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Medical Office Supervisor Resume Samples
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0-5 years of experience
Provided customer support to 12 forward deployed units with a staff of three. Produced and processed over 150 awards, 75 fitness reports, 60 enlisted evaluations and 100 travel claims.
- Responsible for the successful transmission of 30 critical messages through message traffic.
- Maintained and monitored 10 government credit card accounts, ensuring that proper usage and bill payments were being made.
- Ensured temporary housing arrangements were made for all new arriving staff, doctors and visitors.
- Awarded for the third time the Navy and Marine Corps Achievement Medal and Letter of Commendation.
0-5 years of experience
Provided customer support to 12 forward deployed units with a staff of three. Produced and processed over 150 awards, 75 fitness reports, 60 enlisted evaluations and 100 travel claims.
- Responsible for the successful transmission of 30 critical messages through message traffic.
- Maintained and monitored 10 government credit card accounts, ensuring that proper usage and bill payments were being made.
- Ensured temporary housing arrangements were made for all new arriving staff, doctors and visitors.
- Awarded for the third time the Navy and Marine Corps Achievement Medal and Letter of Commendation.
0-5 years of experience
Responsible for leadership, direction and managing daily operations of three outpatient clinics. Including, planning and implementation of all practices to ensure an efficient, coordinated approach to customer service excellence.
- Promoted effective communication and collaboration between the Community Health Department and members of the Healthcare Team, Community Agencies and resources to meet the evolving needs of specific patient populations of SMMC.
- Identified and developed strategic action plans to improve billing and collection practices. Developed and implemented best front office practices to maximize patient flow, increase patient satisfaction and ensure ongoing compliance with JCAHO, DHS, CLIA, OSHA and Health Plans guidelines.
- Maintained and monitored daily statistics and reports to ensure appropriate staffing levels based on unit of service standards.
- Generated and reviewed monthly audits for environmental care, medical records, CPSP, laboratory practices and logbooks to identify area of improvement and resolve adverse results.
- Performed employee evaluations, payroll, conflict resolution, staff development training. Developed, coordinated employee's retreat activities, and community events with Leadership Team to ensure employee's engagement and increase Gallup score.
0-5 years of experience
Managed business from startup development of over 2000 accounts with multiple disciplines.
- Strengthened repeated business referrals, increasing business by %75 within 5 years; marketing, working with insurance companies to allow patients to continue treatment, work with patients that have out of pocket expenses.
- Oversaw daily medical office operation, managing 5 employees, 10 therapist (non clinical).
- Responsibilities included administration, billing, personnel issues, Human Resource policies and procedures; oversee inventory and purchase of medical supplies.
- Hired and trained staff.
0-5 years of experience
Supervised the front office and administrative staff to ensure that all policies and procedures were met.
- Coordinated and oversaw scheduling, supervising, and development of front office receptionists.
- Planned and executed staff training and meetings.
- Conflict resolution for staff and patients.
- Maintained close and harmonious working relationships with all departments through clinic coordination meetings.
- Verified patient's eligibility and benefits with Insurance Companies
- Assisted the CEO with daily tasks to ensure smooth daily operations.
0-5 years of experience
Ensured that patients were properly and timely checked in to see the Physician.
- Updated patient's demographic information and conducted insurance eligibility verification before patients' arrival to reduce their wait time and increase customer' satisfaction
- Monitored the credentialing process of physicians and network participation to avoid unnecessary
- Monitored the accuracy of CPT and ICD-9 codes entered into the Medical Manager System to expedite reimbursement
- Ensured that patients received the necessary referrals and were reminded of future appointments.
- Prepared weekly and monthly reports of summary of activities
- Ensured that the environment was kept clean to increase customers' comfort
- Ensured that every patients was welcomed into the facility with courtesy
6-10 years of experience
Provided administrative support to the Physician and head Office Manager in all areas of the practice.
- Entrusted with and maintained strict confidentiality with security and other sensitive matters.
- Facilitated contacts, managed documents and coordinated patient scheduling with offices of Telehealth with both Newark and RIT locations.
- Created and executed numerous projects and reports using Medent, Excel and Microsoft Office.
- Scheduled and greeted patients; answered telephones, performed data entry, billing, and coding.
- Purchased and tended to office supply inventory.
