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0-5 years of experience
Solved technical problems ranging in software and hardware repair, server updates and maintenance,
network outages, telecommunication, and website alterations
- Managed scheduling backups of company data so users will not lose information
- Implemented Thin Client Deployment to several EMT stations using imaging servers
- Coordinated and implemented conversion from paper EMT system to a paperless one
- Allocated user security permissions and restrictions using Active Directory groups and policies
- Designed and installed physical networking cable infrastructure for new buildings
0-5 years of experience
Built, implemented and maintained inpatient order entry software which increased accuracy and efficiency
- Participated in the hiring process including reviewing applicant resumes, scheduling and conducting interviews and hiring employees based on required skills and organizational fit
- Supervised five contracted employees by observing their performance and giving feedback and other forms of guidance
- Coordinated and reported testing results to upper management on a weekly bases
- Maintained changes and upgrades to several computer systems to achieve optimal performance
- Tracked and reported projects that kept my team on schedule to meet crucial deadlines
6-10 years of experience
Supported Life/70 for life business and LIFE-COMM for major and specialty medical.
- Performed, diagnosed and trouble shoot data mapping.
- Converted from mainframe to AS/400 and was responsible for data, daily and specialty reports.
- Designed initial Model Office for AS/400 environment within regional insurance office.
- End-User Trainer, involving report writing and ad-hoc reporting.
- Held training sessions for both management and company associates.
- Designed, developed and implemented new batch systems for ad-hoc reporting, eliminating pressure on programming staff and allowing end-user community to control their specific and rapidly changing reporting requirements.
- Chaired seminars at national end-user conventions or directed training modes.
6-10 years of experience
Provided fast pace operational support for back office Fixed Income, Equities, and trading applications. Provided support for DR testing, to the support teams.
- Performed basic to advanced tasks in response to a developer's or support team member's request, in a timely manner.
- Reseated blade servers in the [company name]. Provided real- time batch processing, including over 200 applications (over 25,000 jobs) and back-up of over 500 servers on DAT cartridges/virtual storage in a MVS/ESA environment using TSO
- Maintained shift turnover- logging resolutions /updates of ABENDS, incident tickets, [company name] issues, hardware alerts, and etc.
- Handled high priority incident tickets, assisted in crisis calls; worked with support group/ developers to resolve incident (s), ensuring that the affected users and management are kept abreast. Served as team leader; Worked with team members at meeting or exceeding our department's SLAs.
- Used Jes2 for the input, schedule, and output job processing
0-5 years of experience
Coordinated and managed implementation of electronic data interchange with vendors and customers.
- Conducted new mapping, testing and implementation into production; utilized Mercator 1.4.1-2.1 for mapping.
- Managed EDI projects, internal and external training and developed 850, 810 and 855 maps in ANSI X-12 formats.
- Instrumental in communication setups on IBM Global VAN and documentation development.
- Set up new customers for retail banking increasing customer base by 10%
0-5 years of experience
Provided support on a Novell/NT Enterprise Network for the SPA WAR Washington Liaison Office
- Responsible for the daily operation, administration and maintenance of (700+) NT 4.0 nodes, Novell 4.11 application/data servers, Microsoft Exchange mail Server, a BDC and three remote sites
- Monitored analysis and when required, reconfigure the SPAWARs Metro area NDS tree, NT/Novell Servers, Cabletron Hubs, Cisco routers and/or Ascend Dial-in server to maintain the connectivity between the San Diego Ca. and DC offices
- Planned and implemented the server/workstation upgrade from NT 3.51 to 4.0 and NetWare 4.01 to 4.1 server upgrade
- Assisted in the designed and planning of the cc: Mail to Exchange migration and assisted with establishing standard server configuration, policies and procedures
- Facilitated the development of automating workstation installs using a combination of Install and Win batch and aided in the development of standardizing desktop interfaces
0-5 years of experience
- Supported 800 End users in 4 different remote locations, that used Dell Desktops, Laptops, Printers and Peripherals
- Resolved issues with Customer Hardware and software issues; Repaired or replaced faulty hardware, installed and upgraded Computer Firmware and Software to latest version (Lotus Email, Microsoft Office, Ghosting, and proprietary software)
- Additional responsibilities included management of the Recycle program; tracked, maintained, and disposed of company EOL Computers and peripherals
- Managed End user in AD; created, Reset and Revoked user accounts; SMS forced software upgrade; SAP password resets
- Updated case notes using Peregrine CRM solution
0-5 years of experience
LAN support for over 350+ users on Windows based environment.
