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Satellite Technician Resume Samples
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10+ years of experience
Accomplished the constructing, configuring, quality assurance testing, and personnel training of 154 Mobile Field Communications Systems AKA Telemaintenance.
- Planned and supervised the field testing of all BGAN satellites, Power supplies, and network hardware to be incorporated into Field Communications System designs.
- Planned and supervised the installation, configuration and testing of software to be utilized with all Field Communications Systems types.
- Delegated Local Site administrator for Fort Monmouth CECOM LAD VTC Suite. Responsible for configuring a host of VTC equipment.
- Organized and hosted Fort Monmouth Telemaintenance electronic trade shows.
6-10 years of experience
Supervised and scheduled employee hours, assigned and delegated jobs; conducted employee performance ratings, and performed all other aspects of human resource processing.
- Managed workflow to include prioritizing when back-up occurred; completed tasks efficiently and identified opportunities for process improvements.
- Ensured all employees were fully trained, while providing leadership, and overseeing the execution of company goals.
- Tested repaired, newly installed, or updated equipment to ensure that it functioned properly and conformed to specifications.
- Maintained the administrative processes including van inventory and appropriate documentation.
0-5 years of experience
Pre-called customers for appointment confirmation.
- Completed inventory of installation equipment and small parts daily.
- Installed, maintained, troubleshot DirecTV basic 18"single, 20"triple, Slim Lines 3 and 5 satellite systems.
- Performed customer service and customer equipment education.
0-5 years of experience
Evaluated the site for installation and planned area for placement of satellite dish and other related equipment's
- Trained the customers in the installation process and working of the satellite TV
- Maintained inventory of the equipment and placed orders in accordance to them
- Prepared the appropriate documents necessary such as installation and maintenance process
- Administer the installation process to be of the highest quality to ensure customer satisfaction
- Maintained all the necessary safety regulations at the job site
0-5 years of experience
As a Senior Satellite Technician I was primarily responsible for verifying satellite TV systems for full functionality and optimal performance by diagnosing equipment, connections, multi-switches and correcting any issues.
- Maintained and improved service and rapport with customers by listening attentively to their descriptions of problems, answering questions, and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components.
- Connected and repaired broadband connection to [company name] system.
- Maintained [company name] system on aftermarket audio/video and networked system.
- Planned installations by evaluating location, and laying-out equipment and wiring plans.
- Stratigically planned out home security layout and installations.
6-10 years of experience
Installed phone lines, CAT5 and RGG cables
- Handled an average of 20+ work orders per week
- Accurately documented completed work orders to ensure proper billing
- Preventative and corrective cable maintenance work
- Maintained compliance with all safety rules, policies and procedures
- Performed repairs and installation of splice cases for coaxial and phone lines
0-5 years of experience
Prepared and reviewed satellite work orders for system installation.
- Planned installations by evaluating locations and laying-out equipment/wiring plans.
- Tested equipment and connections, identifying and correcting problems.
- Checked satellite systems for functionality and optimal performance.
- Ensured adequate supply levels by inventorying stock and communicating needs to warehouse.
- Explained services to customers and conveyed product and service information clearly.
- Maintained a safe work environment by following safety procedures and policies.
0-5 years of experience
Install satellite television services that follow company standards while matching customer preferences
- Abide by company regulations to safely install television service or troubleshoot an existing problem within the Dish system.
- Accurately educate customers on how to operate the Dish system and how to troubleshoot any problem that does not require a technician visit.
- Maintain under 4% of jobs that became trouble calls over a 6 month span
- Provide customers with Smart Home Services that are beneficial to their home entertainment set-up
0-5 years of experience
Establishes satellite system by installing dish, running and pulling cable, programming and collaborating equipment, adhering to codes, regulations, and standards.
- Plans Installations by evaluating location; locating line of sight; laying-out equipment and wiring plans connectivity options.
- Provides paperwork to document instillation, service, and repairs
- Communicates with dispatch department to update job status within assigned time frames.