- Arranged and provided staff training to employees.
- Recorded and processed insurance payments received through secure online sites.
- Maintained health insurance referrals and documented patient data in system.
- Liaison between Physician, patients, billing office and collection agency. Maintained meticulous notes for thorough representation and resolved issues promptly and amicably.
- Demonstrated superior patient interaction and consideration while maintaining strict patient confidentiality in accordance with HIPAA. Readily followed up with timely responses to patient queries and/or matters.
0-5 years of experience
- Responsible for the management of the many medical and technical record systems.
- Developed and implemented of the system which keep the track of the information and data.
- Assisted, conducted and developed various professional reports of research and study of operations.
- Modified and corrected many medical documents, polices, rules and regulations, data and information gathering system programs, etc.
- Tackle problems and resolve them. Swiftly respond to inquiry and complaint department.
- Micromanaged several doctors as well as eight medical assistants.
- Ensure the effectiveness of patient care, quality assurance and system management.
6-10 years of experience
I supervised business office, receptionist, and medical records personnel.
- Coded and posted multiple physician charges, processed incoming payments, and balanced charges and payments daily
- Continuation and implementation of cross functional training for new hires
- Dealing with customer issues including payment for services, patient complaints, implementing corrective action to resolve issues and meet customer service goals, and helping customers understand their bills for services rendered
- Helped interview and select candidates
- Performed employee evaluations
0-5 years of experience
- Managed all Front Office personnel on business operations and medical billing procedures for a primarily HMO medical facility.
- Supervised patient and vendor flow between Front Office and Back Office.
- Managed employees' schedules and payroll.
- Liaison between Physicians and Medical Group Administration.
- Resolved patient complaints and interpersonal employee issues.
- Educated Front Office personnel on the growing changes of Medical Insurance Carrier's coverage and benefits.
- Decreased practice's Accounts Receivables by 85%.
6-10 years of experience
Liaison between various medical departments and network affiliates
- Maintained records and organized patient files
- Compiled weekly and monthly compliance reports from regional offices
- Responsible for administrative personnel payroll
- Maintained computerized database for office management
0-5 years of experience
- Provided leadership, guidance, training and support to subordinate staff
- Facilitated medical clinic workflow and communication, staffing needs, improvement to clinic processes, handle building issues and some budget elements. Also worked frontline check-in, multi-line phones, check-out, and referrals
- Evaluated employee performance, classifications and compensation, processed timecards, leaves of absence, and worker's compensation paperwork.
- Facilitated the hiring process by providing testing and assisting with interviewing candidates. Processed graduated disciplinary action, including termination of employees.
0-5 years of experience
Supervised receptionists, medical billers and coders for the office
- Scheduled appointments for patients and work schedules for our office general staffs
- Processed billing statements, updated patients' records and submitted claims to insurance
- Delegated responsibilities while implementing the Office's policies and procedures to staff
0-5 years of experience
Recruited & trained Medical staff
- Coordinated prescriptions for Doctors, patients and pharmacies
- Oversee Audit for Health Dept & other Assessment Agencies
- Provided direct care to patients and plan for wellness
0-5 years of experience
Develop, implement, and revise front office policies in coordination with the practice manager and physician
- Schedule upcoming appointments for patients'
- Ensure accurate billing codes and charges entered for all patient encounters
- Manage and oversee office staff and responsibilities
- Assist in coordinating building maintenance and service contracts
- Maintain current knowledge of insurance carrier contracts
0-5 years of experience
Provide onsite supervision and support for operations team and providers
- Review and prep employee's timecards for Manager as well as provider schedules and communications
- Order supplies/provider assistance to Supervisor, and help with coverage on phones and front office
- Rotation between two sites to provide supervision to providers and staff
- Entering and approving Ceridian exceptions/tracking FMLA calendars
- On boarding new providers
- Coaching, feedback, corrective action of employees
6-10 years of experience
Administrative Supervisor from startup to closing, including but not limited to GI/IM, Flight physicals, Chelation therapy, Weight management and Holistic medicine
- On call for 3 IM doctors
- Conducted hospital patient rounds
- Office proficiency in coding and billing in Medical Manager and S.O.A.P.S programs
- Responsible for the bookkeeping, payroll, computer networking, marketing, nursing, lab, medical records, training employees and maintaining OSHA and HIPA compliance
0-5 years of experience
- Assisted Managers in the general operation of the office to ensure that patients were well attended and satisfied.
