Responsible for marketing new business, renewal of existing accounts, implementation of clients and on-going care of relationships to deliver satisfactory service. Built and contracted vendor relationships in order to deliver custom product to fit the needs of individual buyers. In addition to the property and casualty market, also managed fully integrated occupational and non-occupational programs.
- Oversight of $22M National Account client base resulting in 90% renewal ratio with an average increase of 3% per account per year in revenues.
- Marketed claim services and presented cross sell opportunities to the self-insured and fronted market.
- Managed active accounts including client problem investigation and resolution resulting in exemplary customer satisfaction.
- Priced and negotiated all new and renewal accounts.
- Launched unit operations manual to ensure uniform implementation of new and renewal business.