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Telephone Interviewer Resume Samples
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Candidate Info
years in workforce
years at this job
High School Diploma
Telephone Interviewer
Conducted computer based interviewers over the telephone with a wide variety of Americans
- Followed project specifications with a high level accuracy and integrity
- Maintained company dialing standard
- Ensured confidentiality of all collected data
- Exercised courtesy and professionalism to all respondents
- Performed other duties as assigned by management
Candidate Info
years in workforce
years at this job
Customer Service Training
Telephone Interviewer
Received extensive training on the administration of the client satisfaction telephone survey.
- Independently administered the telephone survey in Spanish to a selection of the clientele which involved calling a diverse array of individuals and explaining the need for the survey to them and obtaining their consent to take part in it; then presenting the questions to the client orally and recording their responses on paper on the form provided.
- Kept good records of the calls made, including information on the number of attempts made to contact those who were unavailable.
- Elicited comments from those surveyed and accurately recorded the comments in clear Spanish.
- Met regularly with the Translator Coordinator to turn in the survey results on an on-going basis.
- Communicated clearly in English and in Spanish about the results of the survey.
Candidate Info
years in workforce
months at this job
Medical Transcriptioning
Administrative Office Assisting
High School Diploma
Telephone Interviewer
- Conducted telephone interviews with respondents
- Recorded accurate and thorough answers using computer software
- Completed quotas in a timely manner, at or near 95-100 percent quality
Candidate Info
years in workforce
months at this job
International Studies, Italian
Telephone Interviewer
Conducted a variety of social surveys over the phone in both English and Spanish for Survey Center
clients
- Developed verbal communication skills to effectively interact with a variety of different people
- Improved and utilized writing and listening skills to optimize data recording
- Acquired proficiency at refusal avoidance to assure comprehensive research data
Candidate Info
years in workforce
years at this job
Accounting
Communications
Telephone Interviewer
Contacted individuals to be interviewed at home, place of business, or field location, by telephone.
- Provided survey inquiries in accordance with instructions to obtain various specified information.
- Explained survey objectives and procedures to interviewees.
- Compiled and recorded data from interview or survey, using computer systems.
- Reviewed collected data obtained from interview for completeness and accuracy, before submission.
Candidate Info
years in workforce
years at this job
History
Telephone Interviewer
Consistently demonstrated low error rates and high productivity levels
- Displayed excellent people skills and customer services skills by always dealing with respondent in a professional and courteous manner.
- Intrinsically motivated to demonstrate patience and listening skills because of believe in the positive attributions scientific research has on society.
- Undeterred by negative feedback from respondent, instead followed core value of treating people with respect and dignity.
- Frequently coordinated with supervisors to work shifts my organization needed me to when understaffed.
- Consistently delivered with great effort and proficiency.
Candidate Info
years in workforce
months at this job
Telephone Interviewer
Survey customers with polite, friendly and efficient responses to all their inquiries
- Assisted with procedures as per company standards
- Provided customers with information, personal selection and service assistance
- Provided quality customer service and type information directly into computer
- Promoted business by courteous and efficient service
Candidate Info
years in workforce
months at this job
Telephone Interviewer
Accurately conducted data collection with customers via telephone and computers.
- Ensured client confidentiality at all times.
- Notified management when phone or computer equipment was missing or was not in good working order.
- Maintained a productive workstation that was quiet and clean.
- Provided the highest level of customer service.
Candidate Info
years in workforce
years at this job
Liberal Arts
History
Telephone Interviewer
- Provided complete and concise documentation on telephone interviews.
- Maintained a high level of customer service when dealing with customers internal and external.
- Trained new employees and kept supervisor updated on their progress.
- Have thorough knowledge of medical terminology and full understanding of medical impairments and terms.
- Communicated with applicants and maintained call flow.
- Received performance bonuses for four years based on personal production and quality.