- Supervised personnel to meet company goals and customer service
- Assisted and implemented marketing/advertising sales programs
- Managed cash handling and expense reports for loss prevention
- Responsible for interviewing/training personnel including management
0-5 years of experience
Installed and repaired DISH Television Satellite systems for commercial and residential clients.
- Sold additional services and products to end users.
- Directly interfaced with customers to ensure needs and expectations were met, with over a 98% satisfaction rate.
- Maintained vehicle and inventory.
- Trained new technicians on installation standards, policies, procedures, customer interaction, and smart home sales, allowing them to be independent contract employees
0-5 years of experience
Installed and removed satellite systems in residences and businesses, including pulling wire, device termination and mounting back boxes
- Carefully explained all aspects of running the satellite system to customers.
- Examined systems to locate problems such as loose connections and broken insulation.
- Tracked data from completed tests, and developed solutions to any issues.
0-5 years of experience
Installed and set up satellite TV systems and equipment.
- Reviewed work orders and coordinated schedules with customers.
- Utilized excellent communication skills to educate customers.
- Performed custom work (e.g., wall fish, pole installation, and HD setups).
- Maintained records regarding installation, service, and repairs.
0-5 years of experience
Assembled DirecTV satellite dish and the necessary components & installed in residential & commercial locations
- Ensure quality of satellite frequency by re-wireing locations with 3gig coax cable
- Responded to service calls, inwhich I, used handheld (AIM) devices to configure satellite reception
- Educated customes on the various features available to enhance their Directv experience
6-10 years of experience
Install, Maintains, and upgrade of Domestic and International RF communications as well as copper and fiber communications
- Installations of wave-guide assemblies, High-Power amplifiers, Up Converters, Down Converters, RF Switching units, Antenna Control units, Low-Noise Amplifiers, and Low-Noise Block Down Converters.
- 2 to 5 years WAN/LAN Network management
- Experience installing and maintaining Cisco routers and switches.
- A working knowledge for both voice and data networks, as well as understand the legacy infrastructure.
0-5 years of experience
Responsible for safe and reliable Installation of DierecTV satellite systems and services for customers at their homes and businesses.
- Build and install satellite dishes using various methods including roof, pole and non-penetrating mounts.
- Run coax cable from the satellite dish to the customers receivers using the best route to keep the cable unseen as much as possible.
- Run phone line to the customers receivers including connecting to the NID and installing phone jacks when needed.
- Service technician responding to customer issues with their systems. Utilizing satellite signal meters, multimeters, as well as various other methods to trouble shoot and repair any issues the customer is having.
- On the job trainer responsible for training new hires in the proper methods and techniques used to complete a proper installation.
- Properly educate the customer on how to use all equipment provided with their new DirecTv system.
- Operate and maintain company owned vehicle and equipment.
0-5 years of experience
Install and setup Satellite dishes
- Install and setup VIP receivers and the Hopper with sling receivers
- Install and setup custom cabling
- Diagnose - Troubleshoot - and correct equipment failures in commercial or residential
- Provide 100% customer satisfaction, dependability and communication with all dish
- Keep track of equipment, parts, tools and vehicle and warehouse inventory
0-5 years of experience
Inventory - maintain accurate inventory and equipment for installations, service calls or trouble tickets.
- Customer education - review order with the customer and teach them the basics to use and enjoy their new service and equipment.
- Conduct site survey - determine the best positioning of the equipment for strongest signal reception.
- Equipment installation - place mounts, satellite dishes and receivers while ensuring broadband connectivity.
- Verification - ensure the completed order meets the customer's needs.
0-5 years of experience
- Exceeded quality requirements every quarter.
- Installed residential satellite TV service, utilizing hand tools, and testing equipment.
- Reviewed and followed installation orders, completing all documentation.
- Gathered equipment, supplies, and tools and coordinating schedules with customers.
6-10 years of experience
Receive work orders from supervisor and/ or turn in monies from the previous day then organize an efficient route
- Review work orders and obtain necessary material to complete each order.
- Install, troubleshoot, repair, disconnect and/or reconnect high speed internet, cable and phone to client customers.
- Maintain a safe working environment.
- Supply timely outstanding customer service and product knowledge ability.
- Accurate and timely completion of daily paper work and truck inventory reports.
