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0-5 years of experience
Provided clerical and administrative support to the Programs Online Registration Dept.
- Assisted 1199SEIU members with childcare registration applications and program selection
- Performed data entry of member and program information
- Advised members of 1199SEIU Child Care Fund services and programs.
- Clearly interpreted eligibility and application guideline.
- Maintained accurate files, records and confidentiality according to HIPAA laws.
0-5 years of experience
Conducted and ensured the enrollment procedures were properly filed and completed in both the computer system and hard copy
- Assisted students with request to drop and/or add classes while ensuring their schedule did not have any conflicts
- Maintained accurate and current records of students’ academic status and progress
- Operated standard office software applications to compile data and prepared information and correspondence regarding students admissions and records
- Operated a computer terminal to input and retrieve information from a variety of specialized admissions and records computer application program
0-5 years of experience
Performed various administrative duties as needed to include filing, typing and submitting daily weekly and monthly reports.
- Independently reviewed, processed, and issued over 700 application requests for vehicles, weapons, and bicycle registration monthly.
- Maintained and input data via the Dept. of the Army’s Centralized Police Suite (COPS); entered, verified, and retrieved information as needed.
- Ensured applications and supporting documentation were complete, valid and in compliance with regulations.
- Issued appropriate decals to include temporary and extended passes.
- Maintained accurate accountability of vehicle registration decals issued and on-hand.
- Provided customer service support providing advice and assistance on regulations and requirements regarding various registration programs to military and civilian personnel, contractors, and vendors.
10+ years of experience
Consistently provided excellent customer service as patients registered for outpatient, observation, surgical and emergency room services
- Demonstrated the ability to make a smooth transition from the hospital to the outpatient diagnostic clinic
- Attentive to details and critical thinking skills to prioritize workload in a fast paced environment
- Gathered pertinent information and signatures to verify insurance for maximum reimbursement
0-5 years of experience
Performed student administration services within the Registrar’s Office with a student enrollment over 32,000 consisting of credit students, continuing education students, and G.E.D. students; directed students to appropriate campus resources
- Managed student record database utilizing Oracle backend; kept all student’s information confidential in accordance with federal privacy laws
- Monitored new incoming students during the orientation process; assisted with scheduling issues and setting up financial payment plans
- Assisted administrative staff with clerical duties and miscellaneous projects as needed
0-5 years of experience
Successfully worked with 5 departmental health care team members, providing assistance to patients, and nursing staff with direct & indirect patient care, ensuring smooth work and patient flow within the department.
- Welcomed up to 100 clients daily to hospital, directing each of them to their appropriate departments within the hospital system. Assisted with hospital escort as needed.
- Administrative duties included collecting contact and insurance information. Maintained strictest of confidentiality in adherence with release and patient privacy.
- Used appropriate techniques, demonstrates the ability to accurately, efficiently and safely assist clients with scheduling appointments, updated calendars, filing and maintained records. Completely conforms to guidelines of hospital system.
- Demonstrated the ability to perform the following computer functions accurately: Patient Registration, Staff list, Receipt, Verification, Results, Inquiry, Charging and Crediting. Attentive to record keeping, documentation of work performed and required clerical tasks.
- Maintained top cleanliness and sanitary conditions at all times, obeying the guidelines of standard precautions based on criteria for hospital regulations for infection control.
- Understood and communicated to patients the policies and procedures created in the medical facility compliant with HIPAA guidelines.
0-5 years of experience
- Inspected member’s applications with a high attention to detail for errors and inaccurate information. Verify member’s documents and identifications for authenticity.
- Mathematically calculated member’s annual salary and pay rate to evaluate reimbursements and co-payments.
- Transferred and updated member’s personal information into 1199SEIU Child Care Fund’s database through Oracle. Register member’s selected programs from applications into database for 2011 child care programs.
- Filed all applications for data entry, editing and records. Mailed program status letters to members within a timely manner.
- Assessed quality control on each member’s application and database information to be processed for 2011 child care program.
0-5 years of experience
Provides explanation of pertinent policies and procedures for service including payment of accounts and schedule or charges for services.
- Complies patient charges for services, assuring services provided are appropriately charged and provides patient statement and explanation of charges.
