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6-10 years of experience
Monitored network connectivity for Boeing users working remotely at NASA during shuttle flights and space station activities and ensured minimal down time.
- Oversaw hardware and software issues in both laptop and desktop systems to include software installations and configuration.
- Updated knowledge based manuals and websites for technicians to access nationwide.
- Implemented Active Directory for user accounts and configured end user accounts in Microsoft Exchange.
- Kept track of automatic and self-generated service tickets to meet required SLA with 98% accuracy.
- Kept detailed inventory of all desktop and laptop parts in a database to ensure replacements were checked in and out accurately during and after a service repair.
0-5 years of experience
Provided onsite diagnosis and repair for multiple large clients (Group Health, T-Mobile, Fidelity, etc ) of all HP LaserJet Printer models ranging from simple 1000 and 2000 series B&W devices to full MFP color devices.
- Ordered parts for all repairs and managed an inventory of spare and salvageable parts to reduce parts costs.
- Initiated an onsite depot exchange for out of warranty devices to expedite repairs and minimize client impact.
- Provided lead technical assistance and management for T-Mobile corporate printer refresh/reduction and transfer to cloud print services.
- Assisted WSL with print server setup and configuration when they detached from Weyerhaeuser and became a separate entity.
6-10 years of experience
In my role of sales and service, I worked with OEM, System Integrators and Maintenance personnel to identify potential business opportunities.
- Knowledgeable in a large diverse product line with ability to make a strong presentation.
- Provided technical information and quoted pricing for large and small projects.
- Started-up, commissioned and trained customer on Coriolis Mass Meters, Mag Meters, Level Transmitters, Pressure (DP/GP/AP) Transmitters, Temperature Transmitters, Water Quality Transmitters, CEMS and Control Valves.
- Developed new business and maintained existing customer loyalty.
- Managed specific territory as well as specific projects from installation to start up.
- Performed troubleshooting of instruments with additional sources of information like P&ID's and Electrical drawings.
- Documented instruments, P&ID loops and instrument calibrations to complete commissioning process on large capital projects.
0-5 years of experience
Assisted engineering department with design, research and development of new high pressure products for onshore and subsea usage within oil, gas and chemical industries.
- Assembled new parts and conducted performance testing, both in-house and as liaison to independent testing facility. Qualified new and existing parts and equipment for API stamping. Wrote technical testing and assembly procedures for multiple parts and components.
- Instrumental in team development of job safety analyses during project planning. Maintained accurate records, and updated quality manual.
- Conducted customer field training in operation and maintenance of equipment as well as troubleshooting.
- Formalized and streamlined R&D operations, and designed three large test units.
- Initiated program for customer staff to perform field and shop maintenance on valves, and personally trained client staff at several key accounts.
- Led full scope of training of service company based in Singapore.
10+ years of experience
Operated non-CDL commercial vehicle (26,000 pounds) according to DOT laws and regulations. Performed repairs, system installations, vessel re-bedding, preventative maintenance and trouble-shooting of high purity water systems ranging from basic SDI to multimedia RO systems. Conducted water analysis using conductivity meter. Serviced areas in the Mid-Atlantic region. Trained entry-level and senior-level field service technicians. Warehouse and material-handling management.
- Worked in facility which held best safety record for six years and best inventory record for three years.
- Demonstrated high efficiency work habits with time-saving efforts such as loading truck the night prior to completing service and ensuring accountability for additional inventory for emergency purposes.
- Maintained warehouse in an orderly manner in preparation for VIP visitors and auditors.
- Saved customer accounts by resolving issues with discontented customers.
- Received numerous customer compliments and requests to personally complete service.
- Displayed effective organizational and time management skills by exceeding work/time ratios within safety guidelines.
0-5 years of experience
Serviced, troubleshot and repaired PEM 5kw and Phosphoric acid based 400kw hydrogen fuel cell power plants including fuel processing systems, variable speed drives (VSD's) and various internal components.
- Maintained a 98% runtime on 5kw Fuel Cell Fleet and an 85% service to same day restart.
- Extensive knowledge in P&ID's, electrical schematics, instrument loops and field service work instructions.
- Primary field training technician for the 5kw fleet.
- Troubleshot and repaired 480VAC, 120VAC and 24VDC electrical systems.
- Completed root cause data analysis using PI and JMP-9.
- Maintained and implemented ISO 9001/14001 systems at regional office.
