It Support Engineer Resume Examples - Page 2

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IT Support Engineers provide on-site and remote support for multiple software products. Resumes for this position highlight such responsibilities as developing a complete network in the client/server environment from scratch, configuring and maintaining wireless routers, and scheduling and restoring weekly and monthly backups related to all servers and drives through semantic execution apps. Example resumes in the field show that a bachelor's degree in a technology field, or an equivalent combination of education and relevant IT experience, are required for this position.

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11

Sr. IT Support Engineer Specialist

Supported Office of 50 Users in a Windows 7 environment both customer service and infrastructure support

  • Maintained communications for Cisco Avaya, Lync 2010 and Outlook2010
  • Met on a weekly basis with upper management, VIP's and users to provide training, weekly status reports, among updates and progress for current and future projects
  • Provided support through our Web Service IT Ticketing service keeping a 99.8% SLA percentage
  • Supported an infrastructure of SCCM and AD deploying patches, updates and software keeping efficient and accurate updated versions and support.
  • JAVA developer and engineer project support lead
Candidate Info
15
years in
workforce
4
months
at this job
Computer Information Technology Systems
12

IT Support Engineer

Managed MySQL database and over 300 user accounts in Active Directory.

  • Managed and Administered Windows XP and Windows 7 workstations and laptops.
  • Supported and maintained servers and backups.
  • Supported Microsoft Office 2007/2010.
  • Supported Hacked and damaged website.
Candidate Info
13
years in
workforce
6
years
at this job
Information Technology
English
13

IT Support Engineer

Configured Internet Explorer and Windows setting for optimal use; supported accounting and property management web-based applications in .NET framework through direct access to live production database.

  • Delivered rapid response for technical support requests using SQL in Oracle database.
  • Performed daily server health monitoring through log file analysis and proactive monitoring.
  • Maintained system accessibility and supported file sharing for external and internal users.
  • Provided individual software training and assistance for end users.
Candidate Info
18
years in
workforce
2
years
at this job
BA
Business / Economics
MS
Information Systems Management
14

IT Support Engineer

Operated as field technician throughout New York City Area: Upper East Side, Upper West Side and Flatiron locations by troubleshooting issues submitted via the ticketing system

  • Operated as company engineer by building, calibrating and maintaining cycling machines and desktop computers as needed
  • Maintained inventory control for all owned IT equipment on behalf of the Helpdesk Department
  • Communicated and collaborated with Administrative staff in support of business objectives for the New York, East Hampton, Chicago, California, New Jersey, Boston, Texas and Dubai offices
  • Diagnosed and troubleshot problems with PCs, software, communications devices, servers and network connections
Candidate Info
2
years in
workforce
6
months
at this job
Information Technology
Music
15

Lead IT Support Engineer

Supported 118 sites throughout the Los Angeles Metro Region; trained IT staff; headed the help desk

  • Managed daily operations; monitored network, systems, and backups; integrated Exchange 2003
  • Assisted the Director of IT with planning and deployment of Catalyst 3550 Ether Channels
  • Commended by staff and internal users for a superb help desk experience
Candidate Info
5
years in
workforce
1
year
at this job
MS
Engineering Management
16

Marketing, IT Support Engineer

Provided Onsite system support including adding deleting user accounts and permissions in Active Directory.

  • Troubleshot and resolved layer 1 network issues and escalated layer 2 and 3 issues for quick resolution.
  • Trouble shot and repaired computer hardware issues and installed software.
  • Managed network printers and printer installation
Candidate Info
4
years in
workforce
8
months
at this job
AS
Information Technology
17

IT Support Engineer

Assisted in setting up workstations, installing operating systems (Windows 2000 and XP) and applications (i.e.MS Office)

  • Trained users on new software and hardware functionality
  • Addressed problems with software, hardware and networking
  • Upgraded network hardware and software components
  • Provided bilingual support in German and English
  • Managed computer networks, hardware and software: installation, configuration, troubleshooting and access rights issues
Candidate Info
6
years in
workforce
1
year
at this job
History
Politics
Management Foundations Kcs Principles
18

IT Support Engineer

Provided tier 1 remote technical support for hardware, software, and networks

  • Multitasked by handling daily call intake of 15-20, email intake of 20-30, while working on pre-existing projects
  • Managed and prioritized workload of between 15-20 tickets per day
  • Ensured quality of service by meeting deadlines and following up on tickets with clients
Candidate Info
10
years in
workforce
3
years
at this job
BA
Crosby
19

Tier 3 IT Support Engineer - Secure Remote Access

Served as the Technical Lead for the Secure Remote Access System (SRAS) providing all levels of support, including detailed requirements analysis and recommendations on potential systems upgrades.

  • Managed and supervised the SRAS project rollout to 300 systems, including installation of VPN software and encryption of all hard drives.
  • Managed remote access operations, including new user orientation, instructing them on FDA security policies, and tracking access via audit logs.
  • Created security disks for remote systems to patch known deficiencies in the operating systems.
  • Created and maintained documentation for the Helpdesk and its customers.
  • Provided all levels of support for several FDA/HHS centers and their remote access systems.
  • Created reports for workflow analysis on project status concerning the Helpdesk.
Candidate Info
2
years in
workforce
2
years
at this job
BS
Computer Science
BS
Psychology
MA
Information Technology Management
20

IT Support Engineer

  • Provided top tier client side support for Mac, Windows and Linux laptops and desktops, tasked with resolving many of the most challenging non-standard issues, often acting as an escalation point for junior team members
  • Worked primarily out of a Remedy based ticketing system, closing large volumes of tickets quickly and effectively - average was 10 - 15 per day - scope covered all laptop, desktop, mobile device, printer, video conferencing and peripheral issues
  • Handled walkup traffic, resolving all client side issues with speed and accuracy, able to work on many issues simultaneously
  • Supported any and all technical issues for executive staff, including all Directors, Vice Presidents and the President of Lab126
  • Prepared detailed, easy to understand documentation for end users and team members
Candidate Info
9
years in
workforce
10
months
at this job
BA
Business Management

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