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Medical Office Manager Resume Samples
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0-5 years of experience
Oversaw daily operations for high-volume spinal surgery practice that treated 60+ patients each day.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to 7 employees.
- Made presentations to prospective patients, closing 80% of sales.
- Managed $1 million annual budget, working closely with physician and administrators to achieve optimal productivity and practice growth.
- Assisted in physician credentialing, license renewal, and reappointments.
- Scheduled surgeries, managed pre-certifications, and verified insurance coverage.
- Increased annual revenue by 65% and reduced costs by 50% through meticulous business management.
- Achieved 70% average collection ratio over 13-month period.
- Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction.
0-5 years of experience
Within 4 months, implemented improvements to practice operations resulted in first profits realized in 3 years of practice opening.
- Patient satisfaction scores increased by 23% within first 3 months, and 33% in 6 months.
- Responsible for clinic operations.
- Managed all supply orders within budgeted guidelines.
- Took over practice website review and implemented improvements.
10+ years of experience
Supervised 4 employees.
- Oversaw finances including cash flow, payroll, charge entry, co-payments, and accounts payable.
- Checked patients in and out, prepared files, answered phones and scheduled appointments.
- Verified insurance coverage, called in prescriptions, and acted as personal secretary for doctor.
- Trained and hired personnel and maintained employee files.
- Ensured the practice met current medical laws, regulations and ethics.
0-5 years of experience
Managed the day to day operations of a multi physician specialty group
- Negotiated with various insurance companies as pertains to reimbursement
- Privy to various contract options and ability to negotiate any relevant change
- Formulated, wrote, and implemented new employee orientation manuals.
- Directed recruitment and retention of supervisors and staff of 12 employees.
- Trained, supervised and evaluated staff, coached improvement management skills.
- Resulted in multilateral staff achievement of work objectives.
- Successfully refined and implemented new projects.
0-5 years of experience
Supervise staff of 2 doctors and receptionist including scheduling, payroll and job performance
- Provide professional patient management and confidential file review
- Manage medical billing, coding and collections, appointment scheduling and medical record maintenance
- Company analysis and restructuring for Profit/Loss assessment for 50% revenue increase
- Increase patient and patient retention by 65%, including increased sales by 45%
6-10 years of experience
Managed staff performance and appraisals, reporting to lead physician
- Supervised daily staff activities, establishing an effective and smooth work environment
- Led billing record software implementation and customization
- Developed billing guidelines and processes
- Initiated HIPPA-related compliance policies and procedures
0-5 years of experience
Established new offices including professional files, 200 patient files and vender contacts
- Coordinated patients and doctors in a multi-disciplinary practice
- Quality assurance of patient records and prescriptions via stringent chart review
- Scheduled, tracked and provided follow-up of pre and posted surgical administrative needs
- Scheduled and coordinated patient transportation with the Medicaid state agency (Logistic Care)
0-5 years of experience
Established and implemented Inventory Procedures.
- Facilitated preparation and submission of employee payroll to payroll processing company.
- Generated and reconciled accounting records on Quick books.
- Gained knowledge of workman's compensation comprising rules and regulations, Filing Liens, Billing & Collections.
- Planed, coordinated and supervised delivery of quality care to patients.
- Evaluated personnel's and work quality.
- Developed reports and oversee the budgets.
- Organized patient records and archived to comply with Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines.
- Assisted in reviewing vendors contracts and invoices
0-5 years of experience
Improved revenue for physician 35%.
- Managed and fixed schedules of physician, staff and patients.
- Interviewed, hired and trained staff.
- Supervised the day-to-day functions of the staff that included receptionist, medical assistants, phlebotomist, and medical records clerk.
- Established and maintained working relationship with vendors, insurance companies and other health care facilities/organizations.
- Billed and submitted claims weekly and handled patients bills and account statements.
- Posted and reconciled insurance and patient payments.
- Allowed to authorize Pharmacy Refill Requests.
- Managed and maintained office supplies and equipment inventory.
0-5 years of experience
Processed health insurance claims in a private Outpatient Mental Health Facility
- Responsible for reconciling and recording payments made by self-pay patients
- Processed all medical records request adhering to all HIPAA Guidelines
- Answered multi-phone lines completing all requests for scheduling patients, receiving insurance authorizations, or making any changes to provider's schedules
- Managed accounts receivable/ payable and payroll.
0-5 years of experience
Performed billing and insurance verifications.
- Daily use of AMS and CPSI software, and Microsoft Excel, Outlook, Word.
- Controlled financial aspects, including preparing daily bank deposits and reports.
- Prepared insurance claim forms, maintained patient profiles, and answered phones.
6-10 years of experience
Supervise the operations of medical group including management of all office and technical personnel.
- Oversees all Authorizations for all medications and radiology procedures
- Prepare and organize all agendas
- Responsible for placement and training of complete staff
- Direct all organization's financial aspects, including payroll and banking transactions.
- Accountable for all compliance matters involved with regulatory and environmental agencies.