Candidate Info
years in workforce
years at this job
High School Diploma
Psychology
Telephone Interviewer
Conducted interviews for several stat behavioral studies
- Spoke with possible study participants and answered all impromptu questions in a courteous and polite manner over the phone
- Trained new interviewers
- Accurately recorded all subject information, both using a computer system and on paper
Candidate Info
years in workforce
years at this job
Profressional Office Skills
Paralegal Studies
Telephone Interviewer
Addressed and resolved customer complaints empathetically and professionally
- Interviewed people to compile statistical information on topics, such as public issues and consumer buying habits
- Answered a constant flow of customer calls with up to 150 calls in a queue per day
- Utilized Microsoft Office Suite on a daily basis
Candidate Info
years in workforce
years at this job
Human Services Assistant
Office Technology
Telephone Interviewer
Administer Human Services surveys on Health Care Quality
- Contact businesses or private individuals by telephone to provide patient feedback on healthcare services
- Gather pertinent survey data to improve services provided
- Verify customer information such as name, address, and enter survey completion
- Exceeded weekly quotas for completed services
Candidate Info
years in workforce
months at this job
Health Sciences
Telephone Interviewer
Professionally conducted surveys over the telephone.
- Recorded results and responses in an organized way for future use.
- Participated in group meetings.
- Communicated various financial needs and situations.
Candidate Info
years in workforce
years at this job
Radiology
Technical Writing
Telephone Interviewer
[company name] is a full-service research company that drafts studies, gather data,
conducts analysis disclose the results.
- Conduct interview by telephone around the nation
- Call on behalf of Wells Fargo, Bank of America, Liberty Mutual, Capital One, and Chrysler
- Gather opinions regarding customer's experiences, services, and product to help enhance the services customers received at large financial institution
- Record data through the system; data entry (processes and procedures)
- File paper work for multi companies to understand the customer's point of view
- Transfer information for our client's expectations
- Analyze customer's responses and develop solutions fitted for a more satisfying customer's
Candidate Info
year in workforce
months at this job
Telephone Interviewer
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency
- Compile, record, and code results or data from interview or survey, using computer or specified form
- Contact individuals/customers to be interviewed at home, place of business, or field location, by telephone, mail, or in person
- Identify and report problems in obtaining valid data
- Meet with supervisor daily to submit completed assignments and discuss progress
- Review data obtained from interview for completeness and accuracy
Candidate Info
years in workforce
years at this job
Associate
Bilingual Telephone Interviewer
Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning and explanation.
- Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees' comprehension.
- Asked questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency.
- Answer incoming calls, as well as addressing any concerns respondents may have
Candidate Info
years in workforce
years at this job
Substance Abuse Counseling Training
Telephone Interviewer
Conducted business to business and residential surveys.
- Recorded respondent's verbatim
- Maintained alpha and numeric filing of company documents.
- Assisted in light typing, answering phones and calculating of timesheets.
- Handled interoffice and outgoing mail.
Candidate Info
years in workforce
year at this job
High School Diploma
Telephone Interviewer
- Ensured the accuracy of the telephone interviewing process
- Maintained quotas and schedules
- Provided kind and courteous service to clients
Candidate Info
years in workforce
years at this job
Communications Arts
Psychology
Telephone Interviewer
Helps design and focus on research projects.
- Evaluated all planning scripts.
- Analyzed data for a computer system.
- Used strong interpersonal and communication skills to assist clients with analytical survey.
- Exceeded quotas set by employers.
Candidate Info
years in workforce
years at this job
Psychology
Customer Service/telephone Interviewer
Provides information on [company name]'s customers' programs, policies, and procedures.
- Collects and enters patient intake information into the appropriate medical service software system to initiate the transaction. Documentation is to be concise, thorough, and accurate.
- Responds to Crisis/Red Flag alert situations.
- Participates in internal and external educational opportunities relevant to the call center or customer service environment. Attends or reviews 100% of team meetings annually.
- Responds to irate callers in a professional manner.
- Meets outlined Heath Stream's Q Care benchmarks and/or quality indicators as monitored through audits or recordings.
- Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
- Use appropriate probes, clarification, and follow project questions verbatim.
