It Support Engineer Resume Examples - Page 3

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IT Support Engineers provide on-site and remote support for multiple software products. Resumes for this position highlight such responsibilities as developing a complete network in the client/server environment from scratch, configuring and maintaining wireless routers, and scheduling and restoring weekly and monthly backups related to all servers and drives through semantic execution apps. Example resumes in the field show that a bachelor's degree in a technology field, or an equivalent combination of education and relevant IT experience, are required for this position.

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21

Network IT Support Engineer

  • Supported and administered enterprise Active Directory domain with Windows 2003 servers and Microsoft Exchange 2003.
  • Built Windows 2000 and 2003 servers and Windows 2000 and XP workstations, as well as automated workstation images.
  • Managed server backup activities, network security policies, and virus protection updates.
  • Installed, implemented, and supported network WAN infrastructure for data, voice, and video conference at remote locations, which included out-of-state travel.
  • Provided tier 3 network hardware and software support for the back office and production environment, including desktop computers, laptops, network servers, and Palm-type computers, as well as VPN and remote access.
Candidate Info
13
years in
workforce
3
years
at this job
AS
Computer Information Systems
22

IT Support Engineer/jr. Systems Administrator

  • Diagnosed and resolved technical issues for over 200+ employees while using the Spiceworks ticketing system to maintain and organize all issues.
  • Supported and maintained desktops, laptops, and servers by insuring security and upgrades were applied and kept up to date.
  • Undertook small to medium-sized projects as instructed by the Director of IT.
  • Managed and maintained MS Exchange server and all user accounts.
  • Performed Cat 5e/6 cabling, patching and toning.
  • Attended online training classes as required by management.
Candidate Info
7
years in
workforce
8
months
at this job
BS
Computer Information Systems
23

Senior It Support Engineer

Responsible for the planning, design, testing, implementation, quality, and support of the company's Windows NT server architecture including server hardware, operating systems, direct and network storage, systems management, email, security, data backups, printing, process documentation, server and storage virtualization, and distributed processing.

  • Implemented enterprise-wide backup, anti-virus, and risk management strategies.
  • Directed daily remote site administration.
  • Installed, built, and configured Compaq Proliant 6400r, 8500, 1850r, DL380, DL360 (Photon) servers.
Candidate Info
2
years in
workforce
7
months
at this job
24

IT Support Engineer

  • Performed remote and on-site analysis, diagnosis, and resolution of IT issues for end-users.
  • Managed and monitored servers and cloud services such as Google Apps & Office 365.
  • Served as backup for other User Support Engineers.
  • Collaborated with other regions, global support groups and service owners to identify new service requirements and enhance existing ones.
Candidate Info
10
years in
workforce
1
year
at this job
BA
Psychology
25

IT Support Engineer

Handled client's issues over the phone and/or at the client's office location.

  • Performed monthly server reports and check-ups for various clients.
  • Created and managed websites for clients and employer.
  • Maintained domain computers and servers for small businesses as well as large corporations.
  • Various tasks included reformatting machines, reinstalling programs and documents. Deploying new machines on location, dealing with OEM Manufacturers for replacement parts.
Candidate Info
9
months in
workforce
9
months
at this job
BA
Applied Technology And Performance Improvement
Technology Proficiencies
26

IT Support Engineer

Employment Recruiting agency for both full-time and part-time employees, consisting of over 12 offices throughout the entire island of Ireland.

  • Maintained company proprietary Oxford Software Recruit package database. This included reindexing, and making use of S/W utilities in cases of down time.
  • Field support of all company sites for all related database problems, PC hardware and all applications faults. This included Internet access and e-mail calls.
  • Administered all site networks for Novell 3.12, Novell 4.11 and Win NT4 Servers. Installed any new incoming workstations and hardware related equipment.
  • Conducted all Server Back-ups at all sites using ARC Serve backup Utility. Installed all Iomega Drives for workstations backups. Set up disaster recovery routine with all pertaining data to company.
  • Ran routine checks of sites using PCAnywhere package.
Candidate Info
16
years in
workforce
1
year
at this job
HS
Engineering Technology
27

IT Support Engineer

Provided all technical support for Eagle staff and loan officers.

  • Managed and created a standardized image for user PCs and Laptops with CloneZela.
  • Provided end user support for Microsoft Office 365 including installation and configuration.
  • Set up user to access Cloud data and Outlook.com email.
  • Assisted out-of-state users via remote support with LogMeIn 123.
  • Configured user account on Ricoh printers for printing, scanning, faxing and email distribution.
  • Setup user accounts on active directory and manage existing user accounts.
  • Logged detailed information for support calls using TrackIt.
Candidate Info
15
years in
workforce
9
months
at this job
Business Admin
28

Project Manager/it Support Engineer II

Implementation of all telecommunication and technology equipment.

  • Managed a staff of 8 people that assisted in the installation of the equipment for in house users.
  • Installed Toshiba telephone systems, ensured all users were up to date on all software and operating systems.
  • Provided instructions on the use of all equipment
  • Meet with Senior Staff to make monthly reports on the new and current technology
Candidate Info
18
years in
workforce
8
years
at this job
GED
GED
C
Biblical And Theological Studies
BS
Business Project Management
29

IT Support Engineer

Worked with IT Support team to ensure that end users received expedient and courteous support.

  • Coordinated and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Maintained PC security via patches, updates, and malware cleaning.
  • Configured and troubleshot various account products such as VPN, Lawson, EIS, Telescope, Cisco IP phones, Pal, and Fax.
  • Contribute to problem resolution via phone, e-mail or hands-on support.
  • Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Monitored and tested fixes to ensure problems have been adequately resolved.
Candidate Info
15
years in
workforce
1
year
at this job
30

IT Support Engineer

Worked in a team responsible for configuring, deploying and supporting Windows XP, hardware swap outs, laptops and printers and data transfers including putting in parameters and personalizing imaging of old data onto new pc's. In addition, the team was responsible for troubleshooting users Imaging, performing acceptance testing and deployment of thin-client and full desktop systems to users on multiple security domains.

  • Responsible for maintaining the patch level of the Windows XP Workstations as well as testing and applying hot fixes as recommended by Microsoft. Remote tools and desk side visits to rectify issues.
  • Provided support for LAN & WAN configuration and troubleshooting failed Networks all over United Kingdom.
  • Conducted testing against a set of pre-determined mandatory requirements, Asset Auditing as well as tagging.
Candidate Info
11
months in
workforce
11
months
at this job
Management Of Information Systems
Management

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