0-5 years of experience
Field technician/system administrator for JMICS in support of U.S. Army South providing network, server and laptop support for the G2 ensuring effective and continual communication in a deployed environment
- Liaison between U.S. Army Soldiers and JMICS program managers providing line of communication to ensure that all parties involved were aware of any system upgrades or configuration changes
- Ensured that system equipment, vulnerability scans and software upgrades were properly annotated in Annex A in order to maintain proper system accreditation and system operability
- Maintained and operated JMICS system hardware to include HMMWV mounted shelter, generator, tent system and Flyaway Tri-Band Satellite Terminal
0-5 years of experience
Duties: Performing operation verification, preventive and corrective repair service on patient care and recovery, surgery, physical therapy and life support equipment. Completing all associated documentation, reports and communication in a timely manner.
- Managed own biomed department at a satellite office in Bloomington, IL, as a new technician, with minimal support from the parent district.
- Facilitated with the inspection and inventory of a large facility move, several hundred pieces of equipment processed.
- Passed several Joint Commission inspections without any major violations.
- Generated monthly non-budgeted revenue for district as a technician for Advanced Sterilization Product manufacturing services, with exceptional customer satisfaction.
- Experience managing assigned primary accounts, ranging from large hospitals to smaller surgery centers.
- Proven reliability as an autonomous biomedical technician, completing assigned tasks without need for micromanagement.
10+ years of experience
Installed base units and power plant equipment into remote wireless communication sites following Nextel standards.
- Made connectors (RF, electrical and telco), running coax or other cables and installing circuit breakers to DC plants.
- Completed installations of radio racks in predetermined locations, installing radio and electrical components.
- Programmed and repaired current and past Motorola IDEN units.
0-5 years of experience
Responsible for the service, repairs and installation of rental and backup power generation equipment and services
- Maintained a variety of electrical, diesel, gas, and Bi-fueled generators ranging from 10kw to 1.3MW.
- Identify all power generation needs of customers by having the ability to design, prepare and install the generators onsite.
- Performed maintenance and troubleshooting on generators used in various industries and applications
- Maintained a company vehicle stocked with repair and replacement parts valued over […] with no losses.
0-5 years of experience
On-site Lead Technician over [company name]'s Quality Control System
- Experienced in Distributive and Process Control Systems
- Maintains preventative maintenance schedule and conducts troubleshooting when needed
- Managed over 15 continuous running Process Control Scanners
- Administered scheduled preventive maintenance on controls systems
- Contributed to 4 major overhauls of PLC controlled Head boxes
- Trained in the installation and troubleshooting of a variety of sensors including Nuclear, Microwave, Infrared, Caliper and Temperature
0-5 years of experience
In-house and onsite maintenance of pneumatic, electrical, and mechanical systems.
- Serviced and maintained a variety of labeling, printing and manufacturing equipment.
- Aided senior field technicians and plant engineers in installation routine maintenance.
- Assembly, testing, adjusting, and servicing of automated production systems with PLC computer controls.
- Trained operators and maintenance staff on operation, troubleshooting and routine maintenance.
- Received inbound calls from customers on equipment issues. Preparing of repair estimates, work orders and performed associated administrative tasks
0-5 years of experience
- Established and advanced positive relationships with over 150 doctors and staff by addressing concerns and anticipating future service and supply needs
- Generated sales leads for new equipment, supply and service options
- Presented functionality, use, and value of new equipment, service options, and software
- Managed communication between offices and sales staff to expedite equipment and supply purchases
- Provided equipment services to dental, vet and optometry offices throughout Utah and Nevada
- Managed multiple projects during the planning and construction phases of new and expanding practices, communicating regularly with doctors and contractors
- Demonstrated strong organizational skills through daily schedule maintenance and communication with practices
6-10 years of experience
Assisted subordinates and supervisors in identifying and resolving problems.
- Coordinated and supervised the installation of pay per view systems in hotel properties.
- Troubleshoot electronics equipment to the component level. Identified problems, diagnosed causes and determined when specialized repair service were required.
- Performed preventive maintenance checks and service on assigned equipment.
0-5 years of experience
Maintain a working knowledge of all units in the field and schedule training for newly developed units.
- Communicate with customer to ensure that all units on site are functioning properly and that their unit meets their changing needs.
- Manage and maintain a running car stock to reduce the time it requires to repair a unit.
