Technical Support Specialist Resume Examples - Page 4

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Technical Support Specialists provide technical support to those experiencing technical, hardware, and software problems. Example resumes for this position indicate skills like assisting and providing resolutions for issues customers may experience with devices, troubleshooting devices, and providing efficient communication skills. Some employers prefer applicants to have a bachelor's degree in computer science, information systems, or a related subject on their resumes, while others request that individuals complete a computer training program, which may include professional certifications.

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31

Senior Technical Support Specialist

Supported wide variety of clients ranging from simple to complex network structures

  • Excellent customer service for various types of clientele
  • Backup testing, recoveries and verifications on various disaster recovery technologies such as Acronis Backup and Recovery 11.5, Ahsay, Mozy and Datto backup solutions
  • Proactively contacted clients when servers and other devices started having problems
  • Configured and updated VPN settings for SonicWall firewalls
  • Setup remote access utilizing various remote office solutions similar to Remote Desktop Services
  • Monthly maintenance tasks performed to ensure systems are secure and in compliance with various regulations
  • Follow through with remote access training for phones/tablets and Apple computers
Candidate Info
15
years in
workforce
1
year
at this job
32

Taleo Technical Support Specialist

Completed configuration changes within Taleo Recruit

  • Provided customer support to the client and worked directly with the Oracle Customer Support team to complete any questions or issues.
  • Maintained and documented support request within Oracle's online Customer Support tool
  • Followed up weekly with client to provide updates on implementations and progress for service requests.
Candidate Info
12
years in
workforce
2
years
at this job
33

Senior Technical Support Specialist

Plant Reliability Leader- Champion the long-term reliability of plant equipment by collecting and analyzing plant performance data. Using sound leadership skills, guides the plant employees away from breakdown maintenance and towards a culture of strategic thinking in order to eliminate threats before they arise.

  • Project Manager- Management of wide range of projects to include the installation of Turbine Supervisory Instrumentation.
  • Program Manager- Leads the area work group and activities encompassing the Infrared Thermography Program.
  • Oil Analysis/Lubrication Area Contact- Assisted assigned plants with modernization of lubrication programs to include analysis and procedures. Using analytical data, eliminated severe varnish problem in main lubrication system of Westinghouse turbines.
  • Vibration Analysis-Diagnose condition of critical and cost sensitive rotating equipment.
  • Infrared Thermography- Using modern Infrared Technology, inspect all critical electrical and mechanical equipment including steam generating boilers, main station service transformers, and switchgear ranging up to 4160 volts.
Candidate Info
26
years in
workforce
15
years
at this job
AAS
Associate of Applied Science
BA
Bachelor of Arts
34

Technical Support Specialist

  • Established the Technical Support Help Desk for HealthGrades.
  • Created and managed SharePoint technical, administrative and training support documentation.
  • Audited Technical Support Help Desk tickets for accurate documentation, procedural process compliance and made sure all standards of excellence were met throughout the life cycle of each ticket.
  • Scaled support from 180 people to over 800 people.
  • Exceeded goal of decreasing tickets requiring escalation by 7%.
  • Personally handled 87% of the support tickets in 2014.
  • Assisted in development of ticketing interface within available ticketing system.
  • Support SME - trained all support backups on Customer Relations Management client-facing applications as well as on internal support applications, systems and processes.
  • Interfaced with all software and database teams as needed for ticket escalations.
  • Attended all relevant software development and readiness release meetings.
Candidate Info
28
years in
workforce
5
years
at this job
BA
Psychology
35

Technical Support Specialist

Support 1200+ Windows and Mac OSX laptop and desktop end users with 75% being remote users.

  • Sole IT support for the Manassas administrative office.
  • Create and manage end user accounts in Active Directory, Exchange Server, eGain, and Airwatch MDM
  • Perform audits of software assets to retrieve and release unused licenses.
  • Perform monthly and quarterly audits of Manassas' office hardware.
Candidate Info
11
years in
workforce
1
year
at this job
Marketing
36

Technical Support Specialist

Working within a Managed Services practice. Diagnosing and resolving incoming customer requests and responding to inbound alerts both in planned and emergency situations. Customers range from local to global in scale and come from a variety of industries.

  • Support the staff, with the installation, configuration and ongoing use of desktop computers, peripheral equipment and software.
  • Act as primary contact for telephone and email help desk requests.
  • Triage, track and resolve issues where possible, escalate tasks where appropriate.
  • With guidance, perform basic server and network maintenance support activities.
  • Maintenance of hardware, software, and associated inventory and licensing requirements for all IT-related assets.
  • 2D/3D/Editorial software/plugin management and upgrades.
Candidate Info
6
years in
workforce
9
months
at this job
37

IT Technical Support Specialist

Provided technical support and network troubleshooting for desktops, laptops, printers, server and VOIP systems.

  • Provided Account Administration support to include setup of windows user accounts, distribution lists, organizational mailboxes, admin accounts and more.
  • Provided remote support to air force users around USAF bases in the US and around the world.
  • Provided Blackberry support to include account creation, account modification, and trouble shooting.
  • Documented all calls using the Remedy action systems and in compliance with ITIL best practices.
Candidate Info
3
years in
workforce
2
years
at this job
AAS
Computer Information Systems
Computer Information Systems
38

Technical Support Specialist

Over the phone customer service, Training, Traveling, and a wide knowledge base of support modules.

  • Hardware Support: Various Printers, POS registers, Servers, Veriphones, and PC Systems.
  • Software Support: Unix driven system consisting of 3 modules; Inventory Control System, Accounting System, and a POS system.
  • Desktop Support: Managing passwords with PCI compliance, Active Directory, Outlook, Terminal services, Simulated Server Setups for over 300 clients, Assisted with converting and upgrading of server integrity.
Candidate Info
11
years in
workforce
8
years
at this job
BA
Computer Programming
39

Technical Support Specialist I

Answered inbound calls in support of customer needs. Opened and closed service tickets.

  • Worked with backend of our CRM software utilizing SQL.
  • Remote in to customers PC and work out compatibility issues with our CRM software.
  • Worked out server related issues and performed updates as necessary.
  • Escalated unresolvable problems to higher tier with proper researched methods.
  • Proficient with all Microsoft products.
Candidate Info
4
years in
workforce
2
years
at this job
Computer Science
Computer Science
40

Technical Support Specialist

Primary responsibility includes support of the company's Electronic Health Record (NextGen).

  • Train providers and staff members.
  • Trouble shoots desktops, laptops, printers and copiers.
  • Maintain the company's website.
  • Assist in Active Directory Support and Exchange 2010 & 2013.
  • Reviews security procedures and tests for effectiveness and design approaches to maintain security integrity for all systems, operations, programs, information, networks, equipment and resources.
  • Evaluates ongoing needs and performs testing of new technologies and their useful application to the centers' needs.
  • Maintain data integrity for Meaningful Use and reporting for UDS (Unified Data System).
Candidate Info
10
years in
workforce
4
years
at this job

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