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0-5 years of experience
Reported directly to the dealership's owner; successfully managed a broad base of responsibilities including direct sales, Internet sales, customer relations, procurement, and promotions of new and pre-owned vehicles.
- Achieved 120% of sales quotas producing revenues averaging over $4.5 million annually.
- Developed an extremely loyal customer following with approximately 30% of all new customers coming from personal referrals due to value-added services after the sale.
- Created a positive online presence with extensive use of social media and customer testimonials to capture sales leads.
- Recognized by General Motors with two Mark of Excellence Awards for combined rating scores exceeding 100% of nationally based metrics.
6-10 years of experience
As the Internet Manager my main responsibility was to facilitate the sales of automobiles to prospects who contacted the dealer via the Internet. To do so, I maintained the dealer website, promoted the dealership online, managed the export of inventory to various digital marketplaces, and directed a team of 5-6 salespeople. I also had broad IT related responsibilities, including new workstation setup, troubleshooting and repair, basic networking, malicious software removal, network phone setup, graphic design and training employees to effectively use the dealer's CRM software. As the Assistant Used Car Manager, my role revolved around managing the reconditioning process of used car inventory, and effective merchandising of used cars to facilitate internet sales.
- From 2008 to 2013, increased the Internet Sales Department's monthly sales average from 8 to 75.
- Directed the design of the current website, including the layout, content and color pallet.
- Created custom graphics.
- Utilizing Search Engine Optimization, improved the dealership's search engine rankings. Achieved #1 ranking on Google for 30+ relevant search terms and 1st page ranking for 189 search terms.
0-5 years of experience
Completed daily follow up tasks and timely responses to web based leads via phone and email.
- Created my own leads through personal advertisement as well as referals
- Executed self assigned short term and long term goals which enabled my sales increase over my first year.
- Average closing percentage was over 50% for 2015.
- Consistency and professionalism allowed for advancement within the company
- Lead my team in sales volume throughout my tenure
- Great relationships with clientele; customer satisfactory report maintained at 100% for 2015.
0-5 years of experience
- Lead a team that worked strictly with Internet sales leads
- 2 of 3 achieved Audi "Elite" status, Top 3% in United States
- Increased the store's overall internet sales by over 250% YoY
0-5 years of experience
- Developed and managed the Internet Sales Department and staff which expanded from 2 to 7 Sales Agents.
- Successfully generated an increase in sales leads, new vendor deals and additional lead management accounts.
- Managed e-mails by responding promptly to inquiries and scheduling appointments for test drives and follow-up.
- Produced management reports and monitored vendor expenses in tandem with lead activity and sales forecast.
- Successfully increased sales volume from 350 to 480 vehicles monthly, contributing to the dealership's competitive sales rating of 10th in the country.
0-5 years of experience
Developed and introduced new web applications; troubleshot and improved existing technology; readily took on new projects and gained reputation for devising clean, fast solutions to technical challenges.
- Created and maintain a social media, including youtube.com based advertisement. Increased the company following on social media by 50%.
- Created and generated advertisements to attract new customer base. Managed off site remotes and customer relations.
- Managed, responded, and followed up with internet leads; creating profitable sales traffic for the dealership.
- Created SOPs for retaining previous customers.
- Publish and distributed a monthly newsletter l to all customers.
- Managed multiple events to drive sales.
6-10 years of experience
Grew client base through positive, professional relationships with customers that led to repeat business and referrals.
- Consistently a number 1 or 2 performer in the company.
- Key performer in helping the dealership achieve the prestigious Presidential Award as a top performing Ford dealership in the US
- Contributed to the dealerships consistently high (98%) CSI.
- Over 5 million dollars in annual sales
- Employee Excellence Award winner
0-5 years of experience
Greeted customers in a timely fashion, while quickly determining their needs.
- Directed a successful SEO and link-building campaign to increase the website's credibility and drive traffic.
- Directed a successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.
- Developed and implemented campaigns for email, online advertising, search engines and direct mail. Over 80 Daily Cold calls to customers from our CRM database, which resulted in avg. of 1.5 new customers a day, 5 customers returning their leases, and 15
0-5 years of experience
Recently recognized nationally for achieving outstanding performance in sales, customer service and training
- Significantly grows revenue possibilities by selling aftermarket products to increase back-end profitability
- Continually recognized at the store level for exceeding customer satisfaction numbers throughout the year
- Constantly meeting and exceeding monthly revenue quotas
- Worked closely to strategically turn around the store and increasing sales by 20% going from 24 to 13 in the region.
