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Desktop Support Resume Samples
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Candidate Info
months in workforce
months at this job
Bachelor of Science
Master Of Management
IT Desktop Support Analyst, Contract
Provided computer help desk support via telephone communications and email with end-users.
- Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
- Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
- Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff including professors and professional educators.
- Resolved 25 - 30 issues daily regarding various testing issues across various states.
Candidate Info
years in workforce
months at this job
Computer Information Systems
Desktop Support Analyst
Achieved a high level of productivity, supporting over 1,000 users. Provided support for key
functions such as Engineering & Accounting.
- Resolved complex technical issues that arose on client computer using troubleshooting
- Effectively made recommendations to IT users on selection of hardware and software
- Successfully administered user accounts, Exchange mailboxes, and security and distribution
- Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.
- Managed assets inventory and deployed desktop images to end users.
- Worked directly with HR dealing with New Hire Onboarding Process and also trained
Candidate Info
year in workforce
year at this job
Information Technology
Psychology
Desktop Support Engineer
Managed incoming queue of help desk tickets from 50+ clients via email or phone
- Maintained queue of an average of 5-20 tickets per day, resolved tier 1-2 support issues
- Ensured swift ticket resolution and escalated issues to Tier 3 technician as necessary
- Visited client sites to resolve outstanding help desk tickets as needed
- Prepared and configured new laptops/workstations/thin clients to client specifications as assigned
- Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
- Actively worked with hardware and software vendors to resolve client issues in a timely manner
Candidate Info
years in workforce
years at this job
Business Administration
Computer Science / Business
Desktop Support and Itsm/servicenow Manager
- Managed a Desktop Support team in support of 1500+ users
- Reduced hardware spending by 50% to-date in 2015 over 2014
- Implemented ITIL, including Incident, Change, and Problem Management
- Identified, implemented, and administered ServiceNow as the new corporate ITSM tool
- Decreased printer hardware by 30%, increasing support efficiency with no end-user impact
- Restored and improved IT relationships with non-technical business groups and vendors
Candidate Info
years in workforce
year at this job
Computer Technology
Technology Management
Desktop Support Supervisor
Led team of four desktop support staff (level 1 & 2) supporting 150 users.
- Reduced ticket time to resolution from 14 days to 2 days.
- Established and documented IT business processes, including onboarding/offboarding, asset management, and ticket escalation.
- Wrote several PowerShell scripts to perform administrative functions, including AD user setup, Office 365 mailbox maintenance, and server health checks.
- Provided feedback to CIO on several projects, including firewall replacement, data switch replacement, Active Directory & file system cleanup, and security practices.
- Conducted behavioral and technical interviews for prospective IT employees.
Candidate Info
years in workforce
months at this job
Desktop Support Technician
Supported 120 user facility in two locations on all aspects of desktop support (Microsoft XP/Active Directory environment) ranging from Ghosting via the network to deployment, network printing, application support and hardware repair.
- Configured and supported Blackberry devices for Executive level employees.
- Assisted remote users on a 2nd level WHO line through Offer Remote Desktop Connection.
- Responsible for the overall maintenance and operation of the Server room from installing Cisco routers to resolving Avaya phone issues.
- Resolved trouble tickets through Remedy.
Candidate Info
years in workforce
year at this job
Information Technology
IT Desktop Support Administrator
Troubleshoot hardware and software, Microsoft, basic Linux and resolved issues in a timely manner.
- Provided Networking support for Cisco Routers and Switches.
- Documented all internal site hardware/software/networking protocols.
- Managed a network that consisted of twelve PCs, two switches, and two routers, maintaining a high level of productivity.
Candidate Info
years in workforce
years at this job
Economics And Global Science
Desktop Support Tech
Troubleshot, installed and configured software and hardware on both Windows and Mac OS X platforms.
- Supported Active Directory users and computers including creating new accounts, resetting passwords and troubleshot share folders permissions issues.
- Configured and troubleshot PDA devices (iOS, Android, windows and blackberry).