- Manage and maintain a repair log for each unit worked on to ensure maintenance is performed in a timely and proper manner
0-5 years of experience
Site to Site technician that provided maintenance and repair for computer systems.
- Troubleshot, diagnosed, and repaired computers and printers.
- Established, and maintained, network systems for small and large businesses; setup and breakdown of company networks for new buildings or site moves.
- Worked with Active Directory to adjust settings for a user and/or re-configuring a desktop for what the client needs.
- Working knowledge of Cisco phones, switches and routers.
- Worked with Point-Of-Sales from terminals to full working desktop POS.
- Covered a wide range of printers used in a commercial setting, including HP and Lexmark.
- Proven technical writing and documentation skills.
- Fulfilled System Administration duties at the Salem T-Mobile Call Center.
0-5 years of experience
Repair and install point of sale, computer and terminal equipment to client specifications.
- Repair and install multifunction printers to client standards.
- Terminate and troubleshoot Cat5e, Cat6 and fiber optic network cabling and equipment.
- Utilize a scissor lift to install and repair access points.
- Utilize ticketing software to view and complete assigned tasks.
- Perform and operate at client standards with little to no supervision.
0-5 years of experience
Responds to emergency situations during or after hours for the purpose of resolving immediate safety concerns (24/7).
- Diagnoses problems and/or failures in heating/air conditioning / generator systems for the purpose of identifying equipment and/or systems repair and replacement needs.
- Inspects systems and their components (e.g. air conditioning, heating and generator units, etc.) for the purpose of ensuring safety and identifying necessary repairs and providing an ongoing program of preventive maintenance.
- Performs routine and preventive maintenance as needed and/or assigned for the purpose of ensuring the ongoing functioning of HVAC and generator systems.
- Performed load test of generator and transfer switch to assure emergency readiness.
0-5 years of experience
Applied theory of electrical operation knowledge and use of various electrical components such as motors, electro/mechanical devices, diodes, resistors, etc.
- Performed maintenance including removal, installation, adjustment, alignment, repair of system components, and the repair or replacement of associated weighing and measuring devices.
- Troubleshot by isolating and diagnosing scales and automated industrial systems' wiring failures using a variety of test equipment.
- Upkeep of scales of various sizes and types in including keeping scales intolerance with state regulations
- Performed maintenance under various conditions/regulations including harsh weather, confined space, lockout/tagout, etc.
- Completed inspections, perform scheduled maintenance, and made any necessary repairs.
- Required to store records and write reports on preventative work.
- Made direct contact with customers, performed on-site maintenance and explained repairs before and after completing said job.
0-5 years of experience
Responsible for installation and commission of all [company name] products to include top drive systems, mud pumps, and generators.
- Troubleshoot and program Cyberbase and Amphion systems that include PLC as well as SBC systems.
- Install troubleshoot repair and program Variable Frequency Drives to include but not limited to ABB brand Variable Frequency Drives.
- Multiple certifications to include working at heights, CPR, firefighting, electronics, electronic theory, hydraulics, and troubleshooting.
- Responsible for logging daily activities, preparing customer invoices, and maintaining service truck and tools.
- Frequently work at heights over 150ft for extended amount of time to repair electrical junctions and troubleshoot frequency anomalies'/harmonics that interrupt proper function of equipment.
- Required to analyze and troubleshoot multiple electrical, hydraulic, and mechanical diagrams to include blueprints, engineering documentation, and schematics.
0-5 years of experience
Interacted with Diverse customers within their homes.
- Installed and serviced authorized equipment within customer's homes.
- Completed necessary paperwork, including work orders, customer contracts both new and old.
- Used troubleshooting techniques to solve issues with each security system.
- Worked with both power tools and hand tools while installing different alarm systems.
- Responsible for arriving at scheduled appointments in a timely manner.
- Responsible for keeping count of inventory, and maintaining the cleanliness of the Company vehicle.
0-5 years of experience
On sites support/7x24 technical assistance at the client site.
- Mechanical knowledge / electronic component and equipment, as well understanding computer program function.
- Maintaining equipment functionally on its top performance, performs scheduled preventive maintenance, troubleshooting, repairing hardware and software related problems.
- Equipment RV, ACE and 9 packet PTI Sorter.
0-5 years of experience
Establish system & provide leadership for the identification and monitoring of workplace safety risks and environmental impact through the analysis of work process, equipment and according with customers' requirements.