- Maintains accountability for all monies on hand and collected and prepares daily deposit.
- Processes medical records requests, assuring release only to appropriate parties proper authorization.
- Seeks professional growth via participation in relevant educational activities.
- Participates in the development of Clinic office standards, policies and procedures.
- Participates in community-service related events promoted by the Clinic and Hospital Systems.
0-5 years of experience
Performs Administrative duties to ensure the efficient operation of the Registration Office.
- Conducted data entry of admissions, registration and record transactions.
- Determined Florida residency eligibility
- Good knowledge of the computer operations and systems design as related to the registration process.
- Assisted students, parents and faculty regarding a variety of registration issues.
- Maintained confidentiality of student information and transactions.
- Performed routine office duties such as filing, copying, typing, and answering phone calls.
0-5 years of experience
Utilized Microsoft Excel to create weekly work schedule for a staff of 35
- Advised members on Child Care Fund services, registration application and program selections
- Communicated with 1199SEIU members via telephone and written correspondence regarding required documents needed to complete registration
- Maintained filing systems, filed and retrieved documents, manuals, reports, letters, and other materials
6-10 years of experience
Ensure all customer related issues via email or escalated calls are resolved promptly and accurately, research complaints, ensure that customer needs are resolved timely and in accordance with company policy.
- Partners with billing to resolve any account issues within a timely manner while keeping customer informed throughout the resolution process.
- Oversees all daily activities of shift team to provide support and meet performance goals.
- Works with manager to design and implement performance metrics as deemed appropriate to reach organizational goals and alleviate performance gaps.
- Work multiple accounts daily, ensuring accuracy and timely processing of data
- Prepare and process insurance claims and payments according to company policies
- Train new hires, review and implement company regulations as needed.
6-10 years of experience
Updated patients accounts information–50 to 100 claims per day
- Successfully resolved patients issues varying in complexity
- Assisted and led patients to their scheduled appointments
- Supervised and self-managed multiple/various special projects
6-10 years of experience
Provide customer service to patients in departments such as the Emergency Room, Outpatient Services, and Admitting Department (registration of hospital services, taking insurance co-pays, registering and admitting patients, hospital payments, and switchboard operator)
- Revamped registration templates and created Macros to improve workflow and efficiency
- Provided better service toward our patients by helping Emergency Staff Translate to our Spanish speaking patients.
- Competent in Microsoft Word, Excel, Access
- Skilled with hospital databases such as Paragon, MLINK, PICIS, and Assess Integrity
- Fluent in writing, reading and speaking Spanish
6-10 years of experience
Register in outpatients from Outreach clinics and hospital. Gather information for the registration by either calling or receiving faxed information. Perform general clerical work utilizing knowledge of office systems and procedures. Aid in training of less experienced employees in different areas within the department.
- Improves work skill through in-house continuing education programs (HIPPA Training 2003/2004/2005, Dealing with Angry People 2005, Dealing with Conflict 2006, Writing for Business Professional 2006)
- Assisted in a team environment to redesign and implement a new registration form to bring in more revenue.
- Certificate of Completion of shipping of Infectious Substances under IATA 11/2004
- Received Employee of the Month in Anatomic Pathology Department 4/2003 for being a team player and going the extra mile.
0-5 years of experience
Cordially interview incoming patients and representatives while accurately entering patient demographic and insurance information into the computer.
- Conduct phone interviews with patients to schedule cardiac rehab appointments.
- Operate a multi-line phone system and paging overhead using a multi-line system for over 700 employees.
- Create pre-admission accounts in the computer and accurately filing them for future registration efficiency.
- Run insurance verifications for appropriate providers and make changes to accounts accordingly.
0-5 years of experience
Consult with nurses and unit clerks regarding visitors.
- Processed and assembled medical records.
- Maintained an effective photo visitor pass system, including enforcement of visitor’s restrictions.
- Provided information regarding patient’s discharge and location.
- Distributed and assigned patient telephones and numbers.
- Entered inpatient admission and information; including insurance.
6-10 years of experience
- Obtained demographic information, photo identification, and insurance cards of patients.
- Provided excellent customer service to patients, visitors, and other associates of the organizations.
- Collected payments from previous bills and co-pays for present bills.