- Responded to clients' emails and provided end user support remotely (VNC, Logmein and TeamViewer), and over the phone.
- Performed extensive detailed training for Business Executives on new software, OS and PDA applications.
Candidate Info
years in workforce
months at this job
Physical Education & Health
Desktop Support
Responsible for daily support of the office and US employees pertaining to the MS Office, network troubleshooting, peripheral and mobile devices and telephony
- Conducted desktop support both internally and for our clients, Novartis and Celgene
- Maintain harvester computers for recruiting on a 24 hour basis through remote technology
- Created and maintained internal SharePoint site for all US employees
- Conducted testing on new devices and software for roll out internally and for customers prior to leading presentations on the same
- Managed US redtoo website via WordPress including all updates and changes
- Assisted in the new-hire process by providing technical writing on new hire documentation including Microsoft Office and internal office applications installation and use
Candidate Info
years in workforce
years at this job
Data Protection Coordinator and Desktop Support Engineer
Primary support liaison between Daimler North America and Utimaco for Utimaco Safeguard Enterprise and Utimaco Safeguard Easy.
- Trained the Helpdesk on Utimaco password recovery and Utimaco Encryption process.
- Authored installation and support document on Utimaco Safeguard Easy and Utimaco Safeguard Enterprise versions.
- Maintained a log of problems so that recurring problems can be reported to vendors for appropriate solutions and also effectively identifies problems as they occur and takes appropriate steps to prevent future occurrence
- Use Remedy to track and manage customer reported issues.
Candidate Info
years in workforce
months at this job
Human Resources
Computer Builder/floorwalker Desktop Support Technician
Supported the project to move users from Windows XP desktops and laptops to Windows 7. Used imaging software, downloaded data and software to new machines, and troubleshot any issues.
- Built and deployed 5 laptops a day, which contributed towards the team goal of 150 weekly
- Followed up with users after deployments to assist with any issues, answered questions related to their new machines, and educated them on their use
- Educated and trained new teammates on procedures and objectives set forth by project leaders
- Visited offsite locations when needed to deliver new equipment and provide technical assistance
- Coordinated with upper management and other departments to resolve complex problems
- Volunteered for overtime as needed to obtain goals
- Selected to stay on the project after its completion to resolve lingering issues
Candidate Info
years in workforce
years at this job
Management Of Informations Systems
Computer Science
Senior Desktop Support Technician/ Associate Security Systems Administrator
Performed onsite support for unclassified and classified Windows 7 and Apple OS computer systems for the Aerospace Corporation.
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Performed security audits, patch remediation, and software package creation using LANDesk.
- Created documentation and provided training for proper computer security procedures in a classified environment.
- Installed and managed patch updates for security software such as Lumension and EMET.
Candidate Info
years in workforce
year at this job
Computer Engineering
Desktop Support Technician
Resolved technical issues for LeBow College of Business faculty and staff through tier one and two support
- Researched and document uncommon hardware and software issues that are encountered
- Supported SMART-enabled classrooms by fixing time-sensitive bugs
- Facilitated upgrades through Microsoft SCCM to deploy encrypted operating systems and updated software
Candidate Info
years in workforce
years at this job
Computer Network Administration
Information Systems Coordinator/ Desktop Support
Installed and maintained all hardware/software on 50 employee laptops and desktops.
- Performed networking installations and maintenance on servers, workstations and printers.
- Collected and processed marketing data from online surveys and market research.
- Set up and maintained audio/visual equipment for meetings and presentations.
- Installed and updated Anti-virus software at 50 workstations.
- Provided Quality Assurance testing for online marketing software, IdeaMap.net.
- Installed network cabling through entire office.
Candidate Info
year in workforce
year at this job
Network / Desktop Support Technician
Installs, configures, and troubleshoots (hardware& software) on site in a LAN and WAN environment. Admin duties include: creating & managing user accounts and groups, configuring permissions for resources (drives, printers, directories, and files) located on the network. Creating e-mail accounts for Bexar county employees.
