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0-5 years of experience
- Managed guest service department which was made up of about 30 employees from Front Desk, Guest Service Supervisors, Bell staff, PBX, and Concierge
- Handled escalated guest situations and provided recovery when appropriate
- Partnered with back office teams to communicated daily needs and VIP’s. Scheduling of staff
- Conducted Training for new hires
0-5 years of experience
- Assisted upper management in daily operations of the store
- Provided accurate and appropriate information in response to customer inquiries
- Confirmed that the revenue from front-end cashier drawers matched sales system for assigned register and signed off on cash receipts for Dunbar collection.
- Utilized the electronic scanner to confirm price and location of merchandise.
- Supervised and trained front end cashiers.
- Researched and analyzed merchandising trends and customer needs.
0-5 years of experience
- Greet guest in a friendly, professional manner and assist with check-in/out and escort guest to their assigned rooms and/or meeting area
- Transport, store, and retrieve luggage of guests
- Arrange and kept record of transportation service for guests to and from hotel property via Taxis, Limousines, and hotel shuttle
- Anticipate the needs of guests and ensured all inquiries, requests, and issues were rapidly resolved
- Explain property and room amenities and services of the hotel
- Assist department manager with supervising the bell staff and doormen
0-5 years of experience
- Supervise diverse individuals in different work environments in different day to day situations depending on tasks at hand with the maxima of 20 peers working for me with zero mishaps.
- Support the day -to-day execution of security operations of opening and closing and register checks.
- Kept meticulous records of any suspicious or potentially hazardous conditions.
- Proficient computer literacy proven through work experience in Windows 7/8/10, Microsoft Outlook, Excel, Word, PowerPoint, Adobe Acrobat and Social Media Coordination.
0-5 years of experience
- Expedite guest arrival and departure processes to include all necessary payments
- Answer incoming calls and any inquiries pertaining to hotel services
- Train Manager-In-Training and new staff to prepare food for hotel nightly reception bartend and assist staff in all areas to ensure high quality customer service
- Negotiate rates for long term extended stays
- Seek referrals for potential customers and businesses to generate sales
- Resolve any complaints and problems from guests to ensure 100% customer satisfaction
- Inspect and ensure the lobby, dining area, and overall hotel areas are neat and clean
0-5 years of experience
- Provided customer service to students and families that required direction and information based around the campus
- Ensured the safety of students and families inside of the Student Union
- Answering and directing phone calls to departments around campus
0-5 years of experience
- Payroll, banking, and daily labor reports.
- Ensure breakfast and guest satisfaction scores were exceeding.
- Create reservations, check guests in and out of hotel, and ensure that they had a pleaseant stay.
- Employee scheduling.
0-5 years of experience
- Expedite guest arrival and departure processes to include all necessary payments
- Answer incoming calls and any inquiries pertaining to hotel services
- Train Manager-In-Training and new staff to prepare food for hotel nightly reception bartend and assist staff in all areas to ensure high quality customer service
- Negotiate rates for long term extended stays
- Seek referrals for potential customers and businesses to generate sales
- Resolve any complaints and problems from guests to ensure 100% customer satisfaction
- Inspect and ensure the lobby, dining area and overall hotel areas are neat and clean
10+ years of experience
- Cross-train and back up Operations Manager.
- Work closely with HR Department in making sure correct paperwork was filled out for all new
- Set up interviews for all departments.
- Communicate all policies and procedures to entire staff.
- Manage the company calendar and distribute upcoming scheduled events to the entire staff
- Implement new polices for entire waterpark staff.
- Train all employees on the 10 and 5 Rule
0-5 years of experience
- Supervise front desk team
- Prepare weekly work schedule
- Check guests in and out, create reservations (opera)
- Process end of day functions and prepare audit packet (M3)
0-5 years of experience
- Ensure guest is checked in (processing debit, credit, and cash payments)
- Maintaining Daily Cash Deposits
- Completing and maintaining guest accounts for accurate posting
- Follow-up calls to ensure guest satisfaction at the time of and after arrival
6-10 years of experience
- Cash handling
- Manage front-end sales floor
- Process returns and exchanges
- Answer all incoming calls
- Train Cashiers
- Build displays to help with pushing sales
0-5 years of experience
- Operate hotel switchboard, take calls and provide information and transfer calls
- Mange accurate accounting of all the rooms
- Provide a positive experience for all guests and patrons of the hotel
- Manage reservation process
- Obtain feedback and respond to any complaints in a timely and professional manner
- Responsible for the ordering of pantry items, office supplies and front desk supplies
- Handle daily cash deposits and balancing the front desk bank at the beginning and end of each shift
- Schedule front desk staff on a weekly basis
- Process tax exemption forms
- Help train new employees
0-5 years of experience
- Greeting guest upon arrival
- Replenish supplies such as drinking, glasses, linens, writing supplies, and bathroom items.
- Request repair services (plumbing, pool repair, lawn care )
- Daily reports to owners
- Pool side and In home bartender
- Personal shopping for guests
- Ensuring every guest receives 5 star quality hospitality
- Daily cleaning rounds
0-5 years of experience
- Train and develop front office staff to be world class in service
- Maintain budget and track expense reporting
- Assist guests with complaints and service recovery related issues
- Support the GM whenever needed in areas such as budgeting and forecasting as well as with third party commission reports/ payments.
- Scheduling and payroll of front desk staff and housekeeping alike
- Execute MOD and front desk shifts when required
- Initiate and implement front desk incentives and rewards/recognition program
- Show rooms and sell meeting space to potential group business
0-5 years of experience
- Ensures employees have appropriate training to perform their jobs
- Solve daily problems
- Manage Cash drawers & pick ups
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Guest Service Supervisor
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