- Maintained active directory - created and deleted outlook accounts.
- Maintained Juniper firewall, created policies to allow and block outside parties.
- Proficient with printer configuration and installation, local and networked
- Provided IT services to non-Doheny clients.
- Trained newly hired employees to run helpdesk.
- Knowledge of Crystal reports 7.0, served as assistant to development department.
0-5 years of experience
- Managed relationships with vendors, agreements, contracts and IT assets
- Analyzed and implemented Customer Relationship Management system
- Administrated Imail, Snap, Windows NT, Windows 2000, and Netware servers
- Used 4th Generation programming language to improve business processes
- Administrated, mapped and maintained ANSI X.12 EDI documents, QRS catalogue, trading partners setup
- Planned and performed data conversion on accounting system and upgraded to latest version
- Documented various projects and wrote user's guide
6-10 years of experience
Worked at the helpdesk, assisting clients with personal computer hardware issues as well as technical support for Microsoft Office products
- Monitored the entire computer network and alerted relevant analyst of problems.
- Worked on producing reports as requested and ensured they were accurately distributed
- Executed database systems end of day operations as well as daily backups for the region
- Assisted with executing network systems and Automated Banking Machines maintenance when requested
0-5 years of experience
Reported to the Manager of Business Technology & Technical Services to provide business and technical support to Engineering & Construction Services
- Participated in Enterprise Resource Planning (SAP) system development project (LASeR - Legacy Application System Replacement)
- Helped correct design flaws in Asset Management Project by discovering discrepancies through running reports.
- Modified applications to adapt to Asset Management Project and Maximo System
- Designed and maintained applications and reports for managers in Engineering & Construction Services
- Developed public and team SharePoint sites for Engineering & Construction Services
- Maintained web site for Engineering and Construction Services
- Created SSRS reports and Cognos reports
0-5 years of experience
Mainframe development and implementation of new PeopleSoft Payroll and Human Resources System. Member of a very small (2.5 FTEs) PeopleSoft team that provides support to Payroll and HR departments. Direct responsibility for the resolution of any technical PeopleSoft issue. Establishing and maintaining close relationships with all level of users.
- Installed and maintained PeopleSoft HR, Benefits and Payroll applications.
- Designed PeopleSoft security.
- Implemented Tax Updates.
- Upgrading to 6.02 and 7.51 releases.
- Trained and supported non-technical users.
- Maintained mainframe Natural/ADABASE applications.
0-5 years of experience
Handle inbound phone calls and emails regarding school technology issues
- Oversee IT operations for East Regional office and 25 school accounts and provided support for financial software
- Installed school food service accountability systems and trained food service directors and staff
- Educated users on setup, features, and functions of computers and software use, while maintaining software upgrades
- Maintained databases for contracted food service accounts in schools and content on public and intranet site
0-5 years of experience
Managed and updated computer systems, Commerce Business Daily, Demographics, Supersite.
- Supervised modem online system with national office Washington, DC mainframe to local computer system.
- Prepared Financial Statement for department.
- Provided Individual Development Plans for employee development.
6-10 years of experience
Awarded 2004 Certificate of Recognition - Identified by [company name] customers in the Customer Relationship Survey as a contributor to their Business Success
- Specifically assigned to facilitate data center computer delivery practices for a large customer. Letter of appreciation received from that customer upon completion of the assignment.
- Delivered accurate and timely documentation of issues and change management policies and procedures
- Responsible for creation and maintenance of technical procedures published on web portal knowledge base
- Responsible for operations monitoring and management of multiple mainframes in a large complex environment
- Responsible for the completion of daily procedures and scheduled operations required for internal and outsourced systems
- Troubleshot issues and system malfunctions to ensure timely resolution
- Administered training for new employees on internal and outsourcing systems
- Completed computer-based training through [company name] University Technology School including Database Design, GUI Design, Fundamentals, Programming Fundamentals, MS Outlook 98, and JavaScript
6-10 years of experience
Scheduling of SAP, UNIX, NT, and MVS production computer run utilizing New Dimensions Enterprise Control Station Software and Control M scheduling software.
- Monitored Hershey's computer system enterprise for completion of production processing runs.
- Monitored the availability of enterprise servers, utilizing the following software: Enterprise Control System, Tivioli, Netbackup, MVS operating system
- Developed documentation for all production jobs, utilizing UNIX VI editor. Managed printout & tape media on the following operating systems: MVS, Sun Solaris, UNIX, Nt.