- Supported 3000 + County employees, which include The District Attorney office, The County Court System (Judges & Lawyers), and The Bexar county Sheriff's office.
- Planned & performed a network migration from Token ring to Ethernet.
- Planned the migration and rollout of several NT 4.0 servers to Windows 2000 Server.
- Planned the migration and rollout of windows 2000 professional throughout the county.
Candidate Info
years in workforce
years at this job
Electronic Engineering Technology
Desktop Support Engineer
Setup and configured computer systems for compatibility to Windows 2000 Platforms
- Managed and coordinated equipment purchases, by negotiating purchase and service agreements with external vendors.
- Performed back-up and recovery responsibilities for Windows 2000 Servers.
- Provided end-user support of Microsoft Office 2000, Scheduall, and Solomon software packages.
Candidate Info
years in workforce
months at this job
Information Technology
Pharmacy Technician
Desktop Support Intern
- Re-imaged 50+ computers including Microsoft Windows activation and Microsoft Office installation and activation.
- Supervised another intern in the imaging process.
- Provided first level desktop support/ help desk support to 15+ teachers and staff.
- Implemented solutions for better connectivity to internet.
- Created ways to make computers more user friendly for teachers and staff by customizing desktop and educating them on software.
- Educated users on hardware and software preventative maintenance.
Candidate Info
years in workforce
months at this job
Information Systems
Contract Desktop Support
Performed software installation, upgrades/patches, troubleshooting and maintenance on Windows
Servers for migration from Windows XP to Windows 7 Citrix virtual environment
- Analyzed and resolved daily incidents, and diagnostic problems on Windows system
- Maintained and updated physical and virtual server's asset inventory.
- Provided end user support for doctors and nurses throughout the clinic
Candidate Info
years in workforce
months at this job
Information Technology Training
Support
Information Technology And English
Desktop Support Intern
Received and completed 30+ DART tickets daily in order to complete peripheral equipment installations
- Oversaw new hire provisioning of accounts and equipment responsible for the onboarding process
- Configured users accounts using Active Directory, Microsoft Outlook, and Lotus Notes
- Completed 25+ tickets a week using the Service Now ticketing software
- Completed Remedy ITSM version 8.1 tickets weekly in order to solve customer's incidents & work orders
Candidate Info
years in workforce
years at this job
Sport And Recreation Management
Associate, Desktop Support
Installed, configured, and maintained the functionality of company laptop and desktop systems.
- Kept in constant communication via e-mail and phone with clients to resolve network problems
- Monitored market data trading session connections with clients and analyzed trade system logs.
- Analyzed liquidity provider services to ensure incoming data from and to clients.
- Created certificates to ensure accurate security protocol for FX trading connectivity.
- Ran regular checks, tests, and tracking procedures to prevent or identify problems.
- Installed or advised installation of software applications and upgrades to prevent malfunctioning.
Candidate Info
years in workforce
years at this job
Engineering And Technical Administration Program
Desktop Support Engineer
Sole provider of PC hardware & software installation, service and support for 150+ end users.
- Instrumental in Dell KACE implementation project.
- Increased workstation image deployment and asset management quality and consistency.
- Rapid turnaround of configured workstations with little advance notice.
- Established new support policies and streamlined procedures.
- Configure Cisco IP desk and software phones for end users
- Management of IT inventory, assets and licenses
Candidate Info
months in workforce
months at this job
Science
Desktop Support Technician
Responsible for rollout of dozens of new Windows 7 machines from custom image
- Successfully troubleshot and resolved end-user complications through research and effective follow up practices
- Served as initial point of contact for customer inquiries, solved technical issues and escalated issues to appropriate support personnel
- Provided exceptional service for multiple end users daily through assigned ticketing system
- Provided full system backups using Norton Ghost
- Managed employee PC purchase program
- Responsible for formatting and imaging approximately 300 systems to be sold to employees and donated to local schools, organizations, churches, and daycares
- Tracked inventory in database by creating excel spreadsheets
Candidate Info
years in workforce
years at this job
Desktop Support I
- Supported over 600 local and remote users for all Windows XP/7 issues.
