Pharmacy Technician Care Advocate
Serves as a liaison between the customers, pharmacists, physicians, and third party members. Works with various parties such as third party payers, providers and other pharmacies.
- Exceed departmental standards for production and quality improvement strategies, schedule adherence as well as participate in training and self-development opportunities when appropriate.
- Documents coordination of benefits and plans of care in pharmacy applications and communicates to stakeholders as needed to ensure optimal medication therapy. Partners with internal and external parties to resolve escalated issues when appropriate while acting with a sense of urgency.
- Obtains applicable financial resources, such as patient assistance and foundation grant support, to assist in covering the patient's portion of therapy. Interfaces with revenue cycle to establish payment plans, when necessary, and coordinates communication with the patient regarding patient financial responsibility.