911 Operator Resume Examples

Police Dispatcher/911 Operator

Received and prioritized calls and complaints from the public regarding crimes, fires and emergencies and questioned the caller to determine nature of the call

• Entered information into CAD to conclude appropriate responder.
• Organized, processed and disseminated information on a two-way radio
• Performed computer record searches, warrant searches and provided information to other agencies and field officers
• Prepared Criminal History packets on various detainees.
• Maintained logs of calls made and received.

Dispatcher / 911 Operator

Answered emergency and non-emergency calls for service and determined adequate coding for incident.

• Coordinated response personnel for seven police agencies, nine municipal and volunteer fire departments and one independent ambulance service to ensure adequate public and personnel safety.
• Provided pre-arrival medical instructions to emergency callers to mitigate the effects of adverse physical conditions.
• Trained new employees for all positions and provided feedback to improve training procedures.
• Performed emergency weather notifications via television and radio.

Dispatch/911 Operator

Received incoming telephone or alarm system calls regarding emergency and non-emergency services.

• Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Recorded details of calls, dispatches, and messages.
• Entered, updated, and retrieved information from computerized data systems.
• Maintained files of information relating to calls.

Police Dispatcher/911 Operator

Interacted with the public on a daily basis in emergency and non-emergency situations.

• Acquired the ability to handle high-stress incidents and make immediate decisions when necessary.
• Learned how to work as a team member with other operators, .dispatchers, and officers.
• Strengthened communication skills.

Police Communications Technician/ 911 Operator

Handled heavy/ demanding/busy phone calls from general public

• Provided rapid emergency police, fire and ambulance service
• Exercised courtesy, sympathy, understanding, dignity towards each callers' request.
• Selected incidents and units for assignment
• Transmitted emergency information, and handled interim messages and notifications
• Entered final disposition as units reported completed jobs
• Maintained full control over field units and radio frequency.

Police Dispatcher/911 Operator

Prioritized, managed and dispatched emergency and non-emergency calls for service while retrieving critical information from officers and the public.

• Answered multiple telephone lines with the ability to provide precise, sometimes life threatening, information in a timely, professional manner.
• Communicated with several law-enforcement and public agencies.
• Accountable for location and status of up to thirty or more officers during a shift.

Switchboard & 911 Operator

Operated the answering service.

• Operated and maintained the switchboard service.
• Answered and coordinated all 911 emergency calls
• Communicated all emergency calls with doctors on duty.
• Implemented and followed all hospital emergency procedures and all safety and SOP's (Standard Operating Procedures).

Communications Dispatcher/emergency 911 Operator

• Answered multiple telephone lines for emergency and non emergency calls for police and fire services for seven communities, and dispatched out appropriate responses.
• Entered information into Computer Aided Dispatch and monitored 23 police and fire radio frequencies.
• Obtained National Crime Information Center (NCIC) certification to legally perform criminal history, driving record, and background checks for criminal justice information.

Police Communication Technician - 911 Operator/ Radio Dispatcher

• Promptly answered 911 emergency calls in both English and Spanish
• Assigned police officers to various emergency incidents and made
• Communicated with other agencies concerning involvement in emergency situations.

Police Communications Technician (911 Operator/dispatcher)

• Supervised floor coordinators.
• Evaluated employee performance to recommend retention or termination.
• Trained newly promoted supervisors
• Interviewed prospective 911 operators
• Received call for emergency assistance from the public as a 911 operator.
• Dispatched Police Officers to emergency incidents.