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Bell Captain Resume Samples
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Candidate Info
7
years in workforce
2
years at this job
AS
Hotel Restaurant Management
Maรฎtre D', Room Service Supervisor, Bell Captain
- Received "S.T.Y.L.E. Best Assist Award", recognized for providing exemplary guest service recovery.
- Oversaw 23 food and beverage outlets that grossed +250K in weekly revenue. Managed and scheduled +350 employees.
- Provided quality service for large passenger cruise liners that included 1,200 staterooms and 2,400 passengers, function set-ups, VIP services and other banquet service arrangements.
- Responsible for training and supervision of Bell Captains, Bell Staff, and Butlers on grooming, daily performance, efficiency, work duties and productivity while working directly with the Executive Housekeeper.
Candidate Info
4
years in workforce
4
years at this job
BA
Hotel Management
Bell Captain
- Supervised seven employees to ensure proper guest service in meeting the Double Tree standard
- Improved guest service scores by 20% in 2013
- Responsible for in-room service, all shipping and receiving, and guests transportation needs
- Received employee of the month award in January 2011 and February 2012
Candidate Info
3
years in workforce
3
years at this job
BS
Agribusiness And Applied Economics
Bell Captain
Supervised bellmen, valets and shuttle drivers
- Dealt with guest and team member concerns
- Interviewed, trained new hires
- Cross-trained in 14 positions
- Insured guest satisfaction
- Created personal yet professional relationships with regular guests
Candidate Info
4
years in workforce
2
years at this job
BA
Political Science
Bell Captain
- Coordinate scheduling and location of bell staff
- Resolve any issues with misplaced luggage or any other guest concerns
- Maintain a presence in the front lobby and provide travelers with information about the town and various attractions nearby.
- Developed an improved system for a more efficient process of delivering luggage for 6-10 tour buses each day.
- Enhanced record keeping procedures to maintain accountability of luggage delivered.
Candidate Info
6
years in workforce
6
years at this job
BA
Communication
Front Office Supervisor/bell Captain
- Improved efficiency and employee morale by exemplifying core company values and standardizing work schedules
- Gained valuable knowledge of management responsibilities and procedures
- Interviewed and hired prospective employees
Candidate Info
3
years in workforce
3
years at this job
BA
Psychology
Bell Captain
- I was responsible for supervising 5 - 10 employees per shift in the bell/valet department.
- I was responsible for generating the weekly schedule for the entire bell/valet department.
- My specific responsibilities were in the areas of baggage handling, limousine transportation, guest relations, and employee supervision.
- I was given the award for Outstanding Achievement for my department in October 2007.
Candidate Info
2
years in workforce
2
years at this job
HS
High School Diploma
Norwegian Cruise Line
Bell Person Promoted to Bell Captain
- Delivered passenger's bags to their state rooms
- Assisted in special needs and request of the passengers
- Assisted passengers with finding specific areas on the ship
- Informed passengers of daily ship activities
- Delivered food and other items to passenger cabins within a timely manner
Candidate Info
4
years in workforce
4
years at this job
BS
Sciences
Bell Captain/valet
- Developed training process and procedures for new team members.
- Responsible for training new crew members and handled employee scheduling.
- Oversaw day-to-day operations of bell service processes.
Candidate Info
23
years in workforce
1
year at this job
BA
Mass Communications
Guest Service Lead / Bell Captain
Coordination of guest requests between front office staff, bell staff, shuttle service, valet and housekeeping
- Full concierge
- Journey Ambassador
- Doorman, acting as first contact for guests and continuing point of contact for all guest requests
- Scheduling, payroll tracking, disciplinary lead for bell stand department
Candidate Info
7
years in workforce
1
year at this job
HS
High School Diploma
HS
Travel And Tourism
AA
Travel & Tourism Aa
Bellman / Bell Captain
- Assist guests with ground transportation when needed in a timely manner.
- Assist with luggage service upon guest's arrival and departure.
- Ensured that bell staff maintains knowledge of hotel facilities and local merchant's attractions.
- Supervises flow of traffic in the Hotel lobby.
- Coordinate room move, room drops and group arrivals.
- Oversee the personalized friendly and efficient rooming of hotel guests.
Candidate Info
6
years in workforce
1
year at this job
AS
It Security & Computer Networking
BA
Human Resourses Management
Concierge / Bell Captain
- Represented the hotel to the guest throughout all stages of the guest's stay, determined a guest's reservations status and identified how long the guest would stay as well as helped guests complete registration cards and then assigned rooms accommodating special requests whenever possible.
- Stocked the concierge lounge with hot and cold food, snacks, and drinks. Greeted guests and assisted with any inquiries or requests they may have.
- As Bell Captain I worked closely with the housekeeping department in keeping room status reports up to date and coordinated requests for the maintenance and repair work, maintained guest room key storage and maintained and supervised access to safe deposit boxes. Generated weekly work schedules for all bell staff.
- Greeted guests upon their arrival to the hotel assisted guests with their luggage maintained accurate logs of all lost & found items and shipped items to guests. Maintained stock and replenishing of all hotel vending machines.
- Used proper telephone etiquette, mail/package and messaging procedures as well as reported any unusual occurrences or requests to management personnel.
Candidate Info
4
years in workforce
1
year at this job
BA
International Hospitality And Tourism
Certification
Assistant Bell Captain
- Served as acting Bell Captain when required.
- Manages the proper storage and safe keeping of guest luggage and belongings.
- Handle a high call volume on a multi-line phone station.
Candidate Info
6
years in workforce
6
years at this job
AS
Communications
Assistant Bell Captain
- Escorted incoming hotel guests to rooms and assisted with luggage
- Offered information pertaining to available services facilities of hotel, points of interest and entertainment attractions
- Inspected guests room to ensure sure furnishings were in order and supplies were adequate
- Explained features of room like: operation of TV, radio, telephone, night-lock and other room amenities
- Delivered messages, ran errands, picked up laundry, called for taxi or shuttle service
- Ran valet service and transported guests about premises or to local areas
- Kept records of call services
- Delivered packages, suitcases, and setup rooms for guests
- Lobby inspections: kept things clean, tidy and presentable at all times
Candidate Info
15
years in workforce
2
years at this job
BA
Bachelor of Arts
BA
Bachelor of Arts
Bell Captain
- Manage small staff
- Assist with luggage and area information
- Provide tours of this boutique hotel and attached conference center
Candidate Info
2
years in workforce
1
year at this job
Diesel Technology Program
Diesel Technology Program
Guest Services Bell Captain
- Scheduling and organizing of Bell Hop duties.
- Customer Service
- Conflict resolution
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