Desktop Support Resume Examples

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Desktop Support staff are in charge for helping end users solve computer issues. Typical resume samples for the job mention key responsibilities like setting up domains, creating user accounts, replacing hardware, repairing computers, providing support by phone or email, and answering to customer inquiries. Based on our collection of resume examples, these experts should demonstrate communication abilities, patience, customer service orientation, problem solving skills, fast thinking and computer competencies. Employers select candidates holding at least a high school diploma and often provide on-the-job training.

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1

IT Desktop Support Analyst, Contract

Provided computer help desk support via telephone communications and email with end-users.

  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
  • Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff including professors and professional educators.
  • Resolved 25 - 30 issues daily regarding various testing issues across various states.
Candidate Info
4
months in
workforce
4
months
at this job
BS
Bachelor of Science
Master Of Management
2

Desktop Support Analyst

Achieved a high level of productivity, supporting over 1,000 users. Provided support for key
functions such as Engineering & Accounting.

  • Resolved complex technical issues that arose on client computer using troubleshooting
  • Effectively made recommendations to IT users on selection of hardware and software
  • Successfully administered user accounts, Exchange mailboxes, and security and distribution
  • Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.
  • Managed assets inventory and deployed desktop images to end users.
  • Worked directly with HR dealing with New Hire Onboarding Process and also trained
Candidate Info
6
years in
workforce
6
months
at this job
BA
Computer Information Systems
3

Desktop Support Engineer

Managed incoming queue of help desk tickets from 50+ clients via email or phone

  • Maintained queue of an average of 5-20 tickets per day, resolved tier 1-2 support issues
  • Ensured swift ticket resolution and escalated issues to Tier 3 technician as necessary
  • Visited client sites to resolve outstanding help desk tickets as needed
  • Prepared and configured new laptops/workstations/thin clients to client specifications as assigned
  • Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
  • Actively worked with hardware and software vendors to resolve client issues in a timely manner
Candidate Info
1
year in
workforce
1
year
at this job
HS
Information Technology
Psychology
4

Desktop Support and Itsm/servicenow Manager

  • Managed a Desktop Support team in support of 1500+ users
  • Reduced hardware spending by 50% to-date in 2015 over 2014
  • Implemented ITIL, including Incident, Change, and Problem Management
  • Identified, implemented, and administered ServiceNow as the new corporate ITSM tool
  • Decreased printer hardware by 30%, increasing support efficiency with no end-user impact
  • Restored and improved IT relationships with non-technical business groups and vendors
Candidate Info
15
years in
workforce
3
years
at this job
AS
Business Administration
Computer Science / Business
5

Desktop Support Supervisor

Led team of four desktop support staff (level 1 & 2) supporting 150 users.

  • Reduced ticket time to resolution from 14 days to 2 days.
  • Established and documented IT business processes, including onboarding/offboarding, asset management, and ticket escalation.
  • Wrote several PowerShell scripts to perform administrative functions, including AD user setup, Office 365 mailbox maintenance, and server health checks.
  • Provided feedback to CIO on several projects, including firewall replacement, data switch replacement, Active Directory & file system cleanup, and security practices.
  • Conducted behavioral and technical interviews for prospective IT employees.
Candidate Info
17
years in
workforce
1
year
at this job
BS
Computer Technology
MBA
Technology Management
6

Desktop Support Technician

Supported 120 user facility in two locations on all aspects of desktop support (Microsoft XP/Active Directory environment) ranging from Ghosting via the network to deployment, network printing, application support and hardware repair.

  • Configured and supported Blackberry devices for Executive level employees.
  • Assisted remote users on a 2nd level WHO line through Offer Remote Desktop Connection.
  • Responsible for the overall maintenance and operation of the Server room from installing Cisco routers to resolving Avaya phone issues.
  • Resolved trouble tickets through Remedy.
Candidate Info
4
years in
workforce
9
months
at this job
7

IT Desktop Support Administrator

Troubleshoot hardware and software, Microsoft, basic Linux and resolved issues in a timely manner.

  • Provided Networking support for Cisco Routers and Switches.
  • Documented all internal site hardware/software/networking protocols.
  • Managed a network that consisted of twelve PCs, two switches, and two routers, maintaining a high level of productivity.
Candidate Info
2
years in
workforce
1
year
at this job
AAS
Information Technology
8

Desktop Support Tech

Troubleshot, installed and configured software and hardware on both Windows and Mac OS X platforms.

  • Supported Active Directory users and computers including creating new accounts, resetting passwords and troubleshot share folders permissions issues.
  • Configured and troubleshot PDA devices (iOS, Android, windows and blackberry).
  • Responded to clients' emails and provided end user support remotely (VNC, Logmein and TeamViewer), and over the phone.
  • Performed extensive detailed training for Business Executives on new software, OS and PDA applications.
Candidate Info
3
years in
workforce
2
years
at this job
BS
Economics And Global Science
9

Desktop Support

Responsible for daily support of the office and US employees pertaining to the MS Office, network troubleshooting, peripheral and mobile devices and telephony

  • Conducted desktop support both internally and for our clients, Novartis and Celgene
  • Maintain harvester computers for recruiting on a 24 hour basis through remote technology
  • Created and maintained internal SharePoint site for all US employees
  • Conducted testing on new devices and software for roll out internally and for customers prior to leading presentations on the same
  • Managed US redtoo website via WordPress including all updates and changes
  • Assisted in the new-hire process by providing technical writing on new hire documentation including Microsoft Office and internal office applications installation and use
Candidate Info
6
years in
workforce
9
months
at this job
AS
Physical Education & Health
10

Data Protection Coordinator and Desktop Support Engineer

Primary support liaison between Daimler North America and Utimaco for Utimaco Safeguard Enterprise and Utimaco Safeguard Easy.

  • Trained the Helpdesk on Utimaco password recovery and Utimaco Encryption process.
  • Authored installation and support document on Utimaco Safeguard Easy and Utimaco Safeguard Enterprise versions.
  • Maintained a log of problems so that recurring problems can be reported to vendors for appropriate solutions and also effectively identifies problems as they occur and takes appropriate steps to prevent future occurrence
  • Use Remedy to track and manage customer reported issues.
Candidate Info
5
years in
workforce
4
years
at this job

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