- Other duties and special projects that are assigned by management.
Candidate Info
years in workforce
year at this job
Telephone Interviewer
Conducting a high volume of outbound calls to voters throughout the country to obtain information for Political Surveys
- Recorded Voter Political Survey information on computerized system.
- Providing Voters additional documentation via mail or email, per voter request.
- Successfully overcoming Political Survey rejections from voters
Candidate Info
years in workforce
year at this job
Culinary Arts
Occupational Studies
Culinary Management
Market Research Telephone Interviewer
Undertake phone interviews on a wide variety of Business and Consumer topics
- Attend agency information sessions about the research project
- Collect information, using prepared questionnaires, utilizing Conduct 14.0 and CATI computer systems
- Meet targeted interview number, organize results, and complete other projects as assigned
Candidate Info
year in workforce
year at this job
Medical Assisting
High School Diploma
Telephone Interviewer
Contact private or business customers by phone
- Respond to questions
- Delivered prepared scripts to customers about their satisfaction with other companies
- Take the customers through the survey process
- Enter accurate response and complete customer information into system
Candidate Info
years in workforce
years at this job
Bachelor of Science
Accounting and Data Entry Clerk/ Telephone Interviewer
Ensure data entered into accounting program is complete and accurate.
- Identify and resolve any data or computer calculations that appear inaccurate.
- Generate sales reports and distribute to personnel. Create approximately 100 invoices/month and distribute to clients.
- Complete reports and paperwork required by outside agencies e.g. Employment Security Department, Department of Social and Health Services, and Housing Authority.
- Enter survey data Excel spreadsheets and Voxco interview software.
- Conduct surveys via telephone to collect data and information from respondents in accordance with client s specifications.
Candidate Info
year in workforce
year at this job
High School Diploma
Entrepreneurship
Telephone Interviewer / Converter
Made outgoing calls to conduct various surveys with respondents
- Began employment as a Telephone Interviewer and promoted to Converter within one month of employment
- Employee of the month for three consecutive months
- 100-200 calls made daily
- Read script verbatim to ensure accuracy and consistency with surveys
- Followed regulations for the Institutional Review Board
Candidate Info
years in workforce
years at this job
High School Diploma
English And Mass Communication
Telephone Interviewer
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency
- Contact individuals to be interviewed at home, place of business, or field location, by telephone
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension
- Assist individuals in filling out applications or questionnaires
Candidate Info
years in workforce
years at this job
Research Telephone Interviewer
Conduct a wide variety of telephone interviews to obtain critical research data from survey participants.
- Communicate to participants the importance of the survey and why their participation is valuable
- Follow a scripted questionnaire verbatim to collect research data
- Enter responses accurately into computer system while speaking with participants
- Attend all mandatory training sessions related to the project
- Maintain quality standards for data collection
Candidate Info
years in workforce
year at this job
Medical Billing And Coding
Public Health Research Telephone Interviewer
Identify contacts and correspond with research study participants by phone to obtain data for assigned research projects following strict guidelines, protocol and procedures.
- Update missing or questionable data for complete and accurate records pertaining to research studies.
- Collect code and enter study information into database and assist in data compilation and edits for interview questionnaires using computer or specified form.
- Compile, record and code results and data from interview or survey
- Record interview responses by entering answers into computer assisted system and explained survey content and necessity to respondents
- Review completed survey instruments, logs, and review data obtained from interviews for completeness, legibility and accuracy.
- Assists in developing coding schemes and procedures.
- Maintains records of work completed.
Candidate Info
years in workforce
years at this job
Economics
Economics
Telephone Interviewer
- Conducted research for the Center for Disease Control and Department of Defense.
- Provided the interviewees with possible answers.
- Informed the interviewees their answers would be used in allocating state funds
Candidate Info
years in workforce
years at this job
Medical Administration
Telephone Interviewer
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone.
- Assist individuals in filling out applications or questionnaires
- Compile, record and code results and data from interview or survey, using computer or specified form.
