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Telemarketing Manager Resume Samples
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Candidate Info
years in workforce
years at this job
Bachelor of Arts
Master of Arts
Telemarketing Manager
Managed a telemarketing staff of up to 15, as well as volunteers to acquire new subscriptions and renewals. Responsible for staff hiring, training, payroll, and performance evaluation.
- Effectively utilized public relations events to acquire new leads. Served with front-of-house staff during performances.
- Gained reputation for uncompromising commitment to subscriber retention and exceptional customer service, attributed to continuing increases in ticket sales revenues.
- Received two promotions throughout tenure. Started working in the box office, promoted to Assistant Telemarketing Manager, then to Telemarketing Manager.
- Cultivated and maintained long-term relationships with a wide variety of patrons with the discretionary income who supported the Dallas Symphony.
- Contributed to selling out all available seating capacity for eight consecutive seasons to subscribers. Increased revenue from telemarketing 58% over 10 years, which reached a peak of $1.9M in 1998.
- Played an integral role increasing awareness of the symphony and expanding the audience to move into the Morton H. Meyerson Symphony Center with increased seating capacity.
Candidate Info
years in workforce
years at this job
Marketing
Telemarketing Manager
Responsible for all telemarketing initiatives for the Sears Fee Based enhancement program business. Managed over 15 different vendors to insure that all sales goals were met or exceeded. In addition, also managed the vendor audit process which focused on performance, compliance, security, operations as well as personnel management. Was solely responsible for vendor selection and administration.
- Consistently exceeded 1999, 2000, 2001 and 2002 telemarketing revenue goals by a minimum of 11% each year.
- Responsible for the selection, set up, testing and contractual negotiations of all new inbound and outbound telemarketing vendors for all clubs and services programs. Reduced implementation time by 20%.
- Core developer of the Clubs and Services call to activate program generating a 30% increase in revenue.
- Responsible for script development and enhancement as well as the development of the Sears telemarketing call standards.
- Conducted on-site training at all TM centers. Conducted annual audits at 17 locations to insure compliance.
- Developed and maintained reporting for all fee-based programs and reported results to executive management.
- Managed the P&L for all telemarketing initiatives for all 17 fee based services at Sears.
Candidate Info
years in workforce
years at this job
Communications
Inbound and Outbound Telemarketing Manager
Directed the program strategy and implementation for AT&T's Consumer outbound acquisition programs and inbound retention programs.
- Implemented multiple sales programs and product launches within the Inbound Sales Channel. Consistently exceeded sales targets by reaching sales results ranging from 118% to 135% of objective.
- Managed call center readiness for over 1,000 sales representatives by organizing and leading cross functional teams consisting of Scripting/Training, Systems, Results Reporting and Marketing.
- Tracked and analyzed results to ensure achievement of all DMOQ metrics. Recommended changes to strategy or offer in order to improve results.
- Achieved 107% of outbound sales goal within 95% of budget. Utilized eight external call centers (both domestic and off shore) to dial 25-30 million records and contact over 11 million prospects.
- Increased outbound list yield by 6% utilizing propensity to buy list modeling techniques and increased agent productivity by 10% utilizing a new day/ night dialing ratio strategy.
- Increased outbound telemarketing average revenue per sale by $35 through the implementation of strategic up-selling and cross-selling activities to local services.
- Led a cross functional team that flawlessly implemented the Federal Trade Commission Do Not Call list across every outbound telemarketing agency.
- Received AT&T Consumer's highest individual performance award, (2003) Voice Award.
Candidate Info
years in workforce
years at this job
Business Management/marketing
Marketing
Telemarketing Manager
Managed a top performing team of 15 Telemarketing representatives for one of the largest finance companies in the nation. Developing 20% team members into frontline managerial opportunities.
- Implemented sales incentives that drove sales and revenue by 24% during my first year.
- Recognized for Top team awards for seven consecutive months.
- Conducted weekly one-on-ones to enhance sales and closing skills.
Candidate Info
years in workforce
year at this job
Communications Studies
Telemarketing Manager
- Supervised a team of 12 enrollment specialists while ensuring company and individual goals and objectives were achieved.
- Developed and implemented a new comprehensive employee manual, enhancing streamlined operational policies and productivity.
- Responsible for recruiting, hiring and training enrollment specialists on various aspects of account maintenance, persuasive selling and superior customer service skills.
- Reviewed daily and weekly staff productivity/efficiency, including inbound and outbound call reports (i.e. calls handled and length of calls) resulting in increased monthly enrollments by 25%.
- Liaison to insurance carrier and new account while handling claims, billings, and contract matters.
Candidate Info
years in workforce
years at this job
Business Administration, Marketing
Business Administration
Telemarketing Manager
Responsible for the acquisition of residential customers through Inbound and Outbound telemarketing campaigns
- Executed successfully Inbound and Outbound targeted telemarketing campaigns and exceeded sales goals
- Designed, proposed and implemented the Aegis "Virtual" Call Center saving TXUE $500K annually
- Developed and executed automated outbound calling campaigns for Welcome Call, Permit and Bad Debt
- Consistently met key metric goals: Call Abandonment, Close Rate, Cost Per Sale and Call Quality
Candidate Info
years in workforce
years at this job
Telemarketing Manager
Managed the daily operation of 2-4 offices and 16 Telemarketing Sales Representatives.
- Generated and tracked statistical reports.
- Administered staffing policies including conducting all hiring, firing, and tracked retention.
- Conducted training for all Telemarketing Sales Representatives.
- Administered Performance Improvement Plans, as needed, to help struggling group members and as a form of motivation.
- Generated approximately 7 million per year exceeding 130% or better between the years of 1999 and 2003.
- Provided customer service phone support on a needed basis.