- Responsible for conduction trainings and develop a curriculum to accomplish sales objectives
- Monitors metrics to maximize volume, gross profit, high levels of CSI
6-10 years of experience
Increased number of Internet sales from five to 20-30 a month.
- Maintained positive relationships with dealers throughout the country so we could complete dealer trades.
- Reduced lead response time from over four hours to under 20 minutes, on average.
- Generated enough leads to justify increasing my department by another employee.
- Competitively shopped other area dealers to make sure our Internet price was fair.
- Created graphics and advertisements for our website to entice customers.
- Maintained our company's social networking sites and increased our likes on Facebook by 600% in a year.
- Called, e-mailed, texted, and chatted with customers off of our website.
0-5 years of experience
Recruited and hired all Internet Consultants based on criteria agreed upon by senior management.
- Managed all internet related issues including but not limited to internet prospects, emailing systems, 3rd party vendors' ext
- Assisted in the development of the first Internet Department.
- Developed internet lead processes, automated lead schedules, and created follow up templates for all leads.
- Assessed the needs of customer, negotiated price, demoed and delivered new and pre-owned vehicles.
6-10 years of experience
- Manage and direct Service and Parts operations of a single point Honda dealership. Responsible for controlling all expenses for entire dealership operation.
- Increased Fixed Operations gross profit 53.9%. Increased Fixed Operations Net Profit 63.5%.
- Realized a 91% improvement in Total Dealership Net Profit in 2010.
- Successfully implemented an Internet Management process/department in 2011. Currently this department is on pace to sell 45% of all new and used vehicles sold from the dealership.
- Initiated use of AVV, a CRM tool, to track all clients and manage leads accordingly.
- Successfully negotiated use of Steve Jones Honda grounds/facility for multi-dealer mobile used vehicle auction. Brought revenue into dealership, reduced transportation costs to/from off-site auctions and brought activity to dealer lot and used car turn rate.
- Maintained exceptional factory relationships in both Sales and Service Departments.
- Increased CSE (customer satisfaction levels) from 81.2% to over 94%, consistently above District National and Zone levels each month.
0-5 years of experience
- Awarded salesman of the month within six months by selling the most units per month
- Achieved master level sales status by exceeding 15 units per month
- Exceeded the industry average of 8-10 units per month
- Maintained an above average Customer Service rating judged through corporate surveys
- Lead clients through the sales process
- Worked closely with the finance department to secure loan approvals
0-5 years of experience
- Website and inventory management with Reynolds & Reynolds CMS and VinSolutions
- Digital Marketing Management, Social Media Marketing, graphic design for digital and print media
- Store website MazdaofErie.net web maintenance, administration of e-inquiries, lead-to-sale procedures
- Increased in-store and internet sales, expanded shopping demographic, and developed vendor relationships
- Created an organic Facebook fan base, managed and developed Twitter and Instagram accounts and grew followers as well as engagement
0-5 years of experience
Responsible for handling 400 leads monthly with continuous follow up and selling an average of 40-45 cars a month.
- Formulated and implemented sales initiatives and marketing strategies as well as new and innovative marketing campaigns; tracked performance to achieve objectives and enhance organization effectiveness.
- Providing assistance and expert advice to customers on our products and services via email, phone or in person.
- Establishing goals and specifying the strategies and actions to achieve and surpass them.
- Resolve customer complaints regarding sales and service
0-5 years of experience
Assisted the BDC Manager with Sales events, payroll, and marketing
- Performed daily checkups on the keys to ensure keys and vehicle were on site.
- Managed BDC department, assisted with confirming of appointments, ensured department was following company policies and procedures.
- Called leads to schedule appointments daily.
- T/O calls of customer whose question were to advance for BDC reps to answer.
- Monitored Reps calls and trained when needed.
0-5 years of experience
Expertise in new and used vehicle sales, pricing strategies and client relations.
- Cultivate instant rapport, build and maintain client relationships to sell vehicles valued from $10K to $80K+.
- Exceed monthly sales goals.
- 45% sales closing ratio, exceeding franchise standard.
- Ford S.T.A.R.S. Master Certification, for Sales, Internet and Social Media Sales, CPO sales and Product Knowledge.
- Developed vehicle remarketing program for the franchise to offer late model vehicles to customers at a savings.
- Extensive knowledge of all federal and state laws as they pertain to a franchise dealer's process and paperwork for new and pre-owned vehicle transactions.
