluates current processes and procedures to identify opportunities.
- Considers the relative costs and benefits of potential actions to choose the most appropriate one for maximizing efficiency, effectiveness, and productivity.
- Supervises the performance of direct reports and recruits, hires, and retains associates. Creates and contributes to an environment that respects and supports associate opinions and input.
- Recommends and implements strategies and action plans to promote customer retention and sales, advises on and resolves complex or sensitive customer issues.
- Develop and executes sales strategies that create opportunities for new growth.
- Managed 400 plus associates and oversee $105 million in sales.
6-10 years of experience
Manages quality operations, evaluates current processes and procedures to identify opportunities.
- Considers the relative costs and benefits of potential actions to choose the most appropriate one for maximizing efficiency, effectiveness, and productivity.
- Supervises the performance of direct reports and recruits, hires, and retains associates. Creates and contributes to an environment that respects and supports associate opinions and input.
- Recommends and implements strategies and action plans to promote customer retention and sales, advises on and resolves complex or sensitive customer issues.
- Develop and executes sales strategies that create opportunities for new growth.
- Managed 400 plus associates and oversee $105 million in sales.
0-5 years of experience
- Supported the Store Manager in implementing company programs by working directly with the shift team to execute action plans that meet sales, operational and organizational objectives
- Demonstrated an understanding of the store financials and focused on directing the team to increase store sales
- Implemented and managed training activities in support of developing highly motivated team members
0-5 years of experience
- Managed store operations, sales staff, customer service, visual merchandising and inventory shipments
- Conducted monthly inventory, reconciled cash receipts and submitted weekly sales reports
- Maintained e-tail site photos, inventory and homepage design using E-Catalogue
0-5 years of experience
- Facilitated the Grand Opening of University Towne Center location
- Interviewed, hired and trained new personnel
- Managed substantial product inventory
- Designed visual merchandising to maximize sales trends
- Interfaced with corporate payroll, buyers, human resources, and management staff
- Floor supervision and operation
- Provided consistent leadership and strong motivation to sales staff on a daily basis
0-5 years of experience
Managed all operational and financial resources to achieve store goals.
- Maintained a high level of customer service.
- In charge of open/close procedures including reconciliation of sales, cash and inventory transactions as well as bank deposits.
- Supervised employees receipt of merchandise, stocking and floor setup.
- Coordinated employee schedules and training.
0-5 years of experience
- Performed Open and Close Store procedures including store floor review, cash drawer reconciliation, and sales reports
- Handled customer complaints with finesse and skill to encourage customer loyalty and revenue growth
- Coordinated marketing promotions, merchandising initiatives, inventory control, and stock purchasing
0-5 years of experience
Coach and develop top sales representatives.
- Won a trip as one of the top 200 sales performers in the nation at the company.
- Top salesperson in district for customer retention.
- Complete and maintain all paperwork necessary for running a store.
0-5 years of experience
Supervised the Retail Associates on the sales floor and managed the flow of customers
- Responsible for driving monthly sales and coaching team members for improvement and ensuring [company name] sales procedures and paperwork compliancy
- Provide training on products, marketing promotions and programs to ensure retail associates are informed and trusted sales advisors during the sales process
- Responsible for driving sales through floor coaching, one on one coaching, and team selling initiatives
- Develop team goals to identify areas of focus for particular sales metrics for skill improvement
- Assisted Store Manager with recruiting and interviewing potential sales representatives for full and part-time positions
0-5 years of experience
- Responsible for managing 20-30 employees at one given time.
- Maintained a good rapport with all customers in order to achieve outstanding customer service.
- Managed and delegated all projects such as stock work, resetting parts of the store, and general cleaning.
- Networked at multiple levels to recruit new employees with great customer service and work ethic to better the company and the employees themselves.
- Resolved customer issues and makes sure they leave the store happy.
6-10 years of experience
Review store goals with Staff and ensure all is being done to obtain store quota (our store is ranked number 1 in a market of 12 )
- Coach Representatives on store metrics according to performance at time of the month.
- Create action plans as to how we will achieve store goals.
- Think of new ideas/ ways of exceeding store goals within policy.
- Trainer. In charge of training new employee's on sales, techniques, rules and regulations.
- In charge of inventory (shipping and receiving on a daily basis) and conducting store counts once a month
0-5 years of experience
As a store manager I have experience in payroll, scheduling, store specific time keeping systems and merchandising.
- Supervising a team of up to eight employees and delegating daily/weekly tasks.
- Job requirements included receiving and processing shipment paperwork.
- Processing store forms I.E. fundraisers, manually entering store data for excel spreadsheets and other Microsoft Office related worksheets.
- Ensuring customer satisfaction and employee efficiency.
- Store management responsibility also include, cash handling I.E. safe counting, deposit bank drops, and supervising employee cash handling.
0-5 years of experience
- Led a team of 8 sales associates to meet sales goals of up to $12,000 during peak times.
- Instrumental in coordinating efforts to build/teardown 2 physical store locations.
- Trained 8 sales associates in the areas of POS systems and customer service.
- Handled up to $8,000 in sales per shift during peak times.
6-10 years of experience
Manage sales team of 11 employees responsible for 1.59 million dollars in revenue per year.
- Proven track record for superior sales planning and execution through internal and external events.
- Work diligently with my direct reports on driving sales, reducing churn and demonstrating the right actions that come with being a high performing sales people.
- Communicate process improvements to team utilizing reports and coaching behaviors.
- Perform operational duties, observe/maintain inventory, returns, restocking and ordering supplies on a weekly/monthly basis and/or order when necessary.
0-5 years of experience
- Provided customer-focused service with ability to identify needs and offer product that exceed expectations
- Built positive clientele relationships with a kind and patient personality and outstanding communication skills
- Mentored and coached sales associates, sales floor maintenance, and cashiers to achieve success
- Operated SPIKE program and Microsoft Word and Excel for construction of weekly schedules, daily milestones and goals
Retail Cover Letter Examples
