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Candidate Info
years in workforce
year at this job
Paralegal Studies
Police Dispatcher/911 Operator
Received and prioritized calls and complaints from the public regarding crimes, fires and emergencies and questioned the caller to determine nature of the call
- Entered information into CAD to conclude appropriate responder.
- Organized, processed and disseminated information on a two-way radio
- Performed computer record searches, warrant searches and provided information to other agencies and field officers
- Prepared Criminal History packets on various detainees.
- Maintained logs of calls made and received.
Candidate Info
years in workforce
years at this job
Economic Crime Investigation - Financial Investigation
Criminal Justice
Dispatcher / 911 Operator
Answered emergency and non-emergency calls for service and determined adequate coding for incident.
- Coordinated response personnel for seven police agencies, nine municipal and volunteer fire departments and one independent ambulance service to ensure adequate public and personnel safety.
- Provided pre-arrival medical instructions to emergency callers to mitigate the effects of adverse physical conditions.
- Trained new employees for all positions and provided feedback to improve training procedures.
- Performed emergency weather notifications via television and radio.
Candidate Info
years in workforce
year at this job
High School Diploma
Elementary Education
Dispatch/911 Operator
Received incoming telephone or alarm system calls regarding emergency and non-emergency services.
- Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Recorded details of calls, dispatches, and messages.
- Entered, updated, and retrieved information from computerized data systems.
- Maintained files of information relating to calls.
Candidate Info
years in workforce
years at this job
Biology / Chemistry
Biotechnology And Medical Device
Police Dispatcher/911 Operator
Interacted with the public on a daily basis in emergency and non-emergency situations.
- Acquired the ability to handle high-stress incidents and make immediate decisions when necessary.
- Learned how to work as a team member with other operators, .dispatchers, and officers.
- Strengthened communication skills.
Candidate Info
years in workforce
years at this job
High School Diploma
Criminal Justice
Police Communications Technician/ 911 Operator
Handled heavy/ demanding/busy phone calls from general public
- Provided rapid emergency police, fire and ambulance service
- Exercised courtesy, sympathy, understanding, dignity towards each callers' request.
- Selected incidents and units for assignment
- Transmitted emergency information, and handled interim messages and notifications
- Entered final disposition as units reported completed jobs
- Maintained full control over field units and radio frequency.
Candidate Info
years in workforce
years at this job
Police Dispatcher/911 Operator
Prioritized, managed and dispatched emergency and non-emergency calls for service while retrieving critical information from officers and the public.
- Answered multiple telephone lines with the ability to provide precise, sometimes life threatening, information in a timely, professional manner.
- Communicated with several law-enforcement and public agencies.
- Accountable for location and status of up to thirty or more officers during a shift.
Candidate Info
years in workforce
years at this job
Switchboard & 911 Operator
Operated the answering service.
- Operated and maintained the switchboard service.
- Answered and coordinated all 911 emergency calls
- Communicated all emergency calls with doctors on duty.
- Implemented and followed all hospital emergency procedures and all safety and SOP's (Standard Operating Procedures).
Candidate Info
years in workforce
years at this job
Accounting, Income Taxes And Business Finance
Communications Dispatcher/emergency 911 Operator
- Answered multiple telephone lines for emergency and non emergency calls for police and fire services for seven communities, and dispatched out appropriate responses.
- Entered information into Computer Aided Dispatch and monitored 23 police and fire radio frequencies.
- Obtained National Crime Information Center (NCIC) certification to legally perform criminal history, driving record, and background checks for criminal justice information.
Candidate Info
years in workforce
years at this job
Paralegal Studies
Nursing
Police Communication Technician - 911 Operator/ Radio Dispatcher
- Promptly answered 911 emergency calls in both English and Spanish
- Assigned police officers to various emergency incidents and made
- Communicated with other agencies concerning involvement in emergency situations.
Candidate Info
years in workforce
years at this job
High School Diploma
Police Communications Technician (911 Operator/dispatcher)
- Supervised floor coordinators.
- Evaluated employee performance to recommend retention or termination.
- Trained newly promoted supervisors
- Interviewed prospective 911 operators
- Received call for emergency assistance from the public as a 911 operator.
- Dispatched Police Officers to emergency incidents.
Candidate Info
years in workforce
months at this job
Political Science
Emergency 911 Operator
Received incoming emergency and non-emergency calls obtaining necessary information.
- Evaluated emergency and non-emergency calls.
- Entered information into computer according to prescribed procedures for appropriate dispatching.
- Coded all requests for police, fire, emergency medical services, utilities, other agencies, and departments within DeKalb County according to protocol.
- Gave lifesaving and pre-arrival instruction to callers in emergency situations and maintains appropriate information.
- Participated in coordinating emergency responses and assistance from external agencies
- Handled multiple tasks simultaneously.
Candidate Info
year in workforce
year at this job
Computer Graphic And Printing Technology
Associate of Science
Public Administration
Emergency 911 Operator
Accepted both non-emergency and emergency calls
- Memorized and utilized "10 Codes" and Signal Codes
- Maintained clear, calm communication with callers
- Secured pertinent data for effective resource dispatch
- Completed 9 months of communications training
Candidate Info
years in workforce
years at this job
Different Fields
Dispatcher/911 Operator
Provided excellent customer service to the community via phone and face to face interactions.
- Demonstrated ability to multi-task in a fast paced environment to maintain customer service and safety for all concerned.
- Demonstrated ability to handle angry and irate customers in a professional manner and change their experience to the benefit of both the company and the customer.
- Processed phone transactions and calls for service.
- Handled all 911 calls in our jurisdiction.
- Excellent verbal and written communication skills.
- Excellent work ethic
Candidate Info
years in workforce
years at this job
Different Fields
Dispatcher and 911 Operator
Provided excellent customer service to the community via phone and face to face interactions.
- Demonstrated ability to multi-task in a fast paced environment to maintain customer service and safety for all concerned.
- Demonstrated ability to handle angry and irate customers in a professional manner and change their experience to the benefit of both the company and the customer.
- Processed phone transactions and calls for service.
- Handled all 911 calls in our jurisdiction.
- Excellent verbal and written communication skills.
- Excellent work ethic
Candidate Info
years in workforce
years at this job
Science And English
Police Dispatcher/911 Operator/police Matron
- Responsible for dispatching police and ambulance based on calls received over five frequency police band radio, 911 calls and non-emergency calls
- Performed background checks, warrant
- Served as Police Matron during in-take of female prisoners
- Typed out fingerprint cards for State and Federal offices
- In charge of the City Sticker accounts, sending out notices, setting up payments, updating each account and maintained cash