- Evaluate solutions, residual risk, and prioritized management action.
- Identify potential or actual areas of non-compliance through audits or inspections,
- Review and updated specific safety programs.
0-5 years of experience
Repair and service specialized offshore equipment used in drilling and production operations
- Mechanical assembly and testing of subsea equipment, subsea B.O.P's, coiled tubing lift frames (static and motion compensated), ENSCO salt ring handling system, choke and kill hot stabs, telescoping arms
- Hydrostatic testing of equipment including; hoses, tubing, flanged spools, choke and kill stabs and flex loops
- Assembled, tested, and commissioned two motion compensated coiled tubing lift frames for Diamond Offshore
- Assembled and tested Hydril 15k Subsea Stack with 5k operators for Transocean Paul B. Loyd in 6 months
0-5 years of experience
Performs preventive and corrective maintenance on precision dynamic balancing machines primarily used by automotive and aerospace industries.
- Troubleshooting using schematic diagrams, test equipment, and tools for mechanical and electrical failures.
- Troubleshooting Allen Bradley PLC RSLogix […] series
- Performs calibration and SAE/ARP teats on precision balancing machines in accordance with ISO standards.
- Installation/Commissioning of complex industrial electromechanical equipment.
- Providing customer support on and off site to assist with faulty equipment.
0-5 years of experience
Proficient in digital equipment repair, maintenance and preparation for installation through factory training, self-study programs and on-the-job training. Responsible for the timely and cost effective maintenance, repair, set up of office technology equipment.
- I exceeded the company standard of readiness of 6-12 months. I was able to streamline within 3 months of hire.
- I received 5 Customer Hero Awards during my tenure at MOS-Xerox.
- I received 2 Team MVP's during my tenure at MOS-Xerox
- My Technician Statistics during my last month at MOS listed me at 4th in the company out of 80 Technicians.
0-5 years of experience
Participate in RFI fielding and initialization for the respective Brigade Combat Team (BCT)
- Conduct Classroom instruction to Unit Representatives (URs)
- Provide additional CONUS/OCONUS training as needed.
- Reports delinquent downloading units and Soldiers to the Battalion POC for corrective action.
- Provides assistance to delinquent units and soldiers with data acquisition, consolidation, and data transfer efforts.
- Assists with data collection, consolidation and transfer of Wounded in Action (WIA) Soldier's helmet sensor data.
- Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
- Troubleshoots technical problems and issues and determines technical solution in accordance with customer's requirements.
0-5 years of experience
Responsible for repairing and maintaining Hill-Rom products including Hospital bed frames and Therapy support surfaces. Maintaining excellent communication with our customers and creating business relationships. In servicing hospital staff on our therapy products. Received a Service Excellence Award for the fourth quarter of 2014.
- DOT Certified driver for more the 8 year, with a clean vehicle record.
- Successfully organized the warehouse to efficiently accommodate the increase work flow. Co-created a new kan-ban system for the Hill-Rom parts, to cut down on part expenses.
- Orchestrated service meetings, reviewing best safety practices, and key measures including,
- Successfully coordinating a more efficient way to deploy our technicians in the field to better accommodate our customer's needs.
- Very familiar with the Excel program and creating spreadsheets for re-opened complaints, open work orders, and product turn downs.
- Running weekly reports in the SharePoint program including velocity, awaiting maitience (AM), Preventative maitience (PM), and warehouse down (WD) for our rental fleet.
- Performing the cycle count bi-weekly.
- Efficiently creating the employee work schedule to accommodate our 24/7 work flow.