- Screen patients for financial obligations and helped patients with filing a KHCP form for assistance
0-5 years of experience
- Increased number of insured patients as insurance and policy advocate by providing patient/client education
- Improved department metric scores in performance by leading focus on department targets for accuracy on forms processing
- Reduced nursing workload by coordinating and prioritizing with ER staff to attend to patients in timely and precise manner
0-5 years of experience
- Obtained accurate and thorough demographic and insurance information, processed orders, and entered data into computer system to complete patient registration
- Contributed to per-register or discharge of all patients and collected payments as appropriate in order to facilitate point of service collections and to contribute to the established departmental collections goal
- Utilized all available resources (i.e. web sites, telephone, fax and manuals) with Managed Care groups, physician office staff and other review agencies when obtaining benefits, prior authorizations, co-pay data and other related information in order to allow for clean claims to be processed within the established AR guidelines
- Answered telephone calls from internal and external customers including patients of all ages in a prompt and courteous manner within 2 rings
- Audited folders to ensure the correct demographic and financial information has been recorded correctly, forwarding all errors to supervisor for review
- Operated office machines, such as photocopiers and scanner, facsimile machines, voice mail systems and person computers
- Assisted in performing overall daily maintenance of the library to include ordering, cataloging, classifying, circulation, and maintained all library periodicals, and books
- Reviewed files, records and other documents to obtain information to respond to requests
- Updated and produced records generated through inventories, weeding withdrawals, holdings corrections and processing of new books. As well as checking books back into inventory
0-5 years of experience
Served visitors by welcoming, greeting and directing them accordingly.
- Handled all incoming/outgoing calls using a multi-line telephone system.
- Received, entered and/or retrieved patient related data from Healthcare providers.
- Verified insurance coverage by phone and entered information into registration records.
- Operated Patient registration desk to enter, store, process and retrieve client information.
- Directed visitors to appropriate areas throughout the healthcare facility.
- Assisted Care and Nurse Managers including the Associate Medical Director in collecting data related to patients medical history and referrals
- Supported staff with assisting patient registration and accessing AS400 as needed.
- Prepared written status reports and provided verbal updates upon request by Director.
- Documented activities and progress in medical charts, computer billing/utilization systems.
- Secured and maintained patient medical records and files for retrieval purposes
0-5 years of experience
Admitted patients to the emergency room, same day surgeries, lab as well as extended care and normal
hospital admissions
- Prepared entire hospital census nightly
- Collected insurance information and co-payments from patients and/or others responsible
- Answered multiple phone lines
- Filled in for hospital operator and others upon request
6-10 years of experience
Registered patients and verified insurance
- Updated and verified patient information
- Scheduled appointments
- Created monthly reports and completed chart audits
- Completed and submitted clinical documentation
- Scanned medical records into EMD system
- Verified transactions, funds received and patient account balances
- Provided excellent customer service to all patients
0-5 years of experience
Registered and admitted patients to the hospital for treatment
- Completed discharge paperwork
- Collected insurance copays and recorded the correct information
- Explained HIPAA guidelines
6-10 years of experience
Responsible for answering the phone, as well as delivering messages to the appropriate person.
- Enter, update and verify all data necessary for the patient, and third party payers.
- Verify insurance coverage by phone and enter the information into the registration records.
- Responsible for making sure all patient information is recorded in the patient’s file.
- Scanning records into the ECW System and pulling and filing medical records
- In charge of accurately relaying information from the written files onto the computer database.
- Maintain contact with various health cares professional that the patient comes into contact with to both provide and obtain additional information.
