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Front End Cashier Duties and Responsibilities
The type of organization a front end cashier works for will determine the exact roles and responsibilities they take on. Based on job listings we analyzed, a front end cashier's duties typically involve:
Greeting Customers Front end cashiers serve as the face of the company, so they're responsible for greeting customers professionally and politely and being friendly with everyone who enters the store.
Process Purchases Front end cashiers process all purchases by scanning the items, bagging them if requested, and taking the final payment. Depending on the business, they may be required to check identification for age-restricted products, such as alcohol or tobacco.
Process Exchanges or Returns If a customer is unhappy with the quality of the item they bought, front end cashiers need to assess whether the purchase is eligible for a return and process the exchange or refund accordingly.
Answer Questions Customer sometimes have a query regarding a product or a service, so front end cashiers need to be educated on the products they're selling in order to address these questions in an informed way and provide the best possible answer to the customer.
Balance the Cash Register At the end of a shift, front end cashiers count up the money in their register, sort it, and bag the currency they've taken for that day. They also need to resolve any discrepancies before they end their shift.
Front End Cashier Skills and QualificationsFront end cashiers should have strong customer service skills, the ability to manage time efficiently, and basic math skills. Typically, employers require a high school diploma and preferably some previous experience in a similar role, as well as the following abilities:
- Communication skills - front end cashiers need to answer questions, explain pricing, and remain calm when dealing with unhappy customers, so strong communication skills are a must in this job
- Customer service - front end cashiers should be helpful and approachable at all times, able to provide great customer service to people of all walks of life
- Teamwork - front end cashiers work as part of a team, so the ability to work in a professional, friendly, and polite manner is important in order to do this job effectively
- Physical stamina - shifts as a front end cashier can be long and require hours of standing behind a counter or desk, so applicants for this role should have good stamina, as well as strength to lift products and boxes
- Mathematics - this role requires the ability to count change and sort and count the money taken at the end of a shift, so good math skills are important to this job
Front End Cashier Education and TrainingThe minimum requirement to become a front end cashier is a high school diploma or GED, although some employers may accept applicants with just previous retail experience. Prior experience in a similar role is advantageous. Cashiers should have basic math skills in order to count money in their register and provide change to customers. Training for front end cashiers is provided on the job from more experienced colleagues and usually lasts several months.
Front End Cashier Salary and OutlookThe median annual salary for front end cashiers is $20,000. Front end cashiers in the 10th percentile earn around $12,000 a year, while the highest paid earn just over $43,000 annually. Bonus structures, profit-sharing opportunities, and commissions all provide additional earning potential of around $1,000 respectively. Some companies offer health benefits as part of their salary package for this job, but around 70 percent of employees do not receive these perks. The Bureau of Labor Statistics projects growth in this field to decline 1 percent through 2026.
We've collected some of the best resources to help you develop your career as a front end cashier:
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - this essential handbook for providing great customer service in any industry is packed with useful advice and tips on how to create an environment that keeps customers returning time and again
Extra Mile: 500 Customer Service Tips for Success - from customer retention to the secrets of business titans like American Express and Ritz-Carlton Hotels, this book provides a great deal of knowledge in an easy-to-follow format that's perfect for anyone starting out in the customer service sector
Customer Service Champions - anyone looking to build up their customer service skills will appreciate this LinkedIn group. With over 107,000 members, it's a great resource for gaining knowledge and sharing ideas and concepts with other professionals
Cashier Live - this blog is packed with useful posts, tips, and articles on the retail sector. From merchandising to industry news, there's plenty to learn from here, including a specific section on customer service for front end cashiers
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