0-5 years of experience
Multiple certifications on Xerox WorkCentre, Phaser and Solid Ink Equipment
- Supporting Xerox Color and Black and White printers and Multi-Function Devices
- Support for personal desktop printers including solid ink wax
- Installation and support for Xerox color and B/W printers up to 90 pages per minute
- Maintained vehicle inventory to support products to minimize downtime
0-5 years of experience
Troubleshoot equipment, diagnose the issue, do performance count on production
- Do total rebuild on rehangers, vent cutter, vent opener, nuova evisceration, cropper, FIM, I/O bird washers and bird unloaded
- Rebuild units on vent opener, vent cutter, nuova evisceration, cropper, FIM
- Rebuild PGI, PLH, drum washers, MG 150, HLH and neck cutter
- Take over trouble shooting and diagnoses of mechanical problem and capable of surrendering
- Perform corrective maintenance, troubleshooting and repair for a variety of assembly/machining and test equipment consisting of electronics, electrical, pneumatics, hydraulics, software, hardware and robotics systems
0-5 years of experience
Provide technical customer support for hospital medical equipment. Provide support via telephone, email, and on-site training to appropriate medical staff. Open and close service request, service reports, and customer complaints as required by FDA. Initiate sales for extended warranty and service agreements
- On-site testing, service, preventive maintenance, repairs, installs
- Field returns and repair, hardware/software upgrades
- Computer based reporting, MS Word, Excel
- Calibration, component level troubleshooting, schematic diagram
- FDA compliant, SOPs, IPC Certified, RMA's
- Technical support, electrical safety checks, failure analysis
0-5 years of experience
Deliver and remove Therapy Beds to Hospitals
- Perform field and warehouse activities such as bed decontamination and product cleaning.
- Assist with equipment transfers to other service centers.
- Participate in on-call rotation to provide 24/7 coverage
- Help with Patient transfers.
- Educate Hospital staff of all bed functions.
0-5 years of experience
Troubleshooting & repairing on all NOV rig equipment and electrical control systems.
- Updating software on PLCs, wiring motors, sensors, using DMM, using computers.
- Repair driller cabin functions, calibrations on transmitters, encoders.
- Graduated from Nov Tech College with over 15 certificates from training classes.
- Fixed relays, Read prints for troubleshooting PLCs, solenoids, limit switches.
0-5 years of experience
Travel to customer sites to install, commission, test, calibrate
- Conduct filed installations and calibrations of sensors and systems
- Perform field upgrades of software and hardware and train customers on how to properly operate the system
- Communicate field findings and feedback reports to appropriate departments
- Billing, inventory and paperwork
- Complete and submit field service documentation in a timely manner
6-10 years of experience
Asses and Manage claim to ensure proper need of replacement of equipment for insurer.
- Manage company fleet account operation safe road for semi-trucking company safety and regulation.
- Installed entertainment systems, satellite navigation and other new automotive accessories and OEM parts.
- Checked for and repaired malfunctioning car electrical components
- Re-tested car electrical system to verify success of repairs.
- Explained vehicle electrical problems to customers clearly and accurately.
- Noted and documented potential long-term system problems during servicing.
- Upheld all safety and health procedures during repair process.
10+ years of experience
Installation and repair of residential cable, internet, phone, networking, and security systems.
- Installation and repair of business cable, internet, phone, and networking.
- Repair of main cable lines and equipment on a hybrid fiber coax system.
- Training of new employees.
- Collection of monthly payments and service fees from new and existing customers.
0-5 years of experience
Perform well services for various customers both in the Gulf of Mexico and internationally.
- Includes repair of surface and subsea well applications.
- Ability to troubleshoot and diagnose well problem and apply proper [company name] solution while maintaining integrity of the well working independently with little or no supervision.
- Able to communicate effectively with operations personnel.
- Subsea work experience includes repair of subsea wellheads, tubing leaks, casing leaks, packer leaks, and manifold leaks from Multi-Service Vessels.
6-10 years of experience
Responded to field service requests for Mini Lab (high-end digital printer) & supporting equipment
- Installation of new Mini Lab and POP equipment, upgrades, modifications and service
- Troubleshot and repaired equipment-to component, software and network level
- Telephone support services
0-5 years of experience
Travel to different client sites in the Macomb area to troubleshoot break/fix issues
- Fixed phones issues via ROLM and Cisco Call Manager
- Worked on-call for computer and phone issues after hours
- Working closely with the networking, helped to rack switches and worked as smart hands tech for the networking team
0-5 years of experience
- Interact with customer responding to technical questions or request for information
- Provide Tier 1 & 2 level support; occasionally performs Tier 3 level support to various clients including Wal-Mart, Home Depot, Target, and Starbucks sites.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Perform basic computer hardware and software installations.
- Use of problem management databases and help desk system.
0-5 years of experience
Respond to telephone calls, email and personnel requests for technical support
- Provide all hardware and software support for Desktop, Laptop, and RIM Devices
- Update workflows and walkthroughs for Helpdesk operations
- Account management within Active Directory and other provided ticket systems
- Maintain clearance level and provide support as needed on secured Networks
- All other duties as needed
0-5 years of experience
Field service and troubleshooting on Siemens geared and direct drive wind turbines.