0-5 years of experience
Provide excellent customer service, register new patients, schedule appointments, verify income information through Centricity CPS 10 and Health Pro
- Update patient files as needed, usually annually
- Prepare encounters for office visit
- Verify third party coverage, such as insurance, Medicaid or Medicare
- Identify duplicate patient records and code for deletion by the Manager
- Collect payments for office visits and post payments to patient accounts
- Assists patients with the proper documents for their referrals
- Check and close out patients encounters
0-5 years of experience
Maintained confidential patient records
- Recorded all new patient information
- Documented important patient information
- Evaluated patients for Medicaid eligibility
- Obtained co pays for ER and outpatient services
- Managed all phone calls to Harton Medical Center
0-5 years of experience
Obtains, verifies and relays patient demographic information using Docutap program
- Working knowledge of local insurance policies
- Effectively uses multiple insurance websites for verification of coverage
- Meets with patients and families to receive and provide information and to obtain signatures and consents on forms
- Acts as Preceptor: orients new staff
0-5 years of experience
Greeting and checking in patients for their appointments
- Answering and transferring phone calls
- Scheduling patient appointments
- Entering patient demographic and insurance information into computer system
- “Super User” for Great River Health Systems: Learned and trained other hospital staff in use of new
10+ years of experience
Receiving the patient and registered their medical in a expedient and accurate manner
- Using sound judgment when the patient has a emergency complaint and when calling the nurse to evaluate the patient
- Verifying all information and existing charts with patient, explaining the charges and providing a statement when requested
- Collecting payments and providing a positive customer service to patient and clients
- Assisting with new hire training
6-10 years of experience
Initiate the registration process to all patients that present for services
- Obtain accurate demographic and identification information
- Inform patients of financial responsibility
- Collected copayments and deductibles
- Maintained an accurate cash drawer
- Periodically trained new employees on all aspects of emergency room registration and department policies
- Answered a high volume multi line telephone, fax machine, computer and other various office equipment
- Proficient in various Microsoft Office programs
0-5 years of experience
Responsible for pre-admission and admission of all patients into hospital. Responsible for gathering all accurate and complete information from patients for completion of admission/registration process.
- Prepares pre-census, final census, and registration of all patients, same day. surgery, outpatient and emergency room patients.
- Obtain appropriate signatures, notifying patients, guests of facility regulations, policies and services as well as point of service collection.
- Responsible for announcements of all emergency codes, also, switchboard operator for entire hospital. Greet all patients that arrive to hospital ER.
- Receive and send faxes to doctors and/or nurses on medical floor concerning patient records to be updated or corrected.
0-5 years of experience
- Registers patients that arrive in the ER with correct demographics
- Responsible for verifying patients identity, personal information & insurance, accurately, results of 88%
- Collects billing Co-Payments while meeting the daily quota per patient
- Communicates in writing incidents that occur in detail as references
- Organizes patients charts for Physicians to properly confirm patients
0-5 years of experience
Started as a collections specialist and took a position as a registration clerk in the ER to learn all aspects of the hospital to enhance my future career in Health Administration.
- Responsible for checking patients into the ER upon arrival
- Responsible for updating and entering demographic, insurance, and other information
- Collect insurance co-pay from patient upon discharge
- Work closely with department heads to provide solutions and updates on accounts.
- Responsible for entering information into hospital CPSI system
0-5 years of experience
Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Maintain medical records, technical library, or correspondence files.
0-5 years of experience
Greet visitors, assign badges and acquire signatures for vendors needing to gain access to the building
- Answer incoming telephone calls and direct to appropriate clinics or departments
- Register patients as needed for laboratory, radiology, sleep study or cardiopulmonary procedures, emergency room and inpatient admissions
- Enter emergency room charges after patient has been discharged
- Accept patient payments and apply discounts when applicable; answer patient billing questions
- Assist emergency room nurse as needed
- Fax medical documents or medical record request as needed; copy patient charts to prepare for transfer to another hospital location as needed
- Train incoming registration clerks
0-5 years of experience
- Obtain information to carry out registration and pre-registration of patients.
- Conducted verifcations of insurance and collections of patient liability.
- Assisted in ER registration and bed control.
- Handled large volume of incoming phone calls.
0-5 years of experience
Answered high volume of incoming phone calls while resolving patient issues and concerns
- Scheduled appointments for patients via phone or in person using various scheduling software
- Registered all patients for their appointments along with previously verifying insurance (Commercial/Private/Medicaid/Medicare) eligibility and coverage
- Processed data and patient demographics while always maintaining HIPPA protocols
0-5 years of experience
Verify insurance eligibility and financial information.
- Responsible for scheduling, registration and booking of patients based on staffing, equipment and supplies.
- Coordinate all billing information with corporate office.
- Responsible for follow ups with patients.
- Translate information from Spanish speaking patients to Doctors and Nursing staff.
