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10+ years of experience
- Salesforce admin for the company since 2014.
- Created new lead generation programs using search engines, email, and social media to increase daily lead count at a reduced cost per lead.
- Acted as project manager with hands-on contributions for development of over 10 websites for Lincare's ancillary services division.
- Through search engine optimization techniques achieved first page ranking on Google.com for the top 4 industry keywords for Open-Aire.com
- Oversaw the implementation and effective use of SalesForce and SilverPop Engage 5 for marketing programs and objectives.
- Created a full multi-tiered email program to reach out to new and existing customers, as well as potential customers and inactive leads.
- Conducted weekly site reviews with web analytics tools, such as Google Analytics to track and report on customer behavior in order to make recommendations on customer retention and improve sign-up rate.
0-5 years of experience
- Spearheaded implementation and adoption of Salesforce.com
- Managed SFDC data access and permissions
- Created Workflows and Approvals processes
- Integrated marketing tools with Salesforce organization
- Configured SFDC Dashboards and custom reports
- Wrote Apex Triggers to automate sales processes
0-5 years of experience
- Supported over 800 internal Users on Sales, Service and Marketing Cloud, and 500 external Community Users
- Proficient in Salesforce declarative configuration, including custom objects and fields, formulas, workflows, validation rules, sharing rules, process builder, flow, email-to-case, reports, and dashboards
- Evaluated external Salesforce org, upon [company name] acquisition of DealerRater.com. Now act as the single point of contact, and subject matter expert as the processes and workflows integrate across both organizations
- Update and maintain custom Salesforce applications including a custom CPQ tool and product booking tool
- Executed large-scale process and configuration overhaul of Account Management department, which started with shadow sessions and focus groups, and onto process mapping and project planning.
- Managed 2-3 Agile stories per sprint from discovery, to post-delivery.
- Worked with stakeholders to understand their needs and define requirements in order to configure and customize the Salesforce application to satisfy business objectives, acting as both Business Analyst and Salesforce Admin
- Installed and configured third-party and AppExchange integrations such as Docusign, Drawloop, Bucher & Suter, HeyWire, Field Trip, and Config Workbook
0-5 years of experience
- Provide Sales support of 100% growth to the team including Contract management, and sales communication. Collaborate with Sales Manager on rolling out Sales Agenda, define best practices, liaise between Marketing agenda and Sales agendas
- Salesforce Admin: create Salesforce email templates and automations, set up custom reports, create workflows, create validation rules.
- Create and host all new hire training. Manage day to day Salesforce changes, requests, new user setup, manage profiles and, data management
- Consult with Salesforce on projects, ideas, and process improvement planning. Integrated DocuSign for Salesforce, HubSpot, and RingCentral
0-5 years of experience
- Customization of Salesforce platform to meet growing solar company's needs
- Administered ServiceMax on Salesforce platform
- Salesforce development and administrative work
- Custom visualforce pages and controllers