- Commissioning of Vienna 1 and Bison 4 wind farms.
- Level 6 troubleshooting certification.
- APT (Appointed Person Trainer) certification.
- South America Delegate. Currently on assignment in Ontario, Canada.
10+ years of experience
Field Service Technician/Installer
- Konica 4 Series Certified Technician
- Over 7 years experience of servicing multiple brands of imaging systems, including Konica Minolta, Toshiba, and Canon imaging and print systems. Experience includes office Color and Medium size B/W imaging systems.
- Proficient with HP, and Lexmark printers and scanners.
- Proficient with diagnostic tools and troubleshooting guides.
- Excellent communication and customer service skills.
- Excellent with schematics and wiring diagrams.
- Experienced with delivery and installation of Imaging systems.
0-5 years of experience
Provide technical support for Ventra equipment on CTA buses at multiple CTA garages
- Troubleshoot and repair fare reader equipment and cabling
- Provide Preventive Maintenance Inspections on twenty buses per night
- Enter ticket data via Mobile Metrix on Smart Phone
6-10 years of experience
- Preformed diagnostics, troubleshooting, adjustments, repairing, and or replace of defective parts or equipment including Cisco routers, Dell Servers, HP workstations and monitors, cable & DSL modems, Toshiba phone system, HP & Xerox printers, Brother fax copiers, check scanners, audio / video hardware, UPS battery back-up systems.
- Installed, set up, configured, and completely testing all data & audio/ video and network communication equipment.
- Performed preventative routine maintenance on all company provided equipment.
- Responding quickly to all emergency service calls that needed immediate attention.
- Ability to appropriately resolve client’s problems on-site with the least amount of down time and staying within the service level agreement.
- Managed and maintained a designated territory which includes over 75 Edward Jones financial offices and remote work at home financial advisor with minimal supervision.
- Accurate completion of all required inventory activities related to company vehicle, parts, tools and all business office equipment at Edward Jones locations.
- Administrative duties involving ticket updating with complete and accurate details.
6-10 years of experience
As an equal part of the Equipment Operations Field Service Team for over (6) years, I have a unique skill set, with multiple facets. I have worked both Domestic, and International, and hold an existing US Passport. A few of my responsibilities are as follows:
- Responsible for maintaining a regular service schedule, with various customers and locations throughout the US and Central America.
- Maintain and grow customer relationships as frontline representative, document and report "voice of the customer" experience.
- Produce and maintain all service documents related to customer and equipment.
- Accountable for all preventative maintenance task performed on liquid application systems as needed, maximizing efficiencies and uptime.
- Aide in the design, build, and installation of our liquid application equipment with focus on continuous improvements
- Track and Maintain shop inventory on a regular basis.
- Produce and supply Import/Export documents for shipping and receiving, both, domestically and internationally.
0-5 years of experience
- Completed Siemens Levels 1- 7 Troubleshooting Electrical 690V and Hydraulic Systems Training
- Completed Basic and Advanced Climb Rescue Training
- Performed gearbox and main bearing change outs
- Traveled to other sites to assist in annual service, retrofit applications and site mobilization
- Supervised crew of 2-3 technicians in daily maintenance tasks
- Completed Siemens Diagram and Schematic Training
- Completed Forklift and Light Crane Operation Training
- Planned and scheduled daily maintenance work orders for service teams (Site Lead experience)
- Completed OSHA and Lock-Out/Tag-Out Training (LOTO)
- Completed Basic First Aid & CPR Training
0-5 years of experience
Installation, maintenance, troubleshooting of various residential and commercial burglar alarm systems, residential fire alarm systems, CCTV systems, and access control systems
- Installation, maintenance, repair of new and existing low-voltage wiring systems used in various residential and commercial burglar alarm systems, residential fire alarms systems, CCTV systems, and access control systems
- State of Oklahoma license held in residential and commercial burglar alarm systems service/installation, residential fire alarm service/installation, CCTV service/installation, access control service/installation
- Chosen by ADT to hold the first remote technician position
- Chosen as highest service technician class beginning from date of hire
- State of Oklahoma licensing information available upon request
0-5 years of experience
Field Service Technician
- Install, service, troubleshoot and repair Satellite communication systems
- Install, service, troubleshoot and repair computers & wireless networks
- Install, service, troubleshoot and repair various sensors on oil rigs
- Install, service, troubleshoot and repair hydraulic & pneumatic systems
- Train customers on how to utilize various products
- Customer service, billing, inventory, expense reports, travel arraignments
0-5 years of experience
Time management, problem solving and resourcing skills
- Maintain reports and other paperwork in an organized manor (i.e. service reports, expense reports, calibration reports, etc.)
