Technical Support Specialist Resume Examples - Page 2

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Technical Support Specialists provide technical support to those experiencing technical, hardware, and software problems. Example resumes for this position indicate skills like assisting and providing resolutions for issues customers may experience with devices, troubleshooting devices, and providing efficient communication skills. Some employers prefer applicants to have a bachelor's degree in computer science, information systems, or a related subject on their resumes, while others request that individuals complete a computer training program, which may include professional certifications.

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11

Technical Support Specialist

Participated in multiple projects for software upgrades and maintenance.

  • Performed diagnostics & troubleshooting on store and network equipment
  • Documented detailed information & resolutions into the I-support system
  • Executed canned scripts via Bomgar/ remote support tools (SQL and Afaria)
  • NW monitoring; Troubleshoot Vanguard routers and Cisco switches
  • Maintained communication with the network ISP to ensure network uptime
Candidate Info
20
years in
workforce
3
years
at this job
AS
Electronics
12

It Technical Support Specialist

Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests.

  • Installed software, configured and tested customer PC's, analyzed functionality of peripheral appendages.
  • Worked closely and effectively with vendors to replace/repair defective hardware and software.
  • Instructed and trained end-users regarding computer literacy.
  • Ran routine phone troubleshooting and configuration.
  • Trained sales-department staff and guided them in helping clients select the right product.
  • Collected information through client phone calls to identify and report product problems.
  • Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Saved the company more than $10,000 by refurbishing used computers and technological equipment.
  • Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
  • Cut costs by 30% by negotiating with vendors to obtain supplies, services and equipment at lower rates. Trained 10 new employees in effective diagnostic and repair procedures.
Candidate Info
6
years in
workforce
1
year
at this job
AA
Associate of Arts
BA
Political Science And Public Administration
13

PC Lab/technical Support Specialist

Provide technical support to test lab engineers

  • Configured work & test station computers & devices on high-profile projects for top tech companies such as Microsoft, Apple, HP, Epson, Sony, Amazon, Belkin, Pearson, Fisher-Price, etc.
  • Create & restore workstation OS images, Windows XP / Vista / Win7 using Symantec Ghost
  • Perform hands-on fixes on PCs & Macs; also, performed software/hardware upgrades
  • Installed, configured, tested and maintained computer hardware, software and peripherals according to established guidelines
  • Maintained inventory of hardware/software technical library
Candidate Info
4
years in
workforce
4
years
at this job
Information Technology
14

Expert Technical Support Specialist

Was the resident specialist, providing services far beyond a typical [company name] technical suite, including hard drive imaging and cloning, deleted file restoration, and product key backup. I also have extensive Hiren's Boot Disk experience.

  • Implementation of the "Five-Whys" root cause analysis methodology to troubleshoot computers, then provided and administered technical services including virus removal, computer setup, fault analysis, network setup (LAN / WAN), and system diagnostics.
  • Pending services managed through a web-based Oracle ticket system.
  • Provided customers with a total solution to setting up the perfect home or business office.
  • Collaborated with Support.com Remote Technicians during Solutions Delivery.
  • Kept Tech department clean and orderly, and left technical documentation for the next team to continue my workflow and maintain quality assurance.
  • Helped lead a team in achieving sales and goals set by both manager and company expectations.
Candidate Info
21
years in
workforce
5
years
at this job
AS
Associate of Science
Education
15

Tier IV Technical Support Specialist

Diagnose, troubleshoot, optimizing and resolve a wide range of software, hardware and network issues.

  • Programmed cable set top boxes, modems, GPON's, and VOIP in the meta switch.
  • Assisted customers at a tier 4 level, with slow speed issues, connectivity, password reset, configuring Microsoft outlook, and virus protection.
  • Used putty and Netgear genie to remotely log into customer devices; update firmware, port forwarding, and configuring settings to increase internet speeds and stability.
Candidate Info
5
years in
workforce
8
months
at this job
BA
Management Information Systems
16

Technical Support Specialist

Provided technical support and issues resolution for hardware and software problems in order to support required productivity levels

  • Assisted users with technical training and troubleshooting on office support and productivity tools
  • Performed data collection and analysis on daily activities and tasks and developed improved electronic records management processes to allow for more efficient work processes
  • Ensured the effective flow of communication with suppliers and outside support services to maintain workflow and provide efficient resolution for all technical issues
Candidate Info
14
years in
workforce
5
years
at this job
BS
Computer Information Systems
17

Technical Support Specialist

Resolved all first level technical support issues for Prognocis EMR/Billing Module, via the phone, go to meeting and email.

  • Filtered 75% of incoming calls, emails with clients, and resolved the rest with engineering.
  • Tracked all lab interface requests, including quotes and purchase orders
  • Documented support technician performance weekly, reporting to upper management
  • Trained employees and clients on Prognocis products
  • Utilize internal tracking tools for phone respond times
Candidate Info
19
years in
workforce
5
years
at this job
C
Medical Administration
AS
Computer Operations
AS
Liberal Arts
18

Technical Support Specialist Ii

I am presently providing technical support for the recently released Ooma Office VOIP service. My main functionality is fielding inbound support calls, troubleshooting device issues,and driving to resolution

  • Provided prompt and accurate technical support to customers
  • Ensured proper recording and closure of all issues
  • Documented knowledge in the form of knowledge base tech notes and articles
  • Managed larger enterprise accounts
Candidate Info
9
years in
workforce
7
months
at this job
Political Science
19

Technical Support Specialist I

The primary technical support for key aspects of the departments computer systems.

  • Maintained software and hardware for all public computers
  • Managed all Windows updates for55 staff and 100 public computers using a software called VmWareVmProtect
  • Ensured all library laptops for both internal and external use were kept in good working order and all software was up to date: Recloned external computersafter they were returned by clients; Created a schedule for updating and performed updates on all internal laptops
  • Used Ghostcast Software to reclone laptops as they were returned
  • Diagnosed and repaired printers, computers, scanners, and monitors. Determined course of action for repairs based on clients or staff reported issues
  • Responsible for set-up and maintaining of the Print Stations using Pharos Software
  • Loaded specialized software for computers, printers, and scanners such as SPSS SAS Endnote Workflows.
  • Researched replacement cost of parts and/or new equipment when needed
  • Used Library internal ticket system (SYSAID) to keep track of internal computer issues reported by staff, students and faculty.
Candidate Info
16
years in
workforce
5
years
at this job
AS
Computer Information Systems
20

Technical Support Specialist

Provided excellent support for over 1,100 national tax offices by communicating via phone, email and chat with internal and external customers requiring assistance or information.

  • Interpreted customers' needs and utilized software solutions, personal knowledge and troubleshooting skills to identify possible resolutions.
  • Remotely controlled desktops in order to troubleshoot and resolve issues.
  • Handled inquiries and resolved concerns to ensure customer satisfaction.
  • Handled customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
  • Used software solutions and computer systems to accurately document and track customer contacts.
  • Quickly adapted to changes in user demands, work environment, and changes to processes or requirements.
  • Maintained a working knowledge of products supported by the department.
Candidate Info
13
years in
workforce
6
months
at this job
AAS
Network Systems Administration

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