0-5 years of experience
- Coordinated Internet sales activities and worked hand in hand with multiple internal departments
- Set goals and ensured they were achieved with projected sales forecasts and revenues
- Prepared Internet sales budget and ensured accuracy with growth and development
- Managed company website to guarantee customer satisfaction and produce sales through an efficient online presence
- Excellent online presence through managing social networking; Facebook, Twitter, blogs and microsites
0-5 years of experience
- Engaged with customers, performed demos with briefings on features and capabilities, and recommended various model options
- Surpassed sales goals established by management
- Embellished and edited new/used car sales page for dealership
- Developed strong relationships with customers resulting in referrals and repeat business
0-5 years of experience
Manage an online inventory of over 300 vehicles and control pricing according to compiled market data
- Purchase vehicles through a competitive bidding process to replenish inventory according to market demands
- Promote and negotiate buying prices and leases with end consumer in-person and via internet while qualifying them for loans according to individual credit needs
- Serve as Finance Manager one day per week negotiating loan details from various lenders while keeping dealership in legal compliance with associated paperwork
- Ranked 1st in sales every month since beginning of tenure
0-5 years of experience
Developed sales strategies and set challenging goals to ensure peak performance
- Maximized sales by regularly connecting with well-established clients and building relationships with prospective customers
- Promoted new products and kept clients informed of sales events
- Utilized client-centric approach to assess client needs and demonstrated how products' features, functions and benefits met needs
- Ensured optimal experience for each client from initial meeting until final delivery
- Remained abreast of cutting-edge and emerging industry trends
0-5 years of experience
- Developed and managed an extensive advertising budget to manage all TV, radio, print, and digital marketing needs.
- Devised and implemented the weekend "Integrity Experiences" program to motivate sales teams, ultimately facilitating an increase in sales.
- Functioned as primary admin on all social media sites, uploading multiple videos weekly to promote brand awareness.
- Employed digital savvy to analyze Google trends and analytics to effectively identify ROI for Lead Generator and website traffic providers
0-5 years of experience
Responsible to direct, channel, and target a broad market of products and needs for customers as it relates to the private sector auto sales industry.
- Established relations with new clients and worked closely with them to determine needs
- Developed and delivered new business acquisitions through e-commerce sales
- Managed and orchestrated post customer services and resources to gain incremental sales
0-5 years of experience
Ability to daily prospect and cold call resulting with a profitable outcome, with the ability to service clients
- Provide quality and quick lead responses to assure 100% customer satisfaction score
- Responsible for merchandizing the product through multiple medias
- Maximize every opportunity by mastering the 12 step sales process
- Lead qualification, delegation and management
0-5 years of experience
As a customer liaison, answered customers inquires and resolved conflicts and disputes.
- Some sales experience, due to short staffing of salesmen.
- Developed several Office Templates currently in use for reducing entry time and preparing customer emails.
- Selected for Presentation of Scholarship
- Member Accounting and Finance club
- Participated in intramural sporting activities regularly
0-5 years of experience
- Initiated Internet Sales by actively working with both leads and lead providers to successfully introduce dealership products to prospective clients
- Facilitated and coordinated the sales process from introduction to completion
- Diligently pursued clients by setting five to seven phone appointments daily
- Sustaining customer relations including client retention, CSI follow up, and ongoing referral inquire
0-5 years of experience
Use a mix of Email, social networking, customer service and web/graphic design to increase prospects and client traffic
- Use customer rapport and hard work to answer internet inquiries and set appointments leading to the sale of car
- Follow up, before, during and after the sale, giving customers an awesome experience.
- I received "Pre-Owned Salesman Of The Month " three months of the past year
- Proficient with the Eleads system
- Star Hyundai Certified
- Deep knowledge of the Hyundai product
0-5 years of experience
Marketing & Web Design.
- Photographed and composed advertising comments for vehicles on the internet.
- Produced marketing and print media advertisement for the company.
- Received all incoming sales calls from the internet and provided numbers to the sales staff to set appointments.
0-5 years of experience
- Set up CRM system sales process, Customized new company website and maximized site's SEO
- Set up social media accounts
- Created custom email templates, Setup sales process for the CRM
- Set up all new internet lead accounts to generate more internet traffic
- Maintained and worked all Internet Leads
- Designed customized headers and borders for all car images to get better internet exposure and Marketing on lead sites
0-5 years of experience
- Restructured customer contact management system with tactical work plans for inbound and outbound calls and emails.
- Contact all prospects that my staff established positive contact but did not secure appointment commitment.
- Work one on one in real time with full sales staff developing appointment setting dialogue procedure.
- Monitor lead sources for ROI and adjusted buys accordingly.
- Tracked email content and phone call scripts' effectiveness based on response rate and appointment ratio.
