Technical Support Specialist Resume Examples - Page 3

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Technical Support Specialists provide technical support to those experiencing technical, hardware, and software problems. Example resumes for this position indicate skills like assisting and providing resolutions for issues customers may experience with devices, troubleshooting devices, and providing efficient communication skills. Some employers prefer applicants to have a bachelor's degree in computer science, information systems, or a related subject on their resumes, while others request that individuals complete a computer training program, which may include professional certifications.

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21

Technical Support Specialist

Implemented, managed, and maintained the company's primarily Windows based office network, including printers, routers, switches, POS systems (Halo & Aireus), Iomega NAS cloud server, surveillance/security systems, and other networked devices, ensuring that all systems performed at optimal levels.

  • Set up, maintained, and repaired company hardware/software. Managed researching and purchasing of new hardware and software for 6 locations within Manhattan & Brooklyn (Designed and installed the network for newly opened SoHo location).
  • Supported LANs, WANs, network segments, internet, and intranet systems and also monitored networks to ensure security and availability to specific users. Drew network schematics for 6 storefronts within Manhattan.
  • Provided internal technical support for our managers and staff in person and over email or phone. Troubleshooting issues as they occurred as well as authored a Tech Bible detailing strategies for resolving or preventing issues in the future.
  • Maintained an internally used web-based (WordPress) communication log system by making edits, creating new pages, and performing routine cleanup and maintenance.
  • Administrated the Google apps based e-mail server with accounts for 100+ active employees.
Candidate Info
3
years in
workforce
1
year
at this job
BS
Management Information Systems
22

Technical Support Specialist

Customer Support/Technical Phone Support

  • Answer phone calls and provide timely and educated support for concerned customers
  • Promote and sell insurance programs for cellular devices
  • Provided superb customer service and was recognized more than once
Candidate Info
7
years in
workforce
3
months
at this job
BA
Software Engineering, Computer Programming
23

Technical Support Specialist

  • Provided mission critical Tier 1 inbound Call Center tech support via phone and e-mail to Enterprise clients, utilizing Airwatch, Afaria, and SOTI Mobi Control MDM consoles for iOS, Android, and Legacy Windows Mobile devices.
  • Engaged in Tier 2 follow-up and callbacks to customers to resolve escalated Tier 1 support tickets.
  • Documented support ticket details in BMC Footprints Service Core system.
  • Created, managed, and shared Tech Support Knowledgebase with co-workers to assist with accelerated resolution of common or repeat instances of technical problems.
  • Provided timely replacement of defective mobile devices, via RMA process, utilizing Oracle Database.
Candidate Info
16
years in
workforce
2
years
at this job
Highschool Diploma/ged
24

Technical Support Specialist

Assist with software implementation for code upgrades to Cerner applications, including testing and troubleshooting issues which could affect the upgrade.

  • Maintained system software which integrated into patient records, effectively acting as analyst for issues, applications include parts of the Cerner iBus (Stafflink, Alertlink, Capacity Management, MyStation)
  • Worked with associative medical devices, such as Welch Allyn blood pressure monitors, and to get data to flow into patient EMR
  • Installed new hardware to improve performance for users of high end medical equipment (PACS), savings to the new hardware and vendor accumulated to approx. $250,000
Candidate Info
7
years in
workforce
2
years
at this job
BBA
Information Systems
Business Analysis
25

Instructor/ Technical Support Specialist/editor

Microsoft Office -Inmates education program

  • Creates course outlines and wrote instructions and handouts for each course.
  • Prepare computer and other equipment for classroom and lab classes
  • Provide technical support and performed other related duties
  • Supervised and managed all orders and supplies for the program
  • Produced and edit "The Goal" (Program Newsletter)
  • Installed, managed and support all computer programs for General Education Development (GED) and English as a second language (ESL)
Candidate Info
16
years in
workforce
12
years
at this job
Information Technology Management And Redesign Specialist And Training
26

Technical Support Specialist

Handle customer complaints, troubleshoot devices, and provide information about Sprint's products and services.

  • Interact with customers through social media accounts, such as Facebook and Twitter.
  • Attempt to resolve service issues and refer customers to upper management as necessary.
  • Microsoft office (Word, Excel, and PowerPoint)
  • Fluent in English, French, and Creole
  • Award, Excellence in Technology (High School)
  • Certificate, Excellence in Skill Levels for typing Web
Candidate Info
5
years in
workforce
2
years
at this job
HS
High School Diploma
AS
Criminal Justice
27

Technical Support Specialist

  • Assisted customers with AOL computer issues
  • Ensured technical issues were solved in a timely manner
  • Offered supportive products to clients
  • Documented network support activities including duration and issues
Candidate Info
HS
Auto Body Repair And Refinishing
Business Management
28

Technical Support Specialist - RF

  • Performed second level troubleshooting of daily customer problems and concerns for both vertical and horizontal customers.
  • Interpreted SU traces, RF Logs and UMS reports to identify network/customer trouble issues
  • Assisted Project Managers in customer application and coverage testing
  • Advised other team members concerning course of action for their current trouble issues
Candidate Info
2
years in
workforce
2
years
at this job
BS
Technology
29

Technical Support Specialist

Performed Technical Support duties for GeoNames.

  • Performed technical investigations, assisted Customers with GeoNames application problems.
  • Communicated with Huntsville software people to solve problems, wrote Remedy Tickets and installed software.
  • GeoMedia for GeoNames is Intergraph's GeoMedia especially tailored for GeoNames production.
  • Created software inventory of workstations for CM to evaluate.
  • Prepared workstation for site acceptance test.
  • Performed SAT (site acceptance test) for GeoNames software.
  • Reviewed and witnessed SAT tests.
  • Performed Desktop Support for the West Desktop in the Common Support organization.
  • Resolved Remedy tickets assigned to me.
  • Solved various customer problems dealing with computers, printers and connectivity.
Candidate Info
41
years in
workforce
3
years
at this job
BS
Electrical Engineering
30

Technical Support Specialist

Providing technical support to clients on Windows Server 2008 and 2012 for custom fax (FOIP) server software.

  • Use of Active Directory and Microsoft Exchange 2007, 2010, and 2013
  • Basic setup of SQL Express. Administration of company backups using BackupExec
  • Use of Office 2010 and 2013. Occasional use of Office 365 (MS Exchange side)
  • Management and setup of VM's in Hyper-V
  • Analysis of SIP calls in Wireshark
  • Troubleshooting of software and hardware issues for company PC's
Candidate Info
8
years in
workforce
3
years
at this job
AS
Electronic Engineering Technology
Information Technology Specialist

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