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Senior It Managers are experienced professionals in charge for coordinating information technology departments. Resume samples for Senior It Manager showcase the following duties: assessing user needs, developing and implementing systems, allocating resources, upgrading software, adhering to software licensing laws, instructing junior IT managers, and providing support to end users. The ideal candidate should showcase in his or her resume the following qualifications: managerial skills, leadership, teamwork, problem-solving orientation, networking, business acumen, and computer proficiency. A Master’s Degree in an information technology field is usually required.

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11

Senior IT Manager | Application Development | Data Warehouse Development

Managed a cross-functional team of 65 in full-service support for a credit card data warehouse and SAS analytics environment, hosting information for Consumer (US, Canada, Europe), Small Business, Large Commercial and Merchant.

  • Core participant in system and data merger activities, successfully migrating legacy MBNA data marts/data warehouses to [company name]’s credit card data warehouse.
  • Developed strategic roadmap for expansion of the credit card data warehouse and the SAS analytics environment to meet business intelligence requirements, including proposed refresh to next generation hardware.
  • Established a near-shore/off-shore managed service for batch operations targeted at reducing overall contractor costs by $80K (20%) annually.
  • Implemented rigorous controls in the data warehouse production environment that significantly reduced production incidents and improved overall system stability. Consistently achieved or exceeded database availability target of 99%.
Candidate Info
10
years in
workforce
4
years
at this job
BS
Computer Science
12

Senior IT Manager

IT/Operations leader responsible for Campus and Development sites providing business relationship management, delivery of infrastructure services, escalation management and planning services.

  • Directed the identification, definition and global implementation of additional unique services, required by the users in technical development environments improving our services catalog.
  • Managed operational and escalation/incidents of core services including connectivity, applications and services hosted in both cloud and legacy bare-metal environments.
  • Collaborated with First and Best team on implementation of hardware and software deployments across the enterprise ensuring minimal disruption to the user base.
  • Created the development and implementation of a technical framework for critical meeting support services, increasing productivity and reducing costs by ~25%
Candidate Info
13
years in
workforce
2
years
at this job
13

Senior IT Manager

Managed Telecom Services, User Administration and 1st & 2nd level Help Desk teams for Maritz users and clients.

  • Consistently improved service levels which reduced average speed of answer, minimized the number of abandoned call and decreased the number of open tickets.
  • Planned, organized and implemented a telephone-based Tokenless two factor authentication system to eliminate the need for expensive tokens. Resulting in increased productivity and significant cost savings to Maritz.
  • Led initiative to redesign the network account creation and deletion process by automating data feeds from HR databases to Active Directory. This initiative reduced Network Administration time by 27% and improved account creation accuracy and network security.
  • Created and analyzed trending reports and performance metrics, which improved service levels and helped identify business process improvement opportunities.
  • Designed floor plans for telecom equipment installations, including wiring requirements and telephone-set placement for multiple site installations.
Candidate Info
16
years in
workforce
7
years
at this job
BA
Bachelor of Arts
14

Senior IT Manager

Worked with Senior Management at Freddie Mac and FANNIE MAE to develop requirements, for high level functional specifications to develop industry standards for environmental audits.

  • Analyzed and integrated cartographic, geologic, hydrological, along with Sanborn Fire Insurance maps (historical) and map information systems for comprehensive environmental audits.
  • Performed data modeling on diverse data sources as Federal, state and local government data sources to create first integrated Environmental database system.
  • Oversaw development of software, testing and quality assurance of automated background testing system.
  • Trained, supervised research staff to conduct background investigations using maps, computer software and phone interviews for environmental audits.
  • Developed a method to reduce environmental audit costs by improving sampling procedures.
  • Worked with companies like GE Capital, Trammel Crow and Resolution Trust to explain to non technical staff the implications of findings for Superfund liability.
Candidate Info
16
years in
workforce
11
years
at this job
Business Administration
Economics
15

Senior IT Manager

Leads a team of business analysts, product managers, and configuration specialists supporting business applications for Human Resources, Facilities, and Travel.