- Answering telephones and greeting patients.
- Assist parents of handicap children writing notes to public services for assistance with Electric bills, Social Security and transportation.
0-5 years of experience
Assist staff with faxing, copying, and other activities related to medical office
- Scan documents into Centricity and/or OncoEMR into the correct patient record
- Verified the patient’s identity according to FCS’ Patient I.D. policy
- File alphanumeric utilizing EMR system
- Verified information on the patient’s demographic sheet
- Assisted patient’s with the completion of new patient paperwork
0-5 years of experience
- Greeted persons entering the hospital, determined the nature and purpose of their visit, and directed or escorted them to the respective section of the hospital
- Provided information about the hospital such as the location of departments or branches, employees within the organization, or services provided
- Registered about 20 patients daily through the use of computers by entering all the relevant data on the patient (Utilized AS400 systems, Medhost, and a commercial 3-in-1 printer/copier/fax machine)
- Verified patients’ information upon registration to ensure that their records were up-to-date
- Operated the telephones by answering and forwarding calls, taking messages, or facilitating the scheduling of appointments (An average of 25-30 calls per day)
- Faxed physicians’ orders to the relevant department depending on the patient’s procedure to be done
- Filed and maintained patients’ medical records
- Collected patients’ insurance information and verified their benefits with their insurance company by either calling or through Passport/OneSource (electronic system for insurance verification) in order to determine their monetary responsibility for their service
- Received payment and recorded receipts for emergency, outpatient, and inpatient services
- Upheld confidentiality as necessary (HIPAA privacy policy)
0-5 years of experience
- Greeting patients and their families when they entered the third floor of MMS
- Collecting and processing information in preparation for a patients visit.
- Using proper computer skills and data entry skills to schedule future appointments.
- Demonstrating proper etiquette when speaking with patients and callers over the phone.
- Getting pre-authorizations for patients when the doctor orders for them to have diagnostic imaging tests.
- Receiving and recording charges and payments.
0-5 years of experience
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Advise members of [company name] service and programs; interpret eligibility and application guidelines.
- Assist members with registration online or in person while providing guidance to program selection regarding their children.
- Follow policies, procedures, and guidelines regarding HIPPA and ensuring member’s information is protected at all times.
- Perform data entry in KIDS database updating member demographics and selections of programs for upcoming service year.
- Maintain accurate files, records and confidentiality.
- Provide clerical and administrative support to fellow co-workers.
6-10 years of experience
Daily interaction with patients, families, and medical professionals
- Entry of patient demographics, insurance information, and physician orders into computer databases
- Ensuring patient confidentiality
- Operation of office machinery including multi-lined telephone systems, fax, copier, shredder, and scanner
- Daily collections and cash reconciliation
0-5 years of experience
- Registered new patients
- Scheduled patient appointments
- Verified and updated demographic information
- Provided general information
0-5 years of experience
Completes registration & enrollment for adult education classes such as GED, HS completion, and ESOL classes.
- Assists in maintaining student’s hours, test dates & test scores.
- Performs any additional clerical/office work as needed.
- Answers phone with multiple lines & uses Microsoft Outlook on a daily basis.
0-5 years of experience
Completes patient registration for both outpatient and emergency room services including labs and radiology procedures.
- Verifies patient information including name and contact information.
- Escorts emergency room patients to their room once registration is completed.
- Processes payments on patient accounts.
6-10 years of experience
- Responsible for the registration of admission/emergency room in a caring, professional and efficient manner.
- Responsible for accurate recording for patient’s personal information.
- Greeting and monitoring patients flow.
- Verify patient’s medical insurance and eligibility.
- Collect and post patients co- pay.
- Responsible for the maintenance of the records of the patients, billing instructions.
- Maintained the special bill’s lists, customers account.
6-10 years of experience
- Register and collect all necessary required documents for patients
- Answer the phones, make appointments, take messages and call insurance companies
- Help translate for doctors and therapists when needed
- Train new registration employees for the department
- Handle finance and medical charts
0-5 years of experience
- Report to Manager of Patient Registration
- Greet and register patients in Emergency room
- Obtain and verify correct demographics and insurance information
- Answer phone and direct phone calls to other areas in hospital
- Assist patients as needed
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
