Client implementation that included customer and vendor interface process, project management, audit review, coordinated technical administration and program analysis.
- Worked with client Risk Management departments for Claims costs/Loss Run Statements, and Profitability statistics.
- Account development that included customer interaction, promoted additional services, and provided webinar/teleconference training to all HR administrators/Workers' Compensation departments, Risk Management, and TPA/insurance Carriers through WebEx interface.
- Account database maintenance that includes client updates, print material, 3rd party interface updates, and CRM updates.
- Worked with the Injury Care Coordinators in our Injury Hotline center to assist in answering any questions they had during the First Report of Injury. (FROI) State reporting.
- Served as an Internal Marketing consultant for the Marketing Assistant.