  • Collaborated with business stakeholders to develop first-ever business capability roadmaps which have become the standard for informing IT strategy planning, budgeting, and project implementation.
  • Selected to lead cross-functional IT project to evaluate, plan, and execute Scaled Agile Framework (SAFe) deployment designed to reduced WIP (Work In Progress) and cost.
  • Consistently rated highly for leadership skills and employee satisfaction, "the best manager I've ever had".
Candidate Info
14
years in
workforce
4
years
at this job
BA
Philosophy
16

Senior IT Manager

Responsible for all applications and infrastructure: desktops, Windows Servers, Windows applications, Linux Servers, Network, Telephony, and building facilities.

  • Implemented HIPPA compliant web based PHR application in a collocation facility.
  • Architected and constructed a highly available, secure, load balanced server, and mass storage platform for our Personal Health Record application.
  • Managed/created SLA's, vendor support contracts, and budgets.
  • Managed system administrators and computer operators.
Candidate Info
19
years in
workforce
2
years
at this job
BS
Computer Science
Information Systems Management Program
17

Senior IT Manager

Managed Global Software Configuration and IT Compliance team of up to 32 in daily activities, providing solutions to new applications and ensuring IT met all audit requirements.

  • Oversaw Disaster Recovery (DR) team that developed / tested DR plans for all SOX Level 1 applications and determined most effective testing methods for each application.
  • Implemented standardized configuration, change, and access management processes and tools for all SOX Level 1 applications that facilitated more efficient, consistent and automated procedures.
  • Performed internal compliance audits (test of design (TOD), test of operational effectiveness (TOE), Roll Forward) and developed mitigation plans that fixed issues when found.
  • Partnered with external auditors in ensuring IT compliance by serving as liaison providing evidence and as process owner signing off on all documentation.
  • Owned integration management database, developed hardware / software requirements and policies for maintaining / auditing data that ensured accuracy.
  • Served as process owner for identity access management (IAM) process, delivering requirements, procedures, coding of data extracts for application, and automating database access requests, resulting in significant reduction of team's time spent in menial activities for access controls for database, applications and OS. Team of 6 addressed 700+ requests per week.
Candidate Info
19
years in
workforce
8
years
at this job
AA
Business Management Information Systems
BA
Information Management Systems
Computer Programming
18

Senior IT Manager Enterprise Business Systems

Manage application teams supporting medical records and coding applications, physician credentialing, patient accounting registration and billing application

  • Manage a team of 3 direct reports, and multiple departmental projects with 20 indirect reports
  • Implemented and trained teams on various project management processes to ensure better handling and reporting of internal projects.
  • Team management functions include customer relations, employee development and personnel file handing, recruiting and retaining talent, coordinating system maintenance, and managing system upgrades and implementations timelines.
  • Managed operation and capital budgets including hardware, software and resource cost
  • Managed integrated teams for major implementations including, ICD 10 Implementation, upgrade Medical Records Coding System, and merging of multi hospital applications into and enterprise solution
Candidate Info
13
years in
workforce
2
years
at this job
C
Information Technology
BA
Public Relations And Advertising
MS
Information Systems
19

Senior IT Manager & Chief of Staff

Led an Enterprise Architecture team defining future state for Corporate Network and Unified Communications technology domains. Chief of Staff and Business Manager responsible for organizational fiscal management, and to lead organizational process and tool redesign to ITIL model.

  • Delivered WAN Architecture and Unified Communications Technical Strategy docs defining next generation and evolution of both the enterprise network infrastructure and voice/video/mobility services.
  • Liaised with cross-functional teams to create Service Planning and Service Design processes to define Roadmap Planning, Workforce Management, and Service Delivery Lifecycle.
  • Managed organizational fiscal year CapEx/OpEx planning, and ongoing quarterly forecasting and expense management.
  • Combined Strategy docs address a huge corporate growth impediment, while saving $4.5m in network operation costs.
  • My fiscal management rigor resulted in savings of $500k over 2 years.
Candidate Info
13
years in
workforce
2
years
at this job
Management Information Systems
20

Corporate Cad/cae Manager Senior IT Manager

Developed, documented company standard and best practices

  • Created scope of work, specifications, cost estimates, and schedules for bid.
  • Implemented client standards for State, Local and Federal Agencies
  • Developers on a wide variety of improvement and design
  • Developed, implemented and conducted training programs
Candidate Info
20
years in
workforce
5
years
at this job
It Management
Engineering Technologies

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