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Front Office Receptionist Resume Samples
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0-5 years of experience
Managed front office reception, phones, filling, private client billing and collecting.
- Completed county billing for court appointed cases.
- Conducted client intake and prepared and translated legal documents.
- Assisted with immigration applications and assisted with translations in depositions.
0-5 years of experience
Managed front office operations in high volume environment
- Scheduled appointments for nine Orthopedic Surgeons and Pain Management Specialists
- Processed medical, billing, and imaging records requests
- Processed patient paperwork, verified insurance eligibility, and prepared patient charts prior to appointments
- Managed and maintained company scanning, faxing, importing of files, inbound phone calls, and office cleanliness
- Implemented new and more efficient front office processes
- Accounted for and balanced daily monetary transactions
- Provided exceptional customer service while maintaining timely and effective resolutions to patient inquiries
10+ years of experience
Greeted customers and resolved customer complaints.
- Performed clerical duties for six departments.
- Provided information and retrieved input data in computer.
- Prepared UPS forms for shipping and mailing correspondence for all administrative departments
0-5 years of experience
Greet patients in a pleasant manner, while updating demographics and collecting copay and balances.
- Occasionally answering busy phone system and verifying insurance for benefits.
- Scheduled appointments while explaining office procedures for next appointment.
- Often calm upset patients by explaining procedures to them with help from the correct department.
- Greeted patients and directed them on the procedures for signing in while answering phones and checking insurance verification.
- Collected copays, and balanced at the end of the night.
- Maintain the up keep of the lobby and office area.
- Worked on the medisoft program.
0-5 years of experience
Assisted patients with day to day requests
- Performed insurance pre-authorizations for scheduled procedures
- Processed home health forms
- Assisted physicians with translating services
0-5 years of experience
Checking in patients for 8 doctors, while making sure all information on patient forms are filled out correct, and scanned in.
- Verifying insurance information.
- Use of EMR system
- Scheduling new patient and returning patient appointments.
- Collecting patient co-pays and assisting billing with collection of patient balances.
- Performed closing duties, which include end of day money and preparing the bank bag for pick up.
- Routing calls to the correct department i.e. secretaries, nurses, medical records.
6-10 years of experience
Check patients in and out while collecting demographic and insurance information
- Handle billing, process charges, enter ICD9 codes and collect co-payments
- Schedule and confirm appointments
- Answer phones, file, fax, scan and perform data entry with EHR software
- Order prescriptions and process patient lab work
- Prepare medical charts and assign patients to exam rooms
- Submit medical records in response to requests
6-10 years of experience
Managed the receptionist area, including greeting visitors and responding to telephone internal/external (switchboard) and in-person requests for information.
- Handled all media and public relations inquiries.
- Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Dispersed incoming mail to correct recipients throughout the office departments.
- Supplied key cards and building access to employees and visitors.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Received and screened a high volume of internal and external communications, including fax, email and mail.
- Handled a high volume of incoming calls, internal and switchboard
0-5 years of experience
Answered all incoming calls and directed them to appropriate staff
- Verified patients insurance and eligibility
- Transmitted correspondence or medical records by email or fax
- Maintained medical records and corresponding files
- Responsible for Faxing, copying corresponding paperwork
- Ensured delivery of products such as wheelchairs, gloves, gowns etc.
0-5 years of experience
Coordinated all aspects of a wide variety of surgeries
- Ensured proper facility, staff, instrument and device availability
- Responsible for patient processing and preparation
- Obtained and verified referrals and authorizations
- Scheduled patient visits and coordinate physical therapy
- Assisted with cast application/removal, dressing changes and injection preparation
- Assisted with general office functions
0-5 years of experience
Answered phones and greeted clients
- Created new documents for counselors to use in client charts
- Recreated older and out of date documents for use in client charts
- Sorted and filed paperwork into client charts and subsequently filed client charts to appropriate counselors and/or file storage
- Supervised clients during drug testing and securely packaged drug tests for transport
0-5 years of experience
Answer phones and transfer calls to appropriate person,
- Send and receive faxes, make copies for faculty and staff
- Responsible for marking outgoing mail with postage using Neopost machine and the distribution of incoming mail to faculty and staff
- Responsible for enrolling of students and also to create student files
- Process transcript requests, full-time student letters, and complete status change for students
- Assist the Director of Admissions with daily tasks.
- Use of STARS system for a number of student-related tasks
- Other assignments as required by the company
0-5 years of experience
Responsible for billing charges for multiple providers using NextTech (EMR), posting insurance payments and account collections.
- Checking in a high volume of patients including insurance verification, data entry and reviewing financial policies with each patient.
- Answering a heavy volume of phone calls, scanning patient information and processing faxes.
- Check out, scheduling appointments and surgeries, collecting payments and preparing paperwork for biopsy's.
0-5 years of experience
Greet patients/visitors/customers in a timely manner with excellent customer service.
- Answer all incoming calls promptly and with professionalism, transfer calls to the appropriate department/unit or person(s).
- Sign in all patients/visitors or consumers for appointments/meetings
- Other duties as requested in other departments as needed.
0-5 years of experience
- Report directly to the President and Vice president.
- Work with executive assistants on special projects.
- Draft confidential correspondence for Human Resources.
- Provide customer service for walk-ins, retailers and vendors.
- Oversee front desk and work with security to maintain procedures and company logs.
- Perform photo copying and other production services and filing.
- Prepare and coordinate mail, faxes and express packages
6-10 years of experience
Responsible for filing records like ultra sound reports and progress notes.
- Receive bills, copayment and other payments and kept record of all transactions.
- Verified insurance prior to patient appointments.
- Responsible for scheduling patient appointments.
6-10 years of experience
Answered phones, transferred calls and took message
- Processed customer payment
- Data enter customer and auto information into spread sheet
- Pulled, filed, and created customer files and fax and copy documents as needed
0-5 years of experience
- Schedule appointments for patients via phone
- Check in patients and prepare their chart for examination
- Collect co-pays, deductibles and coinsurance at time of service
- Write and fax various doctor ordered ultrasound referrals
- Verify patients insurance for appointments and surgeries
- Create and organize charts
- Post daily transactions to patients account
0-5 years of experience
Responsible for keeping the front office maintained
- Handle incoming calls, handle daily sales transactions, deal with inquiries from public and customers
- General administrative and clerical support
- Resolve customer's complaints and ensures knowledge of staff movements in and out of organization
0-5 years of experience
Greet and welcome patients & visitors to the practice.
- Receive mail and deliveries.
- Check in patients according to office protocol
- Ensure patient receive, date and sign all necessary paperwork
- Verify and update insurance & patient information.
- Collect payment at the time of treatment.
- Schedule appointments as needed.
- Deal with all inquiries both in person and on the telephone in a polite and professional manner.
- Help provide support to all team members as needed.
- Maintain, retrieve and accurately file records.
- Create, process and mail invoices and bills.
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