- Developed and maintained multiple images thru use of Ghost and ImageX.
- Created and maintained user accounts in AD, Heat, and Postini.
- Originally brought in for Office 2003 upgrade support, held for normal Help Desk staffing, and eventually hired in June 2007.
Candidate Info
years in workforce
year at this job
High School Diploma
Computer Network Administration
Desktop Support Technician
- Assisted in managing and maintaining the Servers, PC's, Routers and Switches
- Created and managed user accounts within Active Directory
- Installed, organized, tested, maintained, checked, and troubleshooted end user workstations and interrelated hardware and software
- Provided support to end users relating to hardware and software, computer applications, LAN components and peripherals
- Supervised complaint ticketing system and followed timely resolution of all work orders
Candidate Info
years in workforce
year at this job
Computer Science
Business Administration
DESKTOP Support/it ENGINEER - CONTRACT
Conducted on-site technical resolutions in support of Epic team at Kaiser clinics and hospitals
- Facilitated key support on PC refresh project with software and hardware upgrades
- Used BMC Remedy system for service request tracking and break-fix identification and resolution
- Guided reassignment of print queues when configuring workstations used for Epic applications
- Performed field support and problem-solving for medical clinic and hospital break-fix issues
- Led upgrades of Windows workstations and applications for Desktop Support efforts
Candidate Info
years in workforce
months at this job
Bachelor of Science
Desktop Support Specialist
Supplied enterprise level IT support carefully guiding users of a medium sized advertising agency
- Performed trouble shooting, parts replacement, system upgrades, deployments & repair on Client Assets remotely and locally by means of systematic analysis
- Created and maintained users and/or permission, directory structures, and printer configurations.
- Tested new programs before rolling out to users cross-examining such with company initiatives
Candidate Info
years in workforce
months at this job
Computers And Networking
Desktop Support
- Provided Tier 2 Desktop Support for 650 users
- Built, maintained/updated and repaired company workstations
- Diagnosed, troubleshot and resolved IT issues
- Image and prepared pc’s and laptops for distribution to the end-users
- Maintain and create user accounts and policies
- Used Footprints desktop ticketing system
- Assisted with Windows 7 upgrade planning
Candidate Info
years in workforce
years at this job
Computer Information Systems
Desktop Support Technician
Demonstrated the ability to balance quality and productivity in a dynamic work environment.
- Assisted in trouble shooting procedures on field equipment (laptops and mobile devices).
- Answered technical questions regarding software products and their requirements within scope of work.
- Set up staff's lap top computers as well as mobile devices (Blackberry, and Android phones).
- Made certain all computers can connect to the network and access websites.
- Remotely managed/supported and supervised Field Service Technicians and Field Contractors.
Candidate Info
years in workforce
months at this job
Criminology
Desktop Support Technician/client Service Support Contract/temp
Supported office of 50 end users in XP and Windows 7 environment including MS Office, MS Outlook, and McAfee Antivirus for local office and remote users.
- Performed hardware upgrades and software reimaging on all laptops/desktops.
- Supported Blackberry phones, including Blackberry Torch.
- Configured printers and all peripheral devices.
- Utilized Remedy ticketing system for tracking and documentation.
Candidate Info
years in workforce
years at this job
Computer Networking
NOC / Desktop Support Technician
Tier I, II, and III technical support included installation, upgrade/customization, problem solve and routine maintenance of all desktop computer systems, including peripherals.
- Created, modified, and maintained user and group accounts in Active Directory and Microsoft Exchange. This was done in accordance with industry's best practices and corporate policies.
- Configure user desk phones and provide support (Cisco)
- Support users with VPN connectivity
- Monitoring of company network & systems via Nagios, Site 24x7 and What's Up Gold sites
Desktop Support Resume Success Stories