- Helped in hiring and training and oversaw their performance and duties.
- Ensured that employees' schedules were adequate to meet the needs of office.
- Conducted business, ordered products, and received stocks or supplies from outside vendors.
- Checked shelves, removed outdated products, restocked, and replenished them with new ones.
- Changed prices of merchandise in accordance with price list.
- Prepared operational statements, appointments and schedules to hearing specialist satisfaction.
- Oversaw store cleanliness and safety.
- Assisted in opening and closing office and in depositing bank monies collected.
0-5 years of experience
Responsible for initiation patient admission processing per policies and procedure
- Prepared and responsible for upkeep of patient medical records and all clinical documentation
- Input billing data for processing
- Responsible for front office operations and management
0-5 years of experience
- Handled all copying, faxing, filing, and other office duties.
- Put in charge of all phone lines.
- Maintained client relationships, scheduled appointments, setup interviews and conference calls for the physician.
- Charged with all insurance verifications and settled accounts.
- Responsible for ordering all office supplies and the coordination of events such as pharmaceutical representative lunches.
0-5 years of experience
- Oversaw daily operations, managing a staff of 10 employees.
- Responsibilities included administrative, billing, personnel issues, policies and procedures
- Maintained ongoing communication with physicians regarding interoffice matters
- Maintained records and reports on employees
- Administrative duties as required for position
- Conducted employee reviews
- Demonstrated leadership skills
- Trouble shooting patient matters
0-5 years of experience
Managed office for three doctors
- Answered multiple phone lines with efficiency, professionalism and speed
- Scheduled patient appointments and follow ups
- Verified patients insurance
- Posted insurance payments
- Filed insurance claims
- Managed [company name]-both manually and computerized
- Cared for patients properly
- Set up patients on therapy treatment machines
0-5 years of experience
- Receive physician orders and ensure all areas of instruction are effectively communicated.
- Evaluate the quality of patient care, asses physical conditions and ensure that documentation of observations is accurate.
- Delegate duties and assign responsibilities to lower level staff.
- Efficiently assisted physician with pediatric patients by taking vital signs, giving injections, filling, patient charting and scheduling via Medisoft and Medical Manager.
- Handling insurance calls, co-pays, eligibility and making referrals via Navinet as well as counting inventory and entering vaccine information via PA Health Information Systems.
- Answering multi-lined telephones; accurately performing tests, such as basic urine chemistry using chemical strips, Ph, blood glucose, and hemocult as well as efficiently assisted in the maintenance of equipment, supplies, and the environment.
0-5 years of experience
Coded and billed medical charges
- Verified and processed insurance benefits and pre authorizations
- Verified, revised, and arranged appointments
- Checked in patients, and verified all demographics
- Collected copay and/or deductible
- Answered incoming calls
- Called to remind patient of his/her her upcoming appointment
- Filed and typed office notes and dictations
- Scored psychological evaluations
6-10 years of experience
Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Help the office manager with clerical duties.
- Making sure proper precautions are taken by nursing staff and medical assistants.
0-5 years of experience
Supervise staff of three doctors, three midlevels, and six medical assistants
- Approve time off requests and edit time sheets
- Create medical assistant and front desk personnel schedules
- Ordering and stocking of weekly office supply inventory
- Assist in scheduling appointments and insurance verifications
- Collect Payments
- Schedule Appointments
- Interview applicants
6-10 years of experience
- Under direct supervision: accounts assistant, insurance assistant and (2) office assistants
- Monitor & oversee all aspects of Student Health Service, business office including medical records, scheduling appointments, data processing & transmittal of funds
- Coordinate patient services between all areas of Student Health Services
0-5 years of experience
Supervise and train medical assistant and student volunteers in online insurance eligibility.
- Payroll, bookkeeping and database management
- Manage online and billing accounts
- Perform Phlebotomy, EKG, and lab specimen preparation
0-5 years of experience
- Front Office Supervisor
- Insurance follow up and verification with healthcare providers and doctors directly for verification and claim status.
- Complaint Handling
- Corrective Actions
- Training on SOPs and company guidelines.