Candidate Info
years in workforce
years at this job
High School Diploma
Medical Assisting
Computer Assisted Telephone Interviewer
Made over 150 outbound calls to members of various insurance companies per day
- Conducted surveys to obtain feed-back in order to increase customer satisfaction
- Received inbound calls regarding return calls and updating contact information
- Input members responses accurately and efficiently in to database at 42 wpm
Candidate Info
years in workforce
years at this job
Cosmetology Lic
Telephone Interviewer
Process data using company software and maintain logs of completed work
- Compare data with source documents, or re-enter data in verification format to detect errors Print various reports according to established time lines and schedules
- Compile, sort and verify the accuracy of data before it is entered
- Confer with customers by telephone or in person to provide information
- Keep records of customer interactions and transactions, recording details of inquiries,
- Resolve complaints, and comments, as well as actions taken
- Resolve customers' service or billing complaints
Candidate Info
months in workforce
months at this job
Applied Science
Technology Training
Telephone Interviewer
Responds to approximately 400-800 calls in a shift.
- Articulates clients concerns/opinions in regards to government statistics surveys
- Drafts the results of each call and document them into the Voxco/CATI System
- Persuades approximately 200 clients to complete telephone surveys each shift
- Receives 1-1.5 ( 1 is the best, 5 is the worst) rating of top performer status on a monthly basis
Candidate Info
years in workforce
months at this job
Hospitality Management
Telephone Interviewer
Conducted national government funded research projects
- Utilize extensive computer skills to locate respondents an collect pertinent data
- Spoke with respondents via telephone to gather information on pre-selected surveys
- Used a variety of interpersonal skill to interact with participants
- Reviewed data obtained from interview for complexness and accuracy
- Compile, record and code results and data from interview or survey using computer or specified form
Candidate Info
year in workforce
months at this job
Telephone Interviewer
Collect necessary and important data and handle major responsibilities of the telephone interview
- Efficiently and comfortably coax interviewees to fill the specified applications, forms, and other important papers
- Efficient in dealing with domestic and international clients and customers
- Efficient in handling new and advanced technology
- Explaining survey objectives and procedures to interviewees, and interpreting survey questions to help interviewees' comprehension
Candidate Info
years in workforce
months at this job
Social Work
Telephone Interviewer
Ask questions in accordance with instructions to obtain various specified information.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.
- Compile, record and code results and data from interview or survey, using computer or specified form.
- Review data obtained from interview for completeness and accuracy.
Candidate Info
year in workforce
months at this job
Telephone Interviewer
Verified the accuracy and validity of data entered in databases, correcting any errors.
- ≅ Check to ensure that appropriate changes were made to resolve customers' problems.
- ≅ Perform clerical duties such as typing, proofreading, and sorting mail.
- ≅ Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Candidate Info
years in workforce
year at this job
Telephone Interviewer
Conduct Government and Non-Government healthcare surveys for Hospitals, Clinicians/Groups, and Centers for Medicare and Medicaid Services
- Collects accurate and unbiased information from respondents to compile data which allows clients to determine their strong and weak points of patient care.
- Surveys are case sensitive and require that you don't violate HIPPA or PHI confidentiality.