- Responsible for company car, phone, computer, expense card, etc.
- Maintain long term relationships with customers and vendors
- Knowledge of industrial and manufacturing specifications
- Service, Calibrate and survey industrial manufacturing furnaces and machinery
Field Service Technician Duties and Responsibilities
Daily duties for field service technicians differ based on the equipment they work with and the number of service calls they answer in a day. However, these core tasks are the same in most companies:
Install Equipment Field service technicians install equipment and show customers how to operate it.
Troubleshoot and Repair Equipment Field service technicians troubleshoot equipment to determine the cause of reported problems. Once the problem is identified, they repair equipment to restore it to full functionality. They also perform routine preventative maintenance.
Maintain Logs Field service technicians write logs of every service call they perform and add notes to customer records.
Advise Customers Field service technicians show customers how to use equipment and advise them on best practices to keep their equipment functioning well.
Perform Demonstrations Field service technicians demonstrate equipment capabilities to customers and demonstrate how to perform various tasks, including simple maintenance.
Maintain Inventory Field service technicians maintain the inventory in their service trucks, ordering new items when stock runs low.
Maintain Service Vehicle Field service technicians keep their service vehicles clean and organized and replenish fuel as needed.
Field Service Technician Skills and Qualifications
Field service technicians interact with customers, diagnose problems, and repair equipment. Employers hire candidates who have the following skills needed to perform this job:- Communication skills - field service technicians use verbal communication skills to speak with customers, listening to their concerns and asking questions when needed to determine the nature of their problems and equipment needs
- Customer service - field service technicians interact with customers by helping them resolve equipment issues and telling them how to use newly installed equipment, so employers look for people who have excellent customer service skills to fill this role
- Analytical thinking - field service technicians diagnose equipment problems and determine ways to fix these issues, which requires analytical skills
- Computer skills - field service technicians log information into digital customer files, making basic computer skills essential for this job
- Mechanical skills - field service technicians use their hands and various tools to install and repair equipment, which requires good mechanical skills
- Physical fitness - field service technicians must be physically fit enough to lift and carry heavy equipment. They may also crouch or squat to work on equipment
Field Service Technician Education and Training
At minimum, field service technicians need a high school diploma or equivalent for this job. Many employers prefer candidates who have an associate's degree in electronics or a similar field, but this is not often a hard requirement. Because field service technicians travel to onsite locations to perform their job tasks, a valid driver's license is also required. Many employers hire field service technicians on an entry-level basis and provide paid training. The training program varies by employer and may last for several weeks. Field service technicians in training work closely with a senior technician as they learn how to perform their usual job duties.
Field Service Technician Salary and Outlook
Data from PayScale shows that field service technicians earn $19.61 per hour. According to the Bureau of Labor Statistics (BLS), general maintenance and repair workers earn $37,670 in median annual salary, or $18.11 per hour. General maintenance and repair workers, like field service technicians, fix and maintain equipment. According to information from the BLS, jobs for general maintenance and repair workers will increase 8 percent by 2026. This rate is as fast as the national average. Most employers offer full benefits packages that often include life insurance and retirement plans. Health insurance with dental and vision coverage usually comes standard in these packages. In addition, field service technicians receive paid vacation days and holidays. Because field service technicians travel to service equipment, employers also provide a gas allowance or credit card to cover the cost of fuel. Uniforms are provided to field service technicians by most employers.
Helpful Resources
Learn how to succeed as a field service technician with these helpful books and websites:
Field Service Technician Red-Hot Career Guide - find the best ways to answer interview questions that field service technicians commonly face with this book, as well as how to breeze through the interview process and land the job
Field Service News - explore everything happening in field service at this website, which has news updates, podcasts, research tools, and a digital magazine full of content for field service technicians
42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty - this manual is full of tips and techniques for field service technicians who want to deliver great field service
Service Industry Association - read the latest service industry news, find upcoming events, and search industry reports at this website for all professionals in the service industry