- Researched/resolved all scheduled production job failures, and hardware malfunctions, and reported same, via Remedy software
0-5 years of experience
- Designed and maintained internal department SharePoint pages.
- Provided customer support at a local level for issues that were not remotely resolvable; responded to inquiries or complaints from customers, solved problems, and provided technical advice or assistance in utilizing appropriate products or services. Acted as customer advocate.
- Provided direct support for SSC Executive Staff, including their Administrative Personnel.
- Worked with the Executive Personal Trainer program to provide one-on-one training as needed to SSC Executive Staff on new and emerging technologies.
0-5 years of experience
24 x 7 call center
- Analyzed and resolved computer issues over the phone and email
- Created & resolved problem tickets using the Remedy ticketing system
- Presented with new applications to manage for the customer
10+ years of experience
- Maintained, repaired and effectively resolved computer hardware incidents
- Directed and trained new employees to company computer system(s)
- Operated computer programs, peripheral equipment and MVS IBM mainframe systems
- Coordinated the prioritization of associate shift activities in association with hardware/software problems using JCL determination/resolution
- Operated AS400 system processing checks and ran nightly computer backups
6-10 years of experience
- Monitored and completed of daily batch processing across three platforms/locations
- Supported weekend activities and related items occurring before and after scheduled times
- Reviewed and analyzed daily batch processing schedules for accuracy
- Escalated potential problems to proper levels according to protocol
- Assisted programmers in problem determination and troubleshooting
- Formulated possible solutions to identified problems
0-5 years of experience
Performed Data Entry, organize files proficiently and handled checks for employee's for pickup and help place employee's in various jobs within departments
- Communicate with location supervisors to monitor employee's work and accurately manage their work when away on vacation and attended out to the field to monitor other locations
- Developed, grew new existing business relationships with assistant and the director
- Participated at orientations, training sessions and documented information onto the program system and conduct with qualified candidates for enrollment, interpreted and evaluated for JTP programs
0-5 years of experience
Tested web-based/mobile applications and coded web pages.
- Maintained website appearance.
- Prepared project timelines.
- Interacted with clients to know their project requirements.
- Assisted in analyzing software and hardware vulnerabilities.
- Provided support in identifying need for changes based on new technology or software.
- Performed a wide range of routine IT activities that typically impacted the University of Pennsylvania (Penn) major components or IT program-related issues.
- Ensured programs and projects were prepared for organizational success to achieve the desired mission outcome.
- Assisted and reviewed with the development of program policies and planning projects.
0-5 years of experience
Converting Visual Fox pro application into Powerbuilder / Oracle application
- Developed and maintained company intranet web site, Novell and NT system administration, setting up computer systems connecting site computers to the LAN, diagnosing software, network, and hardware problems, and provide end-user telephone & on-site support
- Performed hardware maintenance and installation tasks
- Handled technical customer service inquiries and problems regarding operating systems and software
0-5 years of experience
Supported several different platforms, including Windows (XP, Vista and 7) and Mac OS (versions 10.4 through 10.8).
- Provided support and technical assistance for high profile staff at the National Cancer Institute (including the Director of NCI).
- Troubleshot multifunction network printers, including Canon eCopy machines and Xerox Work Center devices.
- Installation, configuration, and troubleshooting Microsoft Office Suite (Windows and Mac OSX platforms)
- Assisted customers with the user of Polycom videoconferencing/teleconferencing equipment.
- Set up end users and other Computer Analysts for secure email and digital signatures.
- Activated and troubleshot Blackberry devices.
0-5 years of experience
Computer and administrative support to Facilities Maintenance Division, Fiscal Department, and improved efficiency of daily activities
- Performed financial data analysis duties by automating report creation and queries
- Resolved data processing problems by implementing an Access database instead of Excel spreadsheets
- Examined, verified and corrected various accounting tables
- Manipulated data, design and build reports to support financial monthly reporting
- Trained staff members to new processes
0-5 years of experience
Responsible for set-up of job within Robot Reports scheduling program and review output and issuing security as needed.
- Set-up ASI menu options according to programmer specifications and assign security to all new options.
- Assisted Help Desk Support with various AS/400 and ASI related issues such as printing and Client Access setup
- Maintenance and development of various pre-ticket and pricing labels for distribution centers to reduce cost backs. Also performed other tasks such as shipping and individualized user label.
