Commercial Manager, Southern Region
Proposed and negotiated outage services, long term service agreements and upgrade packages for the fleet covering Texas, Oklahoma, and Louisiana.
- Closed $67M in offerings ($38M in contribution margin) for opportunities in 2008.
- Proposed and managed opportunities valued at $590M in commitments and $390M in contribution margin.
- Recognized for assisting and training the Latin America team, and helping fill knowledge gaps resulting from a global restructuring, and given the "Southern Region Commercial Operation's Quarterly Award for Expertise."
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Store Manager - Commercial Manager
Maintain and Grow Commercial Business for [company name]. Gain needed trust with Commercial Accounts by giving service which far exceeded their expectations. Maintain existing accounts and add new accounts to grow business to exceed $4,000 a week. Give a personal touch by getting to know your accounts. Manage the one store concept which [company name] expects. Use your drivers to be your eyes and ears to grow the business. Maintain proper inventory and outside buys to avoid lost Customers. Control Expenses. Maintain within [company name] policy for loss prevention. Hiring and Termination of Employees.
- Increased sales and profits each fiscal year as manager. First year as Commercial Manager Increase sales 4333% versus previous fiscal year.
- As Store Manager was on front page of Witt scoreboard. Met or Exceeded goal setup by [company name]. Store was consistently making profit for the company.
- Have taken required [company name] Manager's Training and Completed Commercial Certification Training. Obtained Parts ASE Certification.
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Store Manager - Commercial Manager
Maintain and Grow Commercial Business for [company name]. Gain needed trust with Commercial Accounts by giving service which far exceeded their expectations. Maintain existing accounts and add new accounts to grow business to exceed $4,000 a week. Give a personal touch by getting to know your accounts. Manage the one store concept which [company name] expects. Use your drivers to be your eyes and ears to grow the business. Maintain proper inventory and outside buys to avoid lost Customers. Control Expenses. Maintain within [company name] policy for loss prevention. Hiring and Termination of Employees.
- Increased sales and profits each fiscal year as manager. First year as Commercial Manager Increase sales 4333% versus previous fiscal year.
- As Store Manager was on front page of Witt scoreboard. Met or Exceeded goal setup by [company name]. Store was consistently making profit for the company.
- Have taken required [company name] Manager's Training and Completed Commercial Certification Training. Obtained Parts ASE Certification.
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Commercial Manager
Full P&L responsibility for the commercial business at the North Broadway location.
- Supervised up to two drivers in the timely delivery of parts to customers.
- Oversaw inventory management including recalls and inventory levels pertaining to commercial promotions.
- Grew commercial sales by 450% in four months.
- Increased market share by dramatically improving responsiveness and timeliness to customer needs.
- Researched market to identify potential customers and doubled the number of accounts.
- Initiated over a dozen new sources of parts to profitably meet customer needs that could not be met internally.
- Developed and implemented a parts order management system to ensure accurate tracking of new orders, deliveries, returns, and outside suppliers.
- Introduced use of two-way paging system to increase efficiency in driver dispatching and delivery accuracy.
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Global Commercial Manager, Training
Managed instructional design and delivery functions for internal and customer training for both instructor-led and web-based / blended delivery platforms through two managers and extended staff of 19 with a $4.5M budget.
- Managed department budget for Global Service Education during 2007; ended year under budget by $7.5K even with a $20K/month tasking.
- Developed and secured approval of a three-year plan to modernize training function by incorporating industry-best practices and increased use of distance-learning technology into offerings.
- Managed development and delivery of product instructor-led and online training materials, ensuring on-schedule and quality delivery to support introduction of product into the market.
- Managed customer training function to ensure a 10% minimum ROI on each course over rolling three-month periods.
- Led team of district managers to revise position descriptions, develop career paths, establish promotional criteria, and establish job standards for three grades of the Field Service Representative position.
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Marketing and Commercial Manager
Defined and drove lead generations best practices for the initial stage of the company in the US market
- Developed and implemented strategic marketing initiatives to position the firm in the US market for long-term growth
- Established new business relationships with key partners in multiple industries (Financial, Retail, IT) with full P&L responsibility
- Liaised with Sr. International Product Management to improve customer retention, identify new business opportunities, and create value propositions for B2B SaaS products and applications
- Managed marketing and segmentation projects/promotions oriented to increase product penetration in key sectors
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Commercial Manager
Responsible for managing the meter reading, billing, credit control, and customer relations functions.
- Managed over 200 employees, the largest division within NAWEC.
- Managed several interrelated business functions and relationships such as billing, customer relationships and credit control and was first point of contact with customers.
- Provided excellent customer service, dealt with various customers with different perceptions, attitudes and experiences.
- Processed re-engineering with a view to streamline processes, cut down on customer waiting time and eliminated unnecessary activities.
- Designed the billing cycle for budget and set targets for manager/supervisors
- Created a Revenue Protection Department: Reduced fraud; water, and electricity losses, significantly. Increased revenue billed and collected.
- Championed the proliferation of prepayment metering and innovative vending solutions by replacement of conventional (credit meters), including installation at government, local government, and municipal facilities. Institutionalized a nation-wide policy of connecting all customers with prepayment meters only
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Commercial Manager
Provided support to businesses, subsidiaries and service departments to develop, implement and manage good commercial practice in respect of business winning and delivery activities
- Analyzed solicitations in conjunction with other customer requirements and communications, and determine final document structure
- Reviewed technical and commercial proposals in response to tenders from US and United Kingdom authorities with specific emphasis on USAID and Department for International Development (DFID) contracting
- Provided support to businesses in contract negotiation, risk assessment and set up of contractual and multi-donor fund disbursement mechanisms
- Managed accounting activities - forecasting revenue projections, cost accounting and sales ledger control
- Managed a team of administrators
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Commercial Manager
Spearheaded a start up operation for tenant improvement (fit-out) projects on turnkey basis. The scope of work included MEP activities and securing building department permits including managing consulting firms.
- Solicited and validated public bids with one quantity surveyor and administrator assistance.
- Attended and organized weekly meetings with consultant and owner representatives. Maintained positive relationships with end user by team work and coordination of construction activities to meet project milestone dates.
- Planned, coordinated and managed construction activities worth of QR22 million during my employment with RG.
- Motivated and supervised a jobsite team that consist of construction manager, safety engineer, Sr. site engineer, (4) foremen and (60) skilled and un-skilled laborers.
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District Commercial Manager, District
Managed 12 Advance Auto Part stores
- Managed 255 Regional and National Accounts
- Managed 155 Employees
- Coordinated and Presented Monster Jam Truck Show at Bridgestone Arena, Nashville, TN, 2010
- Ranked in Top 5% in Commercial Sales 2010 winning Presidents Club Trip
- Increased Sales over 22% to target in 2010
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