- Responsible for determining what may be a Red Alert (i.e. Misdiagnosis, Post care issues, Malpractice, Patient Safety, Suicides, Bomb threats, and Gun threats)
Candidate Info
years in workforce
months at this job
Certificate
Business Administration
Criminal Justice
Telephone Interviewer
- Interview survey participants by telephone for a variety of scientific projects
- Communicate to participants the importance of the survey and why their participation is valuable
- Follow scripted questionnaire verbatim to collect research data
- Enter responses accurately into computer system while speaking with participants
- Use appropriate forms and paperwork to complete daily tasks
Candidate Info
years in workforce
years at this job
Spanish, Politcs And Sociology
Arts
Political Science / International Affairs
Bilingual Telephone Interviewer
Persuade household member to complete media survey in Spanish and/or English
- Read survey script verbatim
- Convince unwilling individuals using rebuttals
- Administrative and office support (prepare letters, financial statements and reports using Microsoft Word and Excel
- Make appointments, contact contractors and travel arrangements
- Conduct research for efficient financial decisions
Candidate Info
years in workforce
year at this job
High School Diploma
Telephone Interviewer
Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand
- Prepare reports of findings, illustrating data graphically and translating complex findings into written text
- Measure and assess customer and employee satisfaction
- Forecast and track marketing and sales trends, analyzing collected data
- Measure the effectiveness of marketing, advertising, and communications programs and strategies
- Conduct research on consumer opinions and marketing strategies, collaborating with marketing managers
- Gather data on competitors and analyze their prices, sales, and method of marketing and distribution
- Monitor industry statistics and followed trends in trade literature
Candidate Info
years in workforce
months at this job
High School Diploma
Telephone Interviewer
- Conducted National Immunization Surveys with households all over the country on behalf of the Centers for Disease Control and Prevention via telephone.
- Screened households for children less than 4 years of age and teenagers through a phone interview.
- Processed at least 200 inbound and outbound calls daily.
Candidate Info
years in workforce
months at this job
High School Diploma
Telephone Interviewer
Interview survey participants by telephone for a variety of projects.
- Communicate to participants the importance of the survey and why their participation is valuable.
- Follow a scripted questionnaire verbatim to collect research data.
- Enter responses accurately into a computer system while speaking with participants.
- Attempt to convert participants who have previously opted not to participate in a particular survey.
- Attend all mandatory training sessions related to surveys.
- Maintain quality standards for data collection.
Candidate Info
years in workforce
years at this job
Medical Assistant
English
English
Telephone Interviewer
Conduct social science research for statistical purposes.
- Execute daily functions of receiving inbound and outbound calls to eligible households.
- Accurate coding of respondent's answers.
- Follow strict guidelines for obtaining consistently unbiased raw data.
- Practices good customer service techniques at all times.
- Maintains confidentiality of procedures, scripts and respondent information at all times.
- Makes decisions regarding appropriate disposition of each telephone number handled.
Candidate Info
years in workforce
months at this job
GED
Computer Tracking
Telephone Interviewer
Call homes and ask for listed respondent
- Read everything on computer screen to the respondent in a clear and presentable tone
- Input data according to the answers of the respondent
- Maintain high level of customer service at all times while talking to respondents
- Perform all tasks of professional communication during the time of the call until the completion of the survey or confirmation call
- Thank the respondent for their participation
Candidate Info
years in workforce
years at this job
High School Diploma
Telephone Interviewer
Conduct inpatient/outpatient health studies on recently discharged patients
- Maintain high utilization of time spent on the phone and completes per hour.
- Help respondents with their customer service needs.
- Side by side with new telephone interviewers
- Cold calls to local residents to gather information on local health facilities.
Candidate Info
years in workforce
years at this job
Medicine
Telephone Interviewer
My responsibilities working in the [company name] department was to make phone calls daily to customers.
- Collecting valid information giving to me from customers.
- Working to complete the task that was given to us each day.
- Dealing with unhappy customers a regular and try my hardest to provide them with better service.
Candidate Info
years in workforce
years at this job
Business
Culinary Arts
Telephone Interviewer/customer Service Representative
Conduct surveys and collect data, using methods such as interviews, questionnaires, focus
Groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.
- Outbound calling using productive dialer, calling clients gathering opinions to participate in paid focus groups. Take messages and do reminder calls to people who participate in the focus groups.
- Direct updates and changes in survey implementation and methods.
- Collaborate with other researchers in the planning, implementation, and evaluation of surveys
- Conduct research to gather information about survey topics.
Candidate Info
year in workforce
months at this job
Medical Assisting
Telephone Interviewer
Record customer information such as name and address.
- Adjust scripts to better target the needs and interests of specific individuals.
- Answer telephone calls from potential customers.
- Schedule appointments for callbacks.
- Conduct surveys in order to obtain information about children immunizations.
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