6-10 years of experience
Handled medical administrative tasks like purchasing, scheduling, payroll, licensure and HIPAA compliance
- Collaborated with medical practitioners to ensure proper maintenance of up-to-date medical certifications
- Worked with Medical Director to evaluate systems and processes to ensure effective medical service
- Responsible for hiring, training and conducting counseling and coaching
- Evaluate the performance of administrative staff
0-5 years of experience
- Regulated multi-channel phone lines with an upbeat and professional phone etiquette at all times
- Supervised procedure scheduling, coding and billing, collections, and insurance claims
- Prepared legal and patient correspondence including L&I, personal injury, and legal appeals
- Trusted with coordinating medical care instructions and customer service
- Managed the purchasing and accounting of office inventory
0-5 years of experience
Scheduled appointments for patients via PowerPoint and Microsoft Office
- Answered phone calls and took messages to obtain medical results
- Ordered medical supplies as needed
- Acquired all medical records before surgery for pre op testing
- Handled all insurance forms for referrals including H.I.P and Blue Cross Blue Shield
- Assisted doctor with cyst scope procedures for female patients
- Handled all mail including checks, lab results, and confidential information
- Opened and closed office for patients and faxed out all necessary documents to patients, hospitals and other medical facilities
0-5 years of experience
Handel all medical billing, accounts receivable, and denials
- Created and managed all social media marketing campaigns
- Handel all correspondence with external vendor accounts.
- Manage inventory for medications and office supplies
- Conduct allergy skin and pulmonary function testing
- Prepared allergy serum for shot patients
- Verify patient's eligibility, benefits and referrals
- Performed administrative duties
0-5 years of experience
- Scheduled and managed appointments for 4 providers
- Checked patients in and out
- Performed insurance verifications and pre-authorizations.
- Managed daily financial transactions and posting daily payments
- Answered multi-line telephone
- Registered new patients and updated existing patient demographics
- Prepared and filed patient medical records
- Coordinated with the back office staff for timely turnaround of patients.
- Maintained all Dr.'s notes and reviewed them for clarity
- Managed daily intake tracking log
10+ years of experience
Provide employees with professional guidance in handling patient issues, as well as resolving complaints or disputes.
- Manage the work of staff to ensure compliance of quality patient care standards.
- Review all patient data to prepare billing statements for various insurance companies as well as posting payments to the patient's accounts.
- Submit all prior authorizations and provide pertinent information for medical procedures.
6-10 years of experience
Handled medical administrative tasks like purchasing, scheduling, payroll, licensure and HIPAA compliance
- Collaborates with medical practitioners to ensure proper maintenance of up-to-date medical certifications
- Worked with Medical Director and Departmental Heads to evaluate systems and processes to ensure effective medical service
- Handled the tasks of preparing agendas and organize meetings under the instructions of Medical Director
- Responsible for hiring, training and conducting counseling and coaching
- Evaluates the performance of administrative staff
- Handled the responsibility of generating innovative plans and implementing the same
- Worked with medical director solving critical issues
- Insurance verification and referrals
- Working the front office and back office when needed
10+ years of experience
Manage staffing requirements and training
- Coding medical procedures and office visits
- Take phone calls and provide information regarding the facility and its services
- Manage insurance information as required
- Maintain work area in terms of cleanliness
0-5 years of experience
- Efficient in the EMR System- MD Online
- Train employees on insurance protocols and verification, acquiring prior authorizations for outpatient procedures.
- Organization quarterly meetings on overviews of the practice performance
- Weekly check with billing on claim denials for re-submissions and non-payment.
- Credentialing with insurance companies, renewals of contracts and signing up with new insurance companies for participation.
0-5 years of experience
- Responsible for medical and technical systems
- Developed and implemented systems which kept track of patient medical data
- Ensure new policies, directives and strategies
- Responsible for the assist in professional and administrative staff of office
- Handled corporate and communication affairs
- Profound ability to coordinate, manage and direct the technical and professional personnel
- Provided training, in-service to administrative staff
- Evaluate the performance of administrative staff
- Successfully help Medical Director through annual state certified inspections
0-5 years of experience
Diagnose and treat minor ailments for acute/sick visits
- Provide vaccinations and educational tools
- Oversee office administrative activities in fast-paced, bilingual environment
- Liaison between patients and physicians
6-10 years of experience
- Responsible for scheduling, billing, and medical/insurance records management for new and established patients.
- Clean, sterilize and prepare rooms and medical instruments for use.
- General clerical work, including correspondence with patients and affiliates.
0-5 years of experience
- Coordinate ongoing staff development, annual performance appraisals, disciplinary action, staff meetings, continuing education, team-building and mentoring
- Maintain compliance in OSHA, HIPPA, coding and company policies/procedures
- Maintain and operator electronic medical records and billing system
- Prepare and distribute payroll
- Oversee inventory and purchasing of medical and office supplies
- Build rapport and provide excellent customer service to current and potential patients
- Counsel patients on nutrition, exercise and general wellness topics
- Record patient history, interview and individual plan
