Social Media Expert
Administrate the creation and publishing of relevant, original, high-quality content.
- Identify and improve organizational development aspects that would improve content (ie: employee training, recognition and rewards for participation in the company's marketing and online review building).
- Create a regular publishing schedule.
- Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.
- Promote content through social advertising.
- Provides excellent customer service and processes orders via phone, fax, email, chat and the Internet.
- Answers product and pricing inquiries.
- Records customer feedback.
- Maintains up-to-date knowledge of products and promotions.
- Gathers information for price quotes on large quantities and custom items.
- Utilizes real time/historical call statistics to provide optimal customer service.