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Delivery Supervisor Resume Samples
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Candidate Info
5
years in workforce
2
years at this job
BS
Computer Information Systems
MS
Information Technology Management
Federal Support Center Delivery Supervisor
- Implemented and led a brand-new support team, including hiring, professional development, and proactive projects.
- Collaborated with the remote support, sales, and service organizations and worked directly with the customer base on critical escalations to drive true service resolution.
- Introduced and executed all tasks, assignments, projects, etc., to support the Federal Support Center. Providing accuracy and consistency within the organization.
- Worked with Hitachi Data System's engineering team to implement formal feedback mechanisms for incidents, causes, and resolutions. Greatly enhanced communications that resulted to nearly 40% improvement in escalated response time.
- Prioritized processes and incident responses to meet SLA expectations within the customer and business guidelines, resulting in customer response time improving from several hours to within 20-30 minutes.
- Oversaw several infrastructural software projects that were required for the newly created Federal Support Center; including Genesys, Salesforce, Netsuite, and Sharepoint.
Candidate Info
3
years in workforce
3
months at this job
C
Certificate
BS
Political Science
University Receiving and Delivery Supervisor
- Supervised receipt of forty million dollars' worth of campus and departmental merchandise
- Attended periodical meetings with the university's purchasing department to implement more efficient delivery techniques and review budgets
- Supervised and managed four student workers in receiving and delivering
- Organized and scheduled large departmental deliveries utilizing email, telecommunications, and other various computer software.
Candidate Info
5
years in workforce
2
years at this job
C
Certificate
Delivery Supervisor
- Process all sales transactions accurately and in a timely fashion
- Balance the needs of staff and customers simultaneously in a fast-paced environment.
- Oversaw the process for delivery and maintained supplies needed for store.
- Handle inquiries from customers and addressing problems and complaints in respectful timely manner.
- Developed and implemented guidelines for training new service team members while providing refresher for current staff.
Candidate Info
31
years in workforce
2
years at this job
Business Management
Pick-up & Delivery Supervisor
Manage 30 daily routes up to 300 pick-ups, 250 deliveries and numerous special freight requests
- Lead, guide and direct drivers regarding freight movement schedules and customer delivery expectations
- Review and revise driver schedules to increase efficiencies and lower costs
- Responsible for delivering on KPI's; set targets, monitor performance, provide coaching to meet or exceed expectations
- Involved in and make recommendations in hiring and terminations
- Responsible for all paperwork associated with the city operation to ensure it is handled timely and accurately by all drivers and clerks
- Communicate directly with customers for special handling requests, issue escalations and resolution
Candidate Info
13
years in workforce
1
year at this job
Delivery Supervisor
- Responsible for new hire orientation and training for delivery and warehouse personnel
- Created and implemented testing protocol for new hire training to ensure information retention
- As part of continued training and quality assurance, performed "follow along" with teams out in the field
- Opened building in mornings and supervised loading of trucks by delivery personnel
- Worked closely with management to implement new policy
Candidate Info
23
years in workforce
12
years at this job
Delivery Supervisor
Review production, productivity, quality and customer-service standards
- Identify shipping system improvements and resolve concerns
- Plan deliveries by reviewing productivity results and orders
- Establish and monitor delivery routes
- Identify variances and implement corrective actions
- Manage personnel, material and equipment
- Monitor staff and adhere to policies and procedures
Candidate Info
26
years in workforce
2
years at this job
Business
Distribution /delivery Supervisor
- Staff, train and develop delivery team members.
- Ensure adherence to delivery standards, efficiencies and regulatory requirements.
- Manage drivers, delivery schedule and hours worked
- Establish and maintain positive customer relastionships, resolve customer issues.
- Liasison between distibution, warehouse, sales management and sales team.
- Manage within labor and OPEX budget.
Candidate Info
34
years in workforce
4
years at this job
Delivery Supervisor
- Oversee delivery dispatch of 20+ drivers, including the conversion to daily dispatch. Monitor productivity/performance of drivers.
- Monthly safety training of drivers/delivery department. Accident investigation.
- Maintain records to stay EPA compliant of 10 bulk plants.
Candidate Info
8
years in workforce
2
years at this job
Driver/ Delivery Supervisor
- Provide materials and equipment needed to perform tasks for contracts.
- Oversees and supervise maintenance duties with other workers using riding lawnmowers or push mowers.
- Supervisory daily schedules to ensure all landscaping inventory that is required are delivered
Delivery Supervisor Resume Success Stories