6-10 years of experience
- Installation of 5-6 HD satellite television and 1-2 satellite internet services per day
- Troubleshooting
- Customer education of satellite / internet equipment and systems
- Provided customer service in person and on the phone
- Trained and evaluated 8-10 new technicians
6-10 years of experience
Installation, service, and sales of Digital Satellite systems
- Installation of High Definition Televisions, system components, and DVD players
- VCR's installation of RG-6 cable and CAT 3 and CAT 5 in attics and underneath house
- Customer education of DBS (DSS) equipment.
- Understands concepts of diplexing different frequencies on a single cable
- Extensive experience in concepts of electronics, Physics, and Chemistry.
0-5 years of experience
Responsible for Installing, upgrading, and servicing DISH residential satellite systems.
- Troubleshoot DISH systems to determinate the appropriate resolution for reported problems with usage.
- Provides customer education regarding system usage.
- Confirm system is working and customer's expectations have been met.
- Effectively interact verbally with our customers providing an excellent customer experience.
- Effectively manage my assigned inventory.
- Close jobs in accordance with DRS policies and procedures.
0-5 years of experience
Perform all installation and service work in accordance with Dish Network guidelines.
- Provide the highest quality of customer satisfaction and education to the customer.
- Troubleshoot installation and service issues.
- Maintain accurate inventory levels.
- Developing and executing a sales plan in the local territory to meet/exceed sales goals.
- Adhere to all safety guidelines and requirements.
0-5 years of experience
Perform 16-20 weekly professional satellite installation.
- Uses problem-solving and technical skills to install satellite dishes and related equipment.
- Evaluates job site to assess optimal placement of satellite dish and communicates with customers to review the installation process.
- Troubleshoots systems to determine the appropriate resolution for reported problems with usage.
- Provides customer education regarding system usage.
- Manages the administrative processes including van inventory and appropriate documentation.
- Ensures that the highest quality of service is provided to promote superior customer satisfaction.
- Adheres to safety guidelines and requirements of OSHA.
6-10 years of experience
Installation, repair, and support of SC Education Lottery terminals and peripherals
- Install, maintain, and troubleshoot Satellite equipment, cables, and connections
- Maintain a regular service route of over 200 retailers; support surrounding zones
- Excellent safety and driving record; consistently exceeds performance expectations
- Twice awarded Employee of the Month over the last three years
6-10 years of experience
Trained new installers ( over 100) and supervised initial work
- Maintained inventory of equipment, parts, and supplies
- Set up devices after installation including programming systems and troubleshooting issues
- Oversaw equipment returns and logged each piece
0-5 years of experience
- Drive and arrive on a timely manner, to specific job locations, based on customer demand
- Perform Site Survey on job site using an inclinometer
- Mount and install satellite to specific location on job site
- Run RG6 cable from satellite, to ground block and, then to the designated areas of house.
- Install telephone lines to the designated areas of house
- Program and activate receivers to customers' television.
6-10 years of experience
- Determined where dish could be placed for optimal reception.
- Setup and maintain technical equipment.
- Answered and rolled out on service calls for customers.
- Required to do installation by code and standards set by company.
- Supervised and preformed installation and operation of water purification equipment.
- Assisted in water reconnaissance and setup of water treatment activity.
- Interprets water reconnaissance results to determine location of water sites.
- Furnishes reports to higher headquarters.
- Maintained maintenance on machines such as 3K and TWPS (Tactical Water Purification System)
0-5 years of experience
- Installation and trouble shooting of satellite systems in all weather conditions.
- Safely ascended and descended on and off of 16'- 40' ladders.
- Safely used power tools to drill holes and mount satellite dishes.
- Drove company van.
- Provided great customer service in installing equipment and resolving system issues.
- Worked individually and as a team player.
- Trained new employees in becoming certified technicians.
0-5 years of experience
- Installed residential and commercial satellite systems to Dish Network standards
- Exede and Hughesnet certified
- Duties included upgrading and troubleshooting existing systems
- Worked independently to meet company metrics and customer satisfaction
- Personally responsible for vehicle, tools, and inventory
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