- Prepare and maintain AS/400 tapes for daily, weekly and monthly backups. Resolved and issues with backups
- Provide weekend and evening support for the AS/400 systems as needed
- Trained MIS staff with creation of various Robot Reports and on report set-up
- Created unique user defined reports. This saved the company money due to users not having to print entire report (only portion they required).
- Created Daily Invoices and monthy statements for international users and send via email. These reports saved the company money because they were previously sent out via fax and/or US mail (saved postage).
- Utilized Symtrax/Compleo to create Microsoft Excel version of AS/400 reports. This enabled users to received their reports in a timely manner and enabled them to view them in an Excel format via Blackberry.
- Setup AS/400 laser and label printers, Assisted users and management with all AS400 printer needs.
6-10 years of experience
Effectively oversaw Remote Access and the Second Level Support group covering 4 states.
- Created, maintained and employed Ghost desktop and laptop images.
- Lead Technician in support for wireless communications with laptop and PDA's.
- Represented Field Services on project teams for computer hardware, MSOffice software and Operating System upgrades.
0-5 years of experience
Desktop support for United States Department of Agriculture (USDA) overseas clients.
- Managed and created cases to track progress of solving issues for members; documented case progress and followed case handling and escalation procedures using Remedy v7.5 Ticketing System.
- Used McAfee Endpoint Encryption, Whole Disk Encryption (WDE) software v4.2 to recover end users password or workstation tokens.
- Used RSA Security Console for remote users to validate authentication of credentials to enable logging into the network.
- Deployment and configuration of Hewlett Packard (HP) 8440 Laptops
- Deployment and configuration of Blackberry's (Verizon Blackberry Bold) and installation of the BB desktop software v6.10.
- Used Windows Net Meeting and Remote Desktop to assist users with computer issues.
- Resolved customer account issues using Active Directory.
0-5 years of experience
Developed and maintained real-time simulation software under DOD 2167A standard.
- Performed cost and lead-time analysis of proposed Trainer Equipment Change Requests.
- Interacted with customer in scheduling, estimates and project presentations.
- Utilized DEC VAX 8530 and Gold 32/87 systems in support of Trainer System Support Activity.
0-5 years of experience
- Responsible for individual client needs, analyzing user requirements, procedures and problems in order to automate processing and successfully improve applications and operating system.
- Modified existing applications, production support, data transfers via AS/400 to PC.
- Created and modified backup procedures. Testing programs for errors using debugging techniques.
- Scheduled batch jobs and provided on-call support for technical issues.
- Studied existing information processing and systems in order to evaluate effectiveness.
0-5 years of experience
- Served as Systems administrator in Windows 2003/2008 single-domain environment with approximately 900 users providing end user support in the Tallahassee region for PCs, thin clients, iSeries backup and cellular support
- Managed blood center software that handles blood drive scheduling, account management, staff scheduling for the organization; includes software upgrades, database maintenance, and user account management
- Installed and administrated SQL Server 2008 that serviced 600 users and migrated Hemasphere software from SQL 2000 instance
- Wrote web-based application to find territory managers based on ZIP code query
- Converted 100-client network from PCs to 90% thin clients connecting to a Remote Desktop Services server in St. Petersburg, FL
0-5 years of experience
Established Product Specialist position within the company.
- Traveled extensively installing computer hardware/software. Trained all clients and sales representatives on operation of software. Handled all technical support, trouble-shooting problems/inquiries regarding operation of system.
- Maintained support in hardware, software and communications for over 75 clients.
- Responsible for keeping track of software enhancements, wrote training manual.
- Updated and maintained software programs/developed new software applications.
- Trained numerous employees within the company.
0-5 years of experience
- Responsible for the maintenance and integrity of the departments web server
- Built and updated databases using MS Access and created troubleshooting documentation
- Instructed a course on Windows Vista & XP, MS Office 2003, 2007, and hardware replacement
- Built different files servers using Windows 2003 server and 2008 server
- Configured and installed Cisco routers, switches and ASA firewall as well as CAT5 Ethernet cables
6-10 years of experience
- Resolved proprietary software problems for call-in customers in a timely manner.
- Maintained and updated government project web site
- Quickly and efficiently distributed new application updates
- Generated daily and weekly performance metrics reports
0-5 years of experience
Remote IT support and assistance for four major corporate accounts, including high-level executives
- Responsible for extensive application support - up to 3,000 applications per account
- Familiar with Oracle database systems
- Led IT support team in queue
- Reconfigured user's accounts for Windows XP/7
- Experience with printer management, operating system environments, IP protocols, remote support, Windows XP/7 software troubleshooting, laptop/desktop repair, server maintenance, etc.
- Installed software and set-up PC hardware
0-5 years of experience
Support 500 users at the National Cancer Institute at the National Institute of Health, including the Institute's Director and executive-level staff.
- Closed over 1200 tickets last year.
- Troubleshoot and setup Macs running 10.4 - 10.8 and PCs running Windows 2000 - Windows 7.
- Encrypted portable computers with SecureDoc WinMagic, PGP and PointSec.
- Setup and support iPhone/iPad and Blackberry devices.
- Write and edit documentation in Atlassian's Confluence wiki.
- Manage ticket queue in ServiceNow.
0-5 years of experience
- Lead programmer analyst for the NSA Data Base Administration (DBA) group
- Provide time-sensitive data base support to the Naval Security Group
- Resolved data base issues and maintained data base integrity
- Actively participated in all data base designs, reviews, expansions and reorganizations
- Supervised schema changes and participated in three schema conversion projects
- Maintained existing software and manually fixed corrupted data base pointers in hexadecimal
- Developed and implemented a dual data base recovery program
0-5 years of experience
- Collected and analyzed data regarding component parts and the notebook PC. Reported daily discoveries. Strict attention to detail.
- Participated in a special project for the design of a more user-oriented notebook PC. Met with customers and internal design group to determine functionality and usability for business and personal use.
- Developed presentation packages for the director using spreadsheets and word processing applications.
0-5 years of experience
- Responsible for system performance management, tuning, and troubleshooting.
- Evaluated, recommended, and installed hardware, software, and network acquisitions.
- Wrote software applications to meet user needs specifications.
0-5 years of experience
Provide technology solution development, planning, implementation and operations support
relative to ACO Production Operations Support Desk (POSD) services, including: technical
logistics, system health monitoring, Remedy ticket management, meetings facilitation, inter-team
collaboration, and more.
- Support development teams during implementation initiatives relative to the aforementioned
- Support ACO Information Center by resolving escalated tickets in timely manner.
- Provide technology evaluation, process expertise, leadership, project management and technical
- Perform as Lead Technical Consultant for all other POSD team members.
- Interface with various Northrop Grumman and customer organizations to gather and develop
- Adhere to NGC corporate policies, initiatives, and directives.
6-10 years of experience
Provide high level technical support of hardware and software issues throughout organization
- Configure, and maintain business center computer systems based on stringent, specific guidelines
- Support and sustain over 400 computers over complex networks according to company policies
- Utilize Active Directory to set up user accounts, change passwords, and organize users
- Use Exchange server to create email accounts, give multiple user access, and mail forwarding
- Keep an updated log of projects and technical support issues, including resolutions
- Manage and implement large scale television installations for thousands of guest rooms
0-5 years of experience
Responsible for platform (Summa Four, UNIX, Windows, Linux, Oracle, TCP/IP) production support including manual monitoring, backing up tape drive, moving traffic, bringing down and up systems, and loading application releases. Managed responsibilities and schedule for all other analysts and provided ad-hoc customer service and office management support when needed.
- Developed and implemented daily health checks (manual testing activities)
- Troubleshooting in a UNIX, Windows, TCP/IP environment
- Vendor management for trouble tickets related to carrier issues
- Complete responsibility for operation of office/platform after hours
- Updating databases, flow charts, and spreadsheets
- Automated system alert notification
0-5 years of experience
Network/Computer setup and repair (Cisco Switches and Routers, Wireless networks)
- Build Custom PC's for specific sites
- Hardware/Software support (Warranty repair, Advent config and setup, Microsoft)
- Administer Phone systems, and network security (3cx, VOIP, Cisco Call Manager)
- Supported Advent inventory systems
- Server Backups and Recovery (Remote Backups, and Tape Backups)
- Cabling, Cat5, RJ11, RJ45 setups and installs
- Apple IMacs, MacBook's, Airports, Time Capsules
10+ years of experience
Construction Loan Lending - responsible for system maintenance and enhancement of over a billion dollars in loans for PFF Bank & Trust.
- Conversion of existing accounting and enrollment systems to RPGLE and CGI Web compatibility for California Institute of the Arts.
- Maintain and enhance existing client systems for City of Oakland, Wells Fargo Bank, and Bank of Trinidad.
- Provide continuous technical support for existing clients.
- Assist in changes to legacy AS/400 programs for music royalty system.
- AS400 Systems Installations.
- Assist clients with IBM System Upgrades and Releases.
Information Technology Cover Letter Examples