Candidate Info
years in workforce
months at this job
Organizational Management And Communications
Leadership
Business Administration
Home Show and Telemarketing Manager
Directed and coordinated home show events; responsible for hiring, training, motivation, and supervision of trade show representatives and call center appointment setting staff
- Work with external IT service desk for trouble shooting issue related to phone dialer and computer system
- Initiated a training program that resulted in 200% increase lead generation in the telemarketing department using CRM database and $60,000 monthly revenue during peak period
- Assisted the President with, competitive analysis research, analyzing marketing results, managing expenses and budgeting for home shows, and planned 2008 strategic marketing goals
Candidate Info
years in workforce
year at this job
Medical Technology
Marketing
Telemarketing Manager (inside Sales)
- Achieved 100% on-time completion to project deadlines.
- Coordinated and oversaw new Telemarketing department with primary goal of increasing customer satisfaction and generating leads for Field Sales Team.
- Hired, trained and managed 3 Telemarketing Representatives.
- Profiled purchasing decisions of a select customer market and provided feedback to redirect Sales Field team and service department, an effort that helped maintain key accounts as Sysmex adjusted from being spun off from Baxter distribution.
- Assisted in the development of new marketing programs for target customers such as Veteran's Administration and Catholic Materials Management Association.
- Integral in development and maintenance of Wide Area Sales Automation, a sales and service database developed for telemarketing, service and sales representatives.
Candidate Info
years in workforce
years at this job
Telemarketing Manager/asst Sales Manager
Supervised 20 solicitors, including all employment decisions, and performance management
- Completed performance reviews, terminations, separations notices, and I9 Forms
- Calculated and prepared payroll for 40 employees weekly
- Generated a variety of daily, monthly and yearly sales/marketing reports
- Handled all training for solicitors and new producers
- Performed customer service, collections, accounts receivable and payable duties
- Volunteered and assisted with all other branch related responsibilities
Candidate Info
years in workforce
years at this job
Telemarketing Manager
Provided access to contact resources for new leads
- Hired / Fired, trained and scheduled and managed up to 14 Telemarketers, resulting in retention of quality employees who met or exceeded expectations.
- Regularly updated contact information for Call Sheets and updated appointment calendars for sales team
- Verified telemarketers hours, calculated base pay, added commissions and submitted to Payroll Department
- Assisted with general office duties, including special mailings, greeting customers, mail sorting, bulk mailing, etc.
- Occasionally notarized documents for company
Candidate Info
years in workforce
months at this job
Telemarketing Manager
Managed a team of fifteen telemarketers for a restaurant marketing company
- Trained and monitored individual daily performances to ensure quality and excellent customer service
- Worked closely with management and internal departments to ensure proper sales communication and to coordinate overall marketing efforts
- Tracked and monitored calls, reported call details and outcome to clients; Generated final sales reports for submittal to Print Production to complete final stages for job completion
- Contributed to the ongoing improvement for all areas of telemarketing. This involved developing and implementing ongoing sales training, selling techniques, supervising skills, compensation analysis, program developments, and procedures
- Responsible for recruiting, interviewing, and hiring new employees
Candidate Info
years in workforce
years at this job
Hospitality Fundamentals
Telemarketing Manager
- Hired, trained, scheduled, led, and supervised a team of 5-6 employees.
- Analyzed customer service issues and recommended solutions to resolve problems during calls.
- Prepared daily operations reports and communicated effectively among management team to improve business goals.
- Maintained and updated client information in prospect database.
- Ensured quality customer service and consistently produced profit; exceeded corporate goals by […]
Candidate Info
years in workforce
years at this job
Bachelor of Business Administration
Global Management, International Management
Recruiter / Telemarketing Manager
A reseller of GTE / Verizon long distance as well as other telecommunications services for both business and residential customers in the local area.
- Managed 25 Telesales Representatives while coaching and mentoring new employees in order to keep the proper focus on the company goals.
- Preformed daily call monitoring and call coaching to insure the quality of customer service that was being provided to the customers.
- Conducted interviews on all new employee prospects for the telemarketing team.
- Calculated and processed quarterly and annual sales reports for Senior Managements monthly meetings.
Candidate Info
years in workforce
year at this job
Telemarketing Manager
- Manage a team of 20 telemarketing operators setting appointments for potential buyers to visit and tour different resort locations
- Generated and distributed daily reports to appropriate personnel
- Effectively communicated with team members to maintain clearly defined expectations
- Routinely prepared and evaluated reports to identify problems and areas for improvement
- Provided detailed monthly departmental reports and updates to senior management
Candidate Info
years in workforce
years at this job
High School Diploma
Telemarketing Manager
Managed inbound/outbound telemarketer training, including coaching telemarketers in delivery, timing and closing
- Assisted in processing and closing loans
- Explained products or services and prices, and answered questions from customers
- Answered telephone calls from potential customers who have been solicited through advertisements
- Recorded names, addresses, and reactions of prospects contacted
Candidate Info
years in workforce
years at this job
High School Diploma
Telemarketing Manager
- Assigned to a department that was not meeting objectives. Doubled revenue generated by the department for 3 of the 5 years of tenure.
- Managed department of three to five teams and 30 to 50 employees.
- Created, trained, and managed scripting for sales and renewals.
- Responsible for projects and maintenance of automated dialer and ACD system.
- Coordinated photographer scheduling and customer satisfaction programs.
Candidate Info
years in workforce
years at this job
Editorial Telemarketing Manager
Hired, trained and developed a staff of 45 employees in a call center environment
- Edited material on a weekly basis for the Southeast Regional Publication
- Maintained employee records/documentation relating to personnel activities such as staffing, recruiting, training and grievances
- Executed and delivered performance evaluations on a quarterly basis
- Developed employee award program that increased employee retention
Telemarketing Manager